Good afternoon,Glenn, the manager of the repair department, contacted [redacted] today in regards to her refund. After checking our records the charge for the visit was actually $129.95 on a [redacted]. Glenn explained the difference and has authorized the refund of $129.95 to [redacted]' [redacted]. If [redacted]...
has any additional issues or concerns she should feel free to reach out to Glenn at ###-###-#### X[redacted].Best Regards,Wayne P.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They did everything they said they would do when I first contacted them and deserve accolades for their attention to my needs.
Regards,
[redacted]
Good Morning, Hollie S[redacted] from Bray & Scarff has contacted the servicing company ([redacted]), on behalf of [redacted] to confirm that the needed repairs on his dishwasher were performed on March 30, 2016,...
and that the unit is working properly . We have also received information from the manufacturer ( THE [redacted] CORPORATION ) ,that the customer had called them on March 22, 2016 and has accepted a three month extended warranty due to the part being on back-order. Ms. S[redacted] also left a message on April 7, 2016 for [redacted] to call back to confirm that he is satisfied with the repairs that were performed. Any questions or concerns that [redacted] may have can be directed to Ms. S[redacted] @ ###-###-#### ext. [redacted] Best Regards, Glenn S[redacted]
1. There is no applicable warranty. We are not claiming the repairs are covered by warranty and are happy to pay for them we just need them to do the repairs2. Do not have a contract governing this - we simply purchased the refrigerator from...
them 3 and 4: Do not have any written repair orders or other documents - has all been by phone.They will have everything under the phone number ###-###-####. Provided original order number in complaint. Suspect a phone call from Revdex.com is all this will take as they will not want their rating harmed - it is disappointing that numerous calls from us, and numerous assurances by them that they would fix it, have come to nothng
Good afternoon,A check in the amount of $109.95 was issued on 15 May 2017. The check number is [redacted] If [redacted] has any additional questions or concerns she should feel free to contact [redacted] [redacted] in regards to the refund.Best Regards,Wayne P.
Good afternoon,The unit has been repaired and [redacted] has been contacted by Hollie S[redacted] of the repair department. The unit is working properly and [redacted] seems to be satisfied. If he has any additional questions or concerns he should feel free to contact Hollie directly at...
###-###-#### or at [redacted]@brayandscarff.com. Best Regards,Wayne P.
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] Date: Fri, Oct 6, 2017 at 2:45 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #12380416.To: Revdex.com <[email protected]>I wanted to let you know from me that the Bray and Scarff company installed the new refrigerator on October 5, 2017, and took away the defective one. They made the situation right and I have told them that I appreciate that. Thank you at the Revdex.com for your invaluable role in resolving the situation well for all parties involved.Sincerely,[redacted]
Good afternoon,The dispenser tray has been ordered. The unit is expected to be received by Bray and Scarff parts department no later then the end of next week. (WKE 8/15/2015) Once it is received by our parts department we will ship it directly to the customer at no charge. If [redacted] has any...
additional questions or concerns he should feel free to contact John D[redacted] @ ###-###-####. Best regards,Wayne P.
Good afternoon,[redacted] has been contacted to resolve this issue. A refund for the difference of the product price and the install fees in the total amount of $526.69 has been issued to [redacted]. He seemed satisfied with this outcome. If [redacted] has any additional questions or concerns...
he should feel free to contact his salesperson, Eugene R[redacted] at our Rockville location.Best Regards,Wayne P.
Good afternoon,Ms. [redacted] was contacted by Hollie S[redacted] on 8/19 and informed that her unit has been approved for an exchange. Ms. [redacted] needs to contact the selling location to pick out a replacement unit. If she has and questions or concerns she should feel free to contact Hollie direct at...
Good afternoon,The customer was contact by the salesperson [redacted] has arranged for an exchange of the current unit to a unit more to the customer's liking. The exchange is on invoice [redacted] and is scheduled for 24 May 2017. If [redacted] has any additional questions or concerns he should feel free to contact [redacted].Best Regards,Wayne P.
Good afternoon,We reached out to [redacted] on 5/11 at 10:00am to address her concerns and clear up the timeline for the work to be preformed. We apologized for how the communication was handled. [redacted] expectation is to receive updates daily. This will be achieved by the...
use of daily email communication. This daily communication will happen Monday thru Friday and will include work performed in a given day, when the installer/ installers will return, and what actions will happen. [redacted] also has been provided a realistic timeline for the work to be perform. If [redacted] has any additional questions or concerns she should feel free to contact [redacted] directly [redacted]Best Regards,Wayne P.
Good afternoon,Customer's range is being exchanged on 4/14, a refund of $200.00 has been issued for the damage to the microwave and new filters have been ordered for the hood. The customer seems satisfied with this agreement. If there are any additional issues or concerns, James S[redacted] should be...
contacted directly @ ###-###-####. This is also the response for complaint ID [redacted].Best Regards,Wayne P.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
[A...
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution in part satisfactory to me. We did receive the replacement refrigerator but Bray and Scarff (the business) has also promised a three year extended warranty on the refrigerator and told me it would take two or three months to process the paperwork. We will await the confirmation of the extended warranty before we declare that the complaint is totally resolved.Regards, [redacted]
Regards,
[redacted]
Good afternoon,Hollie from our Repair Dept contacted [redacted] today. The unit has been repaired and seems to be working properly. If there are any additional questions or concerns Hollie should be contacted directly @ ###-###-####.Best Regards,Wayne P.
Good morning,[redacted] was contacted by Brian S[redacted] from our Cockeysville location. He offered her the [redacted] (range) for a price of $1,200.00 before tax, delivery or installation. This is a discounted price and will be honored until the end of June 2017. If the customer would like to make...
the purchase or have any additional questions or concerns, she should feel free to contact Brian at ###-###-####. Best RegardsWayne P.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I’m delighted to report that after 5 months of washing dishes by hand Bray & Scarff has now done right by me. They installed a new dishwasher today and I owe it to Revdex.com|DC.
Good afternoon,This unit was exchanged on 9/16/17 for [redacted]. If there are any additional questions or concerns please feel free to contact Hollie @ [redacted]Best Regards,Wayne P.
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
[redacted]
[redacted]
Good afternoon,Glenn, the manager of the repair department, contacted [redacted] today in regards to her refund. After checking our records the charge for the visit was actually $129.95 on a [redacted]. Glenn explained the difference and has authorized the refund of $129.95 to [redacted]' [redacted]. If [redacted]...
has any additional issues or concerns she should feel free to reach out to Glenn at ###-###-#### X[redacted].Best Regards,Wayne P.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They did everything they said they would do when I first contacted them and deserve accolades for their attention to my needs.
Regards,
[redacted]
Good Morning, Hollie S[redacted] from Bray & Scarff has contacted the servicing company ([redacted]), on behalf of [redacted] to confirm that the needed repairs on his dishwasher were performed on March 30, 2016,...
and that the unit is working properly . We have also received information from the manufacturer ( THE [redacted] CORPORATION ) ,that the customer had called them on March 22, 2016 and has accepted a three month extended warranty due to the part being on back-order. Ms. S[redacted] also left a message on April 7, 2016 for [redacted] to call back to confirm that he is satisfied with the repairs that were performed. Any questions or concerns that [redacted] may have can be directed to Ms. S[redacted] @ ###-###-#### ext. [redacted] Best Regards, Glenn S[redacted]
1. There is no applicable warranty. We are not claiming the repairs are covered by warranty and are happy to pay for them we just need them to do the repairs2. Do not have a contract governing this - we simply purchased the refrigerator from...
them 3 and 4: Do not have any written repair orders or other documents - has all been by phone.They will have everything under the phone number ###-###-####. Provided original order number in complaint. Suspect a phone call from Revdex.com is all this will take as they will not want their rating harmed - it is disappointing that numerous calls from us, and numerous assurances by them that they would fix it, have come to nothng
Good afternoon,A check in the amount of $109.95 was issued on 15 May 2017. The check number is [redacted] If [redacted] has any additional questions or concerns she should feel free to contact [redacted] [redacted] in regards to the refund.Best Regards,Wayne P.
Good afternoon,The unit has been repaired and [redacted] has been contacted by Hollie S[redacted] of the repair department. The unit is working properly and [redacted] seems to be satisfied. If he has any additional questions or concerns he should feel free to contact Hollie directly at...
###-###-#### or at [redacted]@brayandscarff.com. Best Regards,Wayne P.
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] Date: Fri, Oct 6, 2017 at 2:45 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #12380416.To: Revdex.com <[email protected]>I wanted to let you know from me that the Bray and Scarff company installed the new refrigerator on October 5, 2017, and took away the defective one. They made the situation right and I have told them that I appreciate that. Thank you at the Revdex.com for your invaluable role in resolving the situation well for all parties involved.Sincerely,[redacted]
Good afternoon,The dispenser tray has been ordered. The unit is expected to be received by Bray and Scarff parts department no later then the end of next week. (WKE 8/15/2015) Once it is received by our parts department we will ship it directly to the customer at no charge. If [redacted] has any...
additional questions or concerns he should feel free to contact John D[redacted] @ ###-###-####. Best regards,Wayne P.
Good afternoon,[redacted] has been contacted to resolve this issue. A refund for the difference of the product price and the install fees in the total amount of $526.69 has been issued to [redacted]. He seemed satisfied with this outcome. If [redacted] has any additional questions or concerns...
he should feel free to contact his salesperson, Eugene R[redacted] at our Rockville location.Best Regards,Wayne P.
Good afternoon,Ms. [redacted] was contacted by Hollie S[redacted] on 8/19 and informed that her unit has been approved for an exchange. Ms. [redacted] needs to contact the selling location to pick out a replacement unit. If she has and questions or concerns she should feel free to contact Hollie direct at...
###-###-####. Best Regards,Wayne P.
Good afternoon,The customer was contact by the salesperson [redacted] has arranged for an exchange of the current unit to a unit more to the customer's liking. The exchange is on invoice [redacted] and is scheduled for 24 May 2017. If [redacted] has any additional questions or concerns he should feel free to contact [redacted].Best Regards,Wayne P.
Good afternoon,We reached out to [redacted] on 5/11 at 10:00am to address her concerns and clear up the timeline for the work to be preformed. We apologized for how the communication was handled. [redacted] expectation is to receive updates daily. This will be achieved by the...
use of daily email communication. This daily communication will happen Monday thru Friday and will include work performed in a given day, when the installer/ installers will return, and what actions will happen. [redacted] also has been provided a realistic timeline for the work to be perform. If [redacted] has any additional questions or concerns she should feel free to contact [redacted] directly [redacted]Best Regards,Wayne P.
Good afternoon,Customer's range is being exchanged on 4/14, a refund of $200.00 has been issued for the damage to the microwave and new filters have been ordered for the hood. The customer seems satisfied with this agreement. If there are any additional issues or concerns, James S[redacted] should be...
contacted directly @ ###-###-####. This is also the response for complaint ID [redacted].Best Regards,Wayne P.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
[A...
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution in part satisfactory to me. We did receive the replacement refrigerator but Bray and Scarff (the business) has also promised a three year extended warranty on the refrigerator and told me it would take two or three months to process the paperwork. We will await the confirmation of the extended warranty before we declare that the complaint is totally resolved.Regards, [redacted]
Regards,
[redacted]
Good afternoon,Hollie from our Repair Dept contacted [redacted] today. The unit has been repaired and seems to be working properly. If there are any additional questions or concerns Hollie should be contacted directly @ ###-###-####.Best Regards,Wayne P.
Good morning,[redacted] was contacted by Brian S[redacted] from our Cockeysville location. He offered her the [redacted] (range) for a price of $1,200.00 before tax, delivery or installation. This is a discounted price and will be honored until the end of June 2017. If the customer would like to make...
the purchase or have any additional questions or concerns, she should feel free to contact Brian at ###-###-####. Best RegardsWayne P.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I’m delighted to report that after 5 months of washing dishes by hand Bray & Scarff has now done right by me. They installed a new dishwasher today and I owe it to Revdex.com|DC.
Good afternoon,This unit was exchanged on 9/16/17 for [redacted]. If there are any additional questions or concerns please feel free to contact Hollie @ [redacted]Best Regards,Wayne P.
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
[redacted]
[redacted]