Menard

Following our Governor's stay home orders, we had to order on line. I ordered 4 bath faucets and had them "free ship to store". There was absolutely no indication that these were not a stock item for Menard's. After about a week, I wondered why I had not received a pick up notice yet (and thought that there was a delay from their central distribution center or something). I called, and that was the first I was made aware that this was a "special order". I mentioned that I would need to return them when they did arrive, because I needed to get something for my contractor to put in right away. There was no mention of any restocking fees or any other issues with returning them. When they did finally arrive, I went from the pick up desk to the return desk (without even leaving the store). That is where I was informed that there would be a 25% restocking fee! I talked to the store manager and he said that there was nothing he would do. I asked for a corporate contact and he said "go to Menard's.com". I went home and called the number that I found on line and got a recording that stated that they would not return phone calls. I sent a complaint in and received a one line response saying "special orders are subject to a 25% restocking fee regardless of the reason". I asked to be escalated to a manager and did not receive any response at all. I have sent all of my documents in per their recorded message and have not received a response. The lack of even the most basic of customer service (asking to speak with a manager), is beyond unprofessional and unacceptable. I would like to explain my side of this issue, and hopefully retain a decent level of respect for this organization, but so far they have failed miserably.

Thank you for giving us the opportunity to respond to Ms [redacted] 's concerns.I am sorry that Ms [redacted] is unhappy with the service she receivedSince there are noorder details attached with the complaintI am unable to find an order for Ms [redacted] .Please understand that we arc a do-iI-yourself, cash and carry store, and we do not have thefacilities to store pre-paid merchandise for long periods of timeIf Ms [redacted] was unableto pick up the carpet pad at the lime of purchaseother arrangements should have been made.It appears as though the Store did send a merchandise credit check to Ms [redacted] **as agoodwill gesture, which was certainly not required in this situationThere is nothing furtherwe can offer.We value Ms [redacted] 's business and appreciate her understanding in this matter

Thank you for giving us the opportunity to respond to Mr [redacted] 's concerns.I am so rry that Mr [redacted] is unhappy with his carpetThe warranty on this product is heldand administered by Marquis Industries and we must allow them to make warranty decisions.Customer sat isfaction is very important to us and we are, therefore, forwarding Mr[redacted] 's concerns to Marquis Industries for their review and appropriate action.We value Mr [redacted] 's business and appreciate his understanding in this matter.Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regarding complaint [redacted] : I'm writing to note that I'm not "satisfied" with Menards' response, although their invitation to reconsider my case is appreciatedI will be following up with them, but please don't close this case[redacted] ***

Thank you for giving us The opportunity respond to Mr [redacted] 's concerns.I am sorry that Mr [redacted] is unhappy with the response he received from the insurancecompanyThe insurance folks are responsible far reviewing, and [redacted] ofclaimsIf Mr [redacted] is unhappy with the response he received, he can certainly followup with themI lowcver, it does seem reasonable that the consumer would be responsible forproduct security once it has left the store.We value Mr [redacted] 's business and appreciate his understanding in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below THIS SITUATION HAS BEEN GOING ON FOR MONTHS!!! I STILL DO NOT HAVE THE NEW DOORS!!!! MENARDS WEBSITE SHOWS DOORS "PARTIALLY SHIPPED" (??????????)TO [redacted] MICHIGAN STORE ON 4/NO CALL OR EMAIL FROM THE MENARDS [redacted] !!!!!!!!!!!!!!!!!!!!!!!!!!!! EMAILED HIM YESTERDAY.....NO RESPONSE!!!!!!!!!!!!!!!!!! [redacted]

Thank you for giving us the opportunity to respond to Mr [redacted] concerns.I am sorry that Mr [redacted] was unhappy with the faucet he purchasedPlease ask him to sendreadable copies of his initial and return transactions to my attention at the address listedbelowWe will then be better able to address his concerns.We value Mr***"s business and appreciate his cooperation in this matter

I apologize for any misunderstanding regarding the shipment of Mr [redacted] s door order.According to our records, the order was picked up in full on 4/ /We have not receivedany correspondence from him since that date.I trust this file can be closed at this time

Thank you for giving us the opportunity to respond to Mr [redacted] 's concerns.I am sorry that Mr [redacted] was unhappy with the way his return was handledIt is myunderstanding that credit was returned to Mr [redacted] 's credit card on 4/09/and shouldappear on his next billing statement.I trust this file can be closed

Thank you for giving us the opportunity to respond to Mr [redacted] ' concerns.I am sorry that Mr [redacted] was unhappy with the countertop he purchasedIn order toaddress his complaint we need more informationPlease ask Mr [redacted] to send readablecopies of his special order contract and a statement regarding how what he received differedfrom what was orderedPlease send this information to my attention at the address listedbelow.We value Mr [redacted] ' business and appreciate his cooperation in this mailer

Thank you for giving us the opportunity to respond to Ms***'s ongoing concerns.After careful consideration of Ms***'s file, there is nothing in her latest correspondencethat would change our posit ion of tlmt stated in our letter dated 2/03/ 15.We value Ms***'s business and appreciate her understanding in this matter

Thank you for giving us the opportunity to respond to Ms***"s concerns.I am sorry that Ms, [redacted] was unhappy with the showerhead assembly she purchasedI havecontacted the Menards on-line sales department and they have been unable to locate anycorrespondence from Ms***Since Ms [redacted] may have used another email account,please ask her to forward a readable copy of any correspondence with Menards on-line sales(my attention at the address listed beJowWe will then be better able to address herconcerns.We value Ms***'s business and appreciate her cooperation in this matter.Sincerely[redacted]

Thank you for giving us the opportunity to respond to Mr***'s concerns.I am sorry that Mr [redacted] was unhappy with the countertop he purchasedAccording to our records, he received a refund on 3/02/and was not charged a restocking fee.I trust this has resolved Mr***'s complaint.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]THE REASON I DON'T ACCEPT THEIR RESPONSE IS BECAUSE THE PRODUCT WAS DEFECTIVE IF A PRODUCT IS DEFECTIVE, THEY SHOULD RETURN THE CUSTOMER'S MONEY THEY STATE THEY HAVE A WIDE VARIETY OF RUGS IF I BOUGHT A DEFECTIVE RUG FROM THEM, WHY WOULD I WANT ANOTHER RUG FROM THEM THEY NEED TO RETURN MY MONEY Regards, [redacted]

Thank you for giving us the opportunity to respond to Ms [redacted] ·s concerns.I am sorry that Ms [redacted] was unhappy with the service she receivedPlease rest assuredthat we read and address all written correspondence sent to the corporate office.I am sorry if no one was available at the lime Ms [redacted] needed assistance loading herpurchaseAlthough we are a self-service store, the gate guard would have paged someonefor her if she had requested it when she entered the outside yardWe are sincerely sorry thatassistance was not readily availableand respectfully suggest that on future visits, Ms [redacted] request assistance at the time she enters the yard.We value Ms [redacted] ·s business and appreciate her understanding in this matter

Thank you for giving us the opportunity to respond to Mr***'s concerns.I am sorry that Me [redacted] was unhappy with his garage doorPlease ask him to sendreadable copies of his special order contract and cash register receipt to my attention at theaddress listed below, so we can proceed with his claimAlsoplease have ML [redacted] indicatewhich parts arc missing for his garage door.We value Mr***'s business and appreciate his cooperation in this matter

Thank you for giving us the opportunity to respond to Mr [redacted] 's concerns.I am sorry that Mr [redacted] was unhappy with hi s on-line purchaseAccording ourrecords, he received the refund he requested.Therefore, I trust that Mr [redacted] 's file can be closed.Sincerely,

Thank you for giving us the opportunity to respond to lvls***'s concerns.[ am sorry that ;"Is [redacted] experienced a problem with her lawn mowerOnce they have beenusedall gas-powered products must be taken to a manufacturer's authorized service centerfor inspectionAny problems found due to a defect in workmanship will be repaired underwarranty at no charge to the consumerThis inspection is requirednot only ensure th atthen: has been abuse or neglect to the machine, but also ensure that the product wasassembled and is operating per the specifications of the manufacturer.[fthe authorized service center deems the product has a manufacturer's defect that cannot beeconomically repaireda refund, or replacement, will be offered at that timeIt appears asthoughto date the machine has not been inspectedOnce Ms [redacted] takes her mower to tileservice center for inspection, we will assist in expediting any necessary repairs.We value Ms***'s business and appreciate her understanding in this matter

Thank you for giving us the opportunity to respond to Mr [redacted] 's concerns.I am sorry if Mr [redacted] experienced a problem when attempting to cheek out at one ourstore locationsPlease ask Mr [redacted] to send a copy of his banking statement showing thecharge in question so we can investigate further and respond appropriately.We value Mr [redacted] 's business and appreciate his cooperation in this matter

Thank you for giving us the opportunity to respond to Ms [redacted] 's concerns.I am sorry that Ms [redacted] was unhappy with the rug she purchased last NovemberAsstated on every cash register receipt, returns made after ninety days from the date of purchasearc refunded as an in-store merchandise creditWe have a wide selection of area rugs andthe merchandise credit can be used to purchase another rug of her chose, or any othermerchandise in our storeIn keeping wi th our return policy, we cannot offer cash back forreturns after ninety days.We value Ms [redacted] ·s business and appreciate her understanding in this matter