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MetroCast Communications Reviews (61)

July 25, Dear MsCampbell,Mr Bernard H [redacted] responses/arguments, dated July 21, 2014, such as: “Metrocast's investigation revealed that the damage from the lightning strike to the [redacted] home was isolated to Office equipment, the Metrocast tap and one wall plateThere was no damage to Metrocast's outside plant, or any amplifiers or splittersThis type of damage is indicative of a lightning strike that runs through a homeowner power lines...The power surge never went further as evidenced by the fact that there was no damage to Metrocast's outside plantIt is important to understand that Metrocast technicians install ground wires to prevent induced voltage spikes that may occur on Metrocast's outside cable plant from entering its customers' homesThe ground wire is not meant, or designed, to prevent damage from lightning strikes to a customer's residencecopies of photographs of ...cable connection...show the presence of a ground wire, but one that is not connectedThis leads Metrocast to believe that the ground wire was connected at one time but was later disconnectedThe photographs also show two different colored coaxial cables connected to a splitter outside of the residence, one which is whiteMetrocast does not use white coaxial cable outside of customers’ homes, but rather uses white cable only inside customers’ homes...Metrocast believes someone other than a Metrocast technician may have performed work on the splitter, at which time the ground wire may have been disconnected.....Metrocast does not believe that the damage was caused by any act or omission on its part” are not considered well-taken.How did MrH [redacted] know with certainty that there is no damages to the Metrocast's outside plant and the splitters? Did he dig underground and find no damages to the underground cables? No damage to the internals of the splitter, under the conduits of the splitters, on the rubber insulation? What is the technician doing in the pedestal (box) the day he came to fix/ bond the disconnected wires which we witnessed him doing if there is no damage to Metrocast's system? Re the damage to the amplifiers, lightning may have passed around the amplifiers, bypassing them, into the ground and into the open, disconnected wires, into the inside of the house, hitting first the inside cables attached to my modem and computer then travelling to all wires connected in the same circuitry dedicated only to Metrocast wirings, creating an instant chain- reactionAs indicated by one technician who came here, “it was a domino effect”None of our neighbors have cables that got burned like ours because all their cables were properly groundedOur house was still smelling of burns as can be attested by the technician (Mike 2)who came in the house the second day after the incidentHe will tell you that some lines e.g., to the fax machine were melted.While it may be true that the ground wires is installed to prevent induced voltage spikes that may occur on Metrocast's outside cable plant from entering its customers’ homes, not to prevent damage from lightning strikes as alluded to by MrH [redacted] , however, when open, i.e., not properly connected (been disconnected for some time as can be seen from the photographs, all corroded, not freshly disconnected) the wires can present a “safety hazard” to the occupants of the houseIn fact, my husband's hand flew upward from the keyboard and felt the flow of current, got a small shock when using the computer that day.Moreover, Mr H [redacted] stated that Metrocast does not use white coaxial cable outside of the residence, one which is whiteThen Metrocast must have goofed as a white cable was installed and still remains the same white even after the technician worked that day to connect the wiresMrH [redacted] please look closely on the photograph and see if that is not Metrocast's splitter/connectors and cables or not belonging to any one of your contractors/subcontractors who came to do service on our houseWhen I first spoke to MrH [redacted] , sometime in June, he said then and repeated again in his response to Revdex.com that the “ground wire was connected at one time but was later disconnected”I find this remark so offensive and so personalThe way it was said, his tone of voice, although not expressly articulated, there is that insinuation that somehow the cable was tampered so I can get money from MetrocastMrH [redacted] , did you investigate and look at the records, verify when the connection was made and further that no Metrocast's technician/contractor/subcontractor came to service our house after that connection? Whenever we have, e.g., no internet service we just pick the phone and call MetrocastThe same holds true on calling [redacted] and [redacted] on their respective lines that need repairsWhy pay money to get another company to install white cables on a Metrocast system? Why white, not blue or red, and for what purpose? Furthermore, MrH [redacted] indicated in his response that “Metrocast takes great pride in its ability to deliver the highest quality...services”I totally disagreeI detected arroganceI initially issued an invitation to MrH [redacted] to visit my house and see the damagesHe did not even bother to return my call at firstIt was through Mr Pinkleton's (one I find very responsive to customer's concerns), I got my responseMrH [redacted] told me that he is the one who has the authority to reimburse, but he made his decision not to reimburse, without any investigationBy his own admission the investigation on this matter was done only on July “Metrocast does not believe that the damage was caused by any act or omission on its part"As I understood it, lightning and customer’s faults ( Metrocast wires was connected before, then was disconnected by customer?) are responsible for the damagesHe provided MrB***’s names when askedJim B***'s and MrDanny think my case need to be investigated further by FCC and/or the Attorney General office to see if the incident is not due to Metrocast's omission as asserted to by MrH [redacted] I will inform Attorney [redacted] that I will be filing myself (prose) in the Small Claim Court for the damagesContrary to MrH [redacted] ’s assertion, I believe that the damages were caused by Metrocast's defective installation, presenting a safety hazardI will also request a meeting with the [redacted] ***'s County Commissioner to inquire re the monopoly, unlike e.g., in Virginia or DC where they have [redacted] , [redacted] and etc?If there are any question(s), I can be reached @ ###-###-####.Thank You for taking the time to read my letter.Sincerely Yours,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

June 25, Dear [redacted] , This letter is being submitted in response to the above-referenced complaint (the “Complaint") posted on the Revdex.com of Metro Washington DC & Eastern Pennsylvania (Washington, D.C.) website on June 22, For your convenience, the allegations contained in the Complaint are reproduced in the following paragraph, and our response appears below the reproduced allegations:Customer’s Statement of the ProblemI am being told that I do not qualify for a promotion because I am not upgrading my serviceThe details given does not specify that I must upgrade service"*Monthly rate of $for 12-months offer available from 4/27/through 6/30/and is restricted to MetroCast Basic with Expanded Basic video service with subscription to Mbps (or higher) Internet Service speed at minimum monthly rate of $Offer available to customers in MetroCast wired and serviceable areas onlyDiscounted installation offer applies to standard residential installations in MetroCast serviceable areas onlyApplicable Broadcast TV Fee, sports fees, equipment charges (i.e., digital converter, modem), taxes, franchise fees, activation fees, and other applicable fees and charges are in addition to the promotional ratesAdditional fees may applyPromotional offer cannot be combined with other offers, and customer must not have been on a previous promotion within the last daysAfter 12-month promotional period, regular monthly rates for all services applyIf subscription to either required Video or Internet service is cancelled before the end of the 12-month promotional period, the $monthly video rate is no longer valid, and video service will be charged at the regular monthly rateModem requiredUse of a MetroCast-approved [redacted] modem is recommended and is required to receive top Internet speeds (up to Mbps)MetroCast High Speed Internet speeds may vary and are not guaranteedMetroCast WiFi hotspots are available to MetroCast customers subscribing to Mbps High Speed Internet tier and aboveNot available with “Internet Access” or “High Speed Basic.” Requires compatible WiFi-enabled laptop or mobile deviceHotspots available in select locations onlyFederal law requires subscription to Basic Service to receive any other level of video serviceAdditional subscription fee, HD-capable television and HD set-top converter required to receive HD channels on Expanded Basic service and aboveTV Everywhere services are authorized based on customer’s video subscription level; all services may not be available on all devices, and smartphone and tablet apps are not available for all networksVideo On Demand, DVR, and Multi-Room DVR services require digital equipment not included in offer priceAll services not available in all areasMoney-back satisfaction guarantee requires cancellation within daysAll aspects of MetroCast services, channels and rates are subject to change at any time in accordance with applicable lawCredit check may be requiredOffer not available in all areasAdditional terms, conditions, and restrictions may apply https://www.metrocast.com/promotions!"I am within the dates, I have the MetroCast Basic with Expanded Basic video service along with a subscription to Mbps at a minimum rate of $52.95, and my previous promotional offer expired over the last daysI am also a customer in the MetroCast wired and serviceable area and a standard residential installationMetroCast's ResponseMetroCast reviewed its files and found that MetroCast installed high speed internet and Basic and Expanded Basic Video service at [redacted] ***'s residence on March 24, At that time, [redacted] subscribed to a month promotion for new customers which promotion included a discounted price of $per month for both Basic and Expanded Basic Video service when also subscribing to high speed internetWithout promotional pricing, the Basic and Expanded Basic Video service package costs approximately $per month, plus taxes and other feesA similar new customer acquisition promotion is presently advertised in [redacted] ***'s service area and available until June 30, On June 20, 2015, [redacted] called MetroCast's customer service to request that this promotion be applied to his existing accountAt that time, MetroCast declined [redacted] ***'s request as the promotion was not intended for existing customers who were not upgrading their serviceAs [redacted] declined to continue Basic and Expanded Basic Video service at full price, MetroCast downgraded his video subscription to Basic Video serviceIn response to this Complaint, MetroCast reviewed its promotional materials on MetroCast's website for [redacted] ***'s service areaThe website promotion generally stated that “[a]dditional terms, conditions, and restrictions may apply,” however MetroCast has since updated its website to provide more clarity as to when existing customers may qualify for this promotionI spoke to [redacted] on June 23, and informed him that MetroCast would upgrade his subscription (at no charge) and honor his request to apply the $Basic and Expanded Basic Video service promotion to his account for a twelve (12) month period [redacted] indicated that he was satisfied with this outcomeAs you know, MetroCast takes great pride in its ability to deliver the highest quality products and services and always is concerned if a customer feels dissatisfied in any wayFor this reason, we appreciate all customer feedback we receive and appreciate the opportunity to resolve [redacted] ***'s concernsPlease do not hesitate to contact me at ###-###-#### if you have any questions or comments with regard to this responseWe have sent a copy of this response to [redacted] via [redacted] Sincerely,MetroCast CommunicationsBernard HGeneral Manager, Maryland System

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] [redacted]

July 3, Dear ** [redacted] :This letter is being submitted in response to the above-referenced complaint (the “Complaint”) detailed in the letter sent by the Bureau dated June 23, For your convenience, the details of the Complaint are reproduced in bold in the following paragraph, and our response appears below the Complaint:Metrocast will not replace the outdated cable that runs from their exterior box to our homeThe signal from Metrocasts’ [sic] box is +and at our house it is -Two installers have been to our home to check on the service and both said that Metrocast needs to replace the cable and to this day, it has not been doneI pay $a month for cable and internet and I can only view a few channels at any given timeMetrocasts [sic] call center continually says that they will put in work orders to get the work done, yet, to no avail, not a single person from Metrocast will contact us to replace the very old cable that has deteriorated significantlyThey have refused to give us any sort of credit due to the poor service that has been provided.** [redacted] ’s Complaint and MetroCast’s ResponseUpon review of ** [redacted] ’s work order history, a MetroCast technician was dispatched to ** [redacted] ’s residence and installed a new service drop cable on June 20, I left a voicemail for the customer on June 24, and was able to speak with ** [redacted] on June 25, He confirmed that the issues they had been experiencing with MetroCast services had been resolved by the drop replacement.On June 26, 2014, a MetroCast technician discovered damage to the main distribution cable providing service to ** [redacted] ’s neighborhoodA MetroCast technical manager was dispatched on June 27, 2014, and he repaired the damaged section of distribution cable which also served to improve the signal levels at the [redacted] ’s residence.As you know, MetroCast takes great pride in its ability to deliver the highest quality products and services and always is concerned if a customer feels dissatisfied in any wayFor this reason, I will follow up with ** [redacted] to confirm she is satisfied with the services and I will apply a credit to her account.Please do not hesitate to contact me at ###-###-####, extension [redacted] if you have any questions or comments with regard to this responseWe have sent a copy of this -espouse to ** [redacted] .Sincerely,MetroCast Communications

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This letter is being submitted in response to the above-referenced complaint (the “Complaint) detailed in that certain letter dated October 23, issued by your officeFor your convenience, the allegations contained in the Complaint are reproduced in the following paragraph, and our response appears below the reproduced allegations.Customer's Statement of the ProblemI'm being charged a bill for list) for a cable box that was returned years agoThey have no record of the returned equipmentMetroCast's ResponseFollowing receipt of [redacted] ***'s Complaint, we contacted [redacted] by phone and were able to Resolve the matter in a Manner acceptable to [redacted] ***.As you know, MetroCast takes great pride in its ability to deliver the highest quality products and services and always is concerned if a customer feels dissatisfied in any wayFor this reason, we appreciate all customer feedback we receive.Please do not hesitate to contact me at ###-###-####, if you have any questions or comments with regard to this responseWe have sent a copy of this response to [redacted] via ***,

April 25, 2017Dear [redacted] :This letter is being submitted in response to the above-referenced complaint (the “Complaint”) detailed in that certain letter dated April 17, issued by your officeFor your convenience, the allegations contained in the Complaint are reproduced in the following paragraph, and our response appears below the reproduced allegations.Customer's Statement of the ProblemI not getting the speed, for my ultra high speed internetThe reason I order the highest or the best is because everything in my home is internrt, phone, security laptop, pcs & [redacted] it they gave me what I am paying for I would have no problemsI had purchased a new router that run times better that what metrocast supply us withAlso I am notable to return a router back to Metrocast because I don't have shipping money or gas money to return there junkI will subtract any router rental fee from my billI am on a fixed income Not work retired, but I need cable internet to stay active.MetroCast's ResponseFollowing our receipt of [redacted] 's Complaint, we contacted [redacted] by phone to discuss the matter detailed in the Complaint and set up a service appointment for [redacted] During that appointment, we were able to resolve the matter in a manner acceptable to [redacted] .As you know, MetroCast takes great pride in its ability to deliver the highest quality products and services and always is concerned if a customer feels dissatisfied in any wayFor this reason, we appreciate all customer feedback we receive.Please do not hesitate to contact me at ###-###-####, if you have any questions or comments with regard to this responseWe have sent a copy of this response to [redacted] via ***.Sincerely,Tom C.Pennsylvania General Manager

his letter is being submitted in response to the above-referenced complaint (the "Complaint") detailed in that certain letter dated January 23, issued by your officeFor your convenience, the allegations contained in the Complaint are reproduced in the following paragraph, and our response appears below the reproduced allegations.Customer's Statement of the ProblemInternet provided by MetroCast routinely cuts out at least once a monthFixing the issues requires a modem reset and a call to MetroCastThis problem has been in existence since we became customers in September; there are no other options for high speed internetMetroCast refuses to send a technician to our location without them entering the home and possibly incurring chargesIt is possible to troubleshoot this issue without entering my house.MetroCast's ResponseIn response to the Complaint, I contacted [redacted] by phone to discuss the matter [redacted] explained that his Internet speeds drop out when he is streaming video from DISH NetworkWe scheduled for February 1, a MetroCast technician to visit [redacted] 's homeI provided [redacted] with my contact information, and I will contact [redacted] following the February 1" appointment to confirm his MetroCast services are performing to his satisfactionAs you know, MetroCast takes great pride in its ability to deliver the highest quality products and services and always is concerned if a customer feels dissatisfied in any wayFor this reason, we appreciate all customer feedback we receivePlease do not hesitate to contact me at ###-###-####if you have any questions cor comments with regard to this responseWe have sent a copy of this response to [redacted] via ***,Sincerely.Bernard H [redacted] Maryland General Manager

Advertised internet speeds of 75mbps not provided actually receive 10-30mbps

MetroCast's ResponseMetroCast’s Customer Service Manager spoke with Ms [redacted] and explained why her service was temporarily disconnected for non-paymentAlthough the amount owed was a result of a past due balance that had been historically carried forward, MetroCast has agreed to issue Ms [redacted] a one-time credit in the amount of $31.06.As you know, MetroCast takes great pride in its ability to deliver the highest quality products and Services and always is concerned if a customer feels dissatisfied in any wayFor this reason, we appreciate all customer feedback we receive.Please do not hesitate to contact meat ###-###-####, if you have any questions or comments with regard to this responseWe have sent a copy of this response to Ms [redacted] via ***.Sincerely,Gans Communications, L.Pd/b/a MetroCast CommunicationsTom C [redacted] Pennsylvania General Manager

MetroCast's Response MetroCast’s Customer Service Manager spoke with Ms [redacted] and explained why her service was temporarily disconnected for non-paymentAlthough the amount owed was a result of a past due balance that had been historically carried forward, MetroCast has agreed to issue Ms [redacted] a one-time credit in the amount of $31.06.As you know, MetroCast takes great pride in its ability to deliver the highest quality products and Services and always is concerned if a customer feels dissatisfied in any wayFor this reason, we appreciate all customer feedback we receivePlease do not hesitate to contact meat ###-###-####, if you have any questions or comments with regard to this responseWe have sent a copy of this response to Ms [redacted] via ***Sincerely, Gans Communications, L.Pd/b/a MetroCast CommunicationsTom C [redacted] P ennsylvania General Manager

August 3, 2017Dear *** ***:This letter is being submitted in response to the above-referenced complaint (the “Complaint”) detailed in that certain letter dated July 29, issued by your officeFor your convenience, the allegations contained in the Complaint are reproduced in the following
paragraph, and our response appears below the reproduced allegations.Customer's Statement of the Problem.I had Metrocast service installed when I bought my home eight years agoFor more than one year digital phone and television service has been problematic with interruptionsNumerous service tech visits to the house have yielded no improvementI've been informed the problem is underground wiringThis summer the problem is as bad as its ever been, I've had a service tech visit and have another scheduled for this weekendI've emailed administrative personnel and even drove to the Berwick office asking to speak with a Service Deptadministrator to discuss resolving the problemI was told at the office that a Supervisor would callNo one has contacted me in nearly two weeksI do not have cellphone service in any area, adding to the problem.MetroCast's ResponseFollowing *** ***'s Complaint, our technicians performed a service call at *** ***'s residenceDuring that service call appointment, we were able to resolve the matter in a manner acceptable to *** ***.As you know, MetroCast takes great pride in its ability to deliver the highest quality products and services and always is concerned if a customer feels dissatisfied in any wayFor this reason, we appreciate all customer feedback we receive.Please do not hesitate to contact me at ###-###-####, if you have any questions or comments with regard to this responseWe have sent a copy of this response to *** *** via ***.Sincerely,Gans Communications, L.Pd/b/a MetroCast Communications

August 3, 2017Dear *** ***:This letter is being submitted in response to the above-referenced complaint (the “Complaint”) detailed in that certain letter dated July 29, issued by your officeFor your convenience, the allegations contained in the Complaint are reproduced in the following paragraph, and our response appears below the reproduced allegations.Customer's Statement of the Problem.I had Metrocast service installed when I bought my home eight years agoFor more than one year digital phone and television service has been problematic with interruptionsNumerous service tech visits to the house have yielded no improvementI've been informed the problem is underground wiringThis summer the problem is as bad as its ever been, I've had a service tech visit and have another scheduled for this weekendI've emailed administrative personnel and even drove to the Berwick office asking to speak with a Service Deptadministrator to discuss resolving the problemI was told at the office that a Supervisor would callNo one has contacted me in nearly two weeksI do not have cellphone service in any area, adding to the problem.MetroCast's ResponseFollowing *** ***'s Complaint, our technicians performed a service call at *** ***'s residenceDuring that service call appointment, we were able to resolve the matter in a manner acceptable to *** ***.As you know, MetroCast takes great pride in its ability to deliver the highest quality products and services and always is concerned if a customer feels dissatisfied in any wayFor this reason, we appreciate all customer feedback we receive.Please do not hesitate to contact me at ###-###-####, if you have any questions or comments with regard to this responseWe have sent a copy of this response to *** *** via ***.Sincerely,Gans Communications, L.Pd/b/a MetroCast Communications

Dear Ms***:This letter is being submitted in response to the above-referenced complaint (the “Complaint”)detailed in that certain letter dated November 28, issued by your of?ceFor your convenience, theallegations contained in the Complaint are reproduced in the following paragraph, and
our responseappears below the reproduced allegations.Customer’s Statement of the ProblemMy service with this company was out for over hours Company failed to credit myaccount.MetroCast’s ResponseMetroCast’s stated policy regarding disruption of service, which is set forth in the ResidentialServices Agreement and on each monthly customer invoice, states in part that, with certain exceptions, acustomer “shall be entitled upon a request made within thirty (30) days of such interruption, to a pro raincredit for any Services interruption exceeding twenty-four consecutive hours after such interruption isreported to MetroCast.” While MetroCast experienced a system-wide outage that impacted Mr***’sservices on October 25"‘, such outage lasted for lhours (not over as referenced in the Complaint)and thus, in either case, would not qualify for a credit under MetroCast’s policyHowever, as you know,MetroCast takes great pride in its ability to deliver the highest quality products and services and always isconcerned if a customer feels dissatis?ed in any way, so we have applied, as a one-time courtesy, a creditto Mr***’s account.Please do not hesitate to contact me at *** ***, if you have any questions or commentswith regard to this responseWe have sent acopy of this response to Mr*** via ***.Sincerely, Gans Communications, L.Pd/b/a MetroCast CommunicationsTom C*** Pennsylvania General Ma agercc: MrJames E*** Sr

*** *** *** * *** * *** *** ***
*** *** had previously contacted us to let us know that he was experiencing slow internet speeds. On May 12, 2017, after troubleshooting issues with *** *** over the phone, a MetroCast representative told *** *** that
he was likely experiencing slow internet speeds due to his peer to peer traffic and bit-torrent server hosting. *** *** turned down his peering and our technician performed a speed test, at which point *** *** confirmed that he was satisfied with his internet speed. Following our receipt of *** *** Complaint, we sent a maintenance technician out and confirmed that there were no external issues impacting *** *** internet speeds. We have also attempted to contact *** *** multiple times by phone to discuss the matter detailed in the Complaint, but, as of yet, have been unable to reach *** *** As you know, MetroCast takes great pride in its ability to deliver the highest quality products and services and always is concerned if a customer feels dissatisfied in any way. For this reason, we appreciate all customer feedback we receive. Please do not hesitate to contact *** *** *** *** *** *** *** *** ** *** ***, if you have any questions or comments with regard to this response

This letter is being submitted in response to the above-referenced rejection (the "Rejection") detailed in that certain letter dated November 6, issued by your officeFor your convenience, the allegations contained in the Rejection are reproduced in the following paragraph, and our response appears below the reproduced allegations.Customer's RejectionI am rejecting this response because:On November 1, my internet service failed again from 11:PM to AMTo Quote "There is a problem with the modem readings" per on call techniciansThe service went out again in the morning November 2, requiring a rebootService call scheduled for Saturday,Regards,*** ***MetroCast's ResponsePrior to receiving the Rejection, in response to a phone call we received from *** ***, we scheduled a service call at *** ***'s residenceAt the service call, the MetroCast technician replaced faulty inside connections in *** ***'s residenceOn November 4", we contacted *** *** to confirm that her MetroCast services were performing properly*** *** indicated the she was satisfied with the performance of her MetroCast services.As you know, MetroCast takes great pride in its ability to deliver the highest quality products and services and always is concerned if a customer feels dissatisfied in any wayFor this reason, we appreciate all customer feedback we receive.Please do not hesitate to contact me at ###-###-####, if you have any questions or comments with regard to this responseWe have sent a copy of this response to *** *** via ***

I pay dollars a month and the internet does not work must of the time I have called they told me there was no problem service electric was and never had a problem they our stealing from us we can't get Any other service in the area but them

This letter is being submitted in response to the above-referenced complaint (the "Complaint") detailed in that certain letter dated January 18, issued by your officeFor your convenience, the allegations contained in the Complaint are reproduced in the following paragraph, and our response
appears below the reproduced allegations.Customer's Statement of the ProblemOk so looking at my bill has gone up again????? I am being told that it is for a promotion coming to an end, a promotion that I did not know aboutHowever I took it unknowingly when I wanted channels past Now in and of itself that would not be bad except I am being charged for the channels and then have to pay fee of around 88.00$ again for the channelsWhen I called they twisted this three ways Sunday, but it all comes down to is being charged twice for any channels past The layout: You pay for video about $witch you have to have anything above channel and then you get charged per channelIs this not double charge? So I am being charged twice for access to one set of channels? Am I seeing this wrong or did our government set it up so that this is legal?MetroCast's ResponseIn response to the Complaint, our customer service supervisor, Mandi C***, contacted *** *** by phone to discuss the matterMandi explained to *** *** the charges on her MetroCast bill*** *** thanked Mandi for the call and the explanation.As you know, MetroCast takes great pride in its ability to deliver the highest quality products and services and always is concerned if a customer feels dissatisfied in any wayFor this reason, we appreciate all customer feedback we receive.Please do not hesitate to contact me at ###-###-####, if you have any questions or comments with regard to this responseWe have sent a copy of this response to *** *** via ***.Sincerely,Bernard H***Maryland General Manager

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution is satisfactory to me.
***
*** ***

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Description: Television - Cable, CATV & Satellite

Address: 404 Cheraw St Ste C, Bennettsville, South Carolina, United States, 29512-2869

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