We are sorry Ms. [redacted] did not understand anything about the renting of jetskis. The rental is $65.00 per day, but there is always a refundable deposit if there is not any damage incurred. Unfortunately, Ms. [redacted]'s party did damage the ski quite a bit. There was almost 8...
inches of fiberglass damage plus a large crack that we didn't charge her for. Attached are pictures reflecting this damage. Additionally, we have it clearly posted in our front lobby that gas is NOT included in the rental fee. We also have the "before" video if anyone is interested in seeing it. We could have charged quite a more for the damages but forewent that because they were on vacation. She obviously did not appreciate that. She did sign a contract stating she would pay for any damages to our jetskis. Attached is a copy of the contract as well. We did nothing wrong and nothing outside the scope of our business.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference,...
details of the offer I reviewed appear below.
AS STATED IN MY ORIGINAL LETTER. IF THE IMPELLER IS REALLY DAMAGED AS THEY CLAIM, THEN IT WAS CAUSED BUY THE MERCHANT REPS SINCE THEY PUT THE JETSKI IN AND OUT OF THE WATER.]
Regards,
[redacted]
We are sorry Ms. [redacted] did not understand anything about the renting of jetskis. The rental is $65.00 per day, but there is always a refundable deposit if there is not any damage incurred. Unfortunately, Ms. [redacted]'s party did damage the ski quite a bit. There was almost 8...
inches of fiberglass damage plus a large crack that we didn't charge her for. Attached are pictures reflecting this damage. Additionally, we have it clearly posted in our front lobby that gas is NOT included in the rental fee. We also have the "before" video if anyone is interested in seeing it. We could have charged quite a more for the damages but forewent that because they were on vacation. She obviously did not appreciate that. She did sign a contract stating she would pay for any damages to our jetskis. Attached is a copy of the contract as well. We did nothing wrong and nothing outside the scope of our business.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference,...
details of the offer I reviewed appear below.
AS STATED IN MY ORIGINAL LETTER. IF THE IMPELLER IS REALLY DAMAGED AS THEY CLAIM, THEN IT WAS CAUSED BUY THE MERCHANT REPS SINCE THEY PUT THE JETSKI IN AND OUT OF THE WATER.]
Regards,
[redacted]