Mercedes Benz of Fairfield

[redacted] ***, After reviewing the informtationMercedes-Benz of Fairfield did transfer the clients plates from clients trade in onto their new vehixleWe were under the inpression that the registration on the trade in was just in the wifes nameCome to find out the registration was in both namesThe state of [redacted] *** would not let us register the vehilce with the transfer plateDue to the fact the new vehicle was only registered in the wifes nameWe corrected the situtation and mailed a check to the client in the amount of $ thank you [redacted] Generla Manager

Brought my vehicle in on four separate occasions for the same problem...still not resolvedWas left a message by a service advisor "John"To purchase a vehicle with a bigger engine They could not find anything wrong with my vehicle When in reality this problem stemmed from a case of my vehicle not operating to where it had to be towed to the dealership

FAO - [redacted] Case ID - [redacted] [redacted] Good afternoon, I have tried to call and have emailed also regarding the above case I have had over the last few days numerous conversations with [redacted] regarding his service at the storeWe have discussed all his points and I have agreed to send a letter of apology from our AVP to bring this to a conclusionI confirmed with [redacted] he was happy this would bring this to an end Any questions please do give me a call Many thanks Garth Garth B [redacted] General Manager - Mercedes Benz of Fairfield Penske Automotive Group [redacted]

Complaint: [redacted] I am rejecting this response because: According to the mechanic I went to who only works on foreign cars and has been in the business for over years, he stated that the bulb holder that should have been replaced is originalAlso, the fact that this dealership is not capable of properly fixing vehicles they also trashed my vehicle which they failed to mention in their responseThey will be receiving a lawsuit when my car goes up in flames due to the bulb holder malfunctioning because I know it will with how cheap my car is built Sincerely, [redacted]

Good Afternoon [redacted] , I am responding to the complaint made by Mr [redacted] in regards to his Sprinter vanHis van is currently here and has been repairedHe has been notified that it has been completedHe has also been notified that Mercedes-Benz is in the process of buying his vehicle back and getting him a new oneThey have been in negotiations the past weeksMercedes-Benz is trying to locate him the same vehicleMr [redacted] is aware that Mercedes-Benz is buying his vehicle back and his current vehicle is repaired Sincerley, Gene C [redacted] Service Director Mercedes-Benz of Fairfield ###-###-#### [redacted]

Dear Sir or Madam: The repair for the balance shaft gear was done on this vehicle in June of 2013, approximately 50,miles agoSince then the vehicle has been in for routine maintenance, and other unrelated concernsOn the most recent visit we identified some concerns with the vehicle and provided recommendationsWe performed the work which was authorizedSome items were not authorized We have offered a significant discount on the work that still needs to be done The vehicle is well past warranty with 176,miles therefore there will be a charge associated with those repairs Thank you [redacted] ***

Complaint: [redacted] I am rejecting this response because:According to the mechanic I went to who only works on foreign cars and has been in the business for over years, he stated that the bulb holder that should have been replaced is originalAlso, the fact that this dealership is not capable of properly fixing vehicles they also trashed my vehicle which they failed to mention in their responseThey will be receiving a lawsuit when my car goes up in flames due to the bulb holder malfunctioning because I know it will with how cheap my car is built Sincerely, [redacted]

Complaint ID#: [redacted] Company Name: [redacted] Company Contact Name: [redacted] Company Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] Revdex.com Staff Member (if you know): [redacted] Complaint Information: We have had numerous conversations with [redacted] *nd had offer to bring her car back in and review with her and her new mechanic what we actually did to her vehicleShe refused to come back to the dealershipWe then asked her to go back to her Mechanic and get a quote for the repairsShe stated it was only $to make the repair to her tail lamp and it's not worth you sending me the checkThe issue she cam for originally for the tail lamps were covered under a recall by [redacted] USAwe did perform the recall as per [redacted] guidelines at that time and all the paper work was documented and sent to [redacted] *nd she was given a copyMs [redacted] refused any offers we had made her and firmly stated she would not come back for us to re-inspect the vehicle

From: *** *** ***] Sent: Wednesday, July 06, 2:PM To: Revdex.com Subject: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint *** The Mercedes dealership
contacted me and it appears that they have finally resolved the issueThey took the vehicle back for a few more weeks and now it looks like the squeaking noise is finally goneThank you for your assistance

Good Afternoon ***, I am responding to the complaint made by Mr*** in regards to his Sprinter vanHis van is currently here and has been repairedHe has been notified that it has been completedHe has also been notified that Mercedes-Benz is in the process of
buying his vehicle back and getting him a new oneThey have been in negotiations the past weeksMercedes-Benz is trying to locate him the same vehicleMr*** is aware that Mercedes-Benz is buying his vehicle back and his current vehicle is repaired Sincerley, Gene C*** Service Director Mercedes-Benz of Fairfield ###-###-#### ***

Complaint ID#: *** Company Name: Mercedes-Benz Company Contact Name: *** *** Company Contact Phone: *** Company Contact Email: *** Consumer's Name: *** *** Revdex.com Staff Member (if you know): *** *** Complaint Information: In response to Brianna rejection- According to all of files the proper repairs were made in accordance with the Mercedes-Benz recallWe have attempted to get her back in so we can inspect the part in question with her and her new mechanicI understand her mechanic has years experience and my be well respectedOur technicians only work on Mercedes-Benz every day and go through extensive training on a monthly basisAgain, the offer to re-inspect is still on the table

The vehicle’s original warranty
was (years or 50,miles, whichever comes first)The warranty start
date was December 18, If the client has a valid extended warranty we can
gladly contact them to see if the component is covered. The manufacturer
has not issued a recall for the transfer case on this model year We checked
the vehicle master inquiry and verified no open recalls for this component
exist based on their specific Vehicle Identification Number at this timeWe
can gladly provide the part number ***.
Thank you,
*** ***

To whom it may concern,
This issue was a misunderstanding by the clientwe only held the vehicle until the 3rd party check clearedonce the check cleared we releasedthe vehicleThe customer is very happythe cusotmer stated he was going to retrack this
complaint
Thank you
*** ***
General Manager

Complaint ID#: ***
Company Name: Mercedes-Benz
Company Contact Name: *** ***
Company Contact Phone: ***
Company Contact Email: ***
Consumer's Name: *** ***
Revdex.com Staff Member (if you know): *** ***
Complaint Information: In response to Brianna rejection- According to all of files the proper repairs were made in accordance with the Mercedes-Benz recallWe have attempted to get her back in so we can inspect the part in question with her and her new mechanicI understand her mechanic has years experience and my be well respectedOur technicians only work on Mercedes-Benz every day and go through extensive training on a monthly basisAgain, the offer to re-inspect is still on the table

Dear ***:
We are in receipt of your Revdex.com complaint reference ID ***, which you
received from *** ***.
*** *** contacted
Mercedes-Benz USA after receiving information from an independent service
provider whom he indicated diagnosed his vehicle with a
faulty transfer
case. He asked us to confirm the findingsWe confirmed the noise
reported was coming from the transfer case and provided a quote.
The warranty on the vehicle
expired in December 2011. The client contacted Mercedes-Benz USA to
seek assistance. A goodwill offer was made to the client where our
dealership, and MBUSA would provide them with a combined discount of 30%.
The goodwill offer will be valid through the end of November 2014. This
vehicle has no open recall for this component at this time
Thank you,
*** ***
Mercedes-Benz of Fairfield

Dear Sir or Madam:
The repair for the balance shaft gear was done on this
vehicle in June of 2013,
approximately 50,miles agoSince then the vehicle has been in for routine
maintenance, and other unrelated concernsOn the most recent visit we
identified some concerns with the vehicle and provided recommendationsWe
performed the work which was authorizedSome items were not authorized.
We have offered a significant discount on the work that still needs to be done
The vehicle is well past warranty with 176,miles therefore there will be a
charge associated with those repairs
Thank you
*** ***

Dear [redacted]:
We are in receipt of your Revdex.com complaint reference ID [redacted], which...

you
received from [redacted]. 
[redacted] contacted
Mercedes-Benz USA after receiving information from an independent service
provider whom he indicated diagnosed his vehicle with a faulty transfer
case.  He asked us to confirm the findings. We confirmed the noise
reported was coming from the transfer case and provided a quote. 
The warranty on the vehicle
expired in December 2011.   The client contacted Mercedes-Benz USA to
seek assistance.  A goodwill offer was made to the client where our
dealership, and MBUSA would provide them with a combined discount of 30%. 
The goodwill offer will be valid through the end of November 2014.  This
vehicle has no open recall for this component at this time.
Thank you,
[redacted]
Mercedes-Benz of Fairfield

Good Afternoon [redacted],   I am responding to the complaint made by Mr. [redacted] in regards to his Sprinter van. His van is currently here and has been repaired. He has been notified that it has been completed. He has also been notified that Mercedes-Benz is in the process of buying his vehicle...

back and getting him a new one. They have been in negotiations the past 2 weeks. Mercedes-Benz is trying to locate him the same vehicle. Mr. [redacted] is aware that Mercedes-Benz is buying his vehicle back and his current vehicle is repaired.   Sincerley,   Gene C[redacted] Service Director Mercedes-Benz of Fairfield ###-###-#### [redacted]

Complaint: 1[redacted]
I am rejecting this response because:According to the mechanic I went to who only works on foreign cars and has been in the business for over 40 years, he stated that the bulb holder that should have been replaced is original. Also, the fact that this dealership is not capable of properly fixing vehicles they also trashed my vehicle which they failed to mention in their response. They will be receiving a lawsuit when my car goes up in flames due to the bulb holder malfunctioning because I know it will with how cheap my car is built. 
Sincerely,
[redacted]

[redacted],
After reviewing the informtation. Mercedes-Benz of Fairfield did transfer the clients plates from clients trade in onto their new vehixle. We were under the inpression that the registration on the trade in was just in the wifes name. Come to find out the...

registration was in both names. The state of [redacted] would not let us register the vehilce with the transfer plate. Due to the fact the new vehicle was only registered in the wifes name. We corrected the situtation and mailed a check to the client in the amount of $175.00
 
thank you
 
[redacted]
Generla Manager