Metaxlim Garcinia

To [redacted]  :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before...

customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Garcinia and Coffee Cleanse supplements on a 14 day trial basis back on 06/11/2017 and paid the shipping and handling fees of $5.95 and $4.95.The trial expired on 06/26/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/26/2017 $89.95 for the Garcinia and $85.95 for the Coffee Cleanse.Customer contacted our Customer Service on 06/26/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we have provided a full refund for the charge on 06/26/2017 $89.95 for the Garcinia and $85.95 for the Coffee Cleanse for any misunderstanding when placing the order.Here are the refund confirmations:$89.95 Trans ID:[redacted] dated 07/10/2017      $85.95   Trans ID:[redacted] dated 07/01/2017Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
Regards,
[redacted]

Hello, We have received a complaint in regards to the customer, unfortunately we are unable to locate their order within our database using the information that was already provided to us.  Please assist us to locate their order and resolving the issue by providing us with the following...

information: 1) order number 2) first 6 and last 4 of the credit card which you used to make the order 3) description for the charge on your credit card.Thank you.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers...

commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Garcinia  and Coffee Cleanse supplements on a 14 day trial basis back on 06/04/2017 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 06/19/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/19/2017 $89.95 for the Garcinia and $85.95 for the Coffee Cleanse supplements.Customer contacted our Customer Service on 06/23/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 06/04/2017 $89.95 for the Garcinia and $85.95 for the Coffee Cleanse for any misunderstanding when placing the order.Here are the refund confirmations:$89.95 Trans ID:[redacted] dated 07/07/2017.      $85.95 Trans ID:[redacted] dated 07/07/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.  According to our records, customer ordered our Garcinia supplements on a 14 day trial basis back on 03/21/2017 and paid the shipping and handling fee of  $4.95.The trial expired on 04/04/2017 and due to the fact that the customer didn’t cancel they  were charged  $89.95 for the original shipment however the charge was declined on 04/04/2017 and processed on 05/04/2017. Customer had contacted our Customer Service on 06/05/2017 and requested for the subscription to be cancelled and refunded,however the customer’s account had been flagged as a chargeback for the disputed charges which automatically cancelled the customer’s account.Unfortunately, the chargeback processor and credit card companies have ruled the customer’s claim in our favor. Please relay this message to our customer, and feel free to let us know if you should have any questions.