Metropolitan Management Group

Review: On July 23, 2012, we signed a lease for apartment 4102 at [redacted] in [redacted], Delaware. We put down a $725 security deposit and a $500 pet deposit because we have a dog. We moved in on July 28. On February 4, 2013 we gave formal notice in writing to vacate on April 4, 2013, as required in the lease.We vacated. On April 19 we received the $725 security deposit refunded in full which reflects that there was no damage to the apartment. However, we did not receive the $500 pet deposit. Page 13 of our lease states tenant will pay to landlord a deposit of $500.00 before the pet is moved into the apartment. the deposit is security against such damage to the premises or apartment. If pet deposit is insufficient to cover costs of such damage, landlord may deduct such costs from the security deposit. If no damage occurs, landlord will refund the deposit in the same manner and under the same terms as the security deposit. I contacted [redacted] office and [redacted], the manager said in a May 15 email they are looking into it, the corp office thinks it is a non refundable pet fee not a deposit, it is being handled at the corp level and if it is refunded they will send to you. According to the lease we signed, it is refundable. I am getting nowhere with the corporate office and emails and phone messages have been ignored. He company is now over 30 days delinquent on the refund.Desired Settlement: Have them send a $500 refund check as stipulated in the lease.

Review: Property Manager Of the [redacted] Apartments / Metropolitan Management Group.On April 8 2014 My Register Vehicle was towed from the [redacted] Apartments parking that I'm currently a Leasehold tenant and was at the time of the towing of my vehicle, My vehicle was registered with the [redacted] Parks Apartments which was required by my Leasehold tenant Agreement to do so, In order to park at my place of residence through my Leasehold signed agreement. My Vehicle was and is still currently registered with the DMV as a legal register motor vehicle. The [redacted] Apartments called there personal hired towing company 'All Hooked Up" towing company to have my vehicle towed from my place of residence for the assumption of expired tags. I have been residing at the [redacted] Apartments for a year and 2 months and currently still a tenant in the Apartment complex, with the same registered vehicle from the start of my Leasehold signed agreement. The [redacted] Apartment stated they towed my vehicle "For my License plate tag expiring, by having 3/14 stickers on my license plate" On the 8th of April, However my 4/2015 sticker was removed from my license plate without my knowledge, I was not parked illegal, obstructively or in a tow away zone. There were no signs, posters or public notice stating a particular status a vehicle should be parked or on the premise of the property, That my leasehold agreement authorize me to park at my residence at the [redacted] Apartments. Even without my sticker my vehicle has had the online registration from the DMV in the lower part of the rear window. In which I took into the [redacted] office on 4/8/2014 approx. 4:25pm showing the leasing agent "[redacted]" after leaving work to retrieve my register vehicle from "All Hooked Up" If the [redacted] Apartments were unsure about my vehicle they could have notified the proper authorities whom are trained and have the qualified equipment to identify the status of a registered vehicle license plate instead of assuming. Or the [redacted] Apartment "manager of records" could have also check there own onsite records to realize that my vehicle was registered with all of my contact information and residence information from my leasehold signed agreement with the [redacted] Apartments for over a year, if they needed any additional information about my registered vehicle. The [redacted] Apartment made no attempt to contact me or notify me of any concerns of my vehicle, In which they have all the proper information as per my leasehold agreement to do so. I also was just in the office of the [redacted] Apartments on 4/3/2014 in the presents of the front desk clerk and the property manager, Whom did not mention any concerns about my vehicle. The actions of the [redacted] Apartment has caused a financial strain on my family and myself, I had to miss a day's work from there unjust actions of assuming instead of taking the time to do there do diligence of research, or contact the proper authorities to obtain a define answer of the status of my vehicle. The [redacted] Apartment did nothing to identify the proper information about my registered vehicle to the DMV and there Apartment complex. If they would have, they would've identified that my vehicle was registered with the DMV with the identifying proof in the window of my vehicle Therefore I am requesting that the [redacted] Apartment reimburse me for my financial lost and hardship.If there any Questions or Concerns I may be reached at [redacted]Desired Settlement: The actions of the [redacted] Apartment has caused a financial strain on my family and myself, I had to miss a day's work from there unjust actions of assuming instead of taking the time to do there do diligence of research. I'm requesting a refund of $250.00

Business

Response:

April 23, 2014Dear [redacted],I received a letter regarding complaint number [redacted]. After reviewing this notice with my property manager, I would like to explain what happened.One of our employees at [redacted] Delaware noticed that the complainants plate was expired. The employee consulted with the maintenance staff and the towing company was called to remove the car from the premises. The vehicle was removed that day. The complainant came into the leasing office and insisted that his tags were up to date. The complainants car has been towed by our company in prior incidents due to out of date tags and flat tires. The parking regulations were explained in detail to the complainant at that earlier time.Enclosed is the portion of our lease regarding parking on our property.If you have any questions, please contact me at the number provided above.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: