MerchantCircle

Initial Business Response /* (1000, 10, 2016/02/18) */
Revdex.com Response
Complaint #[redacted]
Thank you for notifying us of Mrs. [redacted] Revdex.com complaint. We are disappointed that Mrs. [redacted] no longer wants Precision Tax Services displayed on MerchantCircle. MerchantCircle...

provides a path for removing a business listing here: http://www.merchantcircle.com/optout/removeStep1. However, given Mrs. [redacted] prior request, we have taken proactive steps to remove the listing located at www.merchantcircle.com/precision-tax-services-spring-hill-tn . We have also notified Mrs. [redacted] of the removal by sending an email to the following email address: [email protected]. We caution Mrs. [redacted] that while the above action removes the listing for Precision Tax Services from our site, it may take several weeks for search engines such as Google and others to reflect the removal in search results. In addition, we are looking into what may have caused Mrs. [redacted] previous requests from not being received and addressed. Lastly, we will attempt to locate and remove the account associated with the email ([email protected]) Mrs. Poniter provided in her complaint. If the account was set up with a different email, please have Mrs. [redacted] provide. While MerchantCircle will miss Mrs. [redacted] business, we thank her for her patronage.
Regards,
The MerchantCircle Team

Initial Business Response /* (1000, 9, 2015/03/26) */
Received response vial email:
Revdex.com Response
Case #XXXXXXXX
After reviewing the complaint filed by Ms. [redacted] on February 13, 2015, we were unable to determine the URL where the information identified in Ms. [redacted]' complaint was...

located on our site. Accordingly, on February 25, 2015, we sent an email to Ms. [redacted]' at the email address identified in the Revdex.com complaint ([redacted]@gmail.com) requesting identification of the link or URL where her name and number was being used on the MerchantCircle.com website. As of March 26, 2015, we have yet to receive a response from Ms. [redacted]. At this time, therefore, we are unable to provide assistance to Ms. [redacted] as we are not aware which information is being requested to be removed from the site. As to Ms. [redacted]' allegations that we illegally took her name and address from a search engine post, we challenge the assertion principally on the grounds that Ms. [redacted]' has not provided evidence to demonstrate her assertion.
Initial Consumer Rebuttal /* (3000, 11, 2015/03/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no URL and I never received any email - you all took my maiden name [redacted] and created an entire entry on your website - around Avon that I don't even sell anymore! There was never this imaginary url you keep talking about - take my info off your website! You all are like the yellow pages from the underworld except you take people's info without telling them te yellow pages at leasts ASKS. TAKE ME OFF YOUR SITE.
Final Consumer Response /* (3000, 14, 2015/04/24) */
The consumer indicated he/she DID NOT accept the response from the business.)
There is no URL and I never received any email - you all took my maiden name [redacted] and created an entire entry on your website - around Avon that I don't even sell anymore! There was never this imaginary url you keep talking about - take my info off your website! You all are like the yellow pages from the underworld except you take people's info without telling them te yellow pages at leasts ASKS. TAKE ME OFF YOUR SITE.

Initial Business Response /* (1000, 5, 2015/01/12) */
We sent an email to the consumer on 1/12/15 requesting confirmation of the URL in which the requested listing to be removed is located. In a response of same date, Mr. [redacted] confirmed the listing to be removed and requested information as to how...

the information was originally obtained. We deleted the listing and responded to Mr. [redacted]'s complaint notifying him steps we believe can be taken to prevent further dissemination of his information.

Initial Business Response /* (1000, 15, 2015/10/01) */
After reviewing our records, we identified that the personal information of [redacted] is associated with a business listing that has not been claimed in our system, i.e., a listing that a third party business has not stated is their...

information. As such, we've addressed Mrs. [redacted] request by removing the profile in its entirety. We've emailed Mrs. [redacted] to notify her of our course of action.
Initial Consumer Rebuttal /* (2000, 17, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have received no further inappropriate phone calls
Final Consumer Response /* (3000, 21, 2016/01/22) */
Hi,
I have evidence that this case is not fully resolved. I revived a phone call tonight from someone looking for Check n Go at our home phone number. They got the number on the web site Favecentral.com by searching Ames, Iowa and Check n Go. I tried this and my home phone number was listed for the business XXX-XXX-XXXX. Check n Go vacated this number and its Ames location over six years ago. When I tried to contact Favecentral on their website, my inquiry was rejected five times due to inaccurate characters.
Can you help me get my home phone number removed from this website?
Thank you,
[redacted]

Initial Business Response /* (1000, 9, 2015/03/26) */
Received response via email:
Revdex.com Response
Case #XXXXXXXX
We do not charge companies a fee in order to claim their business information. That said we investigated the consumer's complaint and discovered that the business using the phone...

number of the complaining party was unclaimed. We removed the listing to eliminate confusion and reached out to the consumer to inform him that the phone number was removed.

Initial Business Response /* (1000, 9, 2015/01/07) */
Mrs. [redacted] originally reached out to us on November 30, 2014. Our customer support staffer was out of office during her complaint and she was responded to by another member of our team who was not as versed with the product. Due to a...

misunderstanding as to where the information was posted, there were several correspondences between Mrs. [redacted] and our team before the request was directed to the appropriate person in our organization. Ultimately, Mrs. [redacted]'s information was removed and she confirmed removal in an email on December 30, 2014.
Initial Consumer Rebuttal /* (2000, 11, 2015/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2016/01/15) */
Complaint #[redacted]
Response
Thank you for notifying us of[redacted] complaint. MerchantCircle is a directory services site that provides user generated reviews for our customers to evaluate the experience of other patrons before deciding...

to do business with a particular business. When a specific review(s) is brought to our attention, we conduct a review before determining whether the review should be removed. Since we are attempting to balance the interests of consumers who need unbiased information with that of businesses that are preserving a particular reputation, we often consider the weight of each review and will remove if the review is in clear violation of our terms of use. We appreciate[redacted] frustration. However, at this time there has not been enough information provided by [redacted] to locate the review that forms the basis of his complaint. There is an [redacted] Moving listing located in Cottonwood, AZ. This listing, however, does not have any reviews associated with it. If [redacted] can provide us with a specific URL for the review, we would be more than happy to take a look and remove the review if we determine it is in violation of our Terms of Use. Otherwise, [redacted] is more than welcome to claim the listing for his business, in which he has the ability to remove the listing using the instructions here: [redacted] In addition, MerchantCircle provides instructions for removing a review here: [redacted] We will reach out directly to [redacted] to see if we can resolve this with him directly.

Thank you!  I am very satisfied with the response.  Please let the business that responded I appreciate the resolution and very happy for the timely response!

Initial Business Response /* (1000, 9, 2015/05/29) */
Contact Name and Title: [redacted], Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@reply-corp.com
We contacted Mrs. [redacted] directly to better understand her request. We provide listing pages at no cost to advertiser....

Mrs. [redacted] wanted her listing page for her business removed. We got in touch with her to understand the exact location on our site her business appeared and we took the appropriate action to have it removed from further display on our site.

Initial Business Response /* (1000, 5, 2015/08/26) */
Contact Name and Title: [redacted], Director
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@reply-corp.com
We are very sorry to hear about Dr. [redacted]' experience. We are investigating the history and root cause of Dr. [redacted]'...

concern. We have ensured that no future charges will be made on her account and have refunded one month's worth of charges.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I think they should refund all of the $4.99 charges. They were not authorized and they made it nearly impossible to resolve. They did not return emails. They do not return calls. The only way I was able to communicate was through Revdex.com.

Initial Business Response /* (1000, 9, 2015/01/07) */
Despite Ms. [redacted] reaching out to the Revdex.com we show no instance of Ms. [redacted] contacting us directly via our multiple means of contact. As a result, we have no record of Ms. [redacted]'s request being addressed. Due to the nature of our...

model, we syndicate business listings from multiple third party partners. Occasionally, likely do to a slighted acquaintance, an individual's personal information will make it into this network of syndicated partners. On the surface, it appears Ms. [redacted]'s information was populated by these means. We have reached out to Ms. [redacted] at the email provided in the Revdex.com complaint to request confirmation on which URL her personal information appears. Once confirmation has been received, we will promptly remove the listing to address Ms. [redacted]'s concern.

Initial Business Response /* (1000, 5, 2014/08/22) */
Hi,
We have set your email address to an "opted-out" status. be sure to let us know if you receive any further correspondence from us.
If so, please forward to [redacted]@merchantcircle.com so we can address as...

needed....
Sincerely,
Merchant Circle Support
Initial Consumer Rebuttal /* (3000, 7, 2014/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel like this is just a response from the company to satisfy this complaint but that they will continue with the same unlawful practices they've done in the past. This is the same boiler plate email I received from them when I complained to the company directly, but I continued to receive daily emails.
Everyone who sends out email newsletters is required to follow laws regarding these types of communications and I don't believe this company will change their policies until they are forced to.
Final Business Response /* (4000, 9, 2014/09/23) */
Hi,
We have had our engineers check to assure your email address has been removed from our system.
Please be sure to send us any email you feel may have come from us in the future.
Sincerely,
Merchant Circle Support
Final Consumer Response /* (2000, 11, 2014/09/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 9, 2016/01/15) */
Complaint #[redacted]Response
Thank you for notifying us of Mr.[redacted] complaint. In reviewing the complaint, we are unable to locate the listing referenced in Mr.[redacted] complaint. As a result, we have reason to believe that the listing in...

question has been removed. If Mr. [redacted] does not believe that is the case, we request that he provide us with a URL so that we may be able to remove his phone number.

Initial Business Response /* (1000, 9, 2016/01/28) */
We issued a refund and cancelled all charges involving the matter, an email was sent out to [redacted] to confirm this.
Initial Consumer Rebuttal /* (2000, 11, 2016/02/02) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)
They took a completely unreasonable amount of time to do ago though...and absolutely need to provide a reasonable way for people to reach them. I imagine most people simply give up out of frustration....something I suspect they count on. O in still not sure how they even had enough current account information from me to process the charge since I never authorized it in the first place...and never had a paid account with them.