Metaxlim Garcinia

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia and Coffee Cleanse supplements on a day trial basis back on 06/23/and paid the shipping and handling fees of $and $4.95.The trial expired on 07/08/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/08/$for the Garcinia and $for the Coffee Cleanse.Customer had contacted our Customer Service on 07/08/and requested for the subscription to be cancelled.We immediately granted the request and cancelled the account.The customer also requested a refund our Customer Service offered the customer a courtesy refund of $for the Garcinia and $for the Coffee Cleanse,which`the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds $for the Garcinia and $for the Green Coffee.Here are the refund confirmations:$Trans ID: [redacted] dated 07/19/ $Trans ID: [redacted] dated 07/19/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

The order was placed by my wife ( [redacted] ) using our shared credit cardThe following is the order information received from [email protected] at my wife's email address [redacted] Order Number: [redacted] Ordered On: 06/18/08:44pmBill to [redacted] ***United StatesShip to [redacted] ***United StatesItems in Your OrderMetaXlimGarcinia TrialPlease call our customer service for questions regarding this order Days a week6AM-6PM PST:877-759-4401Order Total:$

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Garcinia and Coffee Cleanse supplements on a day trial basis back on 06/04/and paid the shipping and handling fees of $and $The trial expired on 06/19/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/19/$for the Garcinia and $for the Coffee Cleanse supplements.Customer contacted our Customer Service on 06/23/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 06/04/$for the Garcinia and $for the Coffee Cleanse for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID: [redacted] dated 07/07/ $Trans ID: [redacted] dated 07/07/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxesAccording to our records, customer ordered our product ( the MetaXlim Garcinia ) on a day trial basis back on 03/31/and paid the shipping and handling fee of $The trial expired on 04/14/and due to the fact that the customer didn’t cancel they were charged $for the original shipmentThe following month on 05/17/the customer was charged again in the amount of $for the MetaXlim Garcinia Customer had contacted our Customer Service on 06/07/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the accountCustomer then requested a refundOur Customer Service had issued a 50% courtesy refund of $for the MetaXlim Garcinia charged on 05/017/which the customer acceptedHowever, we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $charged on 05/17/and $charged on 04/14/for the MetaXlim Garcinia for any misunderstanding when placing the orderHere is the refund confirmation: $Trans ID: [redacted] dated 06/15/ $Trans ID: [redacted] dated 06/15/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia and Coffee Cleanse on a day trial basis back on 04/03/and paid the shipping and handling fees of $and $4.95.The trial expired on 04/17/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/17/$for the Garcinia and $for the Coffee CleanseCustomer contacted our Customer Service on 04/18/and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 04/17/2017,$for the Garcinia and $for the Coffee Cleanse for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID: [redacted] dated 05/10/ $Trans ID: [redacted] dated 05/10/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint... resolved. Regards, [redacted]

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Garcinia and Coffee Cleanse supplements on a day trial basis back on 06/11/and paid the shipping and handling fees of $and $4.95.The trial expired on 06/26/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/26/$for the Garcinia and $for the Coffee Cleanse.Customer contacted our Customer Service on 06/26/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we have provided a full refund for the charge on 06/26/$for the Garcinia and $for the Coffee Cleanse for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID: [redacted] dated 07/10/ $ Trans ID: [redacted] dated 07/01/2017Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Garcinia and Coffee Cleanse on a day trial basis back on 06/10/and paid the shipping and handling fees of $and $4.95.The trial expired on 06/25/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/25/$for the Garcinia and $for the Coffee Cleanse.Customer contacted our Customer Service on 06/25/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we have provided refunds for the charges on 06/25/$for the Garcinia and $for the Coffee Cleanse for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID: [redacted] dated 07/11/ $Trans ID: [redacted] dated 07/11/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers
commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Garcinia supplements on a day trial basis back on 05/14/and paid the shipping and handling fee of $The trial expired on 05/29/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipment on 05/29/$.Due to no cancellation the autoship program took effectThe following month on 06/29/the customer was charged $for a new shipment.Customer contacted our Customer Service on 06/30/and requested for the subscription to be cancelled, which we did .On 07/06/the customer’s account was flagged as a chargeback due to the disputed charge.Unfortunately the chargeback processors and credit card companies have ruled the customer’s dispute in our favorRegardless we feel for our customer’s concerns and do apologize for the inconvenience, thus as a courtesy we will be providing a full refund for the charge on 06/29/$for any misunderstanding when placing the order.Here is the refund confirmation:$Trans ID:*** dated 07/12/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** ***: Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes According to our records, customer ordered our Garcinia product on a day trial basis back on 05/03/and paid the shipping and handling fee of $89.95.The trial expired on 05/17/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.Customer contacted our Customer Service on 05/19/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 05/17/for the Garcinia in the amount of $for any misunderstanding when placing the orderHere is the refund confirmation:$Trans ID:*** dated 06/02/Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our Garcinia and Cleanse on a day trial basis back on 6/18/and paid the shipping and handling fees of $and $On 06/26/our call center received a call to cancelThe customer was informed of the terms and conditions, and offered an extension and a free bottleThe customer accepted this, and was informed that they need to call back before August 3rd to cancelThe extended trial expired on 08/03/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/03/$for the Garcinia and $for the CleanseOn 08/03/2017, the customer’s husband called regarding the charges and he was informed that his wife called earlier and accepted an extension and was told to cancel before the deadline of 08/03/He asked to cancel, he was offered 50% discount and free bottles to continueHe declined and asked for a product refundHe was informed that because the trial was expired he would not get a full refundA partial refund was issued on 08/04/Full refund was issued on 08/11/Here is the refund confirmation: Refunded - $Trans-ID: *** dated 08/11/Refunded - $Trans-ID: *** dated 08/04/Refunded - $Trans-ID: *** dated 08/11/Refunded - $Trans-ID: *** dated 08/04/Refunds should reflect on customer's account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

The order was placed by my wife ([redacted]) using our shared credit card. The following is the order information received from [email protected] at my wife's email address [redacted]Order Number:[redacted]Ordered On: 06/18/2017 08:44pmBill to[redacted]United StatesShip to[redacted]United StatesItems in Your OrderMetaXlimGarcinia TrialPlease call our customer service for questions regarding this order 7 Days a week6AM-6PM PST:877-759-4401Order Total:$4.95

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.  According to our records, customer ordered our Garcinia and Cleanse on a 14 day trial basis back on 07/14/2017 and paid the shipping and handling fees of $4.95 and $5.95. The trial expired on 07/29/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/29/2017 $89.95 for the Garcinia and $85.95 for the Cleanse. On 08/05/17 our call center received a call from the customer.  The customer was informed of the terms and conditions, was offered savings, the customer refused and asked for the account to be cancelled. On 08/11/2017 refunds were issued for both products. Here is the refund confirmation: $89.95 Trans-ID: [redacted] dated 08/11/2017 $85.95 Trans-ID: [redacted] dated 08/11/2017 Refunds should reflect on customer's account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia and Coffee Cleanse on a 14 day trial basis back on 04/03/2017 and paid the shipping and handling fees of $5.95 and $4.95.The trial expired on 04/17/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/17/2017 $89.95 for the Garcinia and $85.95 for the Coffee Cleanse. Customer contacted our Customer Service on 04/18/2017 and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 04/17/2017,$89.95 for the Garcinia and $85.95 for the Coffee Cleanse for any misunderstanding when placing the order.Here are the refund confirmations:$89.95 Trans ID:[redacted] dated 05/10/2017.      $85.95 Trans ID:[redacted] dated 05/10/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers...

commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Garcinia and Coffee Cleanse on a 14 day trial basis back on 06/10/2017 and paid the shipping and handling fees of $5.95 and $4.95.The trial expired on 06/25/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/25/2017 $89.95 for the Garcinia and $85.95 for the Coffee Cleanse.Customer contacted our Customer Service on 06/25/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we have provided refunds for the charges on 06/25/2017 $89.95 for the Garcinia and $85.95 for the Coffee Cleanse for any misunderstanding when placing the order.Here are the refund confirmations:$89.95 Trans ID:[redacted] dated 07/11/2017.      $85.95 Trans ID:[redacted] dated 07/11/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia and Coffee Cleanse supplements on a 14 day trial basis back on 06/23/2017 and paid the shipping and handling fees of $5.95 and $4.95.The trial expired on 07/08/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/08/2017 $89.95 for the Garcinia and $85.95 for the Coffee Cleanse.Customer had contacted our Customer Service on 07/08/2017 and requested for the subscription to be cancelled.We immediately granted the request and cancelled the account.The customer also requested a refund our Customer Service offered the customer a courtesy refund of $44.97 for the Garcinia and $42.97 for the Coffee Cleanse,which`the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds $44.98 for the Garcinia and $42.98 for the  Green Coffee.Here are the refund confirmations:$44.98 Trans ID:[redacted] dated 07/19/2017.         $42.98 Trans ID:[redacted] dated 07/19/2017.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To  [redacted]: Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free...

trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes. According to our records, customer ordered our product ( the MetaXlim Garcinia ) on a 14 day trial basis back on 03/31/2017 and paid the shipping and handling fee of $4.95 The trial expired on 04/14/2017 and due to the fact that the customer didn’t cancel they  were charged $89.95 for the original shipment. The following month on 05/17/2017 the customer was charged again in the amount of $94.90 for the MetaXlim Garcinia.  Customer had contacted our Customer Service on 06/07/2017 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account. Customer then requested a refund. Our Customer Service had issued a 50% courtesy refund of $47.45 for the MetaXlim Garcinia charged on 05/017/2017 which the customer accepted. However, we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $47.45 charged on 05/17/2017 and $89.95 charged on 04/14/2017 for the MetaXlim Garcinia for any misunderstanding when placing the order. Here is the refund confirmation: $89.95 Trans ID:[redacted] dated 06/15/2017.    $47.45 Trans ID:[redacted] dated  06/15/2017. Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.