Menas Realty Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for the infoI have heard that same excuse a few times from ***It's been three monthsIt's the same story, with no results Regards, [redacted] ***

Dear Revdex.com, As the owner of Menas Realty Company, I personally called this client today and spoke with him I explained that we would have billed him a couple weeks ago, however, his paperwork was sitting in the wrong department He understood Secondly, we were previously told that he had received his parking permits, and today he says he has notWe promised to send them todayLastly, his fence is being fixed today The contractor had told us that they would fix it last week This client agreed to remove this complaint once he receives his parking passes in the mail Thank you [redacted] ***

Thank you for submitting your complaint Please know that Menas Realtly Company is the Agent for the Homeowner Association We take direction from the Board of Directors.I spoke with [redacted] todayTwo (2) violation letters were sent to you for not Displaying your parking permit Displaying parking permits is written in the Parking Rules and Regulations Because your parking permit was not displayed, this is why your car was towed [redacted] will present your request for reimbursement for the towing to the Board of Directors Please keep this matter separate from paying your HOA Dues If you do not pay your HOA dues and become delinquent, a lien can be placed on your property.Sincerely, [redacted] ***President/CEO###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI'm not interested in playing phone tag I just want the window trim to be repairedYou can text me if you don't want to leave a voicemail [redacted] Regards, [redacted] ***

From the BUSINESS:Sent 3/6/12:34:PM [redacted] , Again, we take direction from the Board of Directors Management is a neutral party in this situation Every community has Rules and Regulations in which the homeowners must followIf a homeowner chooses to not follow them, there are consequences Management does not make any of the decisionsThe Board of Directors are volunteers They are not paid All matters must go through the management companyManagement takes direction from the Board The security company, [redacted] Security was following directions provided by the Board of Directors.As indicated before, your request for reimbursement will be presented to the Board of Directors and their decision will be provided in writing to youSincerely, [redacted] ***President/CEOMenas Realty Company

[redacted] I have personally explained to you on several occasions that we are the Agent for the AssociationMenas Realty Company does not have the authority to make any decisionsWe have encouraged your Board of Directors to hold a Hearing with your neighbor, but until they have specific, documented proof (which we have asked you to provide and are still waiting for), the Board will not hold this Hearing I suggest you attend the next Board Meeting to share your concerns directly with the Board of Directors as they make all decisions regarding these matters Sincerely, [redacted] President/CEO Menas Realty Company [redacted] **

Mr***,
I can understand how it must seem like this simple task is taking a long time. However, when you live in an HOA, things take longer because the Board of Directors are volunteers and they only meet monthly to review bids and make decisions. They are not legally allowed to discuss association business and make decisions in between meetings unless it is an emergencyRegarding your particular issue, this was on the Agenda for the August 16th meeting, however, the Notice for the meeting did not get posted in time. The Board is now considering holding the next meeting on August 25th. This has not yet been confirmed by all Board Members.
The Board is very much aware of your request. My manager, *** *** has expressed to them that you wanted this taken care of prior to the August meeting. Please know that the Board is considering having the wood trim removed entirely and simply having stucco insteadThis may be too costly, but they are considering all options
Thank you for your patience and understandingSincerely,
*** ***
President/CEO
Menas Realty Company
*** x **

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have spoken to a board member and as far as that person is concerned that statement was never madeThe person is double checking with the other board members to see if anyone in fact made that statementBut to the best of that person's knowledge no it has not It is my understanding that it is Menas' responsibility in fact to deal with this matter which they have refused to do for quite some time. Regards,*** ***

From the CONSUMER:Sent 3/9/4:41:PMRead by [email protected] on 3/17/1:32:AMRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** Yes the matter on towing is closed as I anticipated this outcomeHowever your employee revealed to me that my information was disclosed to third party without my written consent so address my privacy breach

Mr***,I just tried to personally call you to discuss this matter, but was not able to leave a voice message. Please call me so I can get more information from you to help resolve this matter.Sincerely,*** ***President/CEOMenas Realty Company*** x **

They been having their property owners at villa Bonita without no running hot water for the past two months being given the runaround

Mr***,
I just tried to personally call you to discuss this matter, but was not able to leave a voice message. Please call me so I can get more information from you to help resolve this matterSincerely,
*** ***
President/CEO
Menas Realty
Company*** x **

From the BUSINESS:Sent 3/8/4:23:PM***,As the managing Agent, we have informed you on behalf of The Board of Directors of their decision not to reimburse you for the towing. This matter is now closed. Thank you.*** ***Menas Realty Company

As the Agent for the HOA, we have encouraged the Board of Directors to invite the offending party to a Hearing which they will not do without some sort of proof of what is being experiencedAs the Agent, we can only do so muchIt is unfortunate that this situation is not being addressed by the Board, but as their Agent, we cannot make them do anythingWe can only advise them

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I'm not interested in playing phone tag.  I just want the window trim to be repaired. You can text me if you don't want to leave a voicemail. [redacted].
Regards,
[redacted]

[redacted] I have personally explained to you on several occasions that we are the Agent for the Association. Menas Realty Company does not have the authority to make any decisions. We have encouraged your Board of Directors to hold a Hearing with your neighbor, but until they have specific,...

documented proof (which we have asked you to provide and are still waiting for), the Board will not hold this Hearing.
I suggest you attend the next Board Meeting to share your concerns directly with the Board of Directors as they make all decisions regarding these matters.
Sincerely,
[redacted]
President/CEO Menas Realty Company [redacted] **

Thank you for submitting your complaint.   Please know that Menas Realtly Company is the Agent for the Homeowner Association.  We take direction from the Board of Directors.I spoke with [redacted] today. Two (2) violation letters were sent to you for not Displaying your parking...

permit.   Displaying parking permits is written in the Parking Rules and Regulations.   Because your parking permit was not displayed, this is why your car was towed.  [redacted] will present your request for reimbursement for the towing to the Board of Directors.    Please keep this matter separate from paying your HOA Dues.  If you do not pay your HOA dues and become delinquent, a lien can be placed on your property.Sincerely, [redacted]President/CEO###-###-####

Since this complaint has been submitted, an itemized invoice has been provided as requested.  This matter should now be closed.  We would appreciate it if this complaint could be removed from our A+ Rating.

Ms. [redacted],Thank you for your comments.  As the managing agent for the community, we take direction from the Board of Directors.  We also give advice and guidance to them, however, they make all the decisions.   Even if we, as the managing agent, encourage the Board to address...

certain issues, they may feel that other issues are a priority.  If you do not attend the Board meetings, I would encourage you to attend at least one, so the Board can receive feedback directly from you, a homeowner. I just checked with our Accounts Payables Department, and your community, Villa Bonita is financially stable. I always encourage homeowners to review the budget so they are aware of the association's expenses.  If there is anything I can further assist you with, please feel free to call me directly at ###-###-####.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The documentation that Menas Reslty is asking for is impossible for me to get. They want me to see her smoking which I cannot do because now she smokes inside. They want me to see her dog barking which is impossible because I am not in her home. They want me to see the people making the loud noises in her apartment but impossible to do again because I am not in there.
 I smell the cigarette smoke and the pot smoke. I hear the parties through my living room wall and the dog barking.
 The one in charge of our HOA is a friend or at least a past acquaintance of the person in question because they used to work in the same property management company together. Because of that nothing has been done on his part.When I talk to the HOA they pass the buck onto Menas Realty and when I talk to Menas they pass the buck to the HOA so nothing gets done.Thank you for your time.
Best Regards[redacted]