You signed a contract stating we could charge you for any damages to our equipment We have 100's of skis and boats go out each week and the large majority have not problems But when a customer does have a problem that they caused they do not want to pay for it We are sorry for your bad experience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below AS STATED IN MY ORIGINAL LETTERIF THE IMPELLER IS REALLY DAMAGED AS THEY CLAIM, THEN IT WAS CAUSED BUY THE MERCHANT REPS SINCE THEY PUT THE JETSKI IN AND OUT OF THE WATER.] Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As a consumer the only response that I have is that I felt cheated and fooled, because when you try to do a business with any provider first you trust in them, then things have to pages to signed in which I renter I understood that is some condition to protected them their business; you signed the paperwork but is obvious that if you take the necessary time to read all the forms I and other any customer will lost I lot time read in details all the pagesAll the renters are vacation must and they all need is to enjoy the time that was my case, for that reason I signed all the paperworkI understand that I do not will recuperated my money that was stolen maybe In a legal form, because I know and they know the jet ski# [redacted] , did not have any damage the employee who picked up us from the river even he tested the machine before to towed I he said "perfect" the employee was assigned to pick up and deliver customer to the river very friendly guy, the unit to the Malow's parking lotI follow the instruction that they provide us, and the jet ski never gave any problemLike I mentioned before I hope somebody do not suffer the same scam, because as I check in yelp and trip advisor we are many suffering this kind a fraudThis why Mallow jet ski rental LLC, is have the paperwork to protected, but I expect that Revdex.com is certified honest business and you need to open an investigation because nobody else deserves to go through this embarrassing and indignant situationPlease stop this kind a fraud Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowYou have several complaints against your company for doing the same business practices as toward myself. It appears this is a pattern by your company to overcharge customers for additional fees. You still never addressed what I stated in the complaint as to rebutting how the rocks could have gotten into the impeller. You have a "f" with the Revdex.com. Why is that? Another question, why do you have so many complaints filed (reviews) against your company for these type of charges?
Regards,
*** ***
We had a brand new impeller put on this jetski and Mr*** damaged it to the point it had to exchanged out. Attached is the credit cards receipts he signed authorizing and a copy of the contract he signed stating he would pay for any damages done to our equipment
We are sorry you had a bad experience. We definitely want people to have a good time. But sometimes they damage the ski and have to pay for it per the signed contract stating you will pay for the costs to repair our skis
Our position remains the same. Mr. [redacted] damaged our jetski. He signed a contract stating he would pay any damages and he signed the credit card slips.
The impeller on the ski was damaged and I have to charge for damages. We did not swap out anything. I am sorry for your bad experience, but you signed a contract stating we could charge you for damages to our ski.
I am sorry but we stand by our original response. You signed a contract stating you would pay for any damages. Your pictures proved nothing. The first picture is 2642.jpg and is early in the day before the ski was damaged. The second picture 2670.jpg is 28 pictures later. So there were a lot of pictures in between while on the river.
reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Attach are two pictures; One is a picture of the assumed damaged to the jet ski which again was not inspected right away and was inspected with me or my party being present. ( about a 15 mins from the time we got out of the truck while waiting at your shop and you guys were so called inspected the jet ski.) There was that time difference were we wasn't present by the jet ski ( the jet ski was not visuable to us ) and you guys come back and stated we damaged the jet ski, how does that proof that we damaged it. It should have been inspected right away and infront of us not behind our backs. I have also attach a picture of the jet ski while in the water, as you can see there was no damaged to the jet ski.
Regards,
[redacted]
You signed a contract stating we could charge you for any damages to our equipment. We have 100's of skis and boats go out each week and the large majority have not problems. But when a customer does have a problem that they caused they do not want to pay for it. We are sorry for...
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted].There's no way the ski was damaged. I never ran it into anything or sucked up any rocks. The ski was running well when the guy from the company was maneuvering it. He had the ski on because I heard the engine. They claimed that the ski was non functional after I returned it. If that's the case why was the engine on and the guy driving it onto the trailer. Then after the inspection I noticed that the ski was completely dry didn't have an ounce of water on it. I asked if that was the same ski I rented they said yes but never proved it to me. It that was really the same ski then the inside part where the impeller is should've been wet. I have a picture of that.
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As a consumer the only response that I have is that I felt cheated and fooled, because when you try to do a business with any provider first you trust in them, then things have 10 to 12 pages to signed in which I renter I understood that is some condition to protected them their business; you signed the paperwork but is obvious that if you take the necessary time to read all the forms I and other any customer will lost I lot time read in details all the pages. All the renters are vacation must and they all need is to enjoy the time that was my case, for that reason I signed all the paperwork. I understand that I do not will recuperated my money that was stolen maybe In a legal form, because I know and they know the jet ski#[redacted], did not have any damage the employee who picked up us from the river even he tested the machine before to towed I he said "perfect" the employee was assigned to pick up and deliver customer to the river very friendly guy, the unit to the Malow's parking lot. I follow the instruction that they provide us, and the jet ski never gave any problem. Like I mentioned before I hope somebody do not suffer the same scam, because as I check in yelp and trip advisor we are many suffering this kind a fraud. This why Mallow jet ski rental LLC, is have the paperwork to protected, but I expect that Revdex.com is certified honest business and you need to open an investigation because nobody else deserves to go through this embarrassing and indignant situation. Please stop
this kind a fraud.
Regards,
[redacted]
Amount offered: [redacted] $
Again, we are sorry you did not have a good experience, but we stand by our decision to charge you for the damage that was done to our equipment
You signed a contract stating we could charge you for any damages to our equipment We have 100's of skis and boats go out each week and the large majority have not problems But when a customer does have a problem that they caused they do not want to pay for it We are sorry for your bad experience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below AS STATED IN MY ORIGINAL LETTERIF THE IMPELLER IS REALLY DAMAGED AS THEY CLAIM, THEN IT WAS CAUSED BUY THE MERCHANT REPS SINCE THEY PUT THE JETSKI IN AND OUT OF THE WATER.] Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As a consumer the only response that I have is that I felt cheated and fooled, because when you try to do a business with any provider first you trust in them, then things have to pages to signed in which I renter I understood that is some condition to protected them their business; you signed the paperwork but is obvious that if you take the necessary time to read all the forms I and other any customer will lost I lot time read in details all the pagesAll the renters are vacation must and they all need is to enjoy the time that was my case, for that reason I signed all the paperworkI understand that I do not will recuperated my money that was stolen maybe In a legal form, because I know and they know the jet ski# [redacted] , did not have any damage the employee who picked up us from the river even he tested the machine before to towed I he said "perfect" the employee was assigned to pick up and deliver customer to the river very friendly guy, the unit to the Malow's parking lotI follow the instruction that they provide us, and the jet ski never gave any problemLike I mentioned before I hope somebody do not suffer the same scam, because as I check in yelp and trip advisor we are many suffering this kind a fraudThis why Mallow jet ski rental LLC, is have the paperwork to protected, but I expect that Revdex.com is certified honest business and you need to open an investigation because nobody else deserves to go through this embarrassing and indignant situationPlease stop this kind a fraud Regards, [redacted] ***
The impeller was definitely damaged so we had to charge the customer for it
Again, we apologize for your misfortune but the impeller was definitely damaged
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowYou have several complaints against your company for doing the same business practices as toward myself. It appears this is a pattern by your company to overcharge customers for additional fees. You still never addressed what I stated in the complaint as to rebutting how the rocks could have gotten into the impeller. You have a "f" with the Revdex.com. Why is that? Another question, why do you have so many complaints filed (reviews) against your company for these type of charges?
Regards,
*** ***
We had a brand new impeller put on this jetski and Mr*** damaged it to the point it had to exchanged out. Attached is the credit cards receipts he signed authorizing and a copy of the contract he signed stating he would pay for any damages done to our equipment
We are sorry you had a bad experience. We definitely want people to have a good time. But sometimes they damage the ski and have to pay for it per the signed contract stating you will pay for the costs to repair our skis
Our position remains the same. Mr. [redacted] damaged our jetski. He signed a contract stating he would pay any damages and he signed the credit card slips.
The impeller on the ski was damaged and I have to charge for damages. We did not swap out anything. I am sorry for your bad experience, but you signed a contract stating we could charge you for damages to our ski.
I am sorry but we stand by our original response. You signed a contract stating you would pay for any damages. Your pictures proved nothing. The first picture is 2642.jpg and is early in the day before the ski was damaged. The second picture 2670.jpg is 28 pictures later. So there were a lot of pictures in between while on the river.
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Attach are two pictures; One is a picture of the assumed damaged to the jet ski which again was not inspected right away and was inspected with me or my party being present. ( about a 15 mins from the time we got out of the truck while waiting at your shop and you guys were so called inspected the jet ski.) There was that time difference were we wasn't present by the jet ski ( the jet ski was not visuable to us ) and you guys come back and stated we damaged the jet ski, how does that proof that we damaged it. It should have been inspected right away and infront of us not behind our backs. I have also attach a picture of the jet ski while in the water, as you can see there was no damaged to the jet ski.
Regards,
[redacted]
Amount offered:10737599 ...⇄ [redacted] $200.00
You signed a contract stating we could charge you for any damages to our equipment. We have 100's of skis and boats go out each week and the large majority have not problems. But when a customer does have a problem that they caused they do not want to pay for it. We are sorry for...
your bad experience.
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted].There's no way the ski was damaged. I never ran it into anything or sucked up any rocks. The ski was running well when the guy from the company was maneuvering it. He had the ski on because I heard the engine. They claimed that the ski was non functional after I returned it. If that's the case why was the engine on and the guy driving it onto the trailer. Then after the inspection I noticed that the ski was completely dry didn't have an ounce of water on it. I asked if that was the same ski I rented they said yes but never proved it to me. It that was really the same ski then the inside part where the impeller is should've been wet. I have a picture of that.
The impeller was definitely damaged so we had to charge the customer for it.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As a consumer the only response that I have is that I felt cheated and fooled, because when you try to do a business with any provider first you trust in them, then things have 10 to 12 pages to signed in which I renter I understood that is some condition to protected them their business; you signed the paperwork but is obvious that if you take the necessary time to read all the forms I and other any customer will lost I lot time read in details all the pages. All the renters are vacation must and they all need is to enjoy the time that was my case, for that reason I signed all the paperwork. I understand that I do not will recuperated my money that was stolen maybe In a legal form, because I know and they know the jet ski#[redacted], did not have any damage the employee who picked up us from the river even he tested the machine before to towed I he said "perfect" the employee was assigned to pick up and deliver customer to the river very friendly guy, the unit to the Malow's parking lot. I follow the instruction that they provide us, and the jet ski never gave any problem. Like I mentioned before I hope somebody do not suffer the same scam, because as I check in yelp and trip advisor we are many suffering this kind a fraud. This why Mallow jet ski rental LLC, is have the paperwork to protected, but I expect that Revdex.com is certified honest business and you need to open an investigation because nobody else deserves to go through this embarrassing and indignant situation. Please stop
this kind a fraud.
Regards,
[redacted]
Again, we are sorry you did not have a good experience, but we stand by our decision to charge you for the damage that was done to our equipment.