Dear Ms***,
I have received information from the Revdex.com in regards to concerns you have expressed on the sectional which was delivered on March 28,
At the time of purchase your sectional came with a one year warranty directly through Jerome’s. This warranty covers any manufacturing defects which are reported within the first year from the original delivery or pidate
After review of your account, two of our lead technicians inspected the frame of the sectional in your residence. The damages apparent on the frame were deemed to not be a structural defect but were caused from possible accidental damage which occurred in the residence
I can gladly recommend you to an outsourced technician service called Furniture Medic. They are a San Diego based company and their office can be reached at ###-###-####
I apologize for any miscommunication which may have occurred. Please do not hesitate to contact Customer Care at ###-###-#### should you have any additional questions or concerns
Sincerely,
*** ***
Customer Care Manager
In regards to this claim, our accounting department will be processing the refund back to *** ***
The credit can take up to billing cycles to reflect on the consumers account. Our records indicate the amount to be refunded is $
Should the consumer have any additional
questions in regards to the credit, they may contact us directly at *** ***
Sincerely,
*** ***
Customer Care Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
A credit of $60.13still has not been applied to the accountJeromes furniture stated back in March it would take billing cycles for the credit to appear, as of June 19, 2015 the credit still has not been appliedI would like this complaint re-opened and investigated.Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I still have not received a phone call or any contact from anyone from Jerome's Furniture or their customer care management team in order to have this matter resolved in regards to fixing or replacing my couch and loveseat. Regards,*** ***
Dear *** ***
I have received information from the Revdex.com in regards to concerns expressed on the sofa which was picked up from our *** ***
Showroom on January 16, 2015. We apologize for any inconvenience which has occurred
Our lead technician inspected the sofa in your residence on January 25, 2015. The damages which occurred, please see the attached pictures, were caused during transport bases upon the extent of the damages
I do understand your frustration, however, we do not cover damages which occurred in the residence or during transport to your residence
After review of your order, it does look like you were in contact with *** who is the extended warranty carrier.
Should you need further assistance or have any additional questions, please feel free to contact us directly at *** ***
Sincerely,
*** ***
Customer Care Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
In regards to this claim the customer already reselected on her merchandise
The new selection was delivered on March 14,
Please let me know if you need any additional information
Thank you,
*** ***
Customer Care Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On Wed, Jul 15, at 9:AM, *** *** *** wrote:A credit of $still has not been receivedThey stated they would credit it back to the card on file, I do not know what card they have on fileI have tried several times to contact the manager regarding this matter, every time I call I am not able to speak to a manager.Thank you*** ***I have since moved out of California
The gift certificates take up to weeks to be mailed. They were mailed yesterday and the consumer will be receiving by the end of the week
Thank you,
*** ***
Customer Care Manager
In regards to this consumer complaint, the customer already had delivery on January 8, of newly selected merchandise
A refund of $was also processed back to the consumer original method of payment for the inconvenience which occurred
Please let me know if you need any further
information
Sincerely,
*** ***
Customer Care Manager
In regards to this complaint, the South Bay store is looking into the discrepancy of the $
A customer service representative will be in contact with the consumer directly within the next hours
Please let me know if you need further information
Sincerely,
*** ***
Customer Care
Manager
In regards to this claim, the consumer contacted us directly back in November
The consumer was denied through *** who is the carrier of the extended warranty which the consumer purchased
As a good faith gesture, we provided the consumer $in gift certificates which were issued on
November 13, 2014. The gift certificates were half of the retail cost of which the consumer originally paid for the merchandise in November
The original warranty to report any manufacturing defects expired on November 25,
Unfortunately, we will be unable to comply with this consumers request for refund. We went above and beyond our warranty and provided the consumer $in gift certificates which can be used toward a future purchase with Jerome's
Sincerely,
*** ***
Customer Care Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Jerome's rep caled me directlyI asked them the following:
"Are you stating that you cannot sell me the items for the price that was stated then?"
The reply was:
"Yes"
Therefore I am not happy with the resolutionI was bait and switched plain and simpleI was not made aware of the mistake right awayI told the salesman I needed to talk to my wife after hearing the first lower priceminutes later after talking to my wife and deciding to purchase the mattress, during the payment process, is when the surprise 800$ higher price was sprung on usTHe business making it sound like they quickly corrected the mistake is misleadingMy wife and I were mislead and allowed to make a purchasing decision based on what we were told, and had our heart set on the purchase based on this
I will NEVER shop at Jerome's again and have spent THOUSANDS there previously
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
This issue has been resolved the gift cards in value of $was received yesterday
Thank you for all of your help with this matter
Regards,
*** *** %
All of our sales team does go through extensive training on the variation of mattress we currently do sell. I have sent correspondence to the original store you made your purchase to have the sales management look further into this information.
This particular mattress you purchased is eco-friendly and uses the latest technology to produce their materials.
We appreciate and value your feedback and concern. Our consumers are our main priority and we will continue to purchase products that are at the forefront of technology.
Please do not hesitate to contact us directly at [redacted] should you have any additional questions or concerns.
In regards to this claim, I contacted the consumer directly.
I will be working with her and the company that issues our gift cards to come to a resolution.
Customer is aware I will be contacting her again tomorrow with an update.
Please let me know if you need any additional information in...
regards to this claim.
Sincerely,
[redacted]
Customer Care Manager
the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They did offer me a new couch but I am very unhappy with what they WANTED me to pick. I originally had a blue 3 reclining sofa. I decorated my whole house around the couch. Jeromes didnt have any blue couches and I was forced to get a tan couch against my wishes. The couch looks like a sore thumb. I wanted my money back so I could purchase a blue couch somewhere else. They said that wasnt there policy. I now have to look at a couch that I do not like everyday. My other option was to keep the broken couch I had. Their customer service is awful.
Regards,
[redacted]
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
In regards to the above complaint, I am currently in correspondence with the manufacturer for alternative options for the consumer.
The consumer will be contacted directly in regards to the sofa and loveseat.
Please let me know if you need any additional information.
Sincerely,
[redacted]...
Dear Ms***,
I have received information from the Revdex.com in regards to concerns you have expressed on the sectional which was delivered on March 28,
At the time of purchase your sectional came with a one year warranty directly through Jerome’s. This warranty covers any manufacturing defects which are reported within the first year from the original delivery or pidate
After review of your account, two of our lead technicians inspected the frame of the sectional in your residence. The damages apparent on the frame were deemed to not be a structural defect but were caused from possible accidental damage which occurred in the residence
I can gladly recommend you to an outsourced technician service called Furniture Medic. They are a San Diego based company and their office can be reached at ###-###-####
I apologize for any miscommunication which may have occurred. Please do not hesitate to contact Customer Care at ###-###-#### should you have any additional questions or concerns
Sincerely,
*** ***
Customer Care Manager
In regards to this claim, our accounting department will be processing the refund back to *** ***
The credit can take up to billing cycles to reflect on the consumers account. Our records indicate the amount to be refunded is $
Should the consumer have any additional
questions in regards to the credit, they may contact us directly at *** ***
Sincerely,
*** ***
Customer Care Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
A credit of $60.13still has not been applied to the accountJeromes furniture stated back in March it would take billing cycles for the credit to appear, as of June 19, 2015 the credit still has not been appliedI would like this complaint re-opened and investigated.Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I still have not received a phone call or any contact from anyone from Jerome's Furniture or their customer care management team in order to have this matter resolved in regards to fixing or replacing my couch and loveseat. Regards,*** ***
Dear *** ***
I have received information from the Revdex.com in regards to concerns expressed on the sofa which was picked up from our *** ***
Showroom on January 16, 2015. We apologize for any inconvenience which has occurred
Our lead technician inspected the sofa in your residence on January 25, 2015. The damages which occurred, please see the attached pictures, were caused during transport bases upon the extent of the damages
I do understand your frustration, however, we do not cover damages which occurred in the residence or during transport to your residence
After review of your order, it does look like you were in contact with *** who is the extended warranty carrier.
Should you need further assistance or have any additional questions, please feel free to contact us directly at *** ***
Sincerely,
*** ***
Customer Care Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
In regards to this claim the customer already reselected on her merchandise
The new selection was delivered on March 14,
Please let me know if you need any additional information
Thank you,
*** ***
Customer Care Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On Wed, Jul 15, at 9:AM, *** *** *** wrote:A credit of $still has not been receivedThey stated they would credit it back to the card on file, I do not know what card they have on fileI have tried several times to contact the manager regarding this matter, every time I call I am not able to speak to a manager.Thank you*** ***I have since moved out of California
The gift certificates take up to weeks to be mailed. They were mailed yesterday and the consumer will be receiving by the end of the week
Thank you,
*** ***
Customer Care Manager
In regards to this consumer complaint, the customer already had delivery on January 8, of newly selected merchandise
A refund of $was also processed back to the consumer original method of payment for the inconvenience which occurred
Please let me know if you need any further
information
Sincerely,
*** ***
Customer Care Manager
In regards to this complaint, the South Bay store is looking into the discrepancy of the $
A customer service representative will be in contact with the consumer directly within the next hours
Please let me know if you need further information
Sincerely,
*** ***
Customer Care
Manager
In regards to this claim, the consumer contacted us directly back in November
The consumer was denied through *** who is the carrier of the extended warranty which the consumer purchased
As a good faith gesture, we provided the consumer $in gift certificates which were issued on
November 13, 2014. The gift certificates were half of the retail cost of which the consumer originally paid for the merchandise in November
The original warranty to report any manufacturing defects expired on November 25,
Unfortunately, we will be unable to comply with this consumers request for refund. We went above and beyond our warranty and provided the consumer $in gift certificates which can be used toward a future purchase with Jerome's
Sincerely,
*** ***
Customer Care Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Jerome's rep caled me directlyI asked them the following:
"Are you stating that you cannot sell me the items for the price that was stated then?"
The reply was:
"Yes"
Therefore I am not happy with the resolutionI was bait and switched plain and simpleI was not made aware of the mistake right awayI told the salesman I needed to talk to my wife after hearing the first lower priceminutes later after talking to my wife and deciding to purchase the mattress, during the payment process, is when the surprise 800$ higher price was sprung on usTHe business making it sound like they quickly corrected the mistake is misleadingMy wife and I were mislead and allowed to make a purchasing decision based on what we were told, and had our heart set on the purchase based on this
I will NEVER shop at Jerome's again and have spent THOUSANDS there previously
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
This issue has been resolved the gift cards in value of $was received yesterday
Thank you for all of your help with this matter
Regards,
*** *** %
Dear [redacted]
All of our sales team does go through extensive training on the variation of mattress we currently do sell. I have sent correspondence to the original store you made your purchase to have the sales management look further into this information.
This particular mattress you purchased is eco-friendly and uses the latest technology to produce their materials.
We appreciate and value your feedback and concern. Our consumers are our main priority and we will continue to purchase products that are at the forefront of technology.
Please do not hesitate to contact us directly at [redacted] should you have any additional questions or concerns.
Sincerely,
[redacted]
Customer Care Manager
In regards to this claim, I contacted the consumer directly.
I will be working with her and the company that issues our gift cards to come to a resolution.
Customer is aware I will be contacting her again tomorrow with an update.
Please let me know if you need any additional information in...
regards to this claim.
Sincerely,
[redacted]
Customer Care Manager
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They did offer me a new couch but I am very unhappy with what they WANTED me to pick. I originally had a blue 3 reclining sofa. I decorated my whole house around the couch. Jeromes didnt have any blue couches and I was forced to get a tan couch against my wishes. The couch looks like a sore thumb. I wanted my money back so I could purchase a blue couch somewhere else. They said that wasnt there policy. I now have to look at a couch that I do not like everyday. My other option was to keep the broken couch I had. Their customer service is awful.
Regards,
[redacted]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
In regards to the above complaint, I am currently in correspondence with the manufacturer for alternative options for the consumer.
The consumer will be contacted directly in regards to the sofa and loveseat.
Please let me know if you need any additional information.
Sincerely,
[redacted]...
[redacted]
Customer Care Manager
%3