Mercy Gilbert Medical Center

see attached Word Doc

On August 3rd, 2021 at approximately 11 PM, my friend and I arrived at the Dignity Mercy Gilbert ER because we could not find an Urgent Care that was open. My friend, Claudia was in a great deal of pain...Please see the attached Document for the complete complaint. This platform keeps insisting: "Invalid characters, use English only" and does not recognize the actual spelling of the China Virus.

What document was provided and signed for that it was received during the "Registration" process? The official registration process happens while the women is going into labor or all of the paperwork bombardment post delivery? The hospital expects a women in labor to read the fine print, or the nervous anxious husband/family? Even if there is some lawyer up fine print that we missed, people visiting hospitals for the most part don't have attorneys or assistants to assist them with the legal fine prints of documents Its a racket and we were flat out lied to by the personnel at the hospital We were told to our face by multiple representatives of Dignity Health that UHC covered ALL of the services We assumed this "required hearing test" was a service provided by hospital staff, not some 3rd party "doctors office." Even still they told us they accepted UHC, and they are providing services inside a Dignity Health HospitalIt shouldn't be that hard for a health care professional reviewing our insurance and the care providers services to see who does and does accept the insurance of the patient and go over this information WITH the patient When someone goes to a hospital they don't want to have to ask a million questions about billing and insurance coverage everytime a supposed "healthcare professional" walks through the door This should be handled by hospital personnel, and in our history of visiting hospitals, we've never had an issue until "DIGNITY HEALTH" We even had our other two children at the same hospital facility while it was under different management (no billing issues)

To whom it may concern, We do apologize for the delay in responding to you regarding complaint ID#: [redacted] but unfortunately your 1st notification was not receivedWe thoroughly reviewed Mr [redacted] 's concerns and based on the outcome of our review the services were covered by his insurance company United HealthcareHe is receiving a bill from Mercy Gilbert Medical Center for the coinsurance which is determined by his insurance company and based upon his benefitsAs for the Physician billing that he received, it is not handled by our office and the Physician is not employed by Dignity HealthThe legal relationship between the Hospital and Doctor was provided to the patients mother at the time of the registration processWe suggest Mr [redacted] redirect his concerns to the Physician's billing for additional assistance in trying to get this issue resolved as well as appeal his claim with his insurance companyWe will contact Mr [redacted] directly to provide him with our suggestions as well Thank you for allowing us the opportunity to address his concerns! Mercy Gilbert Medical Center

We are in receipt of the second dispute response regarding physician billing Please understand, our patient financial services office does not have access to the physician billing account status We cannot access the status of the physician billing and provide updates to the account resolution Providers bill separately for their services and negotiate their own contracts with insurance carriers We regret the issues you have expressed in your letter; however your communication will need to be directed to the physician billing office at [redacted] That is a different number than the number the patient stated he was calling for a resolution I am hopeful that number will provide better communication results Sincerely,Michele S [redacted] Principal, Patient Financial ServicesDignity Health

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I have tried to file this with Gilbert Mercy's vendor that they use for emergency services.? I filed it in Oklahoma with the vendor BB Complaint Case# [redacted] (Ref# [redacted] .? However, they refuse to reply to the Revdex.com complaint.? When I call the vendor for the last months they will not listen to the fact that my insurance company? [redacted] Bl has already paid this claim in full.? ? The vendor's local web site says to email Gilbert Mercy email addresses to resolve billing problems.? ? No one shows any concern to resolve this issue at either Gilbert Mercy or the vendor that Gilbert Mercy selected.? Why can this vendor cooperate with one of the largest health insurance companies - Blue Cross Blue Shield - when the insurer confirms it has been paid in full?? Regards, D [redacted]

Dear MsOberdank: We are in receipt of the complaint id# [redacted] Thank you for allowing us to respond to the guarantors concerns The guarantor is requesting a settlement on his account balancesThe account balances are created from the patient's deductible and co-payment after insurance has processed the claimsIf the deductible was met prior to these dates of service, please contact your insurance carrier to have the matter further reviewed These balances are not subject to additional discounts unless the guarantor is able to provide proof of hardshipThis information was given to the guarantor on October 18, 2013, January and 22nd We encourage you to complete a payment assistance application to determine if you qualify for an additional discount We are aware of the settlement accepted in We have updated our policies and now require proof of hardship prior to applying an additional discountPlease contact our Customer Service Department at ###-###-#### to request the application Thank you for choosing Mercy Gilbert Medical CenterWe wish to remain your medical provider of choiceIf you have any further questions regarding your hospital accounts, please contact us at ###-###-#### Sincerely, [redacted] Patient Financial Services Dignity Health

To whom it may concern, We do apologize for the delay in responding to you regarding complaint ID#: [redacted] but unfortunately your 1st notification was not received. We thoroughly reviewed Mr. [redacted] 's concerns and based on the outcome of our review the services were... covered by his insurance company United Healthcare. He is receiving a bill from Mercy Gilbert Medical Center for the coinsurance which is determined by his insurance company and based upon his benefits. As for the Physician billing that he received, it is not handled by our office and the Physician is not employed by Dignity Health. The legal relationship between the Hospital and Doctor was provided to the patients mother at the time of the registration process. We suggest Mr. [redacted] redirect his concerns to the Physician's billing for additional assistance in trying to get this issue resolved as well as appeal his claim with his insurance company. We will contact Mr. [redacted] directly to provide him with our suggestions as well. Thank you for allowing us the opportunity to address his concerns! Mercy Gilbert Medical Center

Complaint ID#: [redacted] To The RevDex.com,The patient has contacted us several times in regards to her overpayment. Unfortunately we were unable to assist her until her check was cashed and the payment was applied to her account. Now that the patients account reflects her... overpayment she will be reimbursed. Mrs. Springer will be contacted directly regarding her refund.Thank you for your assistance!Respectfully, [redacted] **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In response to my Revdex.com complaint #***, *** ** from Mercy Gilbert responded saying she would mail me a itemized statement, that my account is on hold, that the billing is under investigation, and that she would reach out to me to with a resolutionWhile I did receive an itemized (3-line) statement from her, I received another unchanged consolidated bill today (April 1, 2015)This bill informs me that my account has been sent to the delinquency department which indicates that my account was not put on holdRhianna has not reached out to me eitherSince 2-weeks have gone by without an update, the previous Revdex.com complaint has been closedHowever, my concerns remain unaddressedPlease note that I recently faxed the itemized statement back to Mercy Gilbert with the disputed line-item circledMore details: My year-old daughter was taken to Gilbert Mercy sporting a tiny wound (less than 2mm)The wound was not a laceration (as later described while billing via my insurance company)No "repair" activity was performed (as described while billing via my insurance company)A small sterile band-aid-strip was applied like a stickerThat was the entire extent of the treatmentThe session with the medical worker lasted less than a minuteA picture of my daughter taken a few days later shows no signs of scab or woundTotal charges in the amount of almost $(split between Premier EM $and Gilbert Mercy hospital $2217) are being sought for what amounts to the swift application of a band-aidThe description sent to my insurance company for "laceration repair" is incorrect. I should be charged for the application of a sterile-strip band-aid, not laceration repair (which never took place)
Regards,
*** ***

What document was provided and signed for that it was received during the "Registration" process? The official registration process happens while the women is going into labor or all of the paperwork bombardment post delivery? The hospital expects a women in labor to read the fine print, or the nervous anxious husband/family? Even if there is some lawyer up fine print that we missed, people visiting hospitals for the most part don't have attorneys or assistants to assist them with the legal fine prints of documents. Its a racket and we were flat out lied to by the personnel at the hospital. We were told to our face by multiple representatives of Dignity Health that UHC covered ALL of the services. We assumed this "required hearing test" was a service provided by hospital staff, not some 3rd party "doctors office." Even still they told us they accepted UHC, and they are providing services inside a Dignity Health Hospital.It shouldn't be that hard for a health care professional reviewing our insurance and the care providers services to see who does and does accept the insurance of the patient and go over this information WITH the patient. When someone goes to a hospital they don't want to have to ask a million questions about billing and insurance coverage everytime a supposed "healthcare professional" walks through the door. This should be handled by hospital personnel, and in our history of visiting hospitals, we've never had an issue until "DIGNITY HEALTH" We even had our other two children at the same hospital facility while it was under different management (no billing issues).

To whom it may concern,
This patients portion of the services rendered by Mercy Gilbert Medical Center were covered by their insurance, but the patient is responsible for a coinsurance of $after their insurance processed our claimAs stated before we do not handle the billing for the Physician's portion of the services provided and they are not employees of the facility; therefore we have no control over who they are contracted with nor would we know that informationIn an attempt to assist MrWallace with his concerns we did provide suggestions on how to resolve this matter directly with the Physician and their billing office
Unfortunately Mr*** needs to redirect his coomplaint to the Physician
Thank you!
Rhianna W

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have tried to file this
with Gilbert Mercy's vendor that they use for emergency services. I filed it in Oklahoma with the vendor BB Complaint Case# *** (Ref*. However, they refuse to reply to the Revdex.com complaint. When I call the vendor for the last months they will not listen to the fact that my insurance company *** *** ***Bl has already paid this claim in full. The vendor's local web site says to email Gilbert Mercy email addresses to resolve billing problems. No one shows any concern to resolve this issue at either Gilbert Mercy or the vendor that Gilbert Mercy selected. Why can this vendor cooperate with one of the largest health insurance companies - Blue Cross Blue Shield - when the insurer confirms it has been paid in full?
Regards,
D*** ***

To whom it may concern,
This patients portion of the services rendered by Mercy Gilbert Medical Center were covered by their insurance, but the patient is responsible for a coinsurance of $after their insurance processed our claimAs stated before we do not handle the billing for the Physician's portion of the services provided and they are not employees of the facility; therefore we have no control over who they are contracted with nor would we know that informationIn an attempt to assist MrWallace with his concerns we did provide suggestions on how to resolve this matter directly with the Physician and their billing office
Unfortunately Mr*** needs to redirect his coomplaint to the Physician
Thank you!
Rhianna W

I obtained an itemized bill for my hospital stay on 11/30/to 12/2/and was charged $for morphine and IV push I did not receiveI filed a written dispute to Mercy Gilbert as they asked, They said they would do an audit and it would take daysThe hospital contacted me back on 2/4/about the dispute and said they did the audit, and will not remove these chargesWhen I was in the Emergency room on Nov 30th 2014, They brought some medication to put in my IV, I asked what is was, they told me morphine and an anti-nausea medication for the morphine I told them I did NOT want it I told them Ibuprofen would be strong enough I refused morphine and the accompanying anti-nausea medication called ***The attending ER Doctor said it was my right to refuse such medicationI was never given such medication during my stay My Husband was with me the whole time and he can be witness to thisThe hospital needs to find out what happened to this morphine when I refused it, and why the nurse did not fix it on the record They scan your wrist tag for anything they charge to you My assumption is that the medical staff did not return the morphine to the pharmacy, so, where did it go? I was charged $for this mess upMorphine $162, *** (anti nausea medication) $54, IV Push $ This needs to come off my bill and they refuse

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have tried to file this
with Gilbert Mercy's vendor that they use for emergency services. I filed it in Oklahoma with the vendor BB Complaint Case# *** (Ref*. However, they refuse to reply to the Revdex.com complaint. When I call the vendor for the last months they will not listen to the fact that my insurance company *** *** ***Bl has already paid this claim in full. The vendor's local web site says to email Gilbert Mercy email addresses to resolve billing problems. No one shows any concern to resolve this issue at either Gilbert Mercy or the vendor that Gilbert Mercy selected. Why can this vendor cooperate with one of the largest health insurance companies - Blue Cross Blue Shield - when the insurer confirms it has been paid in full?
Regards,
D*** ***

What document was provided and signed for that it was received during the "Registration" process? The official registration process happens while the women is going into labor or all of the paperwork bombardment post delivery? The hospital expects a women in labor to read the fine print, or the nervous anxious husband/family? Even if there is some lawyer up fine print that we missed, people visiting hospitals for the most part don't have attorneys or assistants to assist them with the legal fine prints of documents. Its a racket and we were flat out lied to by the personnel at the hospital. We were told to our face by multiple representatives of Dignity Health that UHC covered ALL of the services. We assumed this "required hearing test" was a service provided by hospital staff, not some 3rd party "doctors office." Even still they told us they accepted UHC, and they are providing services inside a Dignity Health Hospital.It shouldn't be that hard for a health care professional reviewing our insurance and the care providers services to see who does and does accept the insurance of the patient and go over this information WITH the patient. When someone goes to a hospital they don't want to have to ask a million questions about billing and insurance coverage everytime a supposed "healthcare professional" walks through the door. This should be handled by hospital personnel, and in our history of visiting hospitals, we've never had an issue until "DIGNITY HEALTH" We even had our other two children at the same hospital facility while it was under different management (no billing issues)

We are in receipt of the second dispute response regarding physician billing. Please understand, our patient financial services office does not have access to the physician billing account status. We cannot access the status of the physician billing and provide updates to the account resolution. Providers bill separately for their services and negotiate their own contracts with insurance carriers.
We regret the issues you have expressed in your letter; however your communication will need to be directed to the physician billing office at ***. That is a different number than the number the patient stated he was calling for a resolution. I am hopeful that number will provide better communication results.
Sincerely,Michele S*Principal, Patient Financial ServicesDignity Health

I arrived at the hospital after having my 9th miscarriage My midwife had helped me have the baby at the New Life Midwifery Unfortunately, after hours of trying, we were unable to deliver the placenta, so we were compelled to go to the hospital Upon my arrival I was placed in a wheel chair and was wheeled back to a roomIn my weakened state, I became sick and threw up uncontrollably and then defecated myself I implored the nurse for help, but instead she visibly showed her discomfort and disappeared - never to return I was consequently abandoned in the wheel chair - exhausted, humiliated and in danger of losing consciousness and causing further injury to myself - wishing I could lay in the bed she left me by
I am appalled at the callous, uncaring, and unprofessional treatment I received - to have been left abandoned in that awful position
Avoid this medical center at all costs

To whom it may concern,
We do apologize for the delay in responding to you regarding complaint ID#: *** but unfortunately your 1st notification was not receivedWe thoroughly reviewed Mr***'s concerns and based on the outcome of our review the services were covered by his
insurance company United HealthcareHe is receiving a bill from Mercy Gilbert Medical Center for the coinsurance which is determined by his insurance company and based upon his benefitsAs for the Physician billing that he received, it is not handled by our office and the Physician is not employed by Dignity HealthThe legal relationship between the Hospital and Doctor was provided to the patients mother at the time of the registration processWe suggest Mr*** redirect his concerns to the Physician's billing for additional assistance in trying to get this issue resolved as well as appeal his claim with his insurance companyWe will contact Mr*** directly to provide him with our suggestions as well
Thank you for allowing us the opportunity to address his concerns!
Mercy Gilbert Medical Center