Mentorhealth.com

I have for months been trying to get myself removed from their email lists Their unsubscribe links are either inoperable or ignored I have called the company twice and asked for removal Both times I have received assurances that this would be completed, and yet, never has I have also filed complaints with the FTC, and routinely forward their emails to [redacted] I am not a client of Mentor Health, and I would never, under any circumstances, use their services or refer anyone else, as I have been lied to and ignored

Initial Business Response / [redacted] (1000, 5, 2016/01/19) */ Thank you for bringing this issue to our noticeWe have ensured the removal of the [redacted] email address from all of our database We apologies for inconvenience caused to the customer Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has agreeed to stop spamming meThis is the outcome I had sought from themToo bad it took the Revdex.com to accomplish this, but thank you Revdex.com Final Business Response / [redacted] (4000, 24, 2016/03/17) */ Thank you for bringing this issue to our noticeWe have ensured the removal of the [redacted] and [redacted] email addresses from all of our databaseMeanwhile, if you have any other email id, we would request you to kindly share the same with us so that we ensure that all your email ids are taken off from our database We apologies for inconvenience caused in this regard Final Consumer Response / [redacted] (4200, 27, 2016/03/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company in question pays the Revdex.com for membership and a positive rating, which the Revdex.com does not denyI first complained to the company (and then the Revdex.com) over three months ago regarding spam emailsEach time I complained, the company assured they would stop and then increased the volume of spam, reaching about per weekI sent a week's worth to the Revdex.com as an example of how the company had no intention of stopping the spammingThe Revdex.com blocked receipt of over half the emails I sent themIt has been necessary for me to terminate the email address the company was using for me and to accept the inconvenience of such actionThe Revdex.com does not disagree with me that they are an organization which depends on financial support from businesses such as the one in question and advised, "Unfortunately, some complaint issues are not completely resolved, ..." I agree

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Thank you for bringing this issue to our noticeWe have ensured the removal of the mentioned email address [redacted] @lmu.edu from all of our database We apologies for inconvenience caused to the customerLook forward to your reply Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) So far the emails have stoppedHopefully that remains the caseThank you Final Business Response / [redacted] (4000, 15, 2015/09/09) */ Thank you for bringing this issue to our noticeWe do not have [redacted] @lmu.edu email id in our database, however, we have found [redacted] @lmu.edu id which may belong to the same customer but need confirmation on the same We apologies for inconvenience caused to the customerLook forward to your reply Final Consumer Response / [redacted] (2000, 17, 2015/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I believe the issue is now resolvedPreviously (several months ago and on several occasions) I gave the company three other email addresses that could be receiving the message so I was surprised it took until now to check those other addressesHowever, the problem seems to be resolved now which was the ultimate goalThank you!

Initial Business Response / [redacted] (1000, 11, 2016/01/12) */ Thank you for bringing this issue to our noticeWe have ensured the removal of email id ***@tntdental.com from all of our database We apologies for inconvenience caused to the customer Regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 18, 2016/03/11) */ ***Document Attached [redacted] I am still receiving emails from this company, despite their assurances they would remove my email from their database Final Business Response / [redacted] (4000, 20, 2016/03/18) */ Thank you for bringing this issue to our noticeWe have ensured the removal of the ***@ [redacted] email address from all of our databaseMeanwhile, if you have any other email id, we would request you to kindly share the same with us so that we ensure that all your email ids are taken off from our database We apologies for inconvenience caused in this regard

Initial Business Response / [redacted] (1000, 8, 2015/09/21) */ Thank you for bringing this issue to our noticeWe have ensured the removal of the email address [redacted] @transchart.org from all of our database We apologies for inconvenience caused to the customer Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/09/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) It appears that spam messages stopped at the time MentorHealth replied to this complaint

Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ Thank you for bringing this issue to our noticeWe have ensured the removal of the [redacted] @audubon.org email address from all of our database We apologies for inconvenience caused to the customer Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) I am STILL receiving emails from this company as I just received another email today 2/3/which means I have not been removed from the email listIn fact, I also received emails on 1/28, 1/29, 2/1, 2/and 2/even though the company responded to my Revdex.com complaint on 1/saying "Thank you for bringing this issue to our noticeWe have ensured the removal of the email address from all of our databaseWe apologies for inconvenience caused to the customer." They say I am a customer when in fact I am notNever have been and never willI have also noticed I am now receiving emails from other medical companies ( [redacted] @ [redacted] org) that oddly started after I filed my complaintI have saved all of the emails I have received to show that this issue has not been resolved in the least and is in fact getting worseSomething has to be done to stop this harassment

Initial Business Response / [redacted] (1000, 8, 2015/08/05) */ Thank you for bringing this issue to our noticeWe have ensured the removal of email address ***@ [redacted] from all of our database We apologies for inconvenience caused to the customer Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) ***@ [redacted] was NOT the email address they were sending SPAM to For them to say that they removed it from their databases, was a deceptive answer - for it was not in their databases to begin with Again, I contacted them by phone (separate times) to ask them to remove my work email address, which was getting spammed They failed to remove it, and I continued to receive SPAM from them Currently, the emails have ceased from them Very disappointed to see that they lied to the Revdex.com Final Business Response / [redacted] (4000, 12, 2015/09/01) */ Thank you for bringing this issue to our noticeWe have verified all of our databases, however, we did not find email id ***@ [redacted] in thatRequesting [redacted] to forward recent marketing mailer so that we can look into this We apologies for inconvenience caused to the same

Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ Thank you for bringing this issue to our noticeWe have ensured the removal of the [redacted] @audubon.org email address from all of our database We apologies for inconvenience caused to the customer Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am STILL receiving emails from this company as I just received another email today 2/3/which means I have not been removed from the email listIn fact, I also received emails on 1/28, 1/29, 2/1, 2/and 2/even though the company responded to my Revdex.com complaint on 1/saying "Thank you for bringing this issue to our noticeWe have ensured the removal of the email address from all of our databaseWe apologies for inconvenience caused to the customer." They say I am a customer when in fact I am notNever have been and never willI have also noticed I am now receiving emails from other medical companies ( [redacted] @ [redacted] org) that oddly started after I filed my complaintI have saved all of the emails I have received to show that this issue has not been resolved in the least and is in fact getting worseSomething has to be done to stop this harassment

Initial Business Response / [redacted] (1000, 9, 2014/05/29) */ Dear [redacted] Appreciate your helpWe have ensured the removal of the mentioned email address from all of our databaseAttached is a copy of the email sent to the customer We apologies for inconvenience caused to the customer Look forward to your reply Regards, [redacted] Head - Business Development

Initial Business Response /* (1000, 8, 2015/09/21) */
Thank you for bringing this issue to our noticeWe have ensured the removal of the email address ***@transchart.org from all of our database
We apologies for inconvenience caused to the customer
Initial Consumer Rebuttal /*
(2000, 10, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It appears that spam messages stopped at the time MentorHealth replied to this complaint

Initial Business Response /* (1000, 5, 2016/01/19) */
Thank you for bringing this issue to our noticeWe have ensured the removal of the *** email address from all of our database
We apologies for inconvenience caused to the customer
Initial Consumer Rebuttal
/* (2000, 7, 2016/01/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has agreeed to stop spamming meThis is the outcome I had sought from themToo bad it took the Revdex.com to accomplish this, but thank you Revdex.com
Final Business Response /* (4000, 24, 2016/03/17) */
Thank you for bringing this issue to our noticeWe have ensured the removal of the *** and *** email addresses from all of our databaseMeanwhile, if you have any other email id, we would request you to kindly share the same with us so that we ensure that all your email ids are taken off from our database
We apologies for inconvenience caused in this regard
Final Consumer Response /* (4200, 27, 2016/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company in question pays the Revdex.com for membership and a positive rating, which the Revdex.com does not denyI first complained to the company (and then the Revdex.com) over three months ago regarding spam emailsEach time I complained, the company assured they would stop and then increased the volume of spam, reaching about per weekI sent a week's worth to the Revdex.com as an example of how the company had no intention of stopping the spammingThe Revdex.com blocked receipt of over half the emails I sent themIt has been necessary for me to terminate the email address the company was using for me and to accept the inconvenience of such actionThe Revdex.com does not disagree with me that they are an organization which depends on financial support from businesses such as the one in question and advised, "Unfortunately, some complaint issues are not completely resolved, ..." I agree

Initial Business Response /* (1000, 5, 2015/11/26) */
Thank you for bringing Mr.***'s concern to our noticeWe found ***@gsu.edu in our database and have ensured it is removed along with above mentioned email id
We will be happy to address if Mr***'s has any further
concerns in this regard

Initial Business Response /* (1000, 8, 2015/08/05) */
Thank you for bringing this issue to our noticeWe have ensured the removal of email address ***@*** from all of our database
We apologies for inconvenience caused to the customer
Initial Consumer Rebuttal /*
(3000, 10, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***@*** was NOT the email address they were sending SPAM to
For them to say that they removed it from their databases, was a deceptive answer - for it was not in their databases to begin with
Again, I contacted them by phone (separate times) to ask them to remove my work email address, which was getting spammed
They failed to remove it, and I continued to receive SPAM from them
Currently, the emails have ceased from them
Very disappointed to see that they lied to the Revdex.com
Final Business Response /* (4000, 12, 2015/09/01) */
Thank you for bringing this issue to our noticeWe have verified all of our databases, however, we did not find email id ***@*** in thatRequesting *** *** to forward recent marketing mailer so that we can look into this
We apologies for inconvenience caused to the same

Hi Team,
Sorry for the inconvenience caused, we have taken necessary steps and removed *** Email address from all of our databases and ensure you that customer will never receive any further email from MentorHealth portal
Meanwhile I would like you to request the customer to share
any secondary Email address which also can be removed immediately
Look forward to your reply
Regards,
***

Thank you for bringing this issue to our noticeWe have ensured the removal of the *** email address from all of our databaseMeanwhile, if you have any other email id, we would request you to kindly share the same with us so that we ensure that all your email ids are taken off from
our database.We apologies for inconvenience caused in this regard

Initial Business Response /* (1000, 10, 2015/02/10) */
Received response via email:
Thank you for letting us know the issue and we really apologize for the inconvenience caused
Please find attached the request made by the customer on December 15th and our reply (customer support
team of MentorHealth) for the same, also I am attaching the proof of un-subscription from our database, In the connection we have unsubscribed the customer from MentorHealth portal successfully
I request your team to confirm with the customer whether She is having any other Email address so we can unsubscribe that as well
Also I request you to confirm whether she is still receiving marketing mailers from MentorHealth and we will check manually to make sure that customer will not be receiving any Email from our end
We follow all the guidelines for E-Marketing and always making sure to serve the best to our customers
Thank you in advance
Regards,
*** ***
Initial Consumer Rebuttal /* (3000, 12, 2015/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** *** provided my December email but failed to submit to the Revdex.com the email I sent on January 6, to reply to yet another solicitation email from MentorHealth that I received on January at 10:45am,subject: "Like M&M Candy: HIPAA Security Internal Audit Operations may be 'Soft on the Inside.' My email reply/complaint to that soliciation was responded to with a similar generic response from MentorHealth, nearly identical to the previous responsesTheir unsubscribe 'confirmation' is not an unsubscribe confirmation in reality
Final Consumer Response /* (3000, 18, 2015/03/25) */
***Document Attached***
And here is another email received today, March 17! This company has made no effort to remove meWould the Revdex.com additionally, in addition to attempting to resolve this, be able to provide me information on any regulating bodies to which I can file a complaint against Mentor Health? Thank you for your assistance
Unwanted email advertising/solicitation for services on March 11, screen shot attached
Final Business Response /* (2600, 30, 2015/05/12) */
Contact Name and Title: *** *** - BDM
Contact Phone: XXXXXXXXXXX
Contact Email: ***@globalcompliancepanel.com
Dear ***,
Apologize for the inconvenience caused
There was an issue with our system and We will remove this email address (***@yahoo.com) immediately from our database
If you have any other email associated with this, kindly let us know the email address
Regards,
*** ***

Initial Business Response /* (1000, 5, 2015/08/11) */
Thank you for bringing this issue to our notice. We have ensured the removal of the mentioned email address [redacted]@lmu.edu from all of our database.
We apologies for inconvenience caused to the customer. Look forward to your...

reply.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
So far the emails have stopped. Hopefully that remains the case. Thank you.
Final Business Response /* (4000, 15, 2015/09/09) */
Thank you for bringing this issue to our notice. We do not have [redacted]@lmu.edu email id in our database, however, we have found [redacted]@lmu.edu id which may belong to the same customer but need confirmation on the same.
We apologies for inconvenience caused to the customer. Look forward to your reply.
Final Consumer Response /* (2000, 17, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I believe the issue is now resolved. Previously (several months ago and on several occasions) I gave the company three other email addresses that could be receiving the message so I was surprised it took until now to check those other addresses. However, the problem seems to be resolved now which was the ultimate goal. Thank you!

Initial Business Response /* (1000, 8, 2015/08/05) */
Thank you for bringing this issue to our notice. We have ensured the removal of email address [redacted] from all of our database.
We apologies for inconvenience caused to the customer.
Initial Consumer Rebuttal /* (3000, 10,...

2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] was NOT the email address they were sending SPAM to.
For them to say that they removed it from their databases, was a deceptive answer - for it was not in their databases to begin with.
Again, I contacted them by phone (3 separate times) to ask them to remove my work email address, which was getting spammed.
They failed to remove it, and I continued to receive SPAM from them.
Currently, the emails have ceased from them.
Very disappointed to see that they lied to the Revdex.com.

Final Business Response /* (4000, 12, 2015/09/01) */
Thank you for bringing this issue to our notice. We have verified all of our databases, however, we did not find email id [redacted] in that. Requesting [redacted] to forward recent marketing mailer so that we can look into this.
We apologies for inconvenience caused to the same.

Initial Business Response /* (1000, 11, 2016/01/12) */
Thank you for bringing this issue to our notice. We have ensured the removal of email id [redacted]@tntdental.com from all of our database.
We apologies for inconvenience caused to the customer.
Regards,
[redacted]
Initial Consumer...

Rebuttal /* (3000, 18, 2016/03/11) */
[redacted]Document Attached[redacted]
I am still receiving emails from this company, despite their assurances they would remove my email from their database.
Final Business Response /* (4000, 20, 2016/03/18) */
Thank you for bringing this issue to our notice. We have ensured the removal of the [redacted] email address from all of our database. Meanwhile, if you have any other email id, we would request you to kindly share the same with us so that we ensure that all your email ids are taken off from our database.
We apologies for inconvenience caused in this regard.

Initial Business Response /* (1000, 5, 2016/01/19) */
Thank you for bringing this issue to our notice. We have ensured the removal of the [redacted] email address from all of our database.
We apologies for inconvenience caused to the customer.
Initial Consumer Rebuttal /* (2000, 7,...

2016/01/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has agreeed to stop spamming me. This is the outcome I had sought from them. Too bad it took the Revdex.com to accomplish this, but thank you Revdex.com.
Final Business Response /* (4000, 24, 2016/03/17) */
Thank you for bringing this issue to our notice. We have ensured the removal of the [redacted] and [redacted] email addresses from all of our database. Meanwhile, if you have any other email id, we would request you to kindly share the same with us so that we ensure that all your email ids are taken off from our database.
We apologies for inconvenience caused in this regard.
Final Consumer Response /* (4200, 27, 2016/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company in question pays the Revdex.com for membership and a positive rating, which the Revdex.com does not deny. I first complained to the company (and then the Revdex.com) over three months ago regarding spam emails. Each time I complained, the company assured they would stop and then increased the volume of spam, reaching about 20 per week. I sent a week's worth to the Revdex.com as an example of how the company had no intention of stopping the spamming. The Revdex.com blocked receipt of over half the emails I sent them. It has been necessary for me to terminate the email address the company was using for me and to accept the inconvenience of such action. The Revdex.com does not disagree with me that they are an organization which depends on financial support from businesses such as the one in question and advised, "Unfortunately, some complaint issues are not completely resolved, ..." I agree.