Merry Maids

November 28, Dear [redacted] ***, We are responding to complaint ID [redacted] [redacted] contracted our company on October 30, Our first time housecleaning fee was $($with PA sales tax) [redacted] was offered a $loyalty discount in exchange for an agreement of cleanings with our company.After the initial cleaning [redacted] called with small quality issuesWe immediately offered to send a team back to clean any item in her home that she felt was unsatisfactoryOur offers were refused, as was the request to allow a manager to come assess her home to see confirm that her dissatisfaction was warrantedWe explained to [redacted] that per our agreement which she signed, we were going to charge her credit card for the $that she was originally discounted, since she was cancelling her contract with usShe admitted that she understood our position and knew that she had signed a contract, but that she did not think that she should be chargedIn our agreement it is clearly stated that if the agreement is cancelled by the customer, the first time cleaning fee will be charged to the credit card on file and the remaining number of cleanings not scheduled within the designated time period of year may be charged as wellWe are not requiring [redacted] to pay for the additional cleanings she had contracted us forWe only charged her for the first time discount she receivedOur agreement has no fine printWe have enclosed a copy for you to review.Please feel free to contact our office with any questions that you have regarding this matter.Sincerely,Lindsay H Office Manager

Thank you for contacting Ashley Furniture, and notifying us of Ms [redacted] 's situationAshley Furniture has a one-year manufacture warranty, and after researching Ms [redacted] 's account, we are sorry we will not be able to assist, Ms [redacted] 's is well out of the one year warranty time frame with a purchase date of

In response to the concerns expressed by Mr [redacted] of [redacted] **., he was aware of our price quote for cleaning the unseen apartment when he signed our agreements to clean at [redacted] **The price was quoted as $plus or minus $Our experience with rental properties is that when we arrive to clean them, we find them in a wide variety of conditionsIt is true that the rental was not in a state of damage or physical disrepairHowever, it had been neglected to be cleaned on a regular basisThis was especially noticeable in the bathroom where buildup was heavyThe team requested that they be delivered additional cleaning products and supplies for them to complete the jobA supervisor inspected the cleaning while the team was working, and contacted the office who had a staff member deliver additional equipment to the apartment.When we billed the customer, there was not any additional fees added to the invoice, but was at the high end of the price quote of $Our general policy is to offer a free in-home quote which usually results in a one-price fixed quoteThis price quote was provided over the phone and was based in large part on the description of the rental condition represented by Mr [redacted] .Mr [redacted] is correct that we called him mid-day for access to the rentalAt that time he did state that he was expecting us to arrive between 3:and 5:We offered to return at 3:00, which we did and he provided us with access to the apartment at that timeMr [redacted] was not at the rental when we left, and he did not provide us with any instructions regarding leaving the door unlocked when we left For liability reasons, we instruct our teams to lock homes when they leave unless specifically and clearly told otherwise

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Furthermore, AIT's response supports the remedy required pursuant to Texas Civil Practice and Remedies Code, Title 6, Chapter due to its failure to submit an invoice for the services in a timely mannerTexas Civil Practice and Remedies Code, Title Chapter requires a health care service provider to bill a patient or other responsible person for services provided to the patient not later than the first day of the 11th month after the date the services are providedI appreciate the prompt response and resolution to this matter.Regards, [redacted] ***

Dear Mr [redacted] We take customer service as our #priority As you stated in your complaint we have replaced numerous items in your home from the beginning of your contract This is very extreme in a short period of time to have this many issues Today, I received a call from my cleaner stating that you were yelling at her about your floors and demanding that we pay for carpet cleaning The way she was treated and the demands that were made were unacceptable Because of this, I called you to tell you we would be no longer cleaning your home During our agreement, we have given you free cleanings, repaired your oven, and replaced your microwave I feel that we have went above and beyond to satisfy you as a customer In this situation I feel that we can not satisfy you in the ways you request You will not be charged for today's cleaning Our agreement was to clean your home for cleanings and the early termination fee would be $ We will waive that fee given the circumstancesIf you have any further questions or concerns, feel free to call Sincerely, Brett B***

[redacted] called and wanted a move out cleaning of an apartment She was never quoted $ We charge an hourly rate of $per hour for cleaners This was explained to her on a recorded phone call Merry Maids has a hour guarantee and if [redacted] would have called back sooner with a complaint we would have sent a team over to fix any problem areas She called a week and a half after the cleaning.We explain our hourly rate and estimate about how long it will take to clean an average apartment for a move out cleaning For her apartment size it generally takes two and a half to four hours depending on upkeep of the place We did make one small mistake by going to the wrong place first so we arrived late and we made that right by calling [redacted] and offering her a discount for that At that time she said that even that discount did not matter as she was not the one paying for cleaning anyway.I regret the fact that [redacted] misunderstood the price but we do many of these type of cleanings each week and would have never told her the price was $150.We will continue to bill for the outstanding balance of the cleaning

This is a follto your letter of May 6, 2016, which pertains to the above-referenced number.AlT Laboratories has researched the complaint filed to your office by Lax MontgomeryOur research indicates that the original and subsequent claims filed to Blue Cross Blue Shield of Texas have been appropriately adjudicated.Due diligence by AlT laboratories also resulted in the account being recalled from the applicable collections agency on May 10, The patient should no longer be subject to subsequent collection activities, and the outstanding balance on the account has been eliminated.We appreciate you bringing this matter to our attentionPlease contact our office at [redacted] , if you have any further questions.Sincerely, Phillip [redacted] Vice President and Chief Financial Officer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Merry Maids Complaint February 5, We are years of age and many things are now difficult to doWe need help with some simple things like house cleaningWe live in a small home, beautifully furnished and spotlessly cleaned by my wifeUnfortunately, she became very ill four months ago, almost died, spent long days in a hospital then time in a rehab facility and we needed someone to clean our home while she recovered and probably from now on Who to call? An internet search found dozens of advertisements for house cleaning, most seemed to be individuals of dubious credentials and referencesWe thought we would find the best trained cleaners with a well-known companyWe decided to call Merry Maids, a national franchise that advertises training, supervision and experienced cleaning crewsWe expected and were willing to pay higher rates in exchange for promised expertiseWe called Merry Maids, NElston Ave, Chicago, IL, 60630, and (773) 481-and Eduardo A***, Sales Consultant, a courteous gent***, came to our home and explained Merry Maid’s detailed cleaning promise to usHe explained Merry Maids was: ? Bonded and Insured? All cleaners were screened, trained and background checked? If we choose Merry Maids, we would receive superior professional cleaning service and our home would be cleaned to our satisfactionHe detailed a long list of the Cleaning Services Merry Maids would perform: 1) Kitchens: ? Clean counters, cabinet exteriors, table and chairs ? Clean, scrub and sanitize sinks, countertops and back splashes ? Clean exterior of ranges, refrigerators and small appliances? Clean inside and outside of microwave ovens? Vacuum and wash floor2) Bathrooms: ? Clean, sanitize and deodorize? Clean scrub and sanitize showers and bathtubs? Vanities, sinks and backsplashes cleaned and sanitized? Clean mirrors? Clean and sanitize toiletsPolish chrome? Wash floors and tile walls3) All rooms: ? Clean, dust and vacuum? Dusting: window sills, ledges, louvered doors, blinds, picture frames, knickknacks, ceiling fans, lamps, furniture including under seat cushions? Empty and clean waste baskets and furnish all cleaning supplies and equipment4) There would be additional cleaning as neededWe agreed we wanted all those cleaning services but most important to us were two additional provisions that we insisted on: The same cleaning crew each timeA cleaning crew that could speak and understand EnglishHe agreed we would have the same cleaning crew each time and they would speak and understand EnglishWe accepted his offer and paid for the initial cleaning by credit cardHe said the first cleaning was very expensive because our home had not been previously professionally cleanedThe first cleaning would be an exceptional hour cleaning from top to bottom and would cost $Then each monthly cleaning would cost $but would always be a thorough cleaning by the same team of professional cleaners who would both speak EnglishWe thought we could believe and trust himThe initial cleaning was on December 4, and was done in ½ hoursThe crew left before we could point out all the places missedWe were very disappointed with the initial cleaningIt was not what we had been promised We have a long list of things they did not do as promised We should have complained right then, but since they were returning in one month, we decided to wait for their return and then go over the list of things that were not satisfactory and give them a chance to correct the problemsThe second cleaning was on Monday, January 18, It was not the same cleaning crew and neither could speak EnglishWe attempted to go over the list of unsatisfactory things from the initial cleaning but they did not understand anything we tried to tell them The problems were not taken care ofTheir general cleaning was very quick and unsatisfactoryThey were here for hours and minutes and left, again without an opportunity for us to point out all the areas they had not cleanedWe did not expect perfection but we did expect the promised reasonable cleaning which we did not receiveWe have a long list of the things they missedWe called Merry Maids to complainMrA [redacted] was not availableWe talked to someone that said he was the manager and we told him the cleaning we had received was not what we had been promised and we would not pay $for such an unsatisfactory cleaningWe told him not to charge our Credit CardHe offered to reduce the charge by 25% which would be a charge of $for the day We told him the cleaning was not satisfactory and was not worth $ He hung up and charged our Credit Card for the entire $162.00, failing to even give us the discount he had offeredWe responded to a written survey concerning our satisfaction with their cleaning services In short we said we were completely unsatisfied and would not only never recommend their company, we would tell everyone we knew to never use themShortly we received a call from someone who said he was the manager He offered to send back the first team of unsatisfactory cleaners, reduce the charge of the next cleaning by percent, the following cleaning by percent, then return to $per cleaning thereafterHe refused to do anything about the initial $charge Our response was we had already seen two examples of their unsatisfactory cleaning, and we would not pay more money for the same people and more unsatisfactory cleaning He hung up and left the charge on our credit cardWe were very disappointed with Merry Maids By using Merry Maids we lost a total of $for two very unsatisfactory cleaning jobs, serious money to retired folksPeople should be warned about this company when they need a cleaning service

January 23, Revdex.com NDelaware Street #Indianapolis, IN [email protected] Re: Case ID [redacted] To whom it may concern; We are in receipt of your letter dated January 13, in regards to a complaint filed on January 12, by an individual we shall refer to hereafter as the “Complainant” (Case ID [redacted] )American Institute of Toxicology, Inc (“AIT”) takes all complaints very seriously and investigates all complaints fullyAfter thoroughly reviewing the Customer’s Statement and completing our internal investigation, we believe that AIT billed appropriately and according to all established policies and procedures It is the policy of AIT to bill any patient with a balance owed a minimum of three times through our in-house billing solutionFor the Complainant’s date of service of April 7, 2013, the first invoice was generated on April 20, and delivered to the same address as Complainant provided in the Customer’s StatementA second invoice was automatically generated and mailed thirty days thereafter and a third invoice thirty days after that In completing our investigation, AIT believes the Complainant has been treated fairly and consistently with our established policies and procedures and the disputed amount is a debt rightfully owed by ComplainantComplainant should direct any further questions regarding payment of this amount directly to [redacted] Recovery Associates Sincerely, Michael M [redacted] VP of Legal Affairs and Chief Compliance Officer AIT Laboratories Interstate 35W Denton, TX

I am rejecting this response because:1) I do not believe this company regarding the fact that I was not quoted $when I described the job.2) The work was shoddy, to say the least.3) This should have been a simple and quick job, as the only thing that visibly needed cleaning was the oven and refrigeratorThe oven was left with spray all over it and not even wiped down, the refrigerator still had some sticky residue on a large part of it and there appeared to be no cleaning done in places that were not readily visible to the eye4)The price was ridiculous, even with the $I was supposedly credited for all of the mis-communication between members of their staff [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] If the prop takes to weeks to make, I'm fine with that What bothers me is the fact that I was specifically told by Hauntedprops that I would receive the correct prop in a maximum of weeks It's been over a month since initially receiving the wrong item and not once have they contacted me to just let me know it's running late It's always me trying to contact them A little more communication on their end would be greatly appreciated After submitting my initial complaint, Joe did call me and left a message He stated that my prop would be delivered to me after I returned the old one at my own expense The only reason I still have the original prop they sent me is because when I asked Joe what he wanted me to do with it he said "Just hang on to it for now and I'll have it picked upI'll take care of everything." Now that I've filed a complaint against Hauntedprops, Joe doesn't want to stand behind his word that they will take care of the shipping and make things right When I called Joe again to discuss the situation he did not answer and has not returned my calls How can any business expect the customer to pay return shipping costs when the business sent the wrong item in the first place It is not my fault that Hauntedprops made a mistake and I should not have to pay extra money to receive the correct prop that I ordered I would like Hauntedprops to cover any shipping costs as they initially said that they would In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/05/12) */ We sent two ladies to go clean his brothers houseHis brother had just passed away and had been a previous customerWe cleaned his home once or twice beforeHe asked us to come in and clean one more time and we did When they arrived, he made a joke about having to leaveI guess he has a different sense of humor and commented "I guess you guys can take whatever you want." He meant it as a joke but our employees apparently took it seriouslyThey did not take anythingThey called our office and told our manager, [redacted] , and our manager, not knowing it was a joke, told them it was fine if that's what he saidWhen he came back he told one of the ladies he was jokingThey left and he called later that day because he was upset with some thingsThey had to unplug computer equipment to clean cat hair and they did not set the computer back upWe do regret that they disconnected this equipment without hooking it back upHe mentioned he thought things were missing and we talked about thatI told him I'd talk to the ladies I talked to my employees and they are adamant that they did not take anything from the homeOne of the ladies did admit she took a zippo lighter, which I have in my possession and will ship it back to himHe is also adamant that they did not take this itemEvery time he calls, more things are missingI have asked him repeatedly to file a police reportHe has said that he has finally filed a police report and we are more than willing to cooperate with police I do understand the consumers concern and will work with him and police as much as I can to figure this outI would rather go through the police inspection before refunding the consumerIf we didn't clean something well, we would go out and re clean but with him in the state of mind that he is in, we cannot send anyone else out to his house I did offer to pay for Best Buy to come out and hook the equipment upI would consider, if I knew the cleaning was not good; to refund the money

Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ We are in receipt of your letter dated, July 3, 2015, and would like to respond to same, An independent business licensed by Merry MAIdLimited Partnership On June 18, 2015, we took an order to do a "spring clean" on June 26, 2015, for [redacted] with an estimated time of four (4) hours; not to exceed five (5) hoursAt the time customer explained that there were papers to be organized, which we felt, was not a problemIn a later conversation we were told to just put the papers in a pile and to find a place to put them out of the way, Mrs William's mother was to be at the home to open and let us inAt approximately the 1/hour time frame the team contacted our office to advise they needed more time to complete this homeWindows were not done and they were working on the kitchenWe tried to contact Mrs [redacted] and did not receive a responseWe then contacted her mother, who said, and I quote, "if she wanted four (4) hours give her the four and she will have to be happy"I then instructed the team to only work four hours and to finish the kitchen and skip the windows, and to make sure the main living areas of the home were done Bottom line is: this is a large home, the girls worked the four hours, did not stop during the four hours and reported to us upon their return to the office that a "spring clean" with windows for a home that size should have been six eight hours, not the four hours that were allottedOne of the team members has been with us almost eight years and is very knowledgeable in estimating time in home, At this point in time the above statements are all redundant, as Merry Maids has been in contact with Mrs [redacted] and as a "good will gesture" we have credited her account the monies that she was seeking Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) As far as "accepting" the above response, that is still debatableHowever, I do agree that it is redundant, as the issue has been resolvedAfter speaking with the manager,then owner, and finally the regional manager, I have been issued the patrial refund I had initially requestedThe claim has been settled and is able to be closed at this time

Get every promise in writing, otherwise agents of the company will renegeTeresa M [redacted] , as an agent of MerryMaids promised a reduction in cleaning fees when/if I reduced the number of rooms the maids clean that resulted in a significant reduction in cleaning timeOn August 17, the maids completed cleaning a square foot home in less than two hoursHowever, no reduction of fees were credited to my accountInstead, in a recent email about the reduction in work required, I was told that to reintroduce those rooms for cleaning in the future would be at an additional cost to meMy request for the fulfillment of a promised reduction was never addressedFurthermore, Teresa M [redacted] , as an agent of MerryMaids submitted a schedule that consisted Monday cleanings, twice a monthThe Monday schedule constituted a switch from my original request of Tuesdays (to avoid Monday holidays)However, I acquiesced when Teresa as well as one of the staff promised that cleaning still took place on Monday holidays, such as Labor DayOut of respect for the schedule, my husband and I cut short our holiday plans out-of-town so that we would be home for the Labor Day cleaningHowever, we were recently notified that there would be no Labor Day service.This change is egregious enough, given the personal expense we quietly endured by shortening our holidayBut this added offense smacks of misrepresentation of what we were led to believe would take place on Labor Day

I gave [redacted] a quote at her home on June 14, She needed it to be cleaned in preparation for placing the house on the market after some construction workShe agreed for the house to be cleaned for $I also gave her an option to pay by the hour ($120/hour)She chose to pay the quoted rate of $This price took into consideration the condition of the house at the time – and there was construction dust throughout the home requiring additional attentionI told Ms [redacted] that the job would take around hours, but that our team members work at different efficiency levels and that the time was an estimateMs [redacted] did not call our office the day of the cleaning (June 17, 2016) after the team left her houseShe did not contact us with her complaint until June 22, The first words out of her mouth were “the girls did a great job cleaning”Then proceeded to tell us that we needed to give her a refund because the job took hours instead of hours [redacted] (co-owner) advised Ms [redacted] that she had not paid by the hour, but rather by the job and that she was given those options at the time of the sales appointment [redacted] then turned the call over to myself and I told her the same thingShe repeatedly asked for a refund, and I said “no, due to the condition of your home and the fact that you chose this option for payment”When Mrs [redacted] called she said that the employee that serviced her home told her that if she contacted the office they might give her a refund because they were not at the house for five hoursI explained that the employee was obviously not an agent that could make that representation on behalf of the company and that Mrs [redacted] and I had come to the agreementMrs [redacted] chose to proceed with the $payment optionThe copy of the agreement did not even have the hourly option on it and Mrs [redacted] signed her approval of the job and authorized the credit card payment of $Therefore no refund or further service is due Again, thank you for bringing this to my attentionI am confident that this will close this matterI await your response -- Sincerely, [redacted] , Owner

To Whom It May Concern,This letter is in response to the complaint ID listed above, dated 10/23/17, Please know that we have had a good relationship with this bi weekly customer and his wife for yearsWe want to maintain the relationshipHowever the vinyl kitchen floor in question is old and deteriorating and the sofa in question has considerable cat claw damageIt is the position of Merry Maids that the damage reported in the complaint was not caused by Merry Maids personnel, and therefore is not the responsibility of Merry Maids.The first notice Merry Maids received from the customer about the floor was on 5/19/17, via phoneThe customer advised Merry Maids that they were not happy with that days cleaning because the kitchen floor didn't look goodThe team was sent back to the customer's home, and the Supervisor went with the team to make sure the floor was cleaned properlyAt this time the Supervisor advised that there were stains on the floor that would not come upThe Supervisor checked with the team regarding the stains, and both team members stated that the stains had been present on the floor well before that day's cleaning, and they did not cause the stainsIt should also be rioted that both the current Supervisor and the previous Supervisor (who is now the Assistant Manager and has worked for Merry Maids since 1989) have cleaned this home multiple times during the many years (18) that the customer has had Merry Maids serviceBoth the current and previous Supervisors have noted that the flooring in question is the same floor that was in the home when they were cleaning the home years agoIt is possible that it may be the original kitchen flooring for the home.Following the re-cleaning of the flooring in question on 5/19/17; the Operations Manager spoke with the Supervisor, and then the Customer about the floorShe told the customer that the stains were not caused by Merry Maids, that the team was unable to remove them, but they tried their best as a courtesy to the customer (because he is a long-time customer); and unfortunately, there was nothing further that Merry Maids could do in regard to the stainsThe customer appeared/sounded frustrated but stated that they understood, and the phone conversation endedAt this time the customer neither said that the stains were caused by Merry Maids, nor did they mention any issues regarding the living room sofaOn 10/16/the customer contacted the Merry Maids office by phone stating that Merry Maids had damaged their kitchen floor and sofa and no one had done anything about itHe wanted someone to look at the damageThe customer also asked if Merry Maids carried bonding insurance, and was told by the Operations Manager that Merry Maids does in fact carry bonding insurance(Please note that bonding insurance primarily covers theftWe also carry liability insurance.) An appointment was made for 2:45pm that day for the Operations Manager to visit the customer and see the damages in questionThe Manager went to the home, spoke with the customer and documented what the customer said was damage caused by Merry MaidsShe told the customer that Merry Maids had never received similar complaints by other clients regarding its productsShe told the customer the damages would be researched and Merry Maids would follow up with an answer, No other course of action or repair/replacement guarantees was madeThe Manager asked the customer when the damages had occurred, and the customer was unable to provide an exact or approximate date; but said that it had been many months agoThe customer stated that when it happened the Supervisor had come out to the home with the team and told the customer that Merry Maids would get back to the customer about fixing the issues, but the customer never heard from anyone about it.Additional observations from the 10/19/visit to the home: - The area of the kitchen floor that the customer is complaining about is directly under and in front of the area of the kitchen where the customer has a desk set up with an office chair (a chair with black casters), and there is obvious wear to the floor from the chairThis wear includes, but is not limited to: cracks in the floor, black marks from the casters, and depressions in the floor from where the chair routinely sits and rolls across the floor- The area of the sofa that the customer is stating there is damage (a light ring that is approximately 2-% inches in diameter) on the center seat cushionOn the outside of the right facing arm of the there is obvious damage from the customer's catThe fabric is frayed with strings sticking out as if it had been Listed as a scratching post, as some cats are prone to do to upholstered furniture- Pictures of the kitchen floor and sofa were taken at the appointment, and can be sent via email if needed.Following the appointment, the Operations Manager showed the pictures to the Assistant Manager, Franchise Owner, and the Supervisor; all of whom agreed that the damages could not have been caused by Merry MaidsThe size and shape of the lightened ring image on the Sofa was compared to all three different sized bottles used by Merry Maids, without a finding a matchWhen the Supervisor was asked about a conversation many months ago with the customer regarding damages, she said the only conversation about damage was back in May and about the kitchen floorShe said the customer was told back then the damage was not caused by Merry MaidsThe Manager's photos of the marks on the floor looked the same as they did back in MayThis incident was researched in the customer's history (in our computer system) and it was found that the conversation referenced by both the customer and Supervisor was the same conversation from 5/19/17.The Manager called the customer on 10/17/and reminded the customer about the conversation they had previously had on 5/19/regarding the floor; and that it was determined at that time that the damage was not caused by Merry MaidsThe matter had been researched, and since the damage to the floor had not changed between 5/19/and 10/17/17, the decision regarding the floor would remain that it was not the fault or responsibility of Merry Maids, but We were sorry for any frustration or confusion this had causedBefore the sofa could be discussed the customer became upset with the response regarding the floor, and informed the Manager that she was "dead wrong" and that Merry Maids' "information was bad"When the customer asked about what sort of recourse they had, the Manager informed him that the matter had been researched and discussed with the Owner, Assistant Manager, and Supervisor and that the consensus that it was not caused by Merry MaidsWe have are sorry was not the answer he was expectingThe customer then repeated that Merry Maids' "information was bad," and that we were "dead wrong", and said that as soon as they found another service they would stop doing business with Merry Maids, and ended the conversationHad the conversation continued, the sofa would have been discussed as wellThe manager would have explained that due to the size and shape of the ring on the sofa, it could not have been caused by Merry Maids bottles eitherWe did not know what caused the ring, but we were willing to come out on the next cleaning and try using upholstery cleaner on it to see if that would help.The members of the regularly assigned team that cleans the customer's home were also questioned by Merry Maids management regarding the following topics; who cleans the kitchen floor in the home, what product(s) have been used on the kitchen floor, who cleans the living room in the home, what product(s) have been used on the living room furniture, if either team member has ever set a bottle containing a cleaning solution down on the sofa, and when the marks on the kitchen floor first appearedThe answers from the team were as follows: tote tray- When the marks on the floor first appeared: After being shown a picture of the marks to clarify what was meant,both team members said that the marks in question were already there when they started cleaning the home, so they're not sure exactly how long the marks have been thereThe Team Captain has been cleaning this home since 8/25/15, and the Team Mate has been cleaning the home since 1/27/17.Both team members mentioned that they have seen the customer during different cleanings in different rooms of the home drinking what appeared to be coffee, tea or other non-alcoholic beveragesThey noted this because there have occasionally been spills from the drinks on the kitchen floor that the team members have cleanedPerhaps those beverage spills caused the marks on the white vinyl floor.Because the customer had said it was his intention to cancel Service, our Assistant Manager (and former Supervisor) called to confirm last week's cleaning appointmentShe spoke with the Customer's wife, who is the person we are normally in contact withShe confirmed that she wanted the cleaning for last weekFollowing that cleaning, our Assistant Manager followed up to see how the cleaning wentHer response was a Cordial "everything Went fine." She made no reference to the Revdex.com complaint that her husband had sent,We have served our community with integrity for yearsWe always repair, replace or compensate our clients for damages caused by our employees, because it is the right thing to doIn this case we are confident our team did not cause these damagesHowever, We value our relationship with this long-time CustomerWhat he perceives still matters to usWe can still try removing the sofa fabric ring with upholstery cleaner and we will offer him a free cleaning, because he and his wife have been good customers for a longtime,- Who cleans the kitchen: the Team Mate - What product is used on the kitchen floor: Microfiber cloths and warm water because the floor does not appear to be in good shape they felt in their experience that warm water was the best option- Who cleans the living room; the Team Captain - What products have been used on living room furniture: No products (i.ecleaning solutions) are used in the living room, just the cobwebber, dry microfiber cloth and vacuum- Was a bottle containing cleaning solution ever set down on the sofa; NoThere are no cleaning solutions used in the living room by the team, so no bottle of cleaning solution would even be in the room to set down on the sofaThey would have remained in the team's

Hello We apologize we reshipped the item because the first shipment was lost Here is the tracking US MAIL [redacted] We did explain to her the situation and do apologize to Linda Any questions please let me know Thank you [redacted] [redacted]

The customer ordered a last minute cleaning online through our corporate website on 8/**On the website, it states that prices are subject to changeDuring our initial conversation on 9/*, Jonathan stated himself that he knew that the price might increase because he was unsure about what the cleaning would entail and how long it would take our cleaners to finish the job I spoke to Jonathan on 9/ [redacted] and he complained about the priceBecause of the confusion, I offered to credit his credit card $which he was satisfied with, his card was credited that dayWhat is upsetting about this situation is that the customer was fully aware that the price might increase and he did not let us rectify this situation before he filed a complaint with the Revdex.comAs far as the quality of the cleaning, we received no complaint from the customer, he did not call us to inform us that there was a problem, nor did he mention the quality during our conversation on 9/ [redacted] ? ?