Metro Pest Control

Thank you for contacting us about our customer.  We have referred this case to our attorney and will continue to keep the Revdex.com involved in the outcome.If you require any further response, please feel free to let us know.

Initial Business Response /* (1000, 5, 2017/06/22) */
It is unfortunate that [redacted] had this experience. To ensure customer satisfaction we will refund $2000 to Ms. [redacted].
Initial Consumer Rebuttal /* (3000, 8, 2017/06/30) */
I just wanted to let you know that as of Wed., June 28th,...

I have not heard from SealSmart or gotten the $2000 refund as promised, I read that I needed to contact you within 7 days or the case will be closed. Please keep this open until I receive their refund. When I do, I will promptly email you. Because of past contact with them, I won't believe their promise until I see it.
Sincerely,
[redacted]
Final Business Response /* (4000, 10, 2017/07/03) */
A full refund of $2000 has been issued and mailed to [redacted] on 6/30/2017. Thank you.
Final Consumer Response /* (2000, 12, 2017/07/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received their check for $2000 on July 6, 2017. If it weren't for your help and involvement, I feel the issues I had with this company would have never been resolved. I truly appreciate all that you did for us and now maybe I will be able to sleep peacefully at night not thinking about the injustices that were bestowed on us. You all are a great company, and I am very thankful you exist to fight unfairness when it occurs.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
There is no resolution mentioned or offered....
Sincerely,
[redacted]

Initial Business Response /* (1000, 9, 2016/07/18) */
[redacted] and Pam [redacted] had Seal Smart seal their deck on 07/29/2009. On Sunday September 13th 2015, [redacted] sent in several pictures showing wood that he was concerned about. We responded back to [redacted] on Monday September 14th, 2015. We asked...

for measurements to the boards in question. Once we received the measurements, we sent in a PO request to issue [redacted] and Pam a check for $150.00, for the replacement of the wood in question. During this time, we made a change in our accounting office and this unfortunately slipped through the cracks. We are willing to send out a check in the amount of $150.00 to the [redacted] family and once the boards are repaired, we [redacted] schedule to go out and re-seal the boards that have been replaced.
Initial Consumer Rebuttal /* (3000, 11, 2016/07/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
during the time they were to have cut a check per molei at the st louis office due to there being over 30 boards damaged and the length of the boards this would be a large claim at that time I had to send more pictures and the length of the different boards and sizes I continued to follow up with the office with there word that it would be cleared up before spring it is now mid summer and my deck is an eye sore,and still no one has been out
Final Business Response /* (4000, 13, 2016/07/21) */
Mr. [redacted] is stating that the original $150.00 claim that was agreed upon, is actually more. We here at Seal Smart are willing to work with Mr. [redacted] and honor the warranty that we provide. If Mr. [redacted] would like to send in pictures of all 30 boards in question and they are indeed rotting and not just in need of cleaning, we [redacted] be more than happy to send a check for the replacement of the boards. Our warranty covers wood only. 16 foot decking boards are priced at $11.00 a board. If we determine that the wood is indeed rotting, Seal Smart is more than happy to take care of this. Mr. [redacted] also stated that no one has been out. We are fine with sending out a representative to look at his deck. Seal Smart tried calling on 07/20/2016 and 07/21/2016 to schedule a time to have a representative go out to the [redacted] Residents. No one answered on both occasions, so we left a message. Mr. [redacted] has actually never expressed what he is seeking. If we had a better understanding of what Mr. [redacted] is seeking, we might be able to assist him better. We are more than willing to try and get this matter resolved.

Initial Business Response /* (1000, 5, 2016/06/29) */
We went out to [redacted] Greens residents on 03/18/2016. Our representative did a test spot to make sure that we could remove the stain that she had on her deck. The test spot was successful and she decided to sign up with Seal Smart. On...

03/19/2016 [redacted] Called and said that she was concerned about having the process completed, due to white hazing that she was seeing on her deck from the test spot. We explained to her that the white hazing is from the cleaner and would come off during the cleaning process, when we came out. She said that wasn't sure when she wanted us out, but didn't want this white hazing on her wood. We explained that it would naturally go away within 60 to 90 days, if we didn't wash it. We tried to set up a time to come out and wash and seal her deck as promised, but she refused and said that she wanted her money back. We explained that we had done nothing wrong in this process and we have a 3 day cancelation policy. On 05/31/2016 [redacted] disputed the credit card charges for the deposit that she had put down. On 06/20/2016 the credit card company sided in our favor after reviewing all the facts. We have tried to accommodate [redacted] in this matter and explained to her that the cleaning solution would come up after our team rinsed it off. She had stated that she went out to one of our customers decks and evaluated it and it was "white, weathered, parched, rough and dry." This is what happens when a deck has not been cleaned and the sun bleaches the elements onto the deck. We are a sealing company and what we do is permanently seal hard wood decks. This protects from rotting, but not from getting dirty from the elements or sun bleaching. These things are basic maintenance that is the customers responsibility.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How can Seal Smart, with any honesty or integrity take my $1,600.00. All they did was give me a "free" estimate and a test spot, which THEY say was successful, yet it was not. The salesman poured an amount of clear liquid on the wood and it appeared wet and shiny. He said that it needed time to dry and the wood should be back to almost the original color of the wood, once it dried. I told him that I would contact him once it dried and I could see the results. He showed me the Seal Smart pictures with beautiful results, and he said that he would then have to come back for me to sign a contract and he had appointments in TN and Georgia. He assured me all was safe and good. I entered into the contract believing what the salesman said and seeing the Seal Smart pictures. This turned out to not be the case. If the spot was satisfactory, like Seal Smart claims, I would of had no reason to be calling on the 19 of March because of my concerns. My concern was the test spot was still wet looking and the wood color was no where to be seen. The salesman told me it just still needed more time to dry especially with the humidity, which I again gave him the benefit of the doubt. After about a week the spot went from wet to white, like bird droppings. I again contacted the salesman and said I wanted to cancel because of this look. He said that he did not understand and I needed to wet the spot with water for 5 days in a row, and that should wash off the clear liquid turned white. I did as instructed, yet nothing has changed. I sent him a picture of this test spot. Again, looking at Seal Smart advertisement and their color pictures, at no time have I seen this color on my wood after the test spot application. If everything was as Seal Smart claims, I would of had my deck completed by them by now. I deserve my money back and they should have the integrity, honesty and good reputation to refund it. How can 3 days to cancel be honest when I was waiting for the spot to dry for longer than that. They are out nothing because they have not done any work at my home, yet I put down 50% in good faith. Their good reputation and future jobs should be worth more than $1,600.00.
Final Business Response /* (4000, 11, 2016/07/13) */
[redacted] is concerned with the test spot that we did, because of the white hazing that was left afterward. We have explained on numerous occasions to [redacted] that the detergent that we use when doing a test spot, [redacted] leave a white hazing until we power wash and rinse it off. Our sales team unfortunately does not have the capability to clean and rinse the test spot when they are out there. We explain this to each and every customer. The pictures that [redacted] is referring to, is the "final process" which she has not given us the opportunity to do. Basing anything on the initial process and saying "this isn't what I expected" isn't a reasonable expectation. This would be no different than having a contractor come out to build a house and after the first day of rutting up the property from caring on supplies, the customer saying "this looks nothing like what I was promised." We are willing to do the job and give her the finished product that she originally requested.
Final Consumer Response /* (4200, 13, 2016/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is NOT true as Seal Smart has never mentioned this until now, that the test spot [redacted] remain "...until we power wash and rinse it off." This is the first time that I have ever heard this. The sales rep never said that either and I have not found it in their Statement of Understanding...Wood. What good is a test spot unless it shows you what you can actually expect? I had plenty of water that could of been used at the time of demonstration, if he needed it. Again, this detergent remaining until power washing off business was not mentioned until now. I do not know if it is detergent residue or some chemical remaining, ingrained in the wood.
This does not make sense, as it have been wet numerous times. In their own Statement of Understanding...Wood, in regards to white haze it states "given time (approx. 60 days) it [redacted] subside." It has been almost 90 days and it is still there. If their sales force cannot give you an accurate idea of what you can reasonably expect, they should tell you that. Under Seal Smart's direction, I washed off this spot with my hose over 5 days in a row. We have also had lots of rain that has wet this area since the middle of March, 2016. Comparing this event to a contractor building a house is ridiculous.
Based on the discrepancy on what I was told, what I can read in their paperwork, and what I can see, I do not want this applied to my wood. I want a full refund of my $1,600.00 deposit. No work has been done at my home. How can this company, Seal Smart, in all honesty and integrity charge me $1,600.00. They have done no services at my home except send a salesman to give me a "free" estimate and a test spot that they now say was not a true and accurate description of what I could expect. If the salesman "...does not have the capacity to clean and rinse the test spot when they are out there." Why do they do that demo at all? In no way was the inadequacy mentioned. That could of easily been alleviated at my home right on the spot. This valuable information was never mentioned prior to now. If Seal Smart's agents need additional training or a more accurate demo, Seal Smart needs to comply because their integrity is at stake. I deserve a full refund, as this product is not what I desire or presented to me, with no work completed by Seal Smart machinery or workmen.

Complaint: [redacted]
I am rejecting this response because:I was not satisfied at all. I told them that I would not give a good referral if asked. It does not look right at all. I only paid to avoid further hassle.
Sincerely,
[redacted]

Thank  you for contacting us regarding our customer [redacted].  We are not currently offering a resolultion as we have an attorney evaluating Mr. [redacted]'s claims.

Initial Business Response /* (1000, 5, 2015/07/16) */
Contact Name and Title: Malia [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
On 6/12/15 We, Seal Smart did go into contract with [redacted]. They were contacted by our company on 6/13/15 and set up with an...

installation date of 8/28/15 AM . On July 14th, beyond our control the phone grids went down at 4:00 pm and we immediately contacted our service provider regarding the issue. On 7/15/15 at 7:30 am the phone company had found and repaired the issue and we were back up and running. We at Seal Smart are truly sorry for any inconvenience this may have caused and will be in contact with the [redacted] today to ease any concerns and confirm that Seal Smart will be there as set up on 8/28/15 in the morning to fulfill our contract.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have been contacted by the company and will remain under contract for our scheduled time.

Initial Business Response /* (1000, 5, 2015/09/23) */
Seal Smart has been in contact with the customer. Our Operations Manager has come to an agreement with the customer. It's going through all the necessary channels for approval. We touched base with the customer Today and updated them on the...

progress of the situation. They were content with our conversation Today.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like a time frame for payment of the claim. I asked for original cost of sealing and replacement of rotting and decaying wood. Their 25 year warranty states they will send a representative to access damaged wood. Richard did not agree to this. In addition Richard told me that the boss is out of town and not sure when I will get a resolution. I feel that Seal Smart is not in compliance with their warranty.
Final Business Response /* (4000, 9, 2015/09/28) */
Seal Smart spoke with the customer this Morning 9/28/2015 regarding this issue. She stated she had received the check for the replacement boards. I explained to her that once the boards had seasoned, Seal Smart would come back out to reseal. We didn't send a Representative because she had sent us in a very detailed list of boards with issues along with pictures. Seal Smart felt we had enough information to properly handle this issue without going to her home right away. Of course, we will be out there to reseal and will see the "new" boards at that time. Seal Smart has stood up to our warranty by paying for the replacement cost of the lumber and coming back out to reseal once seasoned.
Final Consumer Response /* (2000, 11, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have gotten a better idea of how this companies warrantee works. We will replace the boards that I saw rot and decay on. We will contact Seal Smart to come 6 months after those boards have been replaced so that they can clean and reseal the deck.

In response to this complaint we have attempted to locate the customer files for Mr. [redacted].  We are unable to locate any files to show he is our customer.  I have emailed him to try to gain more information so that file can be located.  I have attached that email.

Thank you for contacting us regarding our...

customer.  She was concerned that our orbital scrubber had caused lines in her concrete.  Our installers visited her home and found the lines she was referring to are the brush strokes from the original installation of her concrete.  She was satisfied and paid for the completion of the service.If you require a further response, please feel free to let us know.

Initial Business Response /* (1000, 5, 2015/10/08) */
Seal Smart works very hard to resolve any complaints. Just as Mrs.[redacted]'s stated, we went to her property several times during and after the fulfillment of her contract. She was fully aware that we do not remove paint. She read and signed...

documents stating this fact. The aesthetic's do not effect the sealing process.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept this response. The salesman who we signed the contract with explained that some paint might.not be able to be removed because it's in the wood grain. This I can accept. I cannot accept entire support posts and areas of paint remaining larger than the size of my hand and larger. One time they returned and did nothing because not enough time was scheduled for the work necessary. The 2nd time they returned, they attempted to clean some spindles but nothing else. They spent about 20 mins at the house at this visit. They were supposed to come back to "strip " the pIant off and never returned. I expect them to schedule a time to come back out and complete the work promised in the contractit is evident bythe pictures I sent that the contract was not honored.
Final Business Response /* (4000, 11, 2015/10/26) */
At this time Seal Smart feels the best thing for us to do is to send out a Representative to access the situation. We have already placed a call to the customer on 10/23/2015 to get this scheduled. We are awaiting a response from her.
I just spoke with Donna [redacted] and scheduled the date and time. A Rep will be at her home Tomorrow between 1:00-2:00.

Initial Business Response /* (1000, 15, 2016/10/31) */
We are more than happy to return to the customer's house and clean the sealant off of the tile flooring. We will contact the customer (we've left a message already) and set up a time to complete services on our next available appointment time....


Initial Consumer Rebuttal /* (3000, 18, 2016/11/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The fact that I've been trying to reach the company since the first week of September and it took them until Oct 28 to finally call me back to address the issue is unacceptable to me. I've already had a friend who installs flooring for a living come over with a machine in an attempt to get it clean...some areas look better while others have a faded appearance from the sealant. At this point, I'd like to no longer deal with Sealsmart. The entire situation was handled very poorly by them.
Final Business Response /* (4000, 30, 2016/12/20) */
Seal Smart LLC and [redacted] have been in communication with one another to resolve the issue. Seal Smart is currently waiting for pictures of the issue to be sent in so we can proceed accordingly. We are confident we can resolve this issue in a timely manner.