Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
In regards to this complaint we do not show any previous services or parts that were ordered for this sectional If this was a claim approved through [redacted] for parts to be provided the manufacturer would have notified us on wether the parts in question were available Unfortunately we cannot provide a part if the manufacturer no longer carries the specific part in question We did go above our warranty and provided the consumer with $in gift certificates after the initial warranty already expired through Jerome's We are unable to comply with any additional repairs Please feel free to contact us directly at [redacted] should you have any additional questions or concerns Sincerely, [redacted] Customer Care Manager
In regards to this complaint, the consumer already received the delivery on March 26, Free delivery was provided to the consumer and they were not charged any dollar amount for this service All of our consumers were notified of delays due to the Port delays, which were announced on the news All businesses with containers were delayed by 3-weeks while we awaited the ports to open We apologize for the inconvenience which occurred, however, this incident was beyond our control Should the consumer need additional assistance, they may contact us directly at [redacted] Sincerely, [redacted] Customer Care Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company's response is an outright lie and a pathetic attempt to spin this off as me not being able to afford a particular set, and being upset over thatThe fact of the matter is that the price was given by the salesman, and I was then allowed to talk with my wife in private for minutes before making a decision to say YES we would like to buy it based on the INFORMATION givenDuring the checkout process, they pulled the bait and switch on us with the price The company, rather than honoring the price that was given, has resorted to a disgusting and pathetic attempt to make me, the customer look bad and be at fault for their liesI will be going over this woman's head right up the chain to Jerome himself if I have to to expose this horrible mistreatment of a long standing Jerome's customer This is called a BAIT AND SWITCH TACTIC Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Prior to latest response from Jerome's, please see their response in quote: "As a one-time courtesy we will allow the customer to reselect on the mattress with a 10% restocking feeThe restocking fee would have to be paid using an alternative method of payment We will waive the new delivery fee, which would normally be charged."Now their latest message is in reverse but as a final result, they will still pass certain fee which is now the deliver fee.Again, here are the inconvenience Jerome's has caused me and my family:1) More than month-long safe-keeping of the mattress that I did not order in my small apartment as the incorrect mattress was delivered on 11/30/14; it is now 1/5/Again, as respect to their product, I am keeping the mattress in its original conditionStoring the mattress that I don't use is so much inconvenience for me especially that I have kids in my house.2) Multiple contacts with Jerome's and keep going in circles in their responses with Revdex.com, and them not taking responsibility for their mistakeJerome's said King means California king, which is incorrect after I did sufficient research with multiple reliable and reputable websites and also calling multiple mattress stores in San Diego Their definition of king size mattress is a surprising definition of what king and California king matresses are coming from Jerome's which is popular mattress store in San DiegoIf Jerome's is that confident with their definition of what King size mattress is, then they should make it public, which is contrary with the universal definition of King mattress.The month-long inconvenience Jerome's brought me is so great and could cost far more than the 10% restocking fee and the delivery feeIt is so hard to believe Jerome's call it a "courtesy" to charge me the delivery feeI am trying to negotiate and just do a fair exchange, but if that is not possible, then I just want a full refund for the mattressI am not paying anymore fees to Jerome's.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowPlease find the attached copy of Jeromes warranty which does not state "ONLY DETACHABLE CUSHIONS!" This warranty is deceptive and misleading, people should be aware of the bad practice of fraud that Jeromes is committing Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear [redacted] *** As a follow up to today's conversation, this is to bring up to your notice that our issue with Jerome's Furniture is still not resolvedOn April 15,the cushion and pillow materials delivered to my house to fix and refill the furniture was the sameAt that time the delivery man contacted [redacted] at [redacted] *** from Jerome's Furniture who spoke to me on the phone She told me that they are going to resolve the issue through the manufacturer or give us creditSo far no action was taken despite the multiple attempts I took to reach [redacted] which was unsuccessfulI appreciate your effort in helping us resolving this issue with Jerome's Furniture once againIf you have any questions you can reach me anytime at [redacted] Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My point is being missed entirely and no responsibilty is being taken by JeromesThe reason I bought the furniture was be because I was told by your salesperson the warranty covered all! Warranty is not valid because furniture was a clearance itemSo, return of 75$ does nothingI would not have bought the furniture if warranty was not going to be validI would have bought something else so that I could have peace of mindI was lied to just to make a saleNow Im stuck with furniture with no warranty! One more time...the warranty is why I bought furniture Regards, [redacted] ***
In regards to this claim, the consumer did contact us on September 15, 2015. Parts are currently on order through the vendor and we are trying to receive them as quickly as possible. Since the parts are being shipping via container from overseas, this can take a longer period of time for the parts to arrive in our warehouse. Once we have received the parts we will contact the customer to schedule an appointment to have the parts installed. Should the customer have any additional questions, they can simply contact us at [redacted] Sincerely, Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I e-mailed the customer directly to request pictures of the peeling
The loveseat in regards to this claim was delivered on August 27, 2011. The one year warranty to report any manufacturing defects expired on August 28,
I did ask the consumer to provide pictures of the peeling to see
if there is anything we can offer as a good faith gesture
Please let me know if you need any additional information in regards to this claim
Sincerely,
*** ***
Customer Care Manager
Both the mattress and the adjustable base warranty were e-mailed directly to the consumer at the e-mail address which was provided on the claim
Please let me know if you need any further information
Sincerely,
*** ***
Customer Care Manager
I did receive a phone call from the same lady from Jerome's furniture that has called me multiple times to schedule and cancel my appointments on 27January. She told me that the repair staff would be able to come to my home after 4pm on January and that I would receive a phone call, or email confirming a time window on the evening of January. Just like every other time that I tried to schedule a service appointment, NO ONE contacted me with a time frame window to show up to my house the evening prior to my appointment. This is absolutely ridiculous that I purchased a defective sofa that Jerome's confirmed is defective and they cannot fix it properly.This has been going on for almost months and I still continue to sit on a sofa that feels like a park bench Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,*** ***
In regards to this complaint the customer has been contacted directly
A service technician is scheduled for tomorrow, 12/17/to inspect the chairs in question
An outcome will be reached directly with the consumer
Please let me know if you need any additional information
Sincerely,
***
***
Customer Care Manager
As a good faith gesture to the consumer we will waive the 10% restocking fee, however, she will still be responsible for paying for a new delivery charge
The offer is valid until January 13, 2015. The order has been notated with the information in regards to the above offer
She would simply have to go into the original store location where she made her purchase to select the other sized mattress
Please let me know if you need any additional information
Sincerely,
*** ***
Customer Care Manager
Yes I would like to have the leg and hole repaired thank you please give an exact date and time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me, assuming I am issued a refund by either company. I will wait for the business to perform this action and, if it does, will consider this complaint resolved if I am issued a refund Many thanks for your assistance with this matter.
Regards,
*** ***
I have received the additional information from the Revdex.com
I do understand your frustration, however, we are unable to comply with your request for replacement or exchange of the sofa and loveseat.
The issues which you are now reporting would have needed to be reported within the year warranty, which expired on March 1,
Since you are now reporting the peeling with the sofa and loveseat, I can provide you $1,in gift certificates as a good faith gesture. This is half of the original retail price which you paid for the sofa and loveseat in
The gift certificates are valid for one year from the issuance date and can be redeemed at any one of our showroom locations
The gift certificates will be mailed to the address on your claim.
Please let me know if you need any additional information
Sincerely,
*** ***Customer Care Manage
In regards to this complaint, I left a message for the consumer to contact us to schedule the technician appointment.
All the parts are current available and ready to be installed
The consumer can contact our Customer Care Department at *** *** Our Service Department is open
daily from 10am-6pm
Sincerely,
*** ***
Customer Care Manager
In regards to this complaint, the property damage claim is through our 3rd party delivery company, *** ***
Correspondence has been sent to them to contact the consumer within the next hours
We apologize for the delay in the resolution of the property damage
Sincerely,
***
***
Customer Care Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
In regards to this complaint we do not show any previous services or parts that were ordered for this sectional If this was a claim approved through [redacted] for parts to be provided the manufacturer would have notified us on wether the parts in question were available Unfortunately we cannot provide a part if the manufacturer no longer carries the specific part in question We did go above our warranty and provided the consumer with $in gift certificates after the initial warranty already expired through Jerome's We are unable to comply with any additional repairs Please feel free to contact us directly at [redacted] should you have any additional questions or concerns Sincerely, [redacted] Customer Care Manager
In regards to this complaint, the consumer already received the delivery on March 26, Free delivery was provided to the consumer and they were not charged any dollar amount for this service All of our consumers were notified of delays due to the Port delays, which were announced on the news All businesses with containers were delayed by 3-weeks while we awaited the ports to open We apologize for the inconvenience which occurred, however, this incident was beyond our control Should the consumer need additional assistance, they may contact us directly at [redacted] Sincerely, [redacted] Customer Care Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company's response is an outright lie and a pathetic attempt to spin this off as me not being able to afford a particular set, and being upset over thatThe fact of the matter is that the price was given by the salesman, and I was then allowed to talk with my wife in private for minutes before making a decision to say YES we would like to buy it based on the INFORMATION givenDuring the checkout process, they pulled the bait and switch on us with the price The company, rather than honoring the price that was given, has resorted to a disgusting and pathetic attempt to make me, the customer look bad and be at fault for their liesI will be going over this woman's head right up the chain to Jerome himself if I have to to expose this horrible mistreatment of a long standing Jerome's customer This is called a BAIT AND SWITCH TACTIC Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Prior to latest response from Jerome's, please see their response in quote: "As a one-time courtesy we will allow the customer to reselect on the mattress with a 10% restocking feeThe restocking fee would have to be paid using an alternative method of payment We will waive the new delivery fee, which would normally be charged."Now their latest message is in reverse but as a final result, they will still pass certain fee which is now the deliver fee.Again, here are the inconvenience Jerome's has caused me and my family:1) More than month-long safe-keeping of the mattress that I did not order in my small apartment as the incorrect mattress was delivered on 11/30/14; it is now 1/5/Again, as respect to their product, I am keeping the mattress in its original conditionStoring the mattress that I don't use is so much inconvenience for me especially that I have kids in my house.2) Multiple contacts with Jerome's and keep going in circles in their responses with Revdex.com, and them not taking responsibility for their mistakeJerome's said King means California king, which is incorrect after I did sufficient research with multiple reliable and reputable websites and also calling multiple mattress stores in San Diego Their definition of king size mattress is a surprising definition of what king and California king matresses are coming from Jerome's which is popular mattress store in San DiegoIf Jerome's is that confident with their definition of what King size mattress is, then they should make it public, which is contrary with the universal definition of King mattress.The month-long inconvenience Jerome's brought me is so great and could cost far more than the 10% restocking fee and the delivery feeIt is so hard to believe Jerome's call it a "courtesy" to charge me the delivery feeI am trying to negotiate and just do a fair exchange, but if that is not possible, then I just want a full refund for the mattressI am not paying anymore fees to Jerome's.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowPlease find the attached copy of Jeromes warranty which does not state "ONLY DETACHABLE CUSHIONS!" This warranty is deceptive and misleading, people should be aware of the bad practice of fraud that Jeromes is committing Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear [redacted] *** As a follow up to today's conversation, this is to bring up to your notice that our issue with Jerome's Furniture is still not resolvedOn April 15,the cushion and pillow materials delivered to my house to fix and refill the furniture was the sameAt that time the delivery man contacted [redacted] at [redacted] *** from Jerome's Furniture who spoke to me on the phone She told me that they are going to resolve the issue through the manufacturer or give us creditSo far no action was taken despite the multiple attempts I took to reach [redacted] which was unsuccessfulI appreciate your effort in helping us resolving this issue with Jerome's Furniture once againIf you have any questions you can reach me anytime at [redacted] Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My point is being missed entirely and no responsibilty is being taken by JeromesThe reason I bought the furniture was be because I was told by your salesperson the warranty covered all! Warranty is not valid because furniture was a clearance itemSo, return of 75$ does nothingI would not have bought the furniture if warranty was not going to be validI would have bought something else so that I could have peace of mindI was lied to just to make a saleNow Im stuck with furniture with no warranty! One more time...the warranty is why I bought furniture Regards, [redacted] ***
In regards to this claim, the consumer did contact us on September 15, 2015. Parts are currently on order through the vendor and we are trying to receive them as quickly as possible. Since the parts are being shipping via container from overseas, this can take a longer period of time for the parts to arrive in our warehouse. Once we have received the parts we will contact the customer to schedule an appointment to have the parts installed. Should the customer have any additional questions, they can simply contact us at [redacted] Sincerely, Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I e-mailed the customer directly to request pictures of the peeling
The loveseat in regards to this claim was delivered on August 27, 2011. The one year warranty to report any manufacturing defects expired on August 28,
I did ask the consumer to provide pictures of the peeling to see
if there is anything we can offer as a good faith gesture
Please let me know if you need any additional information in regards to this claim
Sincerely,
*** ***
Customer Care Manager
Both the mattress and the adjustable base warranty were e-mailed directly to the consumer at the e-mail address which was provided on the claim
Please let me know if you need any further information
Sincerely,
*** ***
Customer Care Manager
I did receive a phone call from the same lady from Jerome's furniture that has called me multiple times to schedule and cancel my appointments on 27January. She told me that the repair staff would be able to come to my home after 4pm on January and that I would receive a phone call, or email confirming a time window on the evening of January. Just like every other time that I tried to schedule a service appointment, NO ONE contacted me with a time frame window to show up to my house the evening prior to my appointment. This is absolutely ridiculous that I purchased a defective sofa that Jerome's confirmed is defective and they cannot fix it properly.This has been going on for almost months and I still continue to sit on a sofa that feels like a park bench Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,*** ***
In regards to this complaint the customer has been contacted directly
A service technician is scheduled for tomorrow, 12/17/to inspect the chairs in question
An outcome will be reached directly with the consumer
Please let me know if you need any additional information
Sincerely,
***
***
Customer Care Manager
As a good faith gesture to the consumer we will waive the 10% restocking fee, however, she will still be responsible for paying for a new delivery charge
The offer is valid until January 13, 2015. The order has been notated with the information in regards to the above offer
She would simply have to go into the original store location where she made her purchase to select the other sized mattress
Please let me know if you need any additional information
Sincerely,
*** ***
Customer Care Manager
Yes I would like to have the leg and hole repaired thank you please give an exact date and time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me, assuming I am issued a refund by either company. I will wait for the business to perform this action and, if it does, will consider this complaint resolved if I am issued a refund Many thanks for your assistance with this matter.
Regards,
*** ***
I have received the additional information from the Revdex.com
I do understand your frustration, however, we are unable to comply with your request for replacement or exchange of the sofa and loveseat.
The issues which you are now reporting would have needed to be reported within the year warranty, which expired on March 1,
Since you are now reporting the peeling with the sofa and loveseat, I can provide you $1,in gift certificates as a good faith gesture. This is half of the original retail price which you paid for the sofa and loveseat in
The gift certificates are valid for one year from the issuance date and can be redeemed at any one of our showroom locations
The gift certificates will be mailed to the address on your claim.
Please let me know if you need any additional information
Sincerely,
*** ***Customer Care Manage
In regards to this complaint, I left a message for the consumer to contact us to schedule the technician appointment.
All the parts are current available and ready to be installed
The consumer can contact our Customer Care Department at *** *** Our Service Department is open
daily from 10am-6pm
Sincerely,
*** ***
Customer Care Manager
In regards to this complaint, the property damage claim is through our 3rd party delivery company, *** ***
Correspondence has been sent to them to contact the consumer within the next hours
We apologize for the delay in the resolution of the property damage
Sincerely,
***
***
Customer Care Manager