Metro By T-Mobile Reviews (%countItem)
Metro By T-Mobile Rating
Address: 12920 SE 38th St, Bellevue, Washington, United States, 98006-1350
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The other day I dropped and lost my cell phone. So I go to my insurers website and guess what NO COVERAGE. I added the insurance back on the 12th of February, and this will have been the second time I've discovered that the Insurance has been taken off! What's more they're blaming me the customer when I had Just paid my bill in person and also added the insurance back on.
I have a security code on my account so no one can access it but me, and yet Someone is still screwing with my account
Bottom line METRO BY T MOBILE has lost a long time customer.
T Mobile wants 151.77 for a refurbishing charge. I was patient 5 hours and their employees should own up to their mistakes and not make consumers suffer. Ive contacted the store and billing, they promise to help and dont call back. Im sending another letter today 8/27/20. Rep *** told me the company name was not for billing only so I could get help with their automated line in the future, now this could go against someone elses credit. I have mo affiliation with Central Valley Heating Air Electrical.
Tell us why here... September 2, 2020FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western Washington1000 Station Drive, Ste. 222DuPont, WA 98327Re: ***Your File No. ***To Whom It May Concern: T-Mobile USA, Inc. (“T-Mobile”) is in receipt of your correspondence dated August 27, 2020 regarding the above-referenced file number. T-Mobile regrets any concerns that Ms. has an account. Upon speaking with Ms. on August 31, 2020, T-Mobile confirmed she was not being charged a fee in the amount of $151.71. Our review found Ms. visited a T-Mobile store to port her phone number from Metro by T-Mobile and when the representative entered her phone number in the system, an account came up in another account holder’s name. However, the account previously associated with Ms.’s current mobile number does not belong to her. As such, she is not responsible for any charges with the account. T-Mobile regrets any misunderstanding this may have caused. Ms. confirmed with T-Mobile that she never activated an account with us and stayed with Metro by T-Mobile. Please be assured T-Mobile strives to provide world-class service to all our customers on each contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms.’s recent contact with our retail location. Based upon the above, we respectfully request that this matter against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at ***. Very truly yours, T-MOBILE USA, INC. Debbie B.Executive Response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Full SCAM if you Lease a phone. This company takes advantage of people by selling leases via SmartPayLease.com with OUTRAGEOUS cost. I used my credit card for a lease contract my 85 year old aunt signed for on a new Apple IPhone S.
Cost $399 plus tax.
Full term lease on phone was over $800 but zero interest if I prepaid within 6 months. Two payments of $70.00 each and I called to pay off. Amount $416.00???
NOT DISCLOSED 20% PREPAYMENT PENALTY of original purchase cost penalty from inception.
If you have limited resources it is like a rent to own sofa or TV. You are going to pay 2X the market rate for financing thru this digital pawn broker.
If you can, guide others to fair and reasonable options before letting this scam lease company financial disadvantage you.
My service is not working. I work from home and I rely on my phone service.. I am unable to make phone calls and unable to call or contact customer service from my phone. I went to a local metro-t-mobile office and they said it has to do with switching to 5g service but that does not make sense since I can use my service a block away from my house. I lost a day's wage due to my non working service so far.
Tell us why here... September 1, 2020FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western Washington1000 Station Drive, Ste. 222DuPont, WA 98327Re: *** Your File No. *** Metro by T-Mobile Account No: xxxxx***To Whom It May Concern:Metro by T-Mobile is a brand operated under T-Mobile USA, Inc. (“T-Mobile”). As such, T-Mobile provides response on behalf of Metro by T-Mobile. T-Mobile and Metro by T-Mobile may sometimes be referred to herein, collectively, as “T-Mobile”.T-Mobile is in receipt of your correspondence dated August 20, 2020 regarding the above-referenced account. In Mr. letter to your office, he indicates he is not able to use service with his handset in or around his home. We regret any coverage issues Mr. has experienced. Unfortunately, T-Mobile is unable to guarantee coverage in all areas. There are several factors and conditions that may interfere with actual service, quality, and availability. Although the coverage map at www.MetrobyT-Mobile.com does not guarantee service availability, it predicts and approximates our wireless coverage area outdoors, which may vary from location to location and may change without notice. T-Mobile has verified the address on Mr. complaint and based on the coverage map, confirms his address is in a moderate coverage area. On August 19, 2020, it was found a specific tower was undergoing maintenance and has since been resolved on August 20, 2020, and no further issues are seen at this time. Please note we have no record of Mr. contacting us within the last 30 days with concerns regarding his coverage. It is important if customers experience any difficulties with the service, that they provide T-Mobile details of the problem within a timely manner, including the date, time and the area(s) in which it occurred, including the major cross streets. This information is critical to our ability to evaluate and troubleshoot service and coverage issues. Once aware of the situation, T-Mobile can attempt to resolve the issue through network or equipment adjustments. Please note, Mr. last contact to T-Mobile was on April 20, 2020, to check the activation date of his LG K30.T-Mobile has advised that Mr. he can use Wi-Fi calling at home, however he needs to update his E911 address to ensure that his service will work properly. Mr. can update his information by going to https://www.metrobyt-mobile.com/content/metro/en/mobile/metro/support/support.device-support.general-troubleshooting.html. T-Mobile has applied a $5.00 credit to his account on August 23,2020, leaving a balance of $45.00 due on September 23, 2020. T-Mobile regrets any inconvenience to Mr., and we appreciate his business. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Customers may contact Customer Care by dialing 611 from their handsets or by dialing 1 (888) 863-8768. If you have any questions, please do not hesitate to contact our office at the address listed below or toll free at 425-689-***. Very truly yours,METRO BY T-MOBILEDolly A Executive Response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
While being out shopping I went into store 7280 West McNab RD North Lauderdale FL.33068 to check to see the reason why my bill was up from the previous price that was shown to me online. As I walked in I observed the cashier helping a customer who was in the store before me. I patiently waited until it was my turn but during the time the cashier was helping the customer the customer went to look at some accessories for their phone so the cashier asked me if I was there to pay a bill but I said to him that I was there to check to see why my bill was high from the online price. He (the cashier) said to me that I could call customer service to resolve that issue. I said to him I know but while I was out I thought that I would stop by since the store was in the area to see. He (the cashier) turned and said that he was helping another customer but at the same time giving off the since that he didn't wanted to be of service to me. He (the cashier) went back to the previous customer. they talked for about a minute before they moved from the register. I kindly ask him (the cashier) did they have store card but him (the cashier) being rude informs me that I can't be calling the store asking him any questions about my bill. I have to call customer service for those answers as he's looking for a store card and then said no we don't have any store cards. I said in a kind voice thank you and proceeded to walk out the store.
Product_Or_Service: LG /LGK40/$30 2G Plan
Account_Number:
Tell us why here... September 3, 2020FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western Washington1000 Station Drive, Ste. 222DuPont, WA 98327Re: ***Your File No. *** Metro by T-Mobile Account No: ***To Whom It May Concern:Metro by T-Mobile is a brand operated under T-Mobile USA, Inc. (“T-Mobile”). As such, T-Mobile provides response on behalf of Metro by T-Mobile. T-Mobile and Metro by T-Mobile may sometimes be referred to herein, collectively, as “T-Mobile”. T-Mobile is in receipt of your correspondence dated August 18, 2020, regarding the above-referenced account. T-Mobile regrets any billing concerns Mr. had regarding the account and we appreciate the opportunity to address his concerns. T-Mobile’s records reflect that Mr. had two lines of service with Metro by T-Mobile. In addition, Mr.’ primary line was subscribed to a $60 Unlimited plan, and he had a secondary line ending in *** that was subscribed to the free line of service promotional offer. As such, Mr. was paying $60 a month for two lines of service. Mr. ported his primary line ending in *** to T-Mobile on August 12, 2020. As a result, the number ending in *** that was subscribed to the free line of service promotion was then converted to the $30 2GB data plan as it was no longer eligible for the free line promotional discount. During our conversation with Mr. on September 2, 2020, we explained the information above. Mr. expressed his understanding with the information provided. T-Mobile regrets any misunderstanding and regret Mr.’ experiences while visiting a retail location. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Customers may contact Customer Care by dialing 611 from their handsets or by dialing 1 (888) 863-8768. If you have any questions, please do not hesitate to contact our office at the address listed below or toll free at 1-844-282-8211 ext. ***.Very truly yours,METRO BY T-MOBILEChris H.Executive Response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I am having trouble placing phone calls outside my immediate calling area. Either it dials and stops or I get a message we cannot complete this call at this time.
I tried to phone customer service to find out what is the matter. I dialed 1-888-863-8768.
It opened my mymetro app and told me to follow the instructions on my screen. But the ONLY instructions on that screen, or any other screen, are to pay my bill, which is not due until next week. There is NO way to talk to someone at customer service.
If I wait nothing happens. And my phone call closes the minute the mymetro app opens so of course pressing 0 or 2 or anything else accomplishes nothing.
I tried Chat, which is a bot, which kept variously not understanding me and telling me to phone the same number at customer service.
Even the phone number you've got is the same phone number, though my guess is if you call it it will give you more options since you wouldn't be calling from a phone with Metro PCS phone.
This is an update to the complaint I filed against Metro by T-Mobile on August 17. Complaint ID
I won't be accepting their response, if you even get one. Whatever else one can say about them, they're so fast, you should have had their response already. Their professionalism, honesty, ethics and general level of intelligence have completely underwhelmed me.
On August 18, I got a phone call from Carlos T, "Sr. Specilist, Executive Response" (spelling error his), Office of the President
Desk: (425) 689-3494 @ T-Mobile.com .
Mr. T was completely unprofessional. The jist of his highly repetitive 2.4 minute conversation was, "You know, there is an epidemic, you know, and it is hard to keep our call centers open all of the time, you know? And you know, that's how the world works!" I told him politely I was going to hang up on him if he had nothing different to say. He may not have heard me over his own voice. I hung up on him. He promptly called me back and started in again. Then he sent me an email asking for the first time about the phone calls I couldn't make to Dallas on Monday, and asked me to call him back. I emailed him the required information on the phone calls and said I wouldn't be calling him to do more arguing. I have heard no more from him. He repeatedly and unprofessionally tried to bully me into submitting to his ridiculous and unethical point of view, and when he finally realized I wouldn't he lost interest.
I strongly suspect this did not come from any executive office, but from a designated person at one of their call centers, and it was made to look as if it came from a phone number in the U.S.
The way I read this, Metro by T-Mobile has not formally closed its call centers, but absenteeism due to the epidemic is so high they can't consistently keep them open. The only way that is possible, is if they have their CSR's packed like sardines in their call centers, with no PPE or social distancing, let alone they should be working from home during the pandemic. Not only are the employees all getting sick at once, so are their families, and their friends, and elderly people who live with them, and may be outbreaks in their communities as a result that did not already exist, as happened in the U.S. meat industry.
Such treatment of employees is hardly normal Capitalist mistreatment of employees in order to make more bucks. It's simply unscrupulous by any moral standard. I WILL not do business with ANY company that treats its employees, their families, and their communities like this.
I promptly arranged to switch my phone service to another carrier. As soon as I get my new cell phone I will port out my phone number and I am done with Metro by T-Mobile. I have written to the CEO of T-Mobile to tell him why.
Both yesterday and today, the customer service phone number still does not get through to a person, just opens the myMetro app, which still does not offer the promised instructions on the screen.
In my years with Metro PCS, I have usually found their customer service agents unprofessional and unknowledgeable on anything at all it was their function to know or to do, but, this certainly takes the cake.
Yours
August 27, 2020
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: *** Your File No. *** Metro by T-Mobile Account No: xxxxx***
To Whom It May Concern:
Metro by T-Mobile is a brand operated under T-Mobile USA, Inc. (“T-Mobile”). As such, T-Mobile provides response on behalf of Metro by T-Mobile. T-Mobile and Metro by T-Mobile may sometimes be referred to herein, collectively, as “T-Mobile”.
T-Mobile is in receipt of your correspondence dated August 17, 2020, regarding the above-referenced account. T-Mobile regrets any service concerns Ms. has regarding the account and we appreciate the opportunity to address her concerns. On May 26, 2015, Ms. activated the account with one voice line of service ending in ***. Ms. was subscribed to the 50UNLG1 rate plan at a cost of $50.00 per month which includes unlimited minutes, unlimited messages, unlimited data at up to 5G speeds depending on device and network capability, and domestic long distance.
Unfortunately, T-Mobile is unable to guarantee coverage in all areas. There are several factors and conditions that may interfere with actual service, quality, and availability which is explained within the Terms and Conditions of Service and can be found at www.metrobyt-mobile.com/terms-conditions-service. T-Mobile has verified Ms.’s primary place of usage address and based on the coverage map, confirmed the address is in a good coverage area with no known issues and no modernization in progress. It is important that if customers experience any difficulties with the service, that they provide T-Mobile details of the problem, including the date, time, and the specific location in which it occurred, including the major cross streets. Please note this information is critical to our ability to evaluate and troubleshoot service and coverage issues. Once aware of the situation, T-Mobile can attempt to resolve the issue through network or equipment adjustments.
Regarding Ms. contacting T-Mobile’s Customer Care. Please be advised T-Mobile’s Customer Care department is currently on abbreviated schedules due to the current state of the nation and COVID-19. T-Mobile is closely monitoring the latest developments around COVID-19 and evaluates the appropriate steps we need to take as a business to align guidelines from State, Local, and Federal Government agencies with what is best for our customers and our employees. T-Mobile regrets any inconvenience Ms. may have encountered when attempting to reach Customer Care. If Customer Care associates are not be available, the Interactive Voice Response system will direct customers to the website www.metrobyt-mobile.com, or the Metro by T-Mobile application My Metro App. We regret any confusion this may have caused.
Upon speaking with Ms. on August 18, 2020, T-Mobile offered to troubleshoot any service concerns Ms. may have experienced; however, Ms. respectfully declined as she was switching carriers. On August 21, 2020, Ms. ported out her mobile number ending in *** canceling the account. Should Ms. have any questions regarding this matter, or the information provided, she may contact our office at the number listed below. T-Mobile regrets any inconvenience to Ms..
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Customers may contact Customer Care by dialing 611 from their handsets or by dialing 1 (888) 863-8768. If you have any questions, please do not hesitate to contact our office at the address listed below or toll free at 425-689-3494.
Very truly yours,
METRO BY T-MOBILE
Carlos T
Executive Response
Started service with Metro by Tmobile o. 3/2/2020 have had nothing but constant issues with service. Phone constantly has no net access and it's supposed to be unlimited. They sold me an IPhone 7 that gets so hot it feels like it's about to catch on fire. And I am not getting the u limited service that I am paying for.
August 26, 2020FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western Washington1000 Station Drive, Ste. 222DuPont, WA 98327Re: ***Your File No. *** Metro by T-Mobile Account No: ***To Whom It May Concern:Metro by T-Mobile is a brand operated under T-Mobile USA, Inc. (“T-Mobile”). As such, T-Mobile provides response on behalf of Metro by T-Mobile. T-Mobile and Metro by T-Mobile may sometimes be referred to herein, collectively, as “T-Mobile”.T-Mobile is in receipt of your correspondence dated August 18, 2020, regarding the above-referenced account. T-Mobile regrets to hear of Ms.’s plan and device concerns. Metro by T-Mobile records indicate that Ms. activated service on March 3, 2020, with one line of service ending in *** and subscribes to our $60.00 Unlimited LTE w/15GB Hotspot rate plan. The rate plan offers unlimited talk, text and unlimited data with 15GB’s of mobile hotspot. Metro by T-Mobile is always working to improve its service, and we regret any data service issues Ms. may have experienced. Unfortunately, we are unable to guarantee data speeds in any location. There is no way to predict an exact speed with the variety of factors that can affect a customer’s experience. The device speeds may vary depending on the device operating system, processor, battery life, running applications, peak theoretical speeds, and distance from the cell site. Additionally, customers may experience different results based on location and number of other customers on the network.T-Mobile has reviewed our records and have found that the last call to our Customer Care was made on March 26, 2020, regarding coverage concerns and it documented that Ms. completed troubleshooting and issues had been resolved at that time. We have not received anything recent regarding this matter, until this letter was received from your office. A review of Ms.’s data usage history over the last three bill cycles reflect normal usage. From the dates of May 3, 2020 through June 2, 2020, Ms. used 27.06GBs and from June 3, 2020 through July 2, 2020 she used 26.12GBs and for July 3, 2020, through August 2, 2020 she used 31.87GBs. As of August 21, 2020, Ms. has used 14.34GBs of her unlimited service and 7.83GBs of the 15GBs for her mobile hotspot and has twelve more days in her billing cycle. If Ms. would like to make any changes in the future or check her data usage, she can do so by downloading the MyMetroApp, or log into the MyMetro Application, tap on “Your Data” and she can see her usage for her device. The MyMetroApp explains, to get the most accurate presentation of usage, Ms. can turn off her handset and access MyAccount on metrobytmobile.Regarding Ms.’s Apple iPhone 7 32GB device, it should be noted that this device has been used since March 28, 2020 through May 4, 2020, with IMEI ***. Although Ms. did not purchase insurance upon the purchase of her device, she does have a 1-year limited warranty through the manufacturer Apple. Ms. can check her warranty info at *** as she has a Limited one year warranty for the phone until March 20, 2021. If Ms. needs to exchange her cell phone and it is covered under Apple’s warranty policy, we ask she please visit the website listed above and provide proof of purchase and Apple will be able to assist her further. Please be advised as of May 4, 2020, Ms. is currently using a Huawei Y9 Prime which is not a T-Mobile marked device.On August 17, 2020, upon discussing the account with Ms. the above was explained. Additionally, it was explained that T-Mobile is always working on our coverage and network and we hope to improve capacity in all areas in the future. It should be noted that if any further issues transpire in the future, and Ms. should experience slower speeds in certain locations, it was recommended that she use Wi-Fi whenever it is available for faster speeds. Ms. mentioned she is an Uber driver and uses this device for work, T-Mobile explained that coverage is working in the area as expected, and it was explained that her service and availability will vary while on the road. T-Mobile appreciates the opportunity to review her account concerns.Based on the foregoing, we respectfully request that this complaint against Metro by T-Mobile be closed.Customers may contact Customer Care by dialing *** from their handsets or by dialing ***. If you have any questions, please do not hesitate to contact our office at the address listed below or toll free at ***.Very truly yours,METRO BY T-MOBILEDolly A.Executive Response
This is starting to become ridiculous! Revdex.com METRO TAKE MY NUMBER OFF YOUR WEBSITE! I've made several complaints regarding the phone number listed is A PERSONAL NUMBER!!!!!!! I have gotten up to 100 calls a day! Take my number off this page!
Account_Number:
August 26, 2020FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western Washington1000 Station Drive, Ste. 222DuPont, WA 98327Re: ***Your File No. *** To Whom It May Concern:Metro by T-Mobile is in receipt of your correspondence dated August 10, 2020, regarding the above-referenced file number. Please be advised that Metro by T-Mobile has successfully resolved Mr.’ concern to his satisfaction.Metro by T-Mobile regrets any concern Mr. has experienced regarding his mobile number ending in *** being listed as Metro by T-Mobile’s Corporate Office contact number on the Dallas Revdex.com’s website. Metro by T-Mobile was able to partner with the Dallas Revdex.com office and were able to get his number removed from their website which has been confirmed as of the date of this letter to have been removed. Metro by T-Mobile regrets any inconvenience to Mr..Based on the foregoing, we respectfully request that this complaint against Metro by T-Mobile be closed.Customers may contact Customer Care by dialing *** from their handsets or by dialing ***. If you have any questions, please do not hesitate to contact our office at the address listed below or toll free at ***.Very truly yours,METRO BY T-MOBILEOscar T.Executive Response
I called Metro on numerous occasions because I had no internet access and I'm paying 50.00 dollars a month for unlimited date. I have so many records of my calls to them. They said a technician would get in touch with me but never did .This went on for about 6 months. Everything was fine until metro merged with T-mobile..I dis factory reset on my mlm phone nothing seemed to resolve my problem. My phone isn't a year old.And I don't have a mlm lot of apps on my phone I do turn my phone off at night.. I'm paying 50.00 and not getting the service they offered me.
Product_Or_Service: Samsung /Samsung Galaxy A 20/Metro by T- Mobile
Account_Number:
August 27, 2020FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western Washington1000 Station Drive, Ste. 222DuPont, WA 98327Re: ***Your File No. ***Metro by T-Mobile Account No: ***To Whom It May Concern:Metro by T-Mobile is a brand operated under T-Mobile USA, Inc. (“T-Mobile”). As such, T-Mobile provides response on behalf of Metro by T-Mobile. T-Mobile and Metro by T-Mobile may sometimes be referred to herein, collectively, as “T-Mobile”.T-Mobile is in receipt of your correspondence dated August 13, 2020, regarding the above-referenced account. T-Mobile regrets hearing of Ms.’s concerns regarding her data coverage. Metro by T-Mobile cannot guarantee coverage in all areas, and indoor coverage can never be guaranteed, as coverage is highly variable and is dependent upon many factors. Please be advised, T-Mobile engineering does not proactively reach out to our customers with the findings of their investigation. Metro by T-Mobile has verified Ms.’s primary place of usage address and based on the coverage map, confirms the address is in a good coverage area with no known issues, and no current modernization in progress. Please note, Ms. was able to provide examples in which the Metro by T-Mobile team was able to investigate. Upon investigating Ms.’s concerns, Metro by T-Mobile has determined she is experiencing the expected coverage. Ms. has been notified by phone on August 20, 2020. Regrettably, there is currently no plans to improve coverage in this area at this time. Metro by T-Mobile appreciates being given the opportunity to review and address Ms.’s concerns regarding this matter. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Customers may contact Customer Care by dialing 611 from their handsets or by dialing 1 (888) 863-8768. If you have any questions, please do not hesitate to contact our office at the address listed below or toll free at 425-689-3476.Very truly yours,METRO BY T-MOBILEFelicia P Executive Response
To whom it may concern:
Thank you for addressing this issue.
I have been paying a basic plan of $30 a month. This year my father traveled outside the US and with the covid got stuck in Ecuador. I added a $20 International Calling plan to communicate with him. I was pleased with MetroPCS with this benefit in this pandemic. However, I traveled abroad to care for him and therefore I just want to drop that part of the package. Simple request. However they have a verification system where they send a code to the phone. My phone doesn't work outside the US. I can't get the code. I have spent last month and again this month again with customer service paying international calling fees begging them to assist to cancel the $20 a month charge. They have my email on file cuz they forward notifications to me when I have made payments to then. And their Philipino agents can't get it together to resolve such a basic issue. $20 a month is a lot to me since I am not working. I don't think the Russians nor Chinese are interested in eliminating an add-on of $20 to call internationally from a basic package of a phone plan. Complaint:
1) Customer Service in a foreign country inefficient
2) Can't communicate through other sources already on file like my email or even mail ( the Postal Service in Ecuador bankrupted thus no postman)
3) Can't access my account online to eliminate a portion of my package that is unnecessary because I am where I need to be to avoid calling internationally. Credit of $20 and drop the international calling plan for the future til I get back if I get back alive. .
Please, this verification system is wonderful , however if one is traveling abroad and wants to handle this online it's inefficient.
I need to rid $20 off my plan!
I will no longer use MetroPCS if they can't resolve this asap.
Thank you.
***
Account_Number:
August 27, 2020FILED ELECTRONICALLYBureau
Service Revdex.com of Alaska,
Oregon, & Western Washington1000
Station Drive, Ste. 222DuPont,
WA 98327Re: ***Your File No. *** Metro by T-Mobile Account No: xxxxx***To Whom It May Concern:Metro
by T-Mobile is a brand operated under T-Mobile USA, Inc. (“T-Mobile”). As such, T-Mobile provides response on behalf
of Metro by T-Mobile. T-Mobile and Metro by T-Mobile may sometimes be referred
to herein, collectively, as “T-Mobile”.T-Mobile
is in receipt of your correspondence dated August 12, 2020, regarding the
above-referenced account. Metro by
T-Mobile regrets any concerns Ms. experienced when attempting
to access her account to make changes. Metro
by T-Mobile records reflect that on April 25, 2020, Ms. contact
Customer Service and requested to have the $20.00 Global Voice 50 Plus feature
added to her line. Please note that Metro by T-Mobile takes account security
seriously. Metro
by T-Mobile’s account
verification policy states that if an account has a PIN/passcode, it is the first piece of information
that is requested by Customer Service to
gain access to the account. If a customer does not remember their PIN/passcode, they can change
their PIN/passcode by receiving and verifying a one-time PIN that is sent to their Metro by T-Mobile handset. Please note that when a customer is unable to receive
the one-time PIN, they must visit
a Metro by T-Mobile retail location with a government issued identification to reset the account
password before
access can be granted.Upon
communicating with Ms. on August 21, 2020, via email
correspondence, Metro by T-Mobile has removed the $20.00 Global Voice 50
Plus feature as requested by Ms.. Please note that Ms.’s
balance was updated to $30.00 which is due by September 11, 2020. Metro by T-Mobile regrets any inconvenience
to Ms. and we appreciate her business. Based on the foregoing, we respectfully
request that this complaint against Metro by T-Mobile be closed.Customers
may contact Customer Care by dialing 611 from their handsets or by dialing 1
(888) 863-8768. If you have any questions, please do not
hesitate to contact our office at the address listed below or toll free at 425-689-***.Very truly yours,METRO BY T-MOBILEJuan BExecutive Response
I am thankful for you responding my complaint and I apologize for sending it to the wrong address. However Metro PCS has communicated with me and they have resolved the issue. Please disregard the matter .
When I call MetroPCS or Metro by TMobile I keep telling them my phone service keep dropping they said they will fix it and they had me make a call on a different phone the calls go through fine but if its longer than 20-30 mins or 5-10 mins my calls will drop or if on my Google Chrome searching for apartments the search will go extremely slow they have me to reset my data it worked for couple minutes and back to square one I already told them I had restart my phone and I have no wifi on but they don't listen I constantly had to repeat myself over and over again its not the wifi its most likely the phone I bought and the guy from the store didn't set it up right or the service itself They told me the coverage is fine from where my location that im visiting out or in stores
Product_Or_Service: Samsung /Samsung Galaxy A11/$60 dollar plan
Account_Number:
To Whom It May Concern:Metro
by T-Mobile is a brand operated under T-Mobile USA, Inc. (“T-Mobile”). As such, T-Mobile provides response on behalf
of Metro by T-Mobile. T-Mobile and Metro by T-Mobile may sometimes be referred
to herein, collectively, as “T-Mobile”.T-Mobile
is in receipt of your correspondence dated August 9, 2020, regarding the
above-referenced account. Metro by
T-Mobile is always working to improve its coverage, and we regret any service
issues Ms. may have experienced. Although the coverage map at
https://www.metrobyt-mobile.com/coverage/coverage-map does not guarantee
service availability, it predicts and approximates our wireless coverage area
outdoors, which may vary from location to location and may change without
notice. Unfortunately, Metro by T-Mobile
is unable to guarantee coverage in all areas. There are several factors and conditions that may interfere with actual
service, quality, and availability. Metro
by T-Mobile has verified Ms.’s address which is the same address listed
in her concern to your office, and based on the coverage map, confirms her home
address is in a moderate coverage area with little reliable indoor coverage.Regretfully,
as Ms. has since canceled her Metro by T-Mobile account ending in ***
when she transferred the wireless line ending in *** to another carrier, we
are unable to further address her coverage concerns. We regret losing Ms. as a member of
the Metro by T-Mobile family and hope she will consider us as her wireless
carrier in the future. Based on the foregoing, we respectfully
request that this complaint against T-Mobile be closed.Customers
may contact Customer Care by dialing 611 from their handsets or by dialing 1
(888) 863-8768. If you have any questions, please do not
hesitate to contact our office at the address listed below or toll free at ***Very truly yours,METRO BY T-MOBILEAmor M.Executive Response
I have been purchasing"select shared"minutes to do conference calls with my church. I try not to run out of minutes so I try and purchase minutes before I run out. The clerk in the store always tell me that they have to stop the service and start it up again and that's why I loose the remaining minutes I have left, which is a rip off to me because the minutes that I loose have already been paid for. This is a loss for me but I have continued to do this for the past 4 or 5 months only because this is the only way I can attend church services which is very important to me.
Product_Or_Service: Other //Unlimited
Account_Number:
Tell us why here... August 27, 2020FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western Washington1000 Station Drive, Ste. 222DuPont, WA 98327Re:***Your File No. ***Metro by T-Mobile Account No: xxxxx***To Whom It May Concern:Metro by T-Mobile is a brand operated under T-Mobile USA, Inc. (“T-Mobile”). As such, T-Mobile provides response on behalf of Metro by T-Mobile. T-Mobile and Metro by T-Mobile may sometimes be referred to herein, collectively, as “T-Mobile”.T-Mobile is in receipt of your correspondence dated August 11, 2020, regarding the above-referenced account. Metro by T-Mobile regrets any concerns Ms. has regarding Select Share minutes. Metro by T-Mobile’s unlimited talk plans are for calling other individuals. Calls to services like chat lines, conference call lines, radio broadcast numbers, and others aren't included. However, customers continue to stay connected with those services with our Select Shared Calling service. For $3, customer can receive 300 minutes or 1,000 minutes of calling per month for $10. It should be noted that the minutes added each month are only available through the end of the usage cycle and any remaining minutes at the end of the cycle are removed. Additionally, the minutes do not stack and, therefore, Metro by T-Mobile recommends that customers manage their minutes to ensure they do not run out during a conference or chat line interaction. Upon speaking with Ms. on August 24, 2020, Metro by T-Mobile advised of the above and offered a $20.00 courtesy credit to her account. Ms. accepted this offer as full resolution to her concerns. We regret any inconvenience to Ms.. Based on the foregoing, we respectfully request that this complaint against Metro by T-Mobile be closed.Customers may contact Customer Care by dialing 611 from their handsets or by dialing 1 (888) 863-8768. If you have any questions, please do not hesitate to contact our office at the address listed below or toll free at 425-689-3462.Very truly yours,METRO BY T-MOBILEThomas MExecutive Response
Items were purchased pre-bugged. As well as directing service messages to another device, ( (thinking printer,Bluetooth,apps,etc. As well as an overcharged for the devices.
Product_Or_Service: Motorola //Family
Account_Number:
August 27, 2020FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western Washington1000 Station Drive, Ste. 222DuPont, WA 98327Re: *** Your File No. *** Metro by T-Mobile Account No: XXXXX***To Whom It May Concern:Metro by T-Mobile is a brand operated under T-Mobile USA, Inc. (“T-Mobile”). As such, T-Mobile provides response on behalf of Metro by T-Mobile. T-Mobile and Metro by T-Mobile may sometimes be referred to herein, collectively, as “T-Mobile”.T-Mobile is in receipt of your c***pondence dated August 11, 2020, regarding the above-referenced account. Please be advised we have made attempts to contact Mr., which have proven unsuccessful. As such, T-Mobile will make every effort to address Mr.’s concern within this letter. T-Mobile regrets any concern Mr. has experienced with his handset. T-Mobile records confirm that on August 9, 2020, Mr. visited a store and upgraded his two mobile lines ending n *** and *** to a new Metro by T-Mobile Motorola E6 handset. It should be noted T-Mobile’s systems use a sophisticated encryption and the ciphering keys change frequently between the phone and the network by using the authentication functions of the System Identifying Module (SIM) card. The level of encryption and the frequent changing of the encryption keys make the interception of communication on our network extremely difficult.It should also be noted that compatible T-Mobile handsets only come preloaded with designated T-Mobile and Metro by T-Mobile apps to help customers manager their account and view their usage. Any other third-party apps can only be installed with approval of the handset’s owner and or Gmail email address verification. if Mr. is still experiencing issues with his handsets T-Mobile recommends, he visit a local Metro by T-Mobile retail location to review his devices further. It is important to note that upgrade pricing is only available in a Metro by T-Mobile or Metro by T-Mobile Authorized Retailer location. However, all upgrade pricing is subject to applicable taxes and fees and an activation fee. If Mr.’s purchase receipt reflects otherwise, T-Mobile recommends he visit the location where he purchased his handsets for further review. T-Mobile regrets any inconvenience to Mr.. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Customers may contact Customer Care by dialing 611 from their handsets or by dialing 1 (888) 863-8768. If you have any questions, please do not hesitate to contact our office at the address listed below or toll free at 425-689-3497.Very truly yours,METRO BY T-MOBILEOscar TExecutive Response
I bought a brand new IPHONE SE 64G the representative who set up the phone added programs from my old phone which the iphone already has or ones which I can access through the internet taking up unnecessary space. By August 2nd my brand new apple ID/phone had already been compromised.(hacked) Someone was signing in from Bellevue, Washington. So, I promptly changed the password, several times by now. I contacted apple and they were minimal help at best. I had higher expectations from both Apple and Metro. The IPHONE is supposed to also come with 90 days of Apple Support mine only has 60:(
Product_Or_Service: Other /SE/prime unlimited plus 15 gig hot spot
Account_Number:
To Whom It May Concern:
Metro by T-Mobile is a brand operated under T-Mobile USA, Inc. (“T-Mobile”). As such, T-Mobile provides response on behalf of Metro by T-Mobile. T-Mobile and Metro by T-Mobile may sometimes be referred to herein, collectively, as “T-Mobile”.
T-Mobile is in receipt of your correspondence dated August 19, 2020, regarding the above-referenced account. T-Mobile regrets Ms. has any concerns with her handset, and we appreciate the opportunity to respond. T-Mobile records indicate on July 30, 2020, Ms. started using the Apple iPhone SE with the IMEI number ending in ***. Please note, Ms.’s purchase was made through a third-party retailer and as such she would be subject to the terms of the retail location. Please note, if Ms. has any unwanted applications on her handset, she can follow the below steps to remove them from her handset.
1. Launch the Settings app on your iPhone or iPad.
2. Tap General.
3. Tap Device Storage.
4. Select the app you want to delete.
5. Tap Delete app.
6. Tap Delete to confirm that you want to delete the app.
It should be noted T-Mobile’s systems use a sophisticated encryption and the ciphering keys change frequently between the phone and the network by using the authentication functions of the System Identifying Module (SIM) card. The level of encryption and the frequent changing of the encryption keys make the interception of communication on our network extremely difficult. We would advise Ms. to change her passwords on the applications she has on her handset and her Apple ID password if she feels any of these accounts have been compromised and work with her local law enforcement.
Regarding Ms.’s Apple Support concern, she would need to speak with Apple regarding their product as T-Mobile is a separate entity and we would not be able to speak to their policies. T-Mobile regrets any inconvenience to Ms., and we appreciate her business.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Customers may contact Customer Care by dialing 611 from their handsets or by dialing 1 (888) 863-8768. If you have any questions, please do not hesitate to contact our office at the address listed below or toll free at 425-689-3492.
Very truly yours,
METRO BY T-MOBILE
Ashley S. Executive Response
After being a loyal customer with this company for several year with four phones, I decided to switch to another carrier. This company locked my son's iPhone and refuses to unlock it so I can switch to another carrier. They say it's already unlocked, but his phone says it's locked when he puts the new cim card in and Apple even said that Metro has it locked. Each time, I call customer service, I spend at least an hour on the phone which causes my anxiety to go through the roof. I have spoken to around 12 people who have refused to put a technical support ticket in and 2 people that finally agreed to put a ticket in and was given ticket numbers and told that I would have the unlock code sent to my email within 72 hours. However, I never received the unlock code and when I call and give them the ticket numbers, they say they can't help me because the phone is already unlocked. My son has not been able to use his iPhone XR. I also tried to call the corporate phone number, but it just rings busy.
This complaint has been resolved as of today. I'm so thankful.
Phone being hacked or cloned also spotty internet coverage
Product_Or_Service: LG //Unlimited
Account_Number:
August 28, 2020
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: ***
Your File No. ***
Metro by T-Mobile Account No: ***
To Whom It May Concern:
Metro by T-Mobile is a brand operated under T-Mobile USA, Inc. (“T-Mobile”). As such, T-Mobile provides response on behalf of Metro by T-Mobile. T-Mobile and Metro by T-Mobile may sometimes be referred to herein, collectively, as “T-Mobile”.
T-Mobile is in receipt of your correspondence dated August 18, 2020, regarding the above-referenced account. T-Mobile regrets hearing of Ms.’s concerns. Unfortunately, T-Mobile is unable to guarantee coverage in all areas. There are several factors and conditions that may interfere with actual service, quality, and availability which is explained within the Terms and Conditions of Service and can be found at www.metrobyt-mobile.com/terms-conditions-service. T-Mobile has verified Ms.’s primary place of usage and based on the coverage map, confirmed the address is in a good coverage area with no known issues, and no current modernization in progress. Upon investigating Ms.’s concerns, T-Mobile has determined the coverage in Ms.’s area is working as expected.
T-Mobile takes consumer privacy and security seriously, and we provide information regarding protecting your privacy on our website, www.metrobyt-mobile.com. Information about the safe use of third-party applications, those not created by T-Mobile, can be found on our Privacy webpage (see “Third-Party Applications for your Devices” link). Please note mobile “spyware” targets mobile devices in the same way it targets laptops and other computers. The best way to protect against these harmful applications is to carefully safeguard your device and personal information. T-Mobile recommends consumers make use of password protection, maintain possession and control of their device and carefully evaluate the third-party applications they are downloading.
Upon speaking with Ms. on August 24, 2020, she was referred to her local authorities for any security concerns. Ms. was advised she is receiving the expected data coverage for her area and recommended utilizing Wi-Fi when available. If Ms. continues to experience any difficulties with the service, we ask that she provide T-Mobile details of the problem, including the date, time, and the area(s) in which it occurred, including the major cross streets. Please note this information is critical to our ability to evaluate and troubleshoot service and coverage issues. Once aware of the situation, T-Mobile can attempt to resolve the issue through network or equipment adjustments. T-Mobile appreciates being given the opportunity to review and address Ms.’s concerns regarding this matter.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Customers may contact Customer Care by dialing 611 from their handsets or by dialing 1 (888) 863-8768. If you have any questions, please do not hesitate to contact our office at the address listed below or toll free at 425-689-3476.
Very truly yours,
METRO BY T-MOBILE
Felicia P. Executive Response
Friday evening I went into the Metro PCS on Pines Blvd with my 22 month old daughter. I asked the sales a
s. about the radio ad, free cellphone and tablet when you switch service. I've been with Metro for some years. So, I knew I wasn't getting that deal. She quoted me $367, I asked for what. She showed me the phone and tablet. I asked how much the cellphone cost, she never said and the price wasn't on display. The sales a
s.said it's a package deal with a free cases and screen protectors. I said ok, and I need a new phone as well. Paid, received bags, and left. As I sat in the car downloading PBS App for the kid. I looked through the bags. A car charger, cellphone case, tablet cover all for 24.99. We returned to the store. She said something to the other sales a
s. and I asked, I thought the accessories were free. She stayed with that line, it is free, it's a package deal. I don't why it printed the prices on the receipt. I told her I didn't want or need those things. But, you got a great deal.
I wasn't getting anywhere with her and the kid was ready to show out again. I called 611 to let the agent know what was going on the first agent after being on hold for 5 min returned and the line was disconnected. Second agent stated the cellphone and tablet don't cost that much, there's no package deal. Returned everything the next morning, same BS from her. After co worker came over I was refunded $163.95 out of 367.70. Even though I didn't touch the cellphone, it's their policy they don't refund upgrades. Cellphone 139.99 (at Cricket 79.99 ) and STILL had to pay $50 today to keep a phone on I hardly use. When I asked the two sales associates for owner or manager of the store of course they didn't know.
Product_Or_Service: Samsung /A11/
Account_Number:
August 26, 2020FILED ELECTRONICALLYBureau
Service Revdex.com of Alaska,
Oregon, & Western Washington1000
Station Drive, Ste. 222DuPont,
WA 98327Re: ***Your File
No. *** Metro by T-Mobile
Account No: ***To Whom It May Concern:Metro
by T-Mobile is a brand operated under T-Mobile USA, Inc. (“T-Mobile”). As such, T-Mobile provides response on behalf
of Metro by T-Mobile. T-Mobile and Metro by T-Mobile may sometimes be referred
to herein, collectively, as “T-Mobile”.T-Mobile
is in receipt of your correspondence dated August 10, 2020, regarding the
above-referenced account. Metro by
T-Mobile regrets any concerns Ms. had regarding her retail purchases.
Please be advised that the retail location Ms. visited is managed by a
third-party and has their own return policies and procedures. Upon speaking
with Ms. on August 18, 2020, Metro by T-Mobile offered a credit of $60.46
as a courtesy. Ms. accepted this credit as full resolution to her
concerns and her account now reflects a credit balance of $10.46. We regret any
inconvenience to Ms..Based on the foregoing, we
respectfully request that this complaint against Metro by T-Mobile be closed.Customers may contact Customer Care by dialing 611 from their handsets or
by dialing 1 (888) 863-8768. If
you have any questions, please do not hesitate to contact our office at the
address listed below or toll free at 425-689-3462.Very truly yours,METRO BY T-MOBILEThomas M.Executive Response
The following store owner 1916 nostrand avenue brooklyn metro by tmobile atore inuse to work for and had us selling product more then actual value required by metro pcs company. Just because I said no I wont be doing it he texted all his friends who owns metro by tmobile store with my picture not hire me because I dis not charge customers over price on cellphone when they buy cellphones and plans
Product_Or_Service: Apple /Iphone 6s/50 unlimited
Account_Number:
Tell us why here... August 26, 2020FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western Washington1000 Station Drive, Ste. 222DuPont, WA 98327Re: ***Your File No. ***To Whom It May Concern:Metro by T-Mobile is in receipt of your correspondence dated August 10, 2020, regarding the above-referenced file number. Please be assured Metro by T-Mobile takes allegations of employee misconduct very seriously. Metro by T-Mobile appreciates Ms. bringing this matter to our attention. Our office has forwarded the information provided to the appropriate team for review. If Ms. is experiencing any issues with her Metro by T-Mobile service or Metro by T-Mobile account Metro by T-Mobile asks that she contact Metro Customer Care or myself directly at the numbers listed below for further support. Based on the foregoing, we respectfully request that this complaint against Metro by T-Mobile be closed.Customers may contact Customer Care by dialing 611 from their handsets or by dialing 1 (888) 863-8768. If you have any questions, please do not hesitate to contact our office at the address listed below or toll free at 425-689-3497.Very truly yours,METRO BY T-MOBILEOscar T.Executive Response
I received my monthly bill for 15.00 on Thursday July 30, 2020 via text to my phone. I paid the bill in full on Saturday August 1, 2020. My service was shut off on August 7th for nonpayment. I went to my Metro PCS store in Lakewood around 530pm and was told that the special price of 15.00 was no longer valid. I showed the agent my bill and receipt. She then called customer service. The agent on the phone said my plan is now 30.00 and if I wanted my service restored I would have to pay the additional 15.00. The agent on the phone disregarded the fact that I had the bill for 15.00 which was sent by Metro PCS.
I received a text, also on Friday August 7th, that said my 15.00 plan is transitioning back to the original 30.00 plan. Then my service was shut off right after that.
Product_Or_Service: Samsung /galaxy a10e/
Account_Number:
August 26, 2020FILED ELECTRONICALLYBureau
Service Revdex.com of Alaska,
Oregon, & Western Washington1000
Station Drive, Ste. 222DuPont,
WA 98327Re: ***Your File
No. *** Metro by T-Mobile
Account No: ***To Whom It May Concern:Metro
by T-Mobile is in receipt of your correspondence dated August 8,
2020, regarding the above-referenced account. Metro by T-Mobile is pleased to report to your office that upon speaking
with Mr., we have been able to resolve his concerns to his satisfaction.Metro
by T-Mobile regrets any concerns Mr. experienced regarding his Metro by
T-Mobile service. Records reflect Mr.
*** originally activated his account on March 7, 2020, with mobile number
ending in ***. On May 4, 2020, Mr.
*** requested his plan be changed from the $30.00 plan to the $15.00 plan
effective his following cycle date, on May 7, 2020. The $15.00 was a limited time offer for
customers to take advantage of, and would remain in effect for 60 days, then
revert customers back to their prior plan, which in Mr.’s case was the
$30.00 plan. Records confirm that on
August 1, 2020, Mr. remitted payment in the amount of $15.00. Records indicate that on August 6, 2020, Mr.
***’s plan was migrated to the $30.00 effective August 7, 2020. As such, the balance owed on or by August 6,
2020, was $30.00, not $15.00. As
a result of the balance in full not being received through payment, on August
7, 2020, Mr.’s account was suspended for non-payment. Mr. remitted payment that day of $15.50
to his account, restoring his services. Please
be advised that customers have multiple methods of applying payments to their
Metro by T-Mobile accounts. Whenever
obtaining assistance with a representative either over the phone in customer
care or through a retail location, customers are subject to a payment
processing fee which is non-refundable. However, customers may remit payment for free using their device with
the MyMetro application, using our automated system, as well as mail their
payments to avoid any additional fees.On
August 18, 2020, Metro by T-Mobile contacted Mr., and discussed our
findings. Metro by T-Mobile issued an
account credit of $60.00, leaving Mr.’s account active with a remaining
credit balance of $30.00, of which his following monthly access charges will
deduct from until the credit balance is depleted. Pursuant to our conversation, Mr.
considers the matter resolved, and has no further concerns. Metro by T-Mobile regrets any inconvenience
to Mr., and we appreciate the opportunity to address this matter.Based on the foregoing, we
respectfully request that this complaint against Metro by T-Mobile be closed.Customers may contact Customer Care by dialing 611 from their handsets or
by dialing 1 (888) 863-8768. If
you have any questions, please do not hesitate to contact our office at the
address listed below or toll free at 425-689-3444.Very truly yours,METRO BY T-MOBILEAdrianne F.Executive Response
On 08.07.2020, tried to contact Manager for below conmplaint at Metro by TMobile (5710 Imperial Hwy, South Gate, CA 90280 / 562-381-0222) 08.06.2020, I purchased my son an Apple iPhone 11 from Metro by TMobile (7627 Firestone Blvd., Downey, CA 90242 / 562-928-5599). Employee Nayeli advised they don't have any but can get one if a deposit is placed. So we did this. After completion of the transaction, I was wondering why it was so expensive. Employee said, "It is because it includes a case and screen protector. You can pick any one." We weren't advised of this, but we said okay. They only had one left and sent us to another store (down the street) to get it from there but they didn't have it and said I would have to go to another store. I returned 08.07.2020 to get a refund for a product and Employee Nayeli said, "Can't, final sale." We were never told it was final sale, we were never told that the sale was a bundle, they kept sending us to different stores. We never recieved the product to begin with.
Account_Number:
August 27, 2020
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
1000 Station Drive, Ste. 222
DuPont, WA 98327
Re: ***
Your File No. ***
To Whom It May Concern:
Metro by T-Mobile is a brand operated under T-Mobile USA, Inc. (“T-Mobile”). As such, T-Mobile provides response on behalf of Metro by T-Mobile. T-Mobile and Metro by T-Mobile may sometimes be referred to herein, collectively, as “T-Mobile”.
T-Mobile is in receipt of your correspondence dated August 17, 2020, regarding the above-referenced file number. T-Mobile regrets hearing of Mr.’ concerns regarding his recent purchase. Mr. does not have a T-Mobile account, but purchased the device for his son. Please note, Mr.’ purchase was made through a third-party retailer and as such he would be subject to the terms of the retail location. T-Mobile has no record of Mr.’ handset purchase.
Upon speaking with Mr. on August 25. 2020, T-Mobile confirmed we are unable to refund the amount paid for the accessories. Mr. has been referred to the retail location where the purchase was made. T-Mobile appreciates being given the opportunity to review and address Mr.’ concerns regarding this matter.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.
Customers may contact Customer Care by dialing 611 from their handsets or by dialing 1 (888) 863-8768. If you have any questions, please do not hesitate to contact our office at the address listed below or toll free at 425-689-3476.
Very truly yours,
METRO BY T-MOBILE
Felicia P
Executive Response