Merchant Services

We believe this posting belongs to a different company.  It should be sent to [redacted].

Our contracts specifically outline the pricing, length of
contract, and terms of the agreements. 
Upon receiving this posting, we reviewed the contracts and found the
owner signed or initialed all pages of the contract, including the merchant
processing agreement, terms and conditions,...

lease agreement and confirmation
checklist – all indicating the contract length.
 
Our technical calls, where a customer receives and activates
a terminal system, are recorded for quality assurance purposes.  On the recorded call, we outlined the pricing
and terms, as well as noting that it is a non-cancellable agreement.  We’ve confirmed that Mr. [redacted] is the
person on the recorded call and that the pricing and length of the contract
were discussed on the call.
 
There is no question, after reviewing the contracts
and the recorded call, that the terms were clearly disclosed to Mr. [redacted].

Upon receiving the posting, we reviewed the account in question.  In March, 2011, Mr. [redacted], the Controller for the business at the time, signed an agreement for Merchant Processing that included him signing a personal guarantee on the account.  In February of 2015 the business failed to...

pay a bill.  The business and Mr. [redacted] were notified of the balance due.  At that time, Mr. [redacted] informed us that he is no longer employed at the business.  We are currently working with the business directly on the balance that is due.

As with all businesses, our brand is very important to us –
we would not represent ourselves to be a business that we are not.  That is not how we operate our business.  From the business card presented by our Account
Executive to the way we answer the phone when receiving calls into...

Customer
Service – it is clear we are not [redacted].
When first meeting with a prospective Client, the Account
Executive presents a business card.  The
business card states our Company name and logo – not [redacted]’s.
We have a document signed by Ms. [redacted] that, in writing,
states “I am transition my processing services from [redacted] to Merchant
Services and/or its third party service providers”, with her initials and
signature.
We also conducted a pricing comparison on the rates she was
paying to [redacted].  The document
has two columns – [redacted]’s pricing on the left, and our pricing on the
right.  Our logo and name is prominently
displayed at the top of the document.  Just
under our logo is the Merchant’s Business Name and immediately below that is
the name of the business’ current processor - [redacted].  The names are clearly different.
In the posting, Ms. [redacted] indicates that the credit cards
belonging to her customers were sold and they had charges charged to them.  We find this to be a wholly inaccurate and
dishonest statement.  We only see 26
total transactions processed on Ms. [redacted]’s account and all of the transactions
were swiped through the machine, confirming that the cards were in her business
when ran through the machine.  This
business customer fought the transaction, claiming it was fraudulently run
through their system.  This either means
that the employee took a card without checking identification, and it was fraudulent
– or her customer filed a false complaint with their credit card company.
We mail a monthly statement outlining the amount of
transactions processed in that month. 
When Ms. [redacted] received her first statement from us, she would have seen
our business name and phone number.  Her
previous statements have a logo of [redacted] – an obvious difference in
companies.
In summary, Ms. [redacted] executed all of the documents
indicating we are not [redacted] and received statements with a new logo
and contact information.
We will close Ms. [redacted]’s account and reduce her early
termination fee as a courtesy.

Upon receiving the posting we reviewed the account.  We see that, due to some activity on her account in January 2015, we were not able to close the account. We have confirmed the account is now closed.   In reviewing our call logs, at no point did the business contact our Customer Service...

team regarding their account being open or monthly fees being deducted from their checking account.   The account was opened in June, 2014 and requested to be closed in December, 2014.  Their processing agreement was for a period of 36 months.  As they requested their account to be closed prior to the end of their agreement, the early termination fee would apply, which the poster was made aware of in December 2014.   We will be issuing a refund back to the client for the difference of fees charged and the early termination fee. In speaking with the client, this satisfies her request.

Our contracts specifically outline the pricing, length of
contract, and terms of the agreements.  The
term length is preprinted on the contracts. 
The contracts are signed or initialed by Mr. [redacted], including the
merchant processing agreement, terms and conditions, lease agreement and
confirmation checklist – all indicating the contract length.
 
Our technical calls are recorded for quality assurance
purposes.  On the recorded call, we verbally
outlined the pricing and term length, as well as noting that it is a
non-cancellable agreement.  This is done
as a second validation step.  We’ve
confirmed that Mr. [redacted] is the person on the recorded call and that the
pricing and length of the contract were discussed on the call.
 
Mr. [redacted] may continue to utilize the leased
equipment through most providers.

Our business received a call from a someone claiming to be Merchant Services. The caller wanted access to our accounts due to a change in the business ID number. This is not our credit card provider.