Merchant Services

I purchased a credit card and ebt machine in November I never received the cc machine I paid $dollars for and when I tried to get my money back they just gave me the run around and stopped answering my callsI never received my money back and they have stopped answering the phone all together
Product_Or_Service: dont have at this time
Order_Number: N/A
Account_Number: N/A

Theft from Business account after dropping them as processor
They have been taking $per month out of my business account for years after we quit using them as our credit card processorThey admitted they found the problem but refused to fix it and are still trying to take money out of my business account every month for services that we are no longer using or have used in years

This is an inaccurate posting. This was a customer. Two days into
the relationship, she indicated
that she wanted to exit. This was permitted. She was not billed any amount, including the
$she references in the posting. No amount
has been billed to her, as a courtesy, even though we did incur s
costs. In that she never incurred a
cost, and will not, we are not certain as to what the complaint actually is

Upon receiving we reviewed the account and found that Ms*** entered into the merchant processing agreement on July 6, with the intention of utilizing the account. The account was opened, ready to use and equipment was shipped to her for installation. Between July and
September 6, we attempted to reach Ms*** over times and left messages to install the equipment. As the account was open and she was in possession of the equipment, the monthly billing for an open and active account was startedDue to the lack of response from Ms***, we have issued call tags for the equipment to be returned to us, have issued refunds and closed the account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have sent several emails, provided my cell phone number and have not had a response except for emails that would not open. Again I sent an email to please call me ASAP at my cell phone number provided. I cannot resolve the e sign document if I cannot access it to fill it out and need the help of these folks. I will be happy to send back the equipment when my funds, obtained illegally are reimbursed to me. Thank you, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com: We did make appointments for the install, however, on one occasion I was unavailable and time they did not call when the appointment was set for. I made my cell phone available to them, as the business line is often busy. They did call and admit what they billed for was essentially illegal, and did offer to get it reimbursed. However, I am unable to negotiate the form they sent, have emailed them and called twice for guidance and have not received a call back. I will return the equipment when I am reimbursed for the funds they took from my account. Thank you, ***
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

As indicated in the previous response we recognized that the disruptions, regardless of the source, were an inconvenience to the business operations. The reference of an email omits the date which reflects an earlier set of communication from late December. We’ve since indicated that a decision was made that even though we remain firm that the internet-related issue is not due to us, we would not bill an early termination fee
We have not billed an early termination feeWe don’t intend to, and our earlier post stated that fact
The cancellation form was emailed to this customer on December 16th, and was not returned to us. We accepted this original posting as closure request and can confirm the account was closed as of April 29, 2015. As a sign of good faith, we have issued a refund of $for billing for the months of January, February, and March

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.
For your reference, details of the offer I reviewed appear below
[This is the correct company and the complaint is directed at both Merchant Services and *** ***Attached is mail I have received from Merchant Services after I have sent them a written notice that I will no longer need their services, beginning December 1, Also attached is mail from the debt collections company that they have hired to collect fees. This company has not only tried to collect fees for processing zero transactions, but have also hired a debt collections agency to try to collect these fees for themAlso attached is a letter I sent to them again stating why I no longer need their services and that they need to stop trying to scam money from me, especially since they have violated multiple California Codes.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, when presented proof of the “good standing closed account”. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Brand recognition is very important to usAs such, we have
our agents read from a prepared script which, in no way, implies we are the
current service provider utilized by the businessThrough the script, we offer
to perform a complimentary review of the business’ expenses to see if any of
the
programs or services offered might be of benefit to the businessWe
partner with the Small Business Growth Alliance to market and sell their
products
After receiving this posting, we immediately contacted the
posting party to offer our apologies for any inconvenience this call may have
caused
To satisfy the party, and to prevent any further
inconvenience or confusion, we placed the business on our Do Not Call listThe
party has verbally stated this remedy is sufficient and thanked us for swift
and prompt action

April 10, 2018, Ms. [redacted] contacted our Customer Support team requesting a copy of the agreement.  On that call, Ms. [redacted] indicated she will be closing her account, but has not yet submitted the required closure form.  Based on this posting, we have forwarded a copy of the form to her...

email on file. In the posting, Ms. [redacted] expressed a concern regarding being billed an early termination fee. This fee does not apply to her account, has not been applied and would not be applied when she returns the closure request.

Merchant shipped us their old POS system (not ours).  They thought by shipping that it would close their account.  There was no notes or indication as to who the equipment belonged to and when calling the phone number on the shipping label, they did not respond.  When we received...

the Revdex.com posting, I read the notes on the account and saw a message about 5 boxes being shipped to us via [redacted] and put it together that those boxes belonged to this client. I spoke with the client; instructed her she sent use equipment that is not ours and I am returning it COD to her. After speaking with her, we have closed her account in good standing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While I was able to stumble on a way to cancel my merchant account (I called my terminal leasing company and was transferred to them), my greater concern with this company is that the phone number on my statement doesn't support my account number.  I think they should address this significant gap in their service to avoid issues like this in the future.
Regards,
[redacted]

We have reviewed this customer’s posting a find that there are a number of items that do not match the facts, documents and audio recordings that we have on file.   To address the customer’s specific contract related claim that her contract for a cash register system was somehow forged is...

simply not true and defies logic.  Our records illustrate the following:   This customer entered into an agreement for a full cash register system, complete with display, printer and cash drawer, for use at their place of business in June 2016.   This customer actively and regularly used the system for approximately a year.   During this period in time, they paid all bills for credit card processing as well as the lease.   Twenty four separate payments were made while they actively used the system.   During this period of time, we also have several documented instances of the customer calling in to customer service and securing the assistance of our technical team to install and modify software applications on the cash register system that they were using.  During this full one year period, and during all of these calls, no claims or complaints were made about the contracts, payments, or systems they were using.   It was clear that they were actively using the device as well as the various software functions that we assisted them with installing.   Approximately one year into their agreement, one of the business partners called us and indicated that they were considering closing their retail location and moving to an online only sales environment, and as such they didn’t need the cash register system anymore.   (Research shows that the customer’s website and [redacted] page does indicate that she has since moved away from the original physical location of the business, and the new address does not appear to be a retail storefront).   We provided the customer with options – they could identify another business and transfer the hardware and lease over to that business (and we would assist them with the transfer process), they could buy out and close the existing contracts, or they could continue to pay the contracts until their initial term was complete.   Only at this point – one year into their relationship, when they had indicated that they were considering closing their retail location – did they surface these false allegations about not authorizing a contract.   This statement defies logic in that they received, and actively used, a cash register system for a year – which would not have occurred unless they entered a contract for that expensive device.   A review of the contracts reveals the following:   We executed an original agreement with one of the business partners in June 2016.   For credit-related reasons, the contract was declined.   We have maintained this document, and the signatures match the driver’s license.   The business partner decided to ask her other business partner to execute a new iteration of the contract.   We also maintained this copy and the signatures match.   This occurred in early August of 2016 – approximately six weeks later.   This undercuts any argument that ‘a contract was signed in a rush of confusion.’   Our policy, when activating contracts, is to gain permission from the customer to tape record the equipment installation process.   We created a recording during the installation of this customer.   The voice on the recording belongs to the same business partner that signed the contract.  In the recording, the signer confirms receipt of the equipment, including the serial numbers.    Additionally, the leasing company conducts its own recording.   Notes indicate that the leasing company created their own recording confirming the desire to commence the lease as well as the terms and pricing was conducted with the signer.   Audio recordings, including receipt of the equipment, confirming the pricing, term and other related matters undercuts any argument about not being aware of a contract or its price.   Offering verbal confirmation that you executed the contract undercuts any argument that you didn’t enter into a contract.   We serve tens of thousands of customers, maintain an A+ rating with the Revdex.com, as well as a 4.7 stars out of 5 star rating from existing clients as determined by a separate third party reviews company.   We are proud of our customer service activity.   This customer indicated to us that she wanted to close her retail location and get rid of her cash register system.   We completely acknowledge her right to do so, and we provided her with steps on how to handle her open, partially completed contracts for service.   Her contract, claims only surfaced after she apparently made the decision to leave her location, they are not supported by the voice recordings and contract copies that we retained, and they only appear to be a tactic for existing contracts midterm.   We find no wrongdoing here on our part nor any evidence that supports her claims.

Prior to receiving this posting, we had been working with the client regarding their closure request.   A resolution was reached which resulted in the closure of the account, and the closure was processed and a credit was issued on October 4th, within two weeks of initiating work with the...

customer.   We confirmed the actual cycle of the refund as having deposited to the customer account.   This issue was resolved October 4th.   Monthly account billing cycles automatically run on the first of each month for the prior month.  Since this business was still registered as an active account in our system, it was therefore included in a monthly ACH billing file that posted (the reference of the $48.12).   This was a function of a separate billing process running simultaneously during the resolution process referenced above.     We agree that, from a perspective of intent, we were working through a closure process, and the $48.12 that automatically cycled for billing in October is not something that we would consider due from the customer – it has since been refunded.   Since this account was closed, this account has been deactivated and is not subject to any further fees.   We recognize the confusion these two overlapping billing processes created.   This was not intentional, nor a reflection of business ethics – it was the function of scheduled automatic billing cycles – we agree with the customer in that the fee, in light of the process we were working on, was not due.   We extended our apologies for the impression it left.

We have been working with the client on their account. We have made a few attempts this week to update the programming in their terminal, but have been unsuccessful in reaching the client.  Please have her contact us, should you speak with her.

Upon receiving the posting, we reviewed the account and inbound call logs.  The statements in the posting are inaccurate statements.  We spoke with the customer on an in-bound phone call on March 23, 2018 and forwarded documents to his attention.  There is a phone record and outbound...

mail record of this interaction.  On April 20th, four days after this posting and prior to receiving it from Revdex.com, the poster called into our customer service team requesting a cancellation form and we show email documentation to his attention. As for the posters request to close his account, based on this posting, we have closed the posters account ending in [redacted].

Upon receiving the posting, we contacted the business.  We determined that she had called during
evening hours, and was connected to afterhours tech support.  There was confusion about what company she
was trying to reach.
For clarification, we have not been bought out and the agent...

she
spoke to was a tech support technician.
The
purpose of the original call was to set up an account to be able to process
transactions online.  We provided options
and she indicated she would need to think about it and get back to us.  This has resolved the concern.