Metro Public Adjustment, Incorporated

[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me So I withdraw this complaint against the company [redacted]

After review of the file , all of the facts lead to a mortgage company check processing issue creating this problem At Metro, our goal is to always work with the client in any way possible we will agree to the request of 20% as metros fee, and hope this puts our client in the position they had hoped for Thank you for assisting us with this issue Bill U [redacted] Director of Adjusting

--------- Forwarded message ----------From: [redacted] < [redacted] @***.com>Date: Tue, Apr 26, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com I do accept the company's 20% offer at this time to settle our dispute with the Revdex.com thank you so much for your time

Metro will accept your offer of 13% and process the check accordingly Thank you for working together on an agreed feeMetro appreciates the Revdex.com's assistance with this matter

Thank you for assisting us in this matter this is the first mention of any service issue on this claim This claim has a deductible which has been subtracted from the settlement , it also has in recoverable depreciation when the repairs are complete, would be available to the insured If the insured would send me there estimate , I can see if they are being charged fairly and maybe put in a supplemental claim for them? We understand that our fee may be an issue in some cases but using an adjuster is also to protect form unnecessary denials and coverage positions Anything I can do to assist is certainly available Bill Underkoffler

The check was issued to [redacted] and [redacted] ***, [redacted] and Metro Public Adjustment The check was sent right to the insured and was endorsed by [redacted] and sent to Metro [redacted] informed the insured that the check would be returned for [redacted] and [redacted] 's signature so that Metro could deposit and disburse the check [redacted] ( [redacted] ) stated [redacted] was deceased and their bank stated that Metro should endorse the check so the insured could deposit procedure is all parties would endorse and Metro will deposit and disburse funds The file was reviewed by the [redacted] Manager and a phone call was made to [redacted] stating that if Metro's fee was paid then Metro could endorse the check and send to them for deposit [redacted] agreed Metro received the cashier's check on 10/11/for the fee owed and Metro endorsed and mailed the Insurance Check for $19,certified mail to the insured, tracking # [redacted] *** When you track this you see the attached from USPS.com The check left [redacted] 's post office on 10/for delivery Please also see attached copy of the endorsed check

Thank you for your assistance in this manner The Additional living expenses have been extended through the 7th and once the insured provides an ETA on the completion date of the repairs, they will make adjustments to that dateThe Contractor the insured has chosen has pricing that is considerably outside insurance repair work, the policy contains a dollar deductible that the insured is responsible for We have spoken to the insured today and I would be glad to discuss any claim issues directly with the insured My direct cell number is ###-###-#### William U [redacted] To this date I have had no messages of any kind from the insuredWe do have many communication to the office in which we feel discontinuing our service would be best for both party's With that said, Metro is withdrawing its representation and they are free to negotiate this claim directly with their insurance co We will send the appropriate papers tot he carrierWilliam U [redacted]

Thank you for your assistanceMetro has conditionally withdrawn from this claim and the insured is free to negotiate on there on behalf A fee is due on the offer PRIOR to the cancellation, Metro has offered the fee credit in good faith in an attempt to resolve this WE would like to offer this one last time in an effort to resolve this prior to collection activitythe additional credit is still being offered if this can settle the file Thank you William U [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Please send the written confirmation mentioned in previous conversations no later than Friday, March 31, Regards, [redacted]

There were checks issued within our involvement, $(had mtgconamed as a payee) and $4,(release of depreciation, no mtgco- however only $2,of the depreciation was within our involvement) The $check was signed off and sent to the mtgco the below is the status re: this check on 9/21/16: Called Kalyn Babb at GHFA and she told me that the claim will be MONITORED and that since thecheck is under $ 2,this $ checkwill be deposited into the escrow account and thenreleased to the client She told me that the clienthas the responsibility to pay Metro's feeThe other check, $4,369.26, was signed by the insured and, initially, Metro's fee was charged on the total check When the insured called and stated that $2,was prior offer recoverable Metro refunded the insured the fee mistakenly taken on that amount In the meantime the full amount of the $check, which was signed off by Metro (per the Mortgage Company's instructions), was deposited by the insured's Mortgage Company and the entire amount released to the insured Metro could not have taken a fee on the $Insurance check since the Mortgage Company sent the full amount to the insured The fee on the $Insurance check is the fee that is still outstanding I hope this assists in an explanation of events and bring this complaint to a close

A withdraw letter was mailed to the insured on Friday 3/25/and a copy e-mailed to the insured on 3/28/ The withdraw letter states that there are no fees due Metro and that we are asking the insured's insurance company to contact the insured directly re: the existing claim Thank you

Thank you for assisting in this mannerI had a conversation with the insured yesterdayand did offer to reduce his fee from the written and signed contract rate of 35% to 20% as he said he didn't know that he signed it We ended the conversation with a positive tone and he was going to get back to me with his decision We always try to address concerns and disagreements as soon as they arise, I have not received a call back although I provided my direct cell number for the very purpose of such I understand a fee reduction was requested and we feel the fee of 20% is more than market rate for this file A copy of the written and signed contract is available upon requestBill U [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

We are in receipt of this message and will provide our response directly to the letter when received This should conclude the Revdex.com involvement at this timeThank you for your assistance

Thank you for your assistance in resolving this matter Travelers had offered the insured a payment of prior to Metro assistingI did see where the insured feels his contact is 30%, the writing is not very clear so we certainly agree to make this correction on our end and apologize for any inconvenience this may have caused The claim ultimately was resolved in through appraisal, a final payment of was generated from the appraisal award, this must be the contract the insured is referring to in his complaint The appraisal company invoiced has been paid on the insureds behalf At this point, the reimbursement of the appraisal fee on payment of the metro fee is due I would think a short phone call should resolve this, my direct number is ###-###-####, I would be glad to assist in the resolution directlyThank youSincerely, William U [redacted] Metro Public Adjustment, Inc ###-###-#### ###-###-#### ***@metropa.com

Thank you for your assistance with this client. The complaint we are responding to is one
received and discussed at length with the clientUnfortunately the client has
no reason for asking Metro to reduce its fee by 80% other than his mortgage
company won’t pay our fee
directly.
Metro has made every accommodation to assist him with this including a
fee reduction of over that was rejected by *** ***. ** *** came to metro already having dealt
with his insurance company directly, He had obtained a settlement of
approximately 48,000.00, Metro was retained and negotiated an additional
approximately 14,dollarsMetro does not have a contact with his
mortgage company and they are not responsible for his contract with Metro. This is clearly not a compliant of service or
value; it is just one of inconvenienceMetro has work on this file for almost
a year and a half. We have honored our
contract, provided the services and expertise in obtaining an additional 14,
dollars. We remain available to assist
with all payment arrangements that will aid in this settlement.I am willing to work something out but the request is not reasonable for the issue he is having with his own mortgage company.. Bill U***

Hello and thank you for reaching out ot us I have reviewed your file and see that you have discussed this issue with us in the past, unfortunately it has never reached management for a decision Metro will agree to your requests and have a revised statement sent to you with the
requested fee corrections we are truly sorry that you had to resort to filing a complaint We value your business and this situation should have never made it to this level Please use my direct cell number if you have any additional concerns. Bill U***###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Today I will be sending a letter via postal service to Mr U*** informing him in great detail of why I will be rejecting this response as well as rejecting his offer I will also send a corresponding copy to everyone involved in this matter.
Regards,
*** ***

I hope this will resolve your concern I have attached the documentation sent to both you and your insurance company withdrawing our representationYOu are free to share these directly with your adjuster if they wish for additional copies.. I hope all is satisfactory . Thank you Bill U***