On 11/7/we were hired to inspect the home at [redacted] by [redacted] for a prospective purchaseOne issue found during the inspection was concerning the main electrical distribution panelThe inspector rated it in poor condition (our lowest rating) and commented "Exposed live wire ends noted inside the main panel; pose a shock or fire hazardRecommend correction by a qualified electrical contractor to prevent possible injury or damage." Ms [redacted] contacted us on December 15th stating we had missed issues with the electrical panelWe went back to the house on two occasions, once with our own electrical contractorWhat we learned was, Ms [redacted] and her realtor elected not to have the distribution panel corrected prior to closing, nor to even get an evaluation and estimate by an electricianThey chose to send our report to someone who gave them a quote over the phoneThe Realtor told us she got the seller to pay for correctionAfter Ms [redacted] closed on the home, a qualified contractor did an evaluation and found an abandoned recessed panel behind the surface mounted oneIn our conversation with him, he quoted $to correctWe explained to Ms [redacted] that because we rated the electrical panel as poor and recommended correction, and because she chose not to follow our recommendations, neither our guarantee nor our E&O insurance can be used to cover costsMs [redacted] e called on 1/2/and demanded we return her $inspection feeShe informed me that her father once worked for the Revdex.com and if I did not return her inspection fee, she would file a claim and they will make meShe has also posted these allegation on social media Sincerely [redacted] -President, HouseMaster Double Eagle Dr Carmel IN
My mom just purchased my new GLSat 8:p.mApril 12, 2016, when my father and I go through the bill of sale, we found there are extra services which been added to our billMy mom’s English is not that good, and the Finance Manager name Frank [redacted] didn’t explain all packages clearly to my momHe just pushed my mom to sign all paperwork to sell all additional packages which my mom didn’t know they are additional costWe went to the dealership to meet the Finance Manager in the early morning on April 13, and required to cancel all Protection packages and maintenance packages which my mom didn’t understand they are additional cost for usHe didn’t help us out, and he said the paperwork already send them outThere is nothing he can doHowever, the dealership has days cancel policy, and I send him a email to require canceling all protection packages and maintenance packages which we don’t need on April 13, He never responded me on email, and never helped us outI called him a lot of times, he always said that he will find someone called me back to deal with it, but no one call me back everWe are your client, and we are loyal customer with Mercedes BenzYou can’t do that because we are [redacted] or we are [redacted] Please cancel the services, we didn't authorize to add these services to our new GLS450, my mom don't think fully understood what the Finance Manager were doing that night, nor the Finance Manager explained to my mom completely
I received my Inspection by Eric K [redacted] on July 6, for a home that I was purchasingAfter I moved into the house on August 19, 2016, I noticed that the bath/shower pipes were leaking into the subfloor, walls, and into the basementI notified HouseMaster the next morning on August 20, I spoke with the receptionist and she said she would have Eric call me backEric called back and told me to go ahead and have the repairs done they they will see what they can doI had the repairs done and it cost me $1,to fix just the pipes that were leaking Alan P [redacted] , the owner from what I understand, called me on August 24, and said he would like to come out to look at the repairs and see what it going onI agreed and he said he would be out before Friday, August, 26, By August 26, I had not heard from Alan so I gave the office a call and left him a voicemail reminding him to get in touch with meFinally, on August 29, Alan called and made an appointment for August 31, to come byHe came by August and looked at the repairsHe made himself right at home when walking in by not taking his shoes off and clearing things off my kitchen counter so he had room for his laptopI showed him the rotted floors from the leak and where the tile had fallen from the walls because of the leakHe spoke down to me and with a very unprofessional toneI gave him a copy of the receipt from when I had the repairs done and he said he would look everything over and I would hear back before September 1, Again, I had not heard anything from AlanI called the office on September and left him a voicemail to not forget about me, againThe next day, Alan called me back and explained there was nothing they could do for meHe knew insurance would not reimburse him for this so he could not help out financially because of thatI then asked why Eric, the inspector, told me to go ahead and get the pipes fixedHe said he didn't know about that and would talk with Eric about that Eric called me on September 8, He told me that he never said they would pay for the fixes but said that the told me to go ahead and get it fixed and they would see what they could doI agreed that is what he saidI told him I would like to speak with Alan againI was confused as to why Alan didn't contact meEric said he would let Alan know to give me a callI have not heard a thing from anyone, like every other time Their reasoning for not reimbursing me for the damage was because they said the pipes were not leaking during the inspection and that during the inspection they rated the piping as in poor conditionTo that I have to say, the pipes had to have been leaking long before and after the inspectionThe plumbers documented that the leak had been doing on for a long period of time due to the calcium build up located at the leakThe subfloor also doesn't just rot over night In the inspection report there were places were Eric mentioned the flooring starting to curl up on the sides and how the tile on the bottom of the wall were falling offNothing was ever investigated as to why these happenedThey both were because of the leak that was ongoingThis proves that the pipe was in fact leaking at the time of inspection As far as them telling me the pipes are in poor condition, there is a difference in a pipe that is in poor condition and a pipe that is currently leakingA huge difference! Not to mention our hot water heater that they said was in "Satisfactory" condition went out just last nightDidn't bother to call and let them knowIt would be pointless I simply asked them to reimburse me the plumbers cost and they wouldn'tI didn't even ask for money to fix the flooring, the tile, and now not even the hot water heater This company has bad business ethics and are very unprofessionalWould never recommend
Good Morning, We have again reviewed the issue Mr [redacted] has with his EWe are willing to extend Mr***'s certified preowned warranty on his Mercedes-Benz [redacted] The extension will give Mr [redacted] an additional two years of Mercedes-Benz Certified Preowned CoverageWe need to handle the paperwork as soon as possibleMr [redacted] can contact me to schedule a time to visit the dealershipThank you, Dan [redacted] 281-233-
sold by Gerald Netters as a CPO vehicle in According to deal scan it was a clean CarfaxHowever on 5/it was reported to Carfax that the vehicle had been in an accident at an unspecified previous dateWhen the client returned to us he said a dealer had bid it for less as a result of the CarfaxWe then offered a very aggressive purchase price and trade in value to match as good willThe amount at the time exceeded the amount the other dealer had devalued it forIn addition we extended that amount as a buy bid to the dealer of his choiceWe also attempted to trade him out of it but if I recall correctly his obligations and payoff amount prevented us from offering him agreeable terms I do recall a scenario where we also extended him assistance in service for an issue with the car that was not covered under warranty
From: [redacted] Sent: Tuesday, March *** 1:PMTo: drteamSubject: RE: ref:complaint ID: [redacted] I did not realize the time frame I have provided the requested information to the complainant The request to replace the emissions system is not warrantedWe sold him a well represented vehicle as isPlease review the complaint for closure Thanks in advance [redacted] General Manager Mercedes-Benz of Houston North [redacted] www.mbhoustonnorth.com
Hello I purchased a vehicle on March 15th This purchase was made at the Mercedes-Benz of Houston North located North Freeway Houston, TX Parties involvedThe vehicle was given to me with 40kI was told that the car was under the 50K factor warrantyThe next morning on March 16th I notice that the backlight on the car was blinkingStephanie called me at 11am the same day and I also reported the issue to her as wellShe did advise for me to come in that day for service to take a lookI did let her know that I made an appointment with Infiniti since they are the manufacturesShe said that was fine but update her as I go alongI arrived at my appointment with Infiniti on March 19th at 9amAshley from services advised that I no longer had a factory warranty and that the warranty expired on October of In that case infinity wasn’t able to help me on my issueImmediately emailed Stephanie with this email: She called me around noon (same date) to let me know that service is refusing to look at my car and she will bring it up to management MondayShe also noted that she will contact me Monday for an update on if service could look into my issueI received a call from Eriek [redacted] on Monday March and received an email asking about the detail of the issueMy service request included the following: The original request was to have the entire car inspectedHere are the issues: *brakes are squeaking and rusted *seeking a full inspection regarding the brakes, tires, fuel etc*When accelerating, the car Also chokes up a bit *clock light blinking when the car illuminates in dark places Eriek [redacted] advised for me to come in to drop off and I did as he requestedI dropped my car to the Mercedes-Benz of Houston North dealership on Tuesday March 22ndI received a call from Ashley from Infiniti on Thursday March 24th and she advised that the car was in their possessionShe mentioned that she couldn’t validate my warranty due to Mercedes Benz\ AutoNation not completing my paperworkShe mentioned that I should have an answer soonI received a call from Stephanie [redacted] on Friday and she mentioned that my car was not covered under warranty and that I would need to pick up my car She also implied that all of my other issue were resolved except the backlight issueI advised that my only issue was the back lightThe issue was reported the next day which should have been resolved with no questionDashley from Mercedes Benz called at 3/today and she mentioned that this issue is covered under the Auto Nation factory warranty however they refuse to fix or pay because it is not a Mercedes Benz certified VehicleSTATEMENT FROM ASHLEY IN SERVICE Dashley [redacted] Internal Service AdvisorMercedes-Benz of Houston North Also, the warranty you were asking about is an Autonation day warranty starting the day you purchased the vehicle… we tried everything we could to get them to cover the issue but unfortunately they would notWhile in the frustration of trying to receive helpMy family and I have relocated to Alpharetta Gadays after receiving the car back, I received a check engine light as well as other servicesThis tell me that the request given to Eriek was not performed even though they were all aware that I was in the process of driving miles out of stateUnfortunately I was forced to rent a car to drive miles due to the dealership being closedDue to the possible electric issue, I am in fear of my life as well as my familyWe have ruled out that this issue isn’t a small fuse but could be bigger and dangerousService to remedy this issue was denied even though warranties could fix this issueThis company has committed fraud in pushing a car Purchase with issues and promised that the factory warranty was in placeI do have the paperwork from Service that falsely stated that this car was under factory warrantyI was also denied to return the car because there’s a day warranty even though the issue was reported hours later This process has been frustrating and all I desired was commitment from all partiesI was sold into a car with advertisement from the seller as well as the finance departmentI mentioned continuously that I wanted a car under the factory warranty based on my constant traveling in the futureBoth department promise that everything was covered under the factory warrantyI have currently created reviews under all Mercedes Benz and AutoNation regarding this issue for immediate help and to spread the awareness as well seek help in resolving thisI have consulted with a lawyer and I was requested to plead with the company for the appropriate customer serviceI will send this information as much as possible to receive a responseMy request is to gain support in fixing this issuePlease respond before 5/for the next step in resolving this issue and legal action will not be takenI am requesting compensation to fix the clock and or whatever service needed to resolve this issueI would also like to know what can be done to satisfy the advertisement regarding the Factory WarrantyI’m not sure of what could be done but I am open minded to see what justifications could be madeHere is my information below: [redacted]
Good Afternoon, Here is the information regarding Mr [redacted] purchase of a BMW from our dealershipThe dealership is owned by Autonation and we have full disclosure of all finance documents that every customer signsMr [redacted] was provided a finance menu with options that are available for purchase The finance menu show a base payment option along with two terms and months Mr [redacted] choose five products for his vehicle, at which time, a new finance menu was printed and Mr [redacted] circled the payment for months and signed the menuThe products were appearance protection, gap protection, paintless dent removal, tire & wheel protection and windshield protection We do have a copy of the finance menu signed by the customer, if neededThe customer did call after taking delivery and requested to cancel the products he purchasedWe did cancel the gap protection, paintless dent removal and the tire and wheel protectionWe where not able to cancel the appearance protection and windshield protection because these are products that where applied to vehicle at time of deliveryWe provided documentation to the custome,r given him complete details of the product coverage and that it is non--cancelable and non-refundableWe apprectiate Mr [redacted] business and once again we gave him a number of options in writing regarding this purchase and he signed all the necessary documentationIf you have any further questions or need and back up documentation we will be happy to provide it
I had been in the market for cars and was running a national search when I came across *** Q5's that were very competitively priced by Mercedes Benz of North HoustonI had past dealings with *** ** *** *** (years ago) and had a very positive experience with themBeing that this was a sister dealership, I was even the more eager and comfortable to purchase these vehicles from themI called their general number and requested the used car sales groupSoon I was talking to a gentleman (***) who duly confirmed the car was available and could go in for a test driveI double checked and confirmed the details from the Internet advertisement with him and then drove right away to see the carThe first thing that should have raised a red flag but I discounted it, as in my mind this was "Mercedes Benz of North Houston and not just any dealership was a change in the actual mileage in the carThe Internet advertisement which I confirmed before making my way to the dealership was miles less than what was on the vehicle odometerI brought this up to the salesman and he brushed it aside saying it was still very well pricedAfter test driving the car ( which was understandably very dirty outside as it had been sitting outside through part of spring season) I decided I liked it enough to still buy itI had my own financing and my bank requested the necessary paperworkBy the time all the paperwork had been faxed, received and reviewed it was after 5:00pmThe bank called and spoke with the salesman, who checked with the manager and their request to have the car released to me as transaction was approved was declined ( the money was going to be wired next business day as the paperwork was received after business hours)I didn't really care much and was ready to get the car the next dayAround 5:30pm I got a call from the salesman saying his manager had changed his mind and I could go pick up the carHe asked how long it would be and I told him about minutesLong story short I got to the dealership at dusk and picked the car which now had been very well detailedI drove home, parked the car and called it a dayThe next day, I woke up excitedly and went to have a good look at the carThe first thing I noticed was that it had rock chips at prominent locations on the windshieldI called the salesman and told him about this, and to what became a standard response in later interactions, acted like he didn't know or thought I had chipped the windshieldLuckily, I still had the option to cancel the transaction to which I flat out told him he either fixes it or I'm canceling the whole transactionPart of the transaction consisted a car I traded in and one of the questions his manager had asked was whether the trahad any chips or cracks on the windshield (how ironical)I drove the vehicle in, and on inspection, the salesman said it was something he could easily take care of, he just had to call in his windshield repair guy and chips would be goneThe only catch, this had to be the following week on Monday ( I bought the car on a Friday evening and went in on Saturday morning for the rock chips issue)The dealership has a days and less than miles no questions asked returnIt dawned on me Monday will be cutting it pretty close to the day requirement, but again this was Mercedes of North Houston I was dealing with- so I took him for his wordI drove in on Monday as agreed upon and went to the salesman officeThe first thing he said was that he was busy selling another vehicle (as if he didn't know I was going there) and had me wait in a separate area at the frontminutes later he walks by with a lady holding a bucket and some items and asks for the keysThey return after minutes and he says she cannot fix the chipsIn my mind I know I still have time to return the vehicle and I am adamant it has to be fixedAt this point he tells me he has someone else more experienced and professional and he will get him to come by tomorrow to address thisAt this point I do not trust him but he is very convincing and again based on the fact that this was a Houston Marquee dealership I agreed to his suggestionTo summarize occurrence of events, he called me the next day to tell me the chip repairer was not available and rescheduled days out (day return policy definitely negated by now)I went in on the agreed date, his repair person took a look and said there was nothing he could doWhat really surprise me was that all along as this is happening, I am inquiring and discussing with the salesman about getting the second vehicle (similar *** Q5), yet here he was stiffing me for a windshield
It has been a week since I requested the documents that show your inspection of the truck, and I have not got any respond from you yet
I need to know if you are willing to work with me on regain warranty for my truck or not
Mr*** brought his vehicle in for the repair(valve body replacement) and accepted our discount of $on his original quote of $2200.He and his wife seemed very appreciative with the offer,we also found out he was a veteran for our country and scheduled his next annual service($310)
complimentary.His wife picked up the vehicle yesterday(10/21) and was very happy with our goodwill gesture
Darrell W***
Parts and Service Director
Mercedes Benz Of Houston North
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was never told the about the cancellation/refund policy for appearance protection and wind shield protectionAlso I was not told about 3rd party company(siskin enterprises inc) which is offering this warrantyThe document for tire and wheel protection warranty was inserted without my knowledge to get the signatureMain Problem here is, I never asked for any warrantySalesman took my time to make me buy these warranties (a) emphasizing only on mere increase of $in monthy payments instead off total cost (b) without disclosing cancellation/refund policy and 3rd party(siskin enterprises inc) information which is not fair practice of businessMy point is very clear, As a customer I should be able to return goods I am not happy withOne time coating some stuff on car should not stop us from cancelling year warranty
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Hello I purchased a vehicle on March 15th 2016. This purchase was made at the Mercedes-Benz of Houston North located 17510 North Freeway
Houston, TX 77090. Parties involved. The vehicle was given to me with 40k. I was told that the car was under the 50K factor warranty. The next morning on March 16th I notice that the backlight on the car was blinking. Stephanie called me at 11am the same day and I also reported the issue to her as well. She did advise for me to come in that day for service to take a look. I did let her know that I made an appointment with Infiniti since they are the manufactures. She said that was fine but update her as I go along. I arrived at my appointment with Infiniti on March 19th at 9am. Ashley from services advised that I no longer had a factory warranty and that the warranty expired on October of 2015. In that case infinity wasn’t able to help me on my issue. Immediately emailed Stephanie with this email:
She called me around noon (same date) to let me know that service is refusing to look at my car and she will bring it up to management Monday. She also noted that she will contact me Monday for an update on if service could look into my issue.
I received a call from Eriek [redacted] on Monday March 21 and received an email asking about the detail of the issue. My service request included the following: The original request was to have the entire car inspected.
Here are the issues:
*brakes are squeaking and rusted
*seeking a full inspection regarding the brakes, tires, fuel etc.
*When accelerating, the car Also chokes up a bit
*clock light blinking when the car illuminates in dark places
Eriek [redacted] advised for me to come in to drop off and I did as he requested.
I dropped my car to the Mercedes-Benz of Houston North dealership on Tuesday March 22nd. I received a call from Ashley from Infiniti on Thursday March 24th and she advised that the car was in their possession. She mentioned that she couldn’t validate my warranty due to Mercedes Benz\ AutoNation not completing my paperwork. She mentioned that I should have an answer soon. I received a call from Stephanie [redacted] on Friday and she mentioned that my car was not covered under warranty and that I would need to pick up my car. She also implied that all of my other issue were resolved except the backlight issue. I advised that my only issue was the back light. The issue was reported the next day which should have been resolved with no question.
Dashley from Mercedes Benz called at 3/28 today and she mentioned that this issue is covered under the Auto Nation factory warranty however they refuse to fix or pay because it is not a Mercedes Benz certified Vehicle.
STATEMENT FROM ASHLEY IN SERVICE Dashley [redacted] Internal Service AdvisorMercedes-Benz of Houston North
Also, the warranty you were asking about is an Autonation 60 day warranty starting the day you purchased the vehicle… we tried everything we could to get them to cover the issue but unfortunately they would not.
While in the frustration of trying to receive help. My family and I have relocated to Alpharetta Ga.
2 days after receiving the car back, I received a check engine light as well as other services. This tell me that the request given to Eriek was not performed even though they were all aware that I was in the process of driving 900 miles out of state. Unfortunately I was forced to rent a car to drive 900 miles due to the dealership being closed.
Due to the possible electric issue, I am in fear of my life as well as my family. We have ruled out that this issue isn’t a small fuse but could be bigger and dangerous. Service to remedy this issue was denied even though 2 warranties could fix this issue. This company has committed fraud in pushing a car Purchase with issues and promised that the factory warranty was in place. I do have the paperwork from Service that falsely stated that this car was under factory warranty.
I was also denied to return the car because there’s a 2 day warranty even though the issue was reported 15 hours later
This process has been frustrating and all I desired was commitment from all parties. I was sold into a car with false advertisement from the seller as well as the finance department. I mentioned continuously that I wanted a car under the factory warranty based on my constant traveling in the future. Both department promise that everything was covered under the factory warranty.
I have currently created reviews under all Mercedes Benz and AutoNation regarding this issue for immediate help and to spread the awareness as well seek help in resolving this.
I have consulted with a lawyer and I was requested to plead with the company for the appropriate customer service. I will send this information as much as possible to receive a response. My request is to gain support in fixing this issue. Please respond before 5/13 for the next step in resolving this issue and legal action will not be taken. I am requesting compensation to fix the clock and or whatever service needed to resolve this issue. I would also like to know what can be done to satisfy the false advertisement regarding the Factory Warranty. I’m not sure of what could be done but I am open minded to see what justifications could be made.
Here is my information below: [redacted]
I received my Inspection by Eric K[redacted] on July 6, 2016 for a home that I was purchasing. After I moved into the house on August 19, 2016, I noticed that the bath/shower pipes were leaking into the subfloor, walls, and into the basement. I notified HouseMaster the next morning on August 20, 2016. I spoke with the receptionist and she said she would have Eric call me back. Eric called back and told me to go ahead and have the repairs done they they will see what they can do. I had the repairs done and it cost me $1,104 to fix just the pipes that were leaking.
Alan P[redacted], the owner from what I understand, called me on August 24, 2016 and said he would like to come out to look at the repairs and see what it going on. I agreed and he said he would be out before Friday, August, 26, 2016. By August 26, I had not heard from Alan so I gave the office a call and left him a voicemail reminding him to get in touch with me. Finally, on August 29, 2016 Alan called and made an appointment for August 31, 2016 to come by. He came by August 31 and looked at the repairs. He made himself right at home when walking in by not taking his shoes off and clearing things off my kitchen counter so he had room for his laptop. I showed him the rotted floors from the leak and where the tile had fallen from the walls because of the leak. He spoke down to me and with a very unprofessional tone. I gave him a copy of the receipt from when I had the repairs done and he said he would look everything over and I would hear back before September 1, 2016.
Again, I had not heard anything from Alan. I called the office on September 5 and left him a voicemail to not forget about me, again. The next day, Alan called me back and explained there was nothing they could do for me. He knew insurance would not reimburse him for this so he could not help out financially because of that. I then asked why Eric, the inspector, told me to go ahead and get the pipes fixed. He said he didn't know about that and would talk with Eric about that.
Eric called me on September 8, 2016. He told me that he never said they would pay for the fixes but said that the told me to go ahead and get it fixed and they would see what they could do. I agreed that is what he said. I told him I would like to speak with Alan again. I was confused as to why Alan didn't contact me. Eric said he would let Alan know to give me a call. I have not heard a thing from anyone, like every other time.
Their reasoning for not reimbursing me for the damage was because they said the pipes were not leaking during the inspection and that during the inspection they rated the piping as in poor condition. To that I have to say, the pipes had to have been leaking long before and after the inspection. The plumbers documented that the leak had been doing on for a long period of time due to the calcium build up located at the leak. The subfloor also doesn't just rot over night.
In the inspection report there were places were Eric mentioned the flooring starting to curl up on the sides and how the tile on the bottom of the wall were falling off. Nothing was ever investigated as to why these happened. They both were because of the leak that was ongoing. This proves that the pipe was in fact leaking at the time of inspection.
As far as them telling me the pipes are in poor condition, there is a difference in a pipe that is in poor condition and a pipe that is currently leaking. A huge difference!
Not to mention our hot water heater that they said was in "Satisfactory" condition went out just last night. Didn't bother to call and let them know. It would be pointless.
I simply asked them to reimburse me the plumbers cost and they wouldn't. I didn't even ask for money to fix the flooring, the tile, and now not even the hot water heater.
This company has bad business ethics and are very unprofessional. Would never recommend.
Revdex.com:
This letter is to inform you that Mercedes-Benz - Houston North has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/14/2015 and assigned ID [redacted].
From: DT [redacted] Sent: Wednesday, February 17, 2016 11:38 AMSubject: Customer ID [redacted]Importance: High
To Whom it may concern,
I recently sent a certified letter to the dealer indicated below…and was able to meet with their representatives and resolve my complaint with the dealer. Please update your records to reflect resolved.
Business ID: 0090017011
Name: Mercedes-Benz - Houston North
Address: 17510 I-45 At FM 1960
City: Houston
State/County: TX
Zip/Postal Code: 77090
Business Phone Number: (281) 233-6000
Good Afternoon,
Here is the information regarding Mr. [redacted] purchase of a 2011 BMW from our dealership. The dealership is owned by Autonation and we have full disclosure of all finance documents that every customer signs. Mr. [redacted] was provided a finance menu...
with options that are available for purchase. The finance menu show a base payment option along with two terms 60 and 66 months. Mr. [redacted] choose five products for his vehicle, at which time, a new finance menu was printed and Mr. [redacted] circled the payment for 66 months and signed the menu. The products were appearance protection, gap protection, paintless dent removal, tire & wheel protection and windshield protection. . We do have a copy of the finance menu signed by the customer, if needed. The customer did call after taking delivery and requested to cancel the products he purchased. We did cancel the gap protection, paintless dent removal and the tire and wheel protection. We where not able to cancel the appearance protection and windshield protection because these are products that where applied to vehicle at time of delivery. We provided documentation to the custome,r given him complete details of the product coverage and that it is non--cancelable and non-refundable. We apprectiate Mr. [redacted] business and once again we gave him a number of options in writing regarding this purchase and he signed all the necessary documentation. If you have any further questions or need and back up documentation we will be happy to provide it.
Went and test drove a car last july. Gave them my contact info so they could get in touch, as is normal when purchasing a used car and negotiating the price. Never heard back from them again and obviously never bought a car. The next month I received multiple calls a week, and often a day, from warranty companies about the car I rest drove, and the pace of these calls has continued for the last 6 months. They obviously [redacted] sold my contact info to every third party they could without my knowing. When I contacted them about this they said they would try to resolve it, but this had no effect on the calls. I know for a fact it was this dealership as this was the only place I test drove the kind of car I got calls about, and I was able to verify the vin number they were referencing as a car on the Benz dealerships lot.
From: [redacted] Sent: Tuesday, March [redacted] 2014 1:14 PMTo: drteamSubject: RE: ref:complaint ID: [redacted]
I did not realize the time
frame. I have provided the requested information to the complainant . The
request to replace the emissions system is not warranted. We sold him a well
represented vehicle as is. Please review the complaint for closure.
Thanks in advance
[redacted] General Manager Mercedes-Benz of Houston North [redacted] www.mbhoustonnorth.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The relevant facts are these:1.) Mr. [redacted] performed an inspection on our home on April 29, 2015, and stepped on a painting that was, indeed, covered by a blanket located on the living room near the fireplace. 2.) Also sitting near the painting, also on the floor, were several other items, some of which were also covered with blankets. All of these items were placed here, in a staging area as we prepared to move them on May 1, 2015.3.) The “old dog” referred to by Mr. [redacted] did not use a dog bed in the living room, but rather generally stayed in the opposite side of the house in a room adjacent to the laundry room. A dog door is located on that side of the house.4.) Mr. [redacted] contacted our realtor, [redacted], several hours after he negligently stepped on the painting, rather than immediately. An immediate notification would have been the responsible and easonable thing to do. 5.) Mr. [redacted] took photos of the significantly damaged painting. Mr. [redacted] has provided us a written statement which supports the fact that the living room was being used as a staging area for items/furnishings that were about to be moved out of the home.6.) I have never “threatened” Mr. [redacted], as he alleges in his statement to the Revdex.com. I simply stated that Mr. [redacted] is fully responsible for the damage to the painting.The key issue is whether or not Mr. [redacted] acted reasonably when he stepped on an item covered with a blanket when he performed inspection services for the buyer of our home, damaging the item, and then reporting on the damage several hours after the fact to the realtor listing the home for sale. My position is that Mr. [redacted] did not act reasonably. In fact, Mr. [redacted] acted with indifference as to the damage to the painting. His actions reveal that he was clearly at fault. He was negligent by stepping on an item, and then acted irresponsibly and unprofessionally in how he notified the realtor, and in the fact that he has not accepted full financial responsiblity for his actions. Regards,[redacted]
On 11/7/we were hired to inspect the home at [redacted] by [redacted] for a prospective purchaseOne issue found during the inspection was concerning the main electrical distribution panelThe inspector rated it in poor condition (our lowest rating) and commented "Exposed live wire ends noted inside the main panel; pose a shock or fire hazardRecommend correction by a qualified electrical contractor to prevent possible injury or damage." Ms [redacted] contacted us on December 15th stating we had missed issues with the electrical panelWe went back to the house on two occasions, once with our own electrical contractorWhat we learned was, Ms [redacted] and her realtor elected not to have the distribution panel corrected prior to closing, nor to even get an evaluation and estimate by an electricianThey chose to send our report to someone who gave them a quote over the phoneThe Realtor told us she got the seller to pay for correctionAfter Ms [redacted] closed on the home, a qualified contractor did an evaluation and found an abandoned recessed panel behind the surface mounted oneIn our conversation with him, he quoted $to correctWe explained to Ms [redacted] that because we rated the electrical panel as poor and recommended correction, and because she chose not to follow our recommendations, neither our guarantee nor our E&O insurance can be used to cover costsMs [redacted] e called on 1/2/and demanded we return her $inspection feeShe informed me that her father once worked for the Revdex.com and if I did not return her inspection fee, she would file a claim and they will make meShe has also posted these allegation on social media Sincerely [redacted] -President, HouseMaster Double Eagle Dr Carmel IN
My mom just purchased my new GLSat 8:p.mApril 12, 2016, when my father and I go through the bill of sale, we found there are extra services which been added to our billMy mom’s English is not that good, and the Finance Manager name Frank [redacted] didn’t explain all packages clearly to my momHe just pushed my mom to sign all paperwork to sell all additional packages which my mom didn’t know they are additional costWe went to the dealership to meet the Finance Manager in the early morning on April 13, and required to cancel all Protection packages and maintenance packages which my mom didn’t understand they are additional cost for usHe didn’t help us out, and he said the paperwork already send them outThere is nothing he can doHowever, the dealership has days cancel policy, and I send him a email to require canceling all protection packages and maintenance packages which we don’t need on April 13, He never responded me on email, and never helped us outI called him a lot of times, he always said that he will find someone called me back to deal with it, but no one call me back everWe are your client, and we are loyal customer with Mercedes BenzYou can’t do that because we are [redacted] or we are [redacted] Please cancel the services, we didn't authorize to add these services to our new GLS450, my mom don't think fully understood what the Finance Manager were doing that night, nor the Finance Manager explained to my mom completely
I received my Inspection by Eric K [redacted] on July 6, for a home that I was purchasingAfter I moved into the house on August 19, 2016, I noticed that the bath/shower pipes were leaking into the subfloor, walls, and into the basementI notified HouseMaster the next morning on August 20, I spoke with the receptionist and she said she would have Eric call me backEric called back and told me to go ahead and have the repairs done they they will see what they can doI had the repairs done and it cost me $1,to fix just the pipes that were leaking Alan P [redacted] , the owner from what I understand, called me on August 24, and said he would like to come out to look at the repairs and see what it going onI agreed and he said he would be out before Friday, August, 26, By August 26, I had not heard from Alan so I gave the office a call and left him a voicemail reminding him to get in touch with meFinally, on August 29, Alan called and made an appointment for August 31, to come byHe came by August and looked at the repairsHe made himself right at home when walking in by not taking his shoes off and clearing things off my kitchen counter so he had room for his laptopI showed him the rotted floors from the leak and where the tile had fallen from the walls because of the leakHe spoke down to me and with a very unprofessional toneI gave him a copy of the receipt from when I had the repairs done and he said he would look everything over and I would hear back before September 1, Again, I had not heard anything from AlanI called the office on September and left him a voicemail to not forget about me, againThe next day, Alan called me back and explained there was nothing they could do for meHe knew insurance would not reimburse him for this so he could not help out financially because of thatI then asked why Eric, the inspector, told me to go ahead and get the pipes fixedHe said he didn't know about that and would talk with Eric about that Eric called me on September 8, He told me that he never said they would pay for the fixes but said that the told me to go ahead and get it fixed and they would see what they could doI agreed that is what he saidI told him I would like to speak with Alan againI was confused as to why Alan didn't contact meEric said he would let Alan know to give me a callI have not heard a thing from anyone, like every other time Their reasoning for not reimbursing me for the damage was because they said the pipes were not leaking during the inspection and that during the inspection they rated the piping as in poor conditionTo that I have to say, the pipes had to have been leaking long before and after the inspectionThe plumbers documented that the leak had been doing on for a long period of time due to the calcium build up located at the leakThe subfloor also doesn't just rot over night In the inspection report there were places were Eric mentioned the flooring starting to curl up on the sides and how the tile on the bottom of the wall were falling offNothing was ever investigated as to why these happenedThey both were because of the leak that was ongoingThis proves that the pipe was in fact leaking at the time of inspection As far as them telling me the pipes are in poor condition, there is a difference in a pipe that is in poor condition and a pipe that is currently leakingA huge difference! Not to mention our hot water heater that they said was in "Satisfactory" condition went out just last nightDidn't bother to call and let them knowIt would be pointless I simply asked them to reimburse me the plumbers cost and they wouldn'tI didn't even ask for money to fix the flooring, the tile, and now not even the hot water heater This company has bad business ethics and are very unprofessionalWould never recommend
Good Morning, We have again reviewed the issue Mr [redacted] has with his EWe are willing to extend Mr***'s certified preowned warranty on his Mercedes-Benz [redacted] The extension will give Mr [redacted] an additional two years of Mercedes-Benz Certified Preowned CoverageWe need to handle the paperwork as soon as possibleMr [redacted] can contact me to schedule a time to visit the dealershipThank you, Dan [redacted] 281-233-
sold by Gerald Netters as a CPO vehicle in According to deal scan it was a clean CarfaxHowever on 5/it was reported to Carfax that the vehicle had been in an accident at an unspecified previous dateWhen the client returned to us he said a dealer had bid it for less as a result of the CarfaxWe then offered a very aggressive purchase price and trade in value to match as good willThe amount at the time exceeded the amount the other dealer had devalued it forIn addition we extended that amount as a buy bid to the dealer of his choiceWe also attempted to trade him out of it but if I recall correctly his obligations and payoff amount prevented us from offering him agreeable terms I do recall a scenario where we also extended him assistance in service for an issue with the car that was not covered under warranty
From: [redacted] Sent: Tuesday, March *** 1:PMTo: drteamSubject: RE: ref:complaint ID: [redacted] I did not realize the time frame I have provided the requested information to the complainant The request to replace the emissions system is not warrantedWe sold him a well represented vehicle as isPlease review the complaint for closure Thanks in advance [redacted] General Manager Mercedes-Benz of Houston North [redacted] www.mbhoustonnorth.com
Hello I purchased a vehicle on March 15th This purchase was made at the Mercedes-Benz of Houston North located North Freeway Houston, TX Parties involvedThe vehicle was given to me with 40kI was told that the car was under the 50K factor warrantyThe next morning on March 16th I notice that the backlight on the car was blinkingStephanie called me at 11am the same day and I also reported the issue to her as wellShe did advise for me to come in that day for service to take a lookI did let her know that I made an appointment with Infiniti since they are the manufacturesShe said that was fine but update her as I go alongI arrived at my appointment with Infiniti on March 19th at 9amAshley from services advised that I no longer had a factory warranty and that the warranty expired on October of In that case infinity wasn’t able to help me on my issueImmediately emailed Stephanie with this email: She called me around noon (same date) to let me know that service is refusing to look at my car and she will bring it up to management MondayShe also noted that she will contact me Monday for an update on if service could look into my issueI received a call from Eriek [redacted] on Monday March and received an email asking about the detail of the issueMy service request included the following: The original request was to have the entire car inspectedHere are the issues: *brakes are squeaking and rusted *seeking a full inspection regarding the brakes, tires, fuel etc*When accelerating, the car Also chokes up a bit *clock light blinking when the car illuminates in dark places Eriek [redacted] advised for me to come in to drop off and I did as he requestedI dropped my car to the Mercedes-Benz of Houston North dealership on Tuesday March 22ndI received a call from Ashley from Infiniti on Thursday March 24th and she advised that the car was in their possessionShe mentioned that she couldn’t validate my warranty due to Mercedes Benz\ AutoNation not completing my paperworkShe mentioned that I should have an answer soonI received a call from Stephanie [redacted] on Friday and she mentioned that my car was not covered under warranty and that I would need to pick up my car She also implied that all of my other issue were resolved except the backlight issueI advised that my only issue was the back lightThe issue was reported the next day which should have been resolved with no questionDashley from Mercedes Benz called at 3/today and she mentioned that this issue is covered under the Auto Nation factory warranty however they refuse to fix or pay because it is not a Mercedes Benz certified VehicleSTATEMENT FROM ASHLEY IN SERVICE Dashley [redacted] Internal Service AdvisorMercedes-Benz of Houston North Also, the warranty you were asking about is an Autonation day warranty starting the day you purchased the vehicle… we tried everything we could to get them to cover the issue but unfortunately they would notWhile in the frustration of trying to receive helpMy family and I have relocated to Alpharetta Gadays after receiving the car back, I received a check engine light as well as other servicesThis tell me that the request given to Eriek was not performed even though they were all aware that I was in the process of driving miles out of stateUnfortunately I was forced to rent a car to drive miles due to the dealership being closedDue to the possible electric issue, I am in fear of my life as well as my familyWe have ruled out that this issue isn’t a small fuse but could be bigger and dangerousService to remedy this issue was denied even though warranties could fix this issueThis company has committed fraud in pushing a car Purchase with issues and promised that the factory warranty was in placeI do have the paperwork from Service that falsely stated that this car was under factory warrantyI was also denied to return the car because there’s a day warranty even though the issue was reported hours later This process has been frustrating and all I desired was commitment from all partiesI was sold into a car with advertisement from the seller as well as the finance departmentI mentioned continuously that I wanted a car under the factory warranty based on my constant traveling in the futureBoth department promise that everything was covered under the factory warrantyI have currently created reviews under all Mercedes Benz and AutoNation regarding this issue for immediate help and to spread the awareness as well seek help in resolving thisI have consulted with a lawyer and I was requested to plead with the company for the appropriate customer serviceI will send this information as much as possible to receive a responseMy request is to gain support in fixing this issuePlease respond before 5/for the next step in resolving this issue and legal action will not be takenI am requesting compensation to fix the clock and or whatever service needed to resolve this issueI would also like to know what can be done to satisfy the advertisement regarding the Factory WarrantyI’m not sure of what could be done but I am open minded to see what justifications could be madeHere is my information below: [redacted]
Good Afternoon, Here is the information regarding Mr [redacted] purchase of a BMW from our dealershipThe dealership is owned by Autonation and we have full disclosure of all finance documents that every customer signsMr [redacted] was provided a finance menu with options that are available for purchase The finance menu show a base payment option along with two terms and months Mr [redacted] choose five products for his vehicle, at which time, a new finance menu was printed and Mr [redacted] circled the payment for months and signed the menuThe products were appearance protection, gap protection, paintless dent removal, tire & wheel protection and windshield protection We do have a copy of the finance menu signed by the customer, if neededThe customer did call after taking delivery and requested to cancel the products he purchasedWe did cancel the gap protection, paintless dent removal and the tire and wheel protectionWe where not able to cancel the appearance protection and windshield protection because these are products that where applied to vehicle at time of deliveryWe provided documentation to the custome,r given him complete details of the product coverage and that it is non--cancelable and non-refundableWe apprectiate Mr [redacted] business and once again we gave him a number of options in writing regarding this purchase and he signed all the necessary documentationIf you have any further questions or need and back up documentation we will be happy to provide it
I had been in the market for cars and was running a national search when I came across *** Q5's that were very competitively priced by Mercedes Benz of North HoustonI had past dealings with *** ** *** *** (years ago) and had a very positive experience with themBeing that this was a sister dealership, I was even the more eager and comfortable to purchase these vehicles from themI called their general number and requested the used car sales groupSoon I was talking to a gentleman (***) who duly confirmed the car was available and could go in for a test driveI double checked and confirmed the details from the Internet advertisement with him and then drove right away to see the carThe first thing that should have raised a red flag but I discounted it, as in my mind this was "Mercedes Benz of North Houston and not just any dealership was a change in the actual mileage in the carThe Internet advertisement which I confirmed before making my way to the dealership was miles less than what was on the vehicle odometerI brought this up to the salesman and he brushed it aside saying it was still very well pricedAfter test driving the car ( which was understandably very dirty outside as it had been sitting outside through part of spring season) I decided I liked it enough to still buy itI had my own financing and my bank requested the necessary paperworkBy the time all the paperwork had been faxed, received and reviewed it was after 5:00pmThe bank called and spoke with the salesman, who checked with the manager and their request to have the car released to me as transaction was approved was declined ( the money was going to be wired next business day as the paperwork was received after business hours)I didn't really care much and was ready to get the car the next dayAround 5:30pm I got a call from the salesman saying his manager had changed his mind and I could go pick up the carHe asked how long it would be and I told him about minutesLong story short I got to the dealership at dusk and picked the car which now had been very well detailedI drove home, parked the car and called it a dayThe next day, I woke up excitedly and went to have a good look at the carThe first thing I noticed was that it had rock chips at prominent locations on the windshieldI called the salesman and told him about this, and to what became a standard response in later interactions, acted like he didn't know or thought I had chipped the windshieldLuckily, I still had the option to cancel the transaction to which I flat out told him he either fixes it or I'm canceling the whole transactionPart of the transaction consisted a car I traded in and one of the questions his manager had asked was whether the trahad any chips or cracks on the windshield (how ironical)I drove the vehicle in, and on inspection, the salesman said it was something he could easily take care of, he just had to call in his windshield repair guy and chips would be goneThe only catch, this had to be the following week on Monday ( I bought the car on a Friday evening and went in on Saturday morning for the rock chips issue)The dealership has a days and less than miles no questions asked returnIt dawned on me Monday will be cutting it pretty close to the day requirement, but again this was Mercedes of North Houston I was dealing with- so I took him for his wordI drove in on Monday as agreed upon and went to the salesman officeThe first thing he said was that he was busy selling another vehicle (as if he didn't know I was going there) and had me wait in a separate area at the frontminutes later he walks by with a lady holding a bucket and some items and asks for the keysThey return after minutes and he says she cannot fix the chipsIn my mind I know I still have time to return the vehicle and I am adamant it has to be fixedAt this point he tells me he has someone else more experienced and professional and he will get him to come by tomorrow to address thisAt this point I do not trust him but he is very convincing and again based on the fact that this was a Houston Marquee dealership I agreed to his suggestionTo summarize occurrence of events, he called me the next day to tell me the chip repairer was not available and rescheduled days out (day return policy definitely negated by now)I went in on the agreed date, his repair person took a look and said there was nothing he could doWhat really surprise me was that all along as this is happening, I am inquiring and discussing with the salesman about getting the second vehicle (similar *** Q5), yet here he was stiffing me for a windshield
It has been a week since I requested the documents that show your inspection of the truck, and I have not got any respond from you yet
I need to know if you are willing to work with me on regain warranty for my truck or not
Mr*** brought his vehicle in for the repair(valve body replacement) and accepted our discount of $on his original quote of $2200.He and his wife seemed very appreciative with the offer,we also found out he was a veteran for our country and scheduled his next annual service($310)
complimentary.His wife picked up the vehicle yesterday(10/21) and was very happy with our goodwill gesture
Darrell W***
Parts and Service Director
Mercedes Benz Of Houston North
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was never told the about the cancellation/refund policy for appearance protection and wind shield protectionAlso I was not told about 3rd party company(siskin enterprises inc) which is offering this warrantyThe document for tire and wheel protection warranty was inserted without my knowledge to get the signatureMain Problem here is, I never asked for any warrantySalesman took my time to make me buy these warranties (a) emphasizing only on mere increase of $in monthy payments instead off total cost (b) without disclosing cancellation/refund policy and 3rd party(siskin enterprises inc) information which is not fair practice of businessMy point is very clear, As a customer I should be able to return goods I am not happy withOne time coating some stuff on car should not stop us from cancelling year warranty
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Hello I purchased a vehicle on March 15th 2016. This purchase was made at the Mercedes-Benz of Houston North located 17510 North Freeway
Houston, TX 77090. Parties involved. The vehicle was given to me with 40k. I was told that the car was under the 50K factor warranty. The next morning on March 16th I notice that the backlight on the car was blinking. Stephanie called me at 11am the same day and I also reported the issue to her as well. She did advise for me to come in that day for service to take a look. I did let her know that I made an appointment with Infiniti since they are the manufactures. She said that was fine but update her as I go along. I arrived at my appointment with Infiniti on March 19th at 9am. Ashley from services advised that I no longer had a factory warranty and that the warranty expired on October of 2015. In that case infinity wasn’t able to help me on my issue. Immediately emailed Stephanie with this email:
She called me around noon (same date) to let me know that service is refusing to look at my car and she will bring it up to management Monday. She also noted that she will contact me Monday for an update on if service could look into my issue.
I received a call from Eriek [redacted] on Monday March 21 and received an email asking about the detail of the issue. My service request included the following: The original request was to have the entire car inspected.
Here are the issues:
*brakes are squeaking and rusted
*seeking a full inspection regarding the brakes, tires, fuel etc.
*When accelerating, the car Also chokes up a bit
*clock light blinking when the car illuminates in dark places
Eriek [redacted] advised for me to come in to drop off and I did as he requested.
I dropped my car to the Mercedes-Benz of Houston North dealership on Tuesday March 22nd. I received a call from Ashley from Infiniti on Thursday March 24th and she advised that the car was in their possession. She mentioned that she couldn’t validate my warranty due to Mercedes Benz\ AutoNation not completing my paperwork. She mentioned that I should have an answer soon. I received a call from Stephanie [redacted] on Friday and she mentioned that my car was not covered under warranty and that I would need to pick up my car. She also implied that all of my other issue were resolved except the backlight issue. I advised that my only issue was the back light. The issue was reported the next day which should have been resolved with no question.
Dashley from Mercedes Benz called at 3/28 today and she mentioned that this issue is covered under the Auto Nation factory warranty however they refuse to fix or pay because it is not a Mercedes Benz certified Vehicle.
STATEMENT FROM ASHLEY IN SERVICE Dashley [redacted] Internal Service AdvisorMercedes-Benz of Houston North
Also, the warranty you were asking about is an Autonation 60 day warranty starting the day you purchased the vehicle… we tried everything we could to get them to cover the issue but unfortunately they would not.
While in the frustration of trying to receive help. My family and I have relocated to Alpharetta Ga.
2 days after receiving the car back, I received a check engine light as well as other services. This tell me that the request given to Eriek was not performed even though they were all aware that I was in the process of driving 900 miles out of state. Unfortunately I was forced to rent a car to drive 900 miles due to the dealership being closed.
Due to the possible electric issue, I am in fear of my life as well as my family. We have ruled out that this issue isn’t a small fuse but could be bigger and dangerous. Service to remedy this issue was denied even though 2 warranties could fix this issue. This company has committed fraud in pushing a car Purchase with issues and promised that the factory warranty was in place. I do have the paperwork from Service that falsely stated that this car was under factory warranty.
I was also denied to return the car because there’s a 2 day warranty even though the issue was reported 15 hours later
This process has been frustrating and all I desired was commitment from all parties. I was sold into a car with false advertisement from the seller as well as the finance department. I mentioned continuously that I wanted a car under the factory warranty based on my constant traveling in the future. Both department promise that everything was covered under the factory warranty.
I have currently created reviews under all Mercedes Benz and AutoNation regarding this issue for immediate help and to spread the awareness as well seek help in resolving this.
I have consulted with a lawyer and I was requested to plead with the company for the appropriate customer service. I will send this information as much as possible to receive a response. My request is to gain support in fixing this issue. Please respond before 5/13 for the next step in resolving this issue and legal action will not be taken. I am requesting compensation to fix the clock and or whatever service needed to resolve this issue. I would also like to know what can be done to satisfy the false advertisement regarding the Factory Warranty. I’m not sure of what could be done but I am open minded to see what justifications could be made.
Here is my information below: [redacted]
I received my Inspection by Eric K[redacted] on July 6, 2016 for a home that I was purchasing. After I moved into the house on August 19, 2016, I noticed that the bath/shower pipes were leaking into the subfloor, walls, and into the basement. I notified HouseMaster the next morning on August 20, 2016. I spoke with the receptionist and she said she would have Eric call me back. Eric called back and told me to go ahead and have the repairs done they they will see what they can do. I had the repairs done and it cost me $1,104 to fix just the pipes that were leaking.
Alan P[redacted], the owner from what I understand, called me on August 24, 2016 and said he would like to come out to look at the repairs and see what it going on. I agreed and he said he would be out before Friday, August, 26, 2016. By August 26, I had not heard from Alan so I gave the office a call and left him a voicemail reminding him to get in touch with me. Finally, on August 29, 2016 Alan called and made an appointment for August 31, 2016 to come by. He came by August 31 and looked at the repairs. He made himself right at home when walking in by not taking his shoes off and clearing things off my kitchen counter so he had room for his laptop. I showed him the rotted floors from the leak and where the tile had fallen from the walls because of the leak. He spoke down to me and with a very unprofessional tone. I gave him a copy of the receipt from when I had the repairs done and he said he would look everything over and I would hear back before September 1, 2016.
Again, I had not heard anything from Alan. I called the office on September 5 and left him a voicemail to not forget about me, again. The next day, Alan called me back and explained there was nothing they could do for me. He knew insurance would not reimburse him for this so he could not help out financially because of that. I then asked why Eric, the inspector, told me to go ahead and get the pipes fixed. He said he didn't know about that and would talk with Eric about that.
Eric called me on September 8, 2016. He told me that he never said they would pay for the fixes but said that the told me to go ahead and get it fixed and they would see what they could do. I agreed that is what he said. I told him I would like to speak with Alan again. I was confused as to why Alan didn't contact me. Eric said he would let Alan know to give me a call. I have not heard a thing from anyone, like every other time.
Their reasoning for not reimbursing me for the damage was because they said the pipes were not leaking during the inspection and that during the inspection they rated the piping as in poor condition. To that I have to say, the pipes had to have been leaking long before and after the inspection. The plumbers documented that the leak had been doing on for a long period of time due to the calcium build up located at the leak. The subfloor also doesn't just rot over night.
In the inspection report there were places were Eric mentioned the flooring starting to curl up on the sides and how the tile on the bottom of the wall were falling off. Nothing was ever investigated as to why these happened. They both were because of the leak that was ongoing. This proves that the pipe was in fact leaking at the time of inspection.
As far as them telling me the pipes are in poor condition, there is a difference in a pipe that is in poor condition and a pipe that is currently leaking. A huge difference!
Not to mention our hot water heater that they said was in "Satisfactory" condition went out just last night. Didn't bother to call and let them know. It would be pointless.
I simply asked them to reimburse me the plumbers cost and they wouldn't. I didn't even ask for money to fix the flooring, the tile, and now not even the hot water heater.
This company has bad business ethics and are very unprofessional. Would never recommend.
Revdex.com:
This letter is to inform you that Mercedes-Benz - Houston North has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/14/2015 and assigned ID [redacted].
From: DT [redacted] Sent: Wednesday, February 17, 2016 11:38 AMSubject: Customer ID [redacted]Importance: High
To Whom it may concern,
I recently sent a certified letter to the dealer indicated below…and was able to meet with their representatives and resolve my complaint with the dealer. Please update your records to reflect resolved.
Business ID: 0090017011
Name: Mercedes-Benz - Houston North
Address: 17510 I-45 At FM 1960
City: Houston
State/County: TX
Zip/Postal Code: 77090
Business Phone Number: (281) 233-6000
Thank you,
David [redacted]
Good Afternoon,
Here is the information regarding Mr. [redacted] purchase of a 2011 BMW from our dealership. The dealership is owned by Autonation and we have full disclosure of all finance documents that every customer signs. Mr. [redacted] was provided a finance menu...
with options that are available for purchase. The finance menu show a base payment option along with two terms 60 and 66 months. Mr. [redacted] choose five products for his vehicle, at which time, a new finance menu was printed and Mr. [redacted] circled the payment for 66 months and signed the menu. The products were appearance protection, gap protection, paintless dent removal, tire & wheel protection and windshield protection. . We do have a copy of the finance menu signed by the customer, if needed. The customer did call after taking delivery and requested to cancel the products he purchased. We did cancel the gap protection, paintless dent removal and the tire and wheel protection. We where not able to cancel the appearance protection and windshield protection because these are products that where applied to vehicle at time of delivery. We provided documentation to the custome,r given him complete details of the product coverage and that it is non--cancelable and non-refundable. We apprectiate Mr. [redacted] business and once again we gave him a number of options in writing regarding this purchase and he signed all the necessary documentation. If you have any further questions or need and back up documentation we will be happy to provide it.
Went and test drove a car last july. Gave them my contact info so they could get in touch, as is normal when purchasing a used car and negotiating the price. Never heard back from them again and obviously never bought a car. The next month I received multiple calls a week, and often a day, from warranty companies about the car I rest drove, and the pace of these calls has continued for the last 6 months. They obviously [redacted] sold my contact info to every third party they could without my knowing. When I contacted them about this they said they would try to resolve it, but this had no effect on the calls. I know for a fact it was this dealership as this was the only place I test drove the kind of car I got calls about, and I was able to verify the vin number they were referencing as a car on the Benz dealerships lot.
From: [redacted] Sent: Tuesday, March [redacted] 2014 1:14 PMTo: drteamSubject: RE: ref:complaint ID: [redacted]
I did not realize the time
frame. I have provided the requested information to the complainant . The
request to replace the emissions system is not warranted. We sold him a well
represented vehicle as is. Please review the complaint for closure.
Thanks in advance
[redacted] General Manager Mercedes-Benz of Houston North [redacted] www.mbhoustonnorth.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The relevant facts are these:1.) Mr. [redacted] performed an inspection on our home on April 29, 2015, and stepped on a painting that was, indeed, covered by a blanket located on the living room near the fireplace. 2.) Also sitting near the painting, also on the floor, were several other items, some of which were also covered with blankets. All of these items were placed here, in a staging area as we prepared to move them on May 1, 2015.3.) The “old dog” referred to by Mr. [redacted] did not use a dog bed in the living room, but rather generally stayed in the opposite side of the house in a room adjacent to the laundry room. A dog door is located on that side of the house.4.) Mr. [redacted] contacted our realtor, [redacted], several hours after he negligently stepped on the painting, rather than immediately. An immediate notification would have been the responsible and easonable thing to do. 5.) Mr. [redacted] took photos of the significantly damaged painting. Mr. [redacted] has provided us a written statement which supports the fact that the living room was being used as a staging area for items/furnishings that were about to be moved out of the home.6.) I have never “threatened” Mr. [redacted], as he alleges in his statement to the Revdex.com. I simply stated that Mr. [redacted] is fully responsible for the damage to the painting.The key issue is whether or not Mr. [redacted] acted reasonably when he stepped on an item covered with a blanket when he performed inspection services for the buyer of our home, damaging the item, and then reporting on the damage several hours after the fact to the realtor listing the home for sale. My position is that Mr. [redacted] did not act reasonably. In fact, Mr. [redacted] acted with indifference as to the damage to the painting. His actions reveal that he was clearly at fault. He was negligent by stepping on an item, and then acted irresponsibly and unprofessionally in how he notified the realtor, and in the fact that he has not accepted full financial responsiblity for his actions. Regards,[redacted]