Memo to Me

down for everyone says its just me

Ive tried on different browsers and its down on both

ReminderLib.User.1 error '80004005'

Unspecified error

/home.asp, line 19

I did something that might fix it windows update troubleshooter and it not help

Wish their site would say "we are down but will be back up or something

My username and password no longer allow me to login using forgot password link, but it leads to a page with an error message. I have emailed support 5 times but have never received a response. It is sad that after using this wonderful simple program for more than 15 years, I am struck and not able to access my own data for modifications.

So now that I've read all these reviews, I see I am not the only one with a problem. I also cannot log in. I have emailed them 4 times with no response. I cannot access my reminder list, though they still send me reminders. If I could access my list I would copy it and delete the service and find another. I thought it was me, when I'd get the error message page after not being able to login and trying the reset password link. If anyone has any insight as to what to do, please post here again. So frustrated!

I too am now locked out of my account after trying to change my password. I have tried several times to contact MEMOTOME customer service. No one responds, there is no customer service, there is no help. I liked the simplicity of using this reminder service, but now I want to warn everyone, stay away from MEMOTOME.

I have written numerous times and I can not get a response. I am unable to log in no matter what I try. Have reset password and that does not do a thing. Unfortunately, they have all of my reminder information and I cannot retrieve it. Like they disappeared from the website.

My username and password no longer allow me to log in. I have tried their forgot password link, but I don't the answer to the question, so I clicked on the link to reset and email my new password, but that leads to a page with an error message. I have emailed support twice but have never received a response. I will try again.

My password no longer works to log me on. So I followed the procedure to recall my password or change to a new one. All I can get is an error message. Have emailed support several times but not response. What gives? What should I do?

Cutler Umbach

Hi, [redacted] canceled her account on her own, which she could have done at any timeI have refunded her $ Sincerely, Memo to Me Support [email protected] http://www.memotome.com

Hi,
 
[redacted] canceled her account on her own, which she could have done at any time. I have refunded her $20.
Sincerely,
Memo to Me Support
[email protected]
http://www.memotome.com

Review: I have been a customer of Memotome.com (a reminder service) for many years. A couple of years ago, I elected to pay for additional online services that were not available for free. I subscribed to the Platinum Edition for over a year, and made my payments with a credit card annually. The last time I paid for Memo to Me Platinum was 9/20/12 with my Paypal account, $19 for an annual membership (my chosen amount to get the extra features).When my memotome reminders stopped arriving in my email inbox in January 2013, I contacted their customer service email to find out why. Their online form for complaints specifically prohibited contacted them for the very problem I was experiencing (they insist on the form that it's not their problem, but probably on my end). It was not that their emails were ending up in my spam folder, however, so it was not on my end. My email trail shows that I wrote them February 5, March 15, April 15 and again July 9 about the problem, with absolutely no response at all. I have followed all the instructions on their website, including calling my ISP, to see if the problem of not getting my emails is on my end. My ISP provider says they are not blocking either noreply@[redacted]t.com which was the address sending me alerts until November 28, 2012, or [email protected] (both have been used to send me emails). The last email I sent even proves (with a copy of an email from my internet service provider) that the problem was not on my end, but on theirs. I had been a very satisfied customer, and pointed out in my last emails that I missed memotome, and had experienced missed appointments, missed responsibilities (like filing forms with the government etc.) because of not receiving my reminders. I've received NO RESPONSE to anything I've written. My email, so they can find me in their records, is [redacted].netDesired Settlement: At this point, I have had to find other ways to give myself reminders, and am more interested in receiving a refund of my payment in November 2012. But if they can restore my service, and credit me the 9 or so months I've missed of service, I would accept that as well.

Review: The company continues to auto bill my [redacted] account and I no longer use their services. I have contacted the company numerous times without any response to cancel my subscription to their services and the auto renew and to refund me the 2014 auto renew charge. If they do not cancel my subscription, as a last resort, I will have to close my [redacted] account altogether to avoid further auto-renewal charges.Desired Settlement: I desire that they confirm the cancellation of my account, confirm there will be no more future auto-renewals and that they reimburse the $20 subscription fee charged to my personal [redacted] account on March 5, 2014.

Business

Response:

Hi,

[redacted] canceled her account on her own, which she could have done at any time. I have refunded her $20.

Sincerely,

Memo to Me Support

[email protected]

http://www.memotome.com