Mercy Gilbert Medical Center

To whom it may concern,The billing on this account has been placed on hold as of 1/30/2015, since the billing has been on hold our records do not reflect that statements have been mailed to the guarantor for the Hospitals portion of the services. An itemized statement...

has been mailed to the guarantor today, which reflects a breakdown of the charges.The medical records are currently being reviewed to determine if the charges listed on the account are accurate. Once a determination has been reached, I will contact the mother directly and thoroughly address her concerns. I apologize on behalf of Dignity Health for any aspects of our dispute process that [redacted] feels is unsatisfactory. We appreciate her for bringing these concerns to our attention as it helps the hospital in our goal to achive consistent excellence in patient satisfaction. Thank you and I will respond to the guarantor directly![redacted]

I obtained an itemized bill for my hospital stay on 11/30/2014 to 12/2/2014. and was charged $820 for morphine and IV push I did not receive. I filed a written dispute to Mercy Gilbert as they asked, They said they would do an audit and it would take 30 days.
The hospital contacted me back on 2/4/2015 about the dispute and said they did the audit, and will not remove these charges.
When I was in the Emergency room on Nov 30th 2014, They brought some medication to put in my IV, I asked what is was, they told me morphine and an anti-nausea medication for the morphine. I told them I did NOT want it. I told them Ibuprofen would be strong enough. I refused morphine and the accompanying anti-nausea medication called [redacted]. The attending ER Doctor said it was my right to refuse such medication. I was never given such medication during my stay. My Husband was with me the whole time and he can be witness to this.
The hospital needs to find out what happened to this morphine when I refused it, and why the nurse did not fix it on the record. They scan your wrist tag for anything they charge to you. My assumption is that the medical staff did not return the morphine to the pharmacy, so, where did it go? I was charged $820 for this mess up. Morphine $162, [redacted] (anti nausea medication) $54, IV Push $604. This needs to come off my bill and they refuse.