Metro Public Adjustment, Incorporated

Thank you for the proposed resolution. "Desired resolution #- Metro endorses the checks and sends them to me #- I secure bank endorsement and send metro their fee per the contract #- Metro acknowledges that as of July 28, 2017, the contract is terminated, they no longer represent me in this matter and verify same to any insurance agency." Metro Acknowledges the contract is terminated, we will confirm this in writing to the insurance companyMetro only has fees due on the two checks issued : and for a total fee of We do ask that the fee be paid within days or contact us with a reasonable explanation as to the delay Metro will mail the checks to *** *** by the end of business 8/25/. Thank you for allowing us to discuss the solution with you. Bill U***

Metro
signed the claim on 11/18/and within a month a check was issued by the
insurance company in the amount of $6, The payment was sent direct to the insured by the insurance company The insured did not send
the insurance check endorsed to Metro’s corporate office until
the end of
December, Metro received on 12/28/15. Metro then contacted the mortgage
company to see how they would process the check, endorse and release or monitor
the funds. The mortgage company’s procedure will not allow a third party
to speak with them on the insured’s behalf until hours after receipt of the
Mortgage Letter of Engagement. The Mortgage Company informed us on 1/7/
that they were going to monitor the release of the Insurance Check which
requires additional paperwork. All documents were filled out by the
insured and sent to the mortgage company at the end of January 2016. The
mortgage company released the first disbursements of $and $1,on
2/22/16. The mortgage company did an inspection in early April and
another disbursement for $was released to the insured. The insured
faxed the signed contractor’s bid from the construction company over to the
Mortgage Company in the beginning of April as well. The mortgage company
informed Metro that they were releasing the final disbursement, as of 4/8/
Metro
Public Adjustment was contracted to work with the insured’s Insurance Company
to maximize the amount they would release for the insured’s homeowner’s
claim. Metro has completed this task, it has been the insured’s Mortgage
Company that has held up the release of the Insurance funds to the
insured. Since Metro has completed the task of getting the insured’s
insurance company to release funds on their claim; Metro, technically, was due
the outstanding fee at the time that payment was issued. Metro
understands that it is difficult for insured’s to pay the contracted fee
without receipt of the funds from their Mortgage Company so we usually defer
the fee owed until the payments are released and charge the contracted fee
percentage on each disbursement issued. To date Metro has not received
any fee on the released funds In good faith, Metro is willing to reduce the fee to 30% in order to bring this to a close

Metro Public Adjustment did represent *** *** in a loss occurring 1/23/two checks have been issued Metro has offered to endorse the check and allow days for *** *** to pay Metros fee out of that checkafter receipt of our fee we would then
immediately endorse and send the other check We are willing to hand deliver these checks, we are willing to do a check swap with no delay for processing the last email form ** *** has instructed us not to contact her making a resolution difficult at best I thank yo for bridging this communication and if there is a reasonable solution, we would certainly be willing to assist in the resolution this sounds like a situation with a relatively easy solution, lets see if we can resolve it! Bill U***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me So I withdraw this complaint against the company
***
*** ***

Metro Public Adjustment is actually still negotiating this loss on behalf of the insured The payment received was a first payment and Metro continues to negotiate additional items such as the time it took to clean up the water, the increase in the insured's electric bill, content manipulation
and storage The corporate office has spoken to the insured on numerous occasions for updates and Danielle B*** has communicated with the insured via e-mail re: updates The below are some contacts with the insured:6/21/- The corporate office received a call from the insured: the insured was given an update - 6/30/- The corporate office received a call from the insured: the insured was given an update - 7/18/- The corporate office received a call from the insured: re: the check received - 8/1/- Danielle B*** e-mailed the insured with an update - 8/4/- Danielle B*** e-mailed the insured with an update - 8/7/- The corporate office sent the insured an e-mail re: items needed to move forward - 8/14/- The corporate office received a phone call re: the check process - 8/14/- The corporate office sent insured an e-mail re: check processing - 8/16/- Danielle B*** e-mailed the insured with an update - 8/23/- the corporate office sent e-mail to the insured re: check processing - 9/13/- Danielle B*** e-mailed the insured with an update - 9/14/- Danielle B*** sent an e-mail with an update.There are many other e-mails with the insured passing documents back and forth that have been needed over the course of this claim Metro will continue to provide updates with the insured over the phone and via e-mail as the claim progresses Since there have been numerous updates with the insured we do not feel a refund is in order at this time

Hello and thank you for assisting As this is a collection file form being handled by council, Metro is not able to comment on this in a public forum If *** *** wants to discuss this matter with me directly my office will offer to directly connect her Bill
U***

Metro Public Adjustment has contacted the client re: this complaint and have received confirmation from the insured that all of their concerns have been addressed and resolved If anything else is needed to close this complaint, please, feel free to contact us by separate communication
Thank you

We are aware of the contract in place and continue to attempt a resolution in this matter

Thank yo for working with us to resolve this file a third party vendor is suing the insured for an unpaid balance we have been in constant communication with the insured to find the issue here we have ordered copy's of all of the insurance checks, copy's of payments and any
contracts involved we have many hours into this investigation and have been fully investigating the issue I have reached out to the insured just prior to writing this response and she has agreed to withdraw this complaint until this can be figures as most of this is in the legal system, comments beyond this would be inappropriate... Bill U***

Metro Public Adjustment, Inchas reviewed the Complaint filed with the Revdex.com. Unfortunately, our former client finds herself in a very difficult situation. Metro is a public adjusting firm, and we were hired to advise and assist the client in the adjustment of her property loss
claim. Metro did help our insured to achieve a full recoveryWhat has happened since that time is that apparently the home improvement contractor has taken a portion of the insurance funds and, from what we understand, has discontinued work on the property. We have contacted him, only to receive a reply that he is working on returning the money to herOur insured hired an attorney, and we offered our assistance to that attorney, but did not receive a reply. The insured also contacted the Georgia Office of Insurance and Safety Fire Commissioner who did reach out to us for information from the file, which we provided. We have also been in touch with our insured’s family members, who have called us for information At this point, we have advised our insured to speak to her attorney about her legal options with regard to the contractorThe insurance claim process is complex and sometimes the roles of the various parties are difficult to understand and differentiate. Metro acted as the public adjuster, and is not involved in the restoration of the home. We cannot “complete the job” as the insured has requested, since we are not in the construction industry. We are very sympathetic to the insured’s plight, and, of course, are willing to provide her with whatever information she may need to pursue any potential claim against the contractor

Good morningMetro has received the attached complaint and reviewed the fileMetro has reassigned the claim in question to an inside adjuster for an in-depth review of all monies associated with the claim and will reach out to the insured to discuss optionsThank you

Hello and thank you for assisting in this mater. Metro does not engage in item by item argument but there are many discrepancy's with the complaintthe field adjuster on the file is Kharee S***, Miss did not Resign, and Metro did send out initial correspondence with not only the office
contact information, Kharee had many conversations with the insured directlyOn March 8th a call was placed to our office ( a recorded way call ) with the insured and her agentMsM*** was not prepared to respond to the contract issues as this is not her responsibility. MsM*** politely said that MrU*** would be able to assist her the following day. MrU*** was in court the following morning and did receive three messages in a hr period. as soon as MrU*** was out of arbitration he placed the call to the insuredHe was greeted with " hold on" and ultimately connected to Gina (the agent) who was the third part of the call. Gina had asked a few general questions and Metro had offered to withdraw its representation and send a letter out by Monday 3/12. that letter is being sent today. Metro is withdrawing its representation on any payments negotiated after 03/09. Metro still is due its fee on the prior checks while the contract was in Placethis was all stated clearly on the call and Gina said "thank you" . Metro did waive its fee on the emergency repair bill of as a customer service issue as well. If you have any other questions, please feel free to call me directly on ###-###-####Bill U***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Metro has provided a substantive response to this and has answered this in the previous response If you wish to have a letter of release form Metro, Please withdraw your ethical accusations and your Revdex.com complaint and one will be sent to you confirming your request. Bill U***

Good morning The two files for the insured, *** & *** ***, were forwarded over to an attorney for review today The insured received a call informing them of this and the attorney's name and contact information given We also received confirmation from the attorney
that he has an appointment scheduled with the insured today If anything else is needed, please, let me know Thank you.Crista M***Metro Public Adjustment, Inc

Thank you for assisting with this matter. Ms***'s insurance company has made a payment for a fire loss at the property. This check included the mortgage company on the property. The mortgage company is the issue here. I would love to assist in this as her mortgage
company can be quite a challenge. As the notes in the file per the last conversation with Ms***, she had asked us not to contact her. My Email is *** and me cell is ***please have her contact me for personal service! Thank you again for this service! Bill U***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Until my insurance company receives your release, I have no other recourse but to keep this case open In the meantime, we wait for the response from *** *** that they have received this release.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for your assistance in this manner.  The Additional living expenses have been extended through the 7th and once the insured provides an ETA on the completion date of the repairs, they will make adjustments to that date. The Contractor the insured has chosen has pricing that is...

considerably outside normal insurance repair work, the policy contains a 5140.00 dollar deductible that the insured is responsible for.  We have spoken to the insured today and I would be glad to discuss any claim issues directly with the insured.  My direct cell number is ###-###-####  William U[redacted]. To this date I have had no messages of any kind from the insured. We do have many communication to the office in which we feel discontinuing our service would be best for both party's.    With that said, Metro is withdrawing its representation and they are free to negotiate this claim directly with their insurance co.   We will send the appropriate papers tot he carrier. William U[redacted]