Menard

Thank you for giving us the opportunity to respond to Mr [redacted] 's ongoing concerns.Thank you for sending a copy of Mr [redacted] ' s receipt to usUnder separate cover, we aresending him an in-store credit for the amount of his grill cover purchase, so he can purchaseanother one of his choice.I trust this will resolve Mr [redacted] 's complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have attached a letter I received back in August from [redacted] atMenards (Guest Services) I have also attached the reply I received fromthe manufacturer ( [redacted] ***) This reply from Midwest Manufacturing isevidence that Menards may be misrepresenting the product in theirshowroom They have two displays for the product One display is with atop and bottom rail such as the other railing systems and the other withonly the top rail The computer estimator must have factored only a toprail which would explain why I was short half the hand rails This is theonly explanation [redacted] from Menards and I could come up with[redacted] was their employee that witnessed everything that went on He had theestimates I was given He also came out to my home to visually inspectthat all materials I purchased were used and that all measurements given tothem by my builder were accurate [redacted] verified that everything wascorrect He said he would bring the matter to the attention of hissupervisors No supervisor ever called me.I am not sure what happened to [redacted] from guest services atMenards but now I am being asked by [redacted] from guest services atMenards for information that [redacted] should already have had Since mybuilder delivered the measurements himself I am not sure if I was evergiven a copy of the estimate I went by the contractor services desk atMenards last week and learned that estimates are only kept on Menard'scomputers for days (How convenient) However, as I said before if theyare wanting to validate my honesty, they simply need to ask [redacted] before any more employee turnover occurs Thank you for your attention tothis matter.Attached is a copy o the original picking ticket containing the SKU's Regards, [redacted] **SEE ATTACHED DOCUMENTS**

Thank you so much for contacting us concerning this issueWe have heard from Menards INC and I am not satisfied with the response I receivedThe letter is sending me back to the store manager with which I have the problemI can not get any resolution from him because he says I have to contact corporateCorporate sends me back to the managerI am in a continual loop and no one at corporate will contact me except for sending me a letter sending me back to the managerThe store manager keeps telling me that I ran over on the day return policy but the only reason we did is because the trusses were delivered damaged and I had to wait for Menards to replace them, which cause me to lose my spot with my builderI couldn't return any extra supplies until the building was complete Any help I can get is greatly appreciated

Thank you for giving us the opportunity to respond to Ms***'s eoncems.I am sorry that Ms [redacted] is unhappy with her cabinets, It is my understanding that, at thetime of purchase, the consumer must choose whether they want spec ial financing or theannual rebateThere is not enough information given with Ms [redacted] 's complaint todeten11ine the option chosen at that tim ePlease ask Ms [redacted] to send readable copies of hercash register receipt and special order contract to my attent ion at the address listed below,Please ask her to indicate any defective cabinets that have not been repaired or replaced.We value Ms***'s business and appreciate her cooperation in this matter

Thank you for giving us the opportunity to respond to Mr***"s ongoing concerns.I am very sorry for the problem Mr [redacted] experienced when trying to return the sinkAswith most policy changes, I am sure you can understand, there are some scenarios that aremissed when working Oul the "bugs." Mr***"s constructive comments about changingthe wording or the policy is taken seriously and that idea was already under review.Because Mr [redacted] decided to keep the sink, we must withdraw our refund offerHowever,we will be sending a gin certificate directly Mr [redacted] for his inconvenience.We value Mr***'s loyalty and patience in this matter.Sincerely, [redacted]

Thank you for giving us the opportunity to respond to the [redacted] 's ongoing concerns.I am sorry that the [redacted] arc unhappy with the windmill they purchasedIt is myunderstanding thai they have previously been in communication with our buying staff, whomade arrangements for a replacement to be shipped directly to the [redacted] If the [redacted] have not receives the windmill , please have them let us know, so we can investigate further.We value the [redacted] ' business and appreciate their cooperation in this matter.Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI have already replaced the sink, now they sent a replacement, without reading my other messagesI needed this sink over a month ago, so when I didn't hear from the company I had to go get oneI would like my money back and they can have the sink they sent me backIts has taken them too long to finally get back to me [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]