MetroCast Communications

This review is for the residential Internet Services offered by MetroCast Communications. In specific, the review is for the High Speed product (up to 20 Mbps X 2 Mbps). The value of what you get for what MetroCast calls "HighSpeed" is low. With many other markets offering at similar price points. At the time of this review other markets offer 60 Mbps for approx. $40 monthly vs. MetroCast 20 Mbps at $53 monthly. Product quality also not good. Over the past year (2015) there have been many service outages, often at peak times (see downdetector.com). During the outages there is no way to report the outage as MetroCast also is unreachable by phone or internet chat. There is no website to report outages and emails to tech support go unanswered. These experiences result in a frustrating experience. Calls to customer service result in an indifference that MetroCast was not able to provide the service they committed to provide. Tech support is average during other times.