Mercury Broadband

Connection issues and "support" was awdua
Started service with Mercury at the beginning of *** this year. First couple weeks were amazing. No connection issues, speeds advertised hit no problem. One morning in *** I wake up and my computer says "no internet" so I restart the router and modem and I'm back up. Later in the day the internet goes out again
... Restart modem/router to get back up and running. *** was filled with restarts and troubleshooting. Finally at the beginning of *** I call their "support" (which is an oxymoron) tells me that they're going to monitor my connection and call me back one week from when I called. I get a call the following week and they say "oh we have an app now download that and call back with the results" so I take the 20 second test and call back. The guy says the test didn't succeed and that I'd need to take it again. He asks me if I'm connected now which I was and he says "don't take the test until you experience issues" so I call back in about half an hour when my internet cuts out. The guy answers the phone with a huge dramatic sigh. I tell him what's happening and that I took his *** test. He says "okay try swapping Ethernet cords and if you still have problems call back." It became very apparent that all the agents wanted to do was get off the phone as quickly as possible. I received zero help, the test results didn't do squat so I went out and bought a new router because all 3 phone calls ended in them telling me everything looks fine. New router installed today and it's the exact same. Trash for connection, incredibly slow and I've had to restart the router 3 times in a 4 hour span. I will be calling back after the weekend to get a rep to my house and am not settling for another 2 minute support call with minimal help. It is incredibly frustrating because there are only 2 providers in my area and it feels like a rock and a hard place. I switched from the other due to slow connection to Mercury who now has me pinned. They have little to no competition so they do whatever they want because the alternative is no internet for most people.

Mercury Wireless is not providing reliable service to my company, including VOIP phone service.
My business has been using Mercury Wireless' service since ***, and have had weekly, sometimes daily reliability issues from the very beginning. It's not uncommon for the service to be interrupted on a daily basis. Each time service goes down, so does phone service, leaving us unable to retreive customer orders, run credit cards, or communicate with customers. I call Mercury frequently with technical support requests. The company has admitted to poor service due to faulty equipment, and that there are plans to replace the faulty equipment. However, I've been receiving these excuses for over a year, and have seen no improvement in service.

ADDITIONAL DETAILS:
Case is being handled by another organization: *** Utilities Regulatory Commission

Internet service to rural area is sub-standard.
Not receiving services paid for.
Internet service for rural area is terrible. I have complained to these folks that I'm not receiving the service I'm paying for many times over many years but all they want to do is up-sale me a more expensive (and supposedly more reliable) service plan. Why would I pay more for a product that does not work now?!! Why don't they just provide the better network to all customers now?!! They tell me I have too many devices plunged into our network. They tell me to unplug the radio and reboot and the download speed will improve but it doesn't. I have taken hundreds of speedtests to prove their download speeds are no where near what I'm paying for. Their service is horrible. DO NOT purchase their plans or you will loose!