[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Date: Fri, Dec 2, at 6:PMSubject: complaint # [redacted] .To: "[email protected]" To whom it may concern,I did not receive any earlier message asking for feedback The Vendor has contacted me, and they are scheduled to come replace the cracked counter on Thursday and Friday of next week - December 8-9, Assuming that is done successfully, I will be completely satisfied with the response.Best regards, [redacted] Potomac MD ***###-###-#### Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They did everything they said they would do when I first contacted them and deserve accolades for their attention to my needs Regards, [redacted]
Good Morning, Hollie S [redacted] from Bray & Scarff has contacted the servicing company ( [redacted] ), on behalf of [redacted] to confirm that the needed repairs on his dishwasher were performed on March 30, 2016, and that the unit is working properly We have also received information from the manufacturer ( THE [redacted] CORPORATION ) ,that the customer had called them on March 22, and has accepted a three month extended warranty due to the part being on back-order MsS [redacted] also left a message on April 7, for [redacted] to call back to confirm that he is satisfied with the repairs that were performedAny questions or concerns that [redacted] may have can be directed to MsS [redacted] @ ###-###-#### ext*** Best Regards, Glenn S***
Good afternoon,The unit has been approved for an exchange and the contract is satisfiedMs [redacted] was contacted by Hollie from the Repair Dept and is aware the unit was approved to be exchangedMs [redacted] expressed she will be making a choice this week for a replacementIf she has any additional questions or concerns she should feel free to contact Hollie at ###-###-####Best Regards,Wayne P
Good afternoon,The unit has been repaired and [redacted] has been contacted by Hollie S [redacted] of the repair departmentThe unit is working properly and [redacted] seems to be satisfiedIf he has any additional questions or concerns he should feel free to contact Hollie directly at ###-###-#### or at [redacted] @brayandscarff.comBest Regards,Wayne P
Good afternoon,The customer was contact by the salesperson [redacted] has arranged for an exchange of the current unit to a unit more to the customer's likingThe exchange is on invoice [redacted] and is scheduled for May If [redacted] has any additional questions or concerns he should feel free to contact [redacted] .Best Regards,Wayne P
Good afternoon, [redacted] was contacted by James S [redacted] from the Delivery Dept concerning this issueJames agreed to the refund and credited his Visa account in the amount of $on Aug 2017.If [redacted] has any additional questions or concerns he should feel free to contact James directly @ ###-###-#### X154.Best Regards,Wayne P
Good afternoon, [redacted] has been contacted to resolve this issueA refund for the difference of the product price and the install fees in the total amount of $has been issued to [redacted] He seemed satisfied with this outcomeIf [redacted] has any additional questions or concerns he should feel free to contact his salesperson, Eugene R [redacted] at our Rockville location.Best Regards,Wayne P
[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Date: Fri, Oct 6, at 2:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #12380416.To: Revdex.com I wanted to let you know from me that the Bray and Scarff company installed the new refrigerator on October 5, 2017, and took away the defective one They made the situation right and I have told them that I appreciate that Thank you at the Revdex.com for your invaluable role in resolving the situation well for all parties involved.Sincerely, [redacted]
There is no applicable warranty We are not claiming the repairs are covered by warranty and are happy to pay for them we just need them to do the repairs Do not have a contract governing this - we simply purchased the refrigerator from them and 4: Do not have any written repair orders or other documents - has all been by phone.They will have everything under the phone number ###-###-#### Provided original order number in complaint Suspect a phone call from Revdex.com is all this will take as they will not want their rating harmed - it is disappointing that numerous calls from us, and numerous assurances by them that they would fix it, have come to nothng
Good afternoon,Hollie from our Repair Dept contacted [redacted] *** todayThe unit has been repaired and seems to be working properlyIf there are any additional questions or concerns Hollie should be contacted directly @ ###-###-####.Best Regards,Wayne P
Good morning, [redacted] was contacted by John D [redacted] in regards to this issueJohn has authorized an exchange for the unit and it has been scheduled by the selling location [redacted] seems fine with this outcomeIf he has any additional concerns [redacted] should feel free to contact John @ ###-###-#### or the selling location.FyiWayne P
Good afternoon,The dispenser tray has been orderedThe unit is expected to be received by Bray and Scarff parts department no later then the end of next week(WKE 8/15/2015) Once it is received by our parts department we will ship it directly to the customer at no chargeIf [redacted] has any additional questions or concerns he should feel free to contact John D [redacted] @ ###-###-####Best regards,Wayne P
Good afternoon,A check in the amount of $was issued on May The check number is [redacted] If [redacted] has any additional questions or concerns she should feel free to contact [redacted] *** in regards to the refund.Best Regards,Wayne P
Good Afternoon,Keith R [redacted] contacted [redacted] on June [redacted] has accepted a credit of $for the issues listed in the complaintShe stated she was happy with the credit and seemed satisfiedIf there are any additional questions or concerns **and [redacted] should feel free to contact Keith directly @ ###-###-####.Best RegardsWayne P
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me [redacted]
Good morning, [redacted] has been contacted and the unit was exchanged on 11/17/The unit is working properly and the customer seems satisfiedIf [redacted] has any additional questions or concerns he should feel free to contact Hollie directly @ ###-###-####.Best Regards,Wayne P
Date: Fri, Sep 18, at 4:PMSubject: [redacted] Complaint: [redacted] To: [email protected]: Keith R [redacted] < [redacted] @brayandscarff.com>, Wayne P [redacted] < [redacted] @brayandscarff.com> [redacted] , All issues have been addressed and a refund of $has been processed to the [redacted] 's credit cardKeith R [redacted] has been in contact with the customer and if there are any additional questions or concerns the [redacted] s should feel free to contact Keith directly @ ###-###-#### Xor ###-###-####Best Regards,Wayne P
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me For the record, the new unit was installed on November not November as indicatedThe new machine functions properly and I agree to close the caseI am satisfied with the resolutionThank you Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Date: Fri, Dec 2, at 6:PMSubject: complaint # [redacted] .To: "[email protected]" To whom it may concern,I did not receive any earlier message asking for feedback The Vendor has contacted me, and they are scheduled to come replace the cracked counter on Thursday and Friday of next week - December 8-9, Assuming that is done successfully, I will be completely satisfied with the response.Best regards, [redacted] Potomac MD ***###-###-#### Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They did everything they said they would do when I first contacted them and deserve accolades for their attention to my needs Regards, [redacted]
Good Morning, Hollie S [redacted] from Bray & Scarff has contacted the servicing company ( [redacted] ), on behalf of [redacted] to confirm that the needed repairs on his dishwasher were performed on March 30, 2016, and that the unit is working properly We have also received information from the manufacturer ( THE [redacted] CORPORATION ) ,that the customer had called them on March 22, and has accepted a three month extended warranty due to the part being on back-order MsS [redacted] also left a message on April 7, for [redacted] to call back to confirm that he is satisfied with the repairs that were performedAny questions or concerns that [redacted] may have can be directed to MsS [redacted] @ ###-###-#### ext*** Best Regards, Glenn S***
Good morning,The unit was exchanged on July 17, invoice [redacted] .Best Regards,Wayne P
Good afternoon,The unit has been approved for an exchange and the contract is satisfiedMs [redacted] was contacted by Hollie from the Repair Dept and is aware the unit was approved to be exchangedMs [redacted] expressed she will be making a choice this week for a replacementIf she has any additional questions or concerns she should feel free to contact Hollie at ###-###-####Best Regards,Wayne P
Good afternoon,The unit has been repaired and [redacted] has been contacted by Hollie S [redacted] of the repair departmentThe unit is working properly and [redacted] seems to be satisfiedIf he has any additional questions or concerns he should feel free to contact Hollie directly at ###-###-#### or at [redacted] @brayandscarff.comBest Regards,Wayne P
Good afternoon,The customer was contact by the salesperson [redacted] has arranged for an exchange of the current unit to a unit more to the customer's likingThe exchange is on invoice [redacted] and is scheduled for May If [redacted] has any additional questions or concerns he should feel free to contact [redacted] .Best Regards,Wayne P
Good afternoon, [redacted] was contacted by James S [redacted] from the Delivery Dept concerning this issueJames agreed to the refund and credited his Visa account in the amount of $on Aug 2017.If [redacted] has any additional questions or concerns he should feel free to contact James directly @ ###-###-#### X154.Best Regards,Wayne P
Good afternoon, [redacted] has been contacted to resolve this issueA refund for the difference of the product price and the install fees in the total amount of $has been issued to [redacted] He seemed satisfied with this outcomeIf [redacted] has any additional questions or concerns he should feel free to contact his salesperson, Eugene R [redacted] at our Rockville location.Best Regards,Wayne P
[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] Date: Fri, Oct 6, at 2:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #12380416.To: Revdex.com I wanted to let you know from me that the Bray and Scarff company installed the new refrigerator on October 5, 2017, and took away the defective one They made the situation right and I have told them that I appreciate that Thank you at the Revdex.com for your invaluable role in resolving the situation well for all parties involved.Sincerely, [redacted]
There is no applicable warranty We are not claiming the repairs are covered by warranty and are happy to pay for them we just need them to do the repairs Do not have a contract governing this - we simply purchased the refrigerator from them and 4: Do not have any written repair orders or other documents - has all been by phone.They will have everything under the phone number ###-###-#### Provided original order number in complaint Suspect a phone call from Revdex.com is all this will take as they will not want their rating harmed - it is disappointing that numerous calls from us, and numerous assurances by them that they would fix it, have come to nothng
Good afternoon,Hollie from our Repair Dept contacted [redacted] *** todayThe unit has been repaired and seems to be working properlyIf there are any additional questions or concerns Hollie should be contacted directly @ ###-###-####.Best Regards,Wayne P
Good morning, [redacted] was contacted by John D [redacted] in regards to this issueJohn has authorized an exchange for the unit and it has been scheduled by the selling location [redacted] seems fine with this outcomeIf he has any additional concerns [redacted] should feel free to contact John @ ###-###-#### or the selling location.FyiWayne P
Good afternoon,The dispenser tray has been orderedThe unit is expected to be received by Bray and Scarff parts department no later then the end of next week(WKE 8/15/2015) Once it is received by our parts department we will ship it directly to the customer at no chargeIf [redacted] has any additional questions or concerns he should feel free to contact John D [redacted] @ ###-###-####Best regards,Wayne P
Good afternoon,A check in the amount of $was issued on May The check number is [redacted] If [redacted] has any additional questions or concerns she should feel free to contact [redacted] *** in regards to the refund.Best Regards,Wayne P
Good Afternoon,Keith R [redacted] contacted [redacted] on June [redacted] has accepted a credit of $for the issues listed in the complaintShe stated she was happy with the credit and seemed satisfiedIf there are any additional questions or concerns **and [redacted] should feel free to contact Keith directly @ ###-###-####.Best RegardsWayne P
Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me [redacted]
Good morning, [redacted] has been contacted and the unit was exchanged on 11/17/The unit is working properly and the customer seems satisfiedIf [redacted] has any additional questions or concerns he should feel free to contact Hollie directly @ ###-###-####.Best Regards,Wayne P
Date: Fri, Sep 18, at 4:PMSubject: [redacted] Complaint: [redacted] To: [email protected]: Keith R [redacted] < [redacted] @brayandscarff.com>, Wayne P [redacted] < [redacted] @brayandscarff.com> [redacted] , All issues have been addressed and a refund of $has been processed to the [redacted] 's credit cardKeith R [redacted] has been in contact with the customer and if there are any additional questions or concerns the [redacted] s should feel free to contact Keith directly @ ###-###-#### Xor ###-###-####Best Regards,Wayne P
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me For the record, the new unit was installed on November not November as indicatedThe new machine functions properly and I agree to close the caseI am satisfied with the resolutionThank you Regards, [redacted]