Merchant Services USA

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] I have received the 33.00 [redacted] fee reimbursement. Waiting for remaining refund

RE: Complaint # [redacted] On 01/17/2014 I spoke with [redacted] and apologized about an annual fee error. I offered to refund the $158.00 in annual fees and also a full refund of October 2013 fees as the account was opened in the middle of the month and never used at all since it is a new... business. Furthermore we have added Mr. [redacted] partner [redacted] as a contact on the account when calling in. Mr. [redacted] was happy with the resolution and wished to continue doing business with us. We are grateful to both the BBB and Mr. [redacted] for allowing us to correct our misstep. Lastly a $33.00 check was mailed 01/17/2014 to refund a [redacted] bank fee that was caused by us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have received the 33.00 [redacted] fee reimbursement. Waiting for remaining refund

RE: Complaint #[redacted]On 01/17/2014 I spoke with [redacted] and apologized about an annual fee error. I offered to refund the $158.00 in annual fees and also a full refund of October 2013 fees as the account was opened in the middle of the month and never used at all since it is a new...

business. Furthermore we have added Mr. [redacted] partner [redacted] as a contact on the account when calling in. Mr. [redacted] was happy with the resolution and wished to continue doing business with us. We are grateful to both the Revdex.com and Mr. [redacted] for allowing us to correct our misstep. Lastly a $33.00 check was mailed 01/17/2014 to refund a [redacted] bank fee that was caused by us.

RE: Complaint #[redacted] Regardless of the fact that; above your signature it directs you to detailed information related to the termination rights and obligations set forth in the agreement, along with the web address to view same; an additional copy of the terms and conditions were...

mailed to you along with a welcome letter. All that aside, if you are unhappy we have failed you. A $495 refund of your early termination fee will be credited back to your account by [redacted] as per your request. Furthermore this letter shall confirm that your account is closed. If we may be of further assistance Please do not hesitate to contact us.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I could argue that amendments were made to an agreement that I was not aware of but instead I will say that I followed procedure for cancelling as I was instructed by a representative that claimed to share a common goal with me which was to have this account cancel without an early termination fee so much so that I waited 2 years to cancel without being charged this fee.  I can't understand what I could have done differently after so many attempts to understand what needs to happen, why and what changed from the contract that I signed initially, etc.  I will add that other complaints were in fact other businesses, some having the exact same issue as mine and they had been refunded cancellation fee or canceled without a fee. 

Regards,[redacted]

In regards the complaint#[redacted]

 

I cannot guarantee that our company or the banks and ISO’s we represent will not make a mistake.

 

I believe that no company that is honest can give such a guarantee. However when mistakes occur how a company responds is what matters. In this regard we have corrected both our errors, and Merchants Choice Payment Solutions errors in each and every case.

 

The contracts current term (3 year term) that you are now in expires 08/16/2016. If you cancel before that a $495 early termination fee applies that is charged by Merchants Choice Payment Solutions. If however you wish to cancel at this time we will see that the $495 early termination fee is waived. If however you decide to continue then the waiver will not apply and the full terms and conditions (you agreed to at the time you opened the account) of the contract will be enforced.

 

Please advise me of your decision.

 

Respectfully yours,

 

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I fully understood what their sales representative sold to me which was not what I was being charged.  I should not have to continuously check my account for "errors" to have them corrected.  I agree that I am in the process of getting quotes from other credit card service companies to compare to what I have with Merchant Choice and [redacted].  I am waiting to receive a quote from a bank.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

RE: Complaint #[redacted]On 01/17/2014 I spoke with [redacted] and apologized about an annual fee error. I offered to refund the $158.00 in annual fees and also a full refund of October 2013 fees as the account was opened in the middle of the month and never used at all since it is a new...

business. Furthermore we have added Mr. [redacted] partner [redacted] as a contact on the account when calling in. Mr. [redacted] was happy with the resolution and wished to continue doing business with us. We are grateful to both the Revdex.com and Mr. [redacted] for allowing us to correct our misstep. Lastly a $33.00 check was mailed 01/17/2014 to refund a [redacted] bank fee that was caused by us.

RE: complaint #[redacted] Regarding your most recent reply, this communication shall serve as notice to you that we have notified the bank card center to not proceed with collection efforts regarding the $495 early termination fee that was rejected on 12/04/2014 when the bank card center attempted to collect the $495 in question. The $495 Fee has been waived. As I understand your communication this should satisfy your desired resolution.

Do NOT do business with Merchant Services USA. I have had them for the past 18 months and they have never returned even ONE of my phone calls with questions regarding be over billed multiple times. Now I have been trying to cancel for the last 3 months and am still getting bills from them. Hands down the worst company I have ever dealt with

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I cannot consider this complaint closed because I have not seen a credit appear in my bank account as of this writing. Furthermore, the company has retained my bank information and just yesterday charged an additional $12.95 to my account for a MERCHANT SERVICE FEE. I will also wait for this fee to be reimbursed. The company claims they had sent me 6 pages of information including early termination terms -- I DID in fact receive 6 pages two and 1/2 years ago -- BUT ALL 6 pages were application information only. I NEVER received even one sentence describing terms of this contract nor ANY information detailing terms of an early termination. I do not consider this company trustworthy and I absolutely expect to see refunds appear in my account before this complaint is closed.

Regards,

08/15/2014 spoke with husband [redacted] is in the hospital please call back Monday to speak with her our reply will be delayed until then.

Due to your new 2000 character limitation in this response field we have attached our response as"Response to Complaint [redacted]

Last week I spoke with [redacted] who now better understands the various partners involved. Errors were made on her account which have been corrected. Other...

companies and banks that [redacted] was considering switching to have either not provided her with a complete list of fees, or have not yet been received. I have offered to review them together with her so she can compare apples with apples. On 09/02/2014 I spoke with [redacted] who asked that we continue to work on her ultimate satisfaction which is of course our goal. With that in mind the resolution of this complaint is still continuing as per [redacted] request.

[redacted] mentions that other companies have had the same issue and received a refund of the early termination fee.That is not the case. Each case for the most part is unique and fairness is our ultimate guide.Regardless, [redacted] business has been a client of ours for ten years and that requires an exception to be made because of the length of our business relationship.A $495 refund will be issued.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

In response to Merchant Choice 9/22/14 response, I would like Merchant Choice to guarantee that my account will not get hit with duplications of charges, errors, any new services that have not been agreed to, by me, in writing.  I should not have to constantly monitor my account to catch errors and waste more time having them corrected. 

(I also want to document that [redacted] agreed to let us out of the contract should I decide that is what I want to do.) 

Regards,

RE: Complaint # [redacted] A refund request of the $495 early termination fee was submitted to [redacted] on 04/24/2015, unfortunately there was a delay with our request. The refund of the $495 early termination fee was completed on 05/05/2015 and the refund for the $12.95 monthly service fee (billed on 04/24/2015) was also processed and was completed on 05/07/2015. This morning 05/08/2015 I spoke to Ms. [redacted] who confirmed she’d received the $495 refund and the $12.95 had appeared in her account today. At this time we consider the merchants requested resolution has been met and the merchant is satisfied.  If I may be of further assistance please do not hesitate to contact me.

As [redacted] is not satisfied we are confused. She asked us to keep her account open until she receives a quote from another bank that she likes better than us.

She agreed to share with us that quote to review with her to confirm it is indeed a better deal. As of this date we have not received a complete quote from her to review. We would appreciate [redacted] responding via Revdex.com with exactly what action we can take to fully satisfy her.