Metropolitan Roofing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I cancelled the subscription on March 28th 2016. I will file a lawsuit here in the county of Ventura on August 22, if this is not refunded
Regards,
*** ***

The client may follow up with *** *** who is the SrManager of our support department

*** *** ***
We have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory
We waited to respond by one week to see if we received another phone call and we didn’tTherefore, the response from *** to remove our information from their call log is satisfactory.We are once again appreciative of the excellent service the Revdex.com provides in these types of matters
*** ***
*** *** *** ***

The client's cancel letter was not received within the required time period per our contract Terms and conditions and it was effective 12-31-There was a Sales Management approved early cancellation for 3-31-The balance of $2,through March is due in fullThis account is currently
with our outside collections agency (*** *** ***) and we will have to defer to them for further follow up as the client's account is now with that agencyThank you

I have passed on the complaint again to try to have Sales follow up as they promised.

Thank you for that information. The client has since contacted Sales and Collections. The contract has been forwarded to him and we now have a valid cancellation on file to be effective as of 2-29-16.

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Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I spoke to Johnny W[redacted] last week and he confirmed that I verbally cancelled with him months ago. Was told it would be taken care ofWas transferred to a new sales rep who didn't follow throughAnd now wants me to pay another year. This company's sales Tactics and cancellation policyIs ridiculous and unscrupulous. 
Regards,
[redacted]

Hello. Sales and Research have been notified of the complaint and are working to rectify as best as possible. As there are several avenues of communication in place, it may take a while to cease all involved and hope that the client will be patient. Thank you.

Hello. Our Sales Team was contacted regarding this claim. They stated that the client did not comply with cancellation policy per the contract Terms and Conditions. They met with the client and had training. Also, the client was informed of another option for getting out of the contract which...

they did not exercise. The client will now have to work with outside collections on a possible settlement.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I sent in a cancellation e-mail as instructed by the sales associate prior to signing up. The e-mail chain between me and the sales representative is attached. The e-mail requesting the cancellation was sent at the time we signed up but prior to the effective contract date. 
Regards,
[redacted]

From: Eric Q[redacted]<[redacted]@costar.com>Date: Tue, Aug 2, 2016 at 5:20 PMSubject: FW: Revdex.com Complaint[redacted] - Loc ID [redacted] / Complaint ID [redacted]To: "[redacted]@myRevdex.com.org"...

<[redacted]@myRevdex.com.org>Cc: [redacted] <[redacted]@costar.com>Good afternoon [redacted], We would like to submit additional information for this Revdex.com request , complaint ID [redacted]:  [redacted] Associate ID# [redacted]) signed up for a [redacted] Premium Lister (Individual) quarterly commitment subscription on 3/29/16 for $84.95 per month billed to his [redacted] credit card ending in the numbers 6416.The commitment was valid from 3/29/16 to 6/28/16.The credit card was billed on the following dates and amounts: ·         $84.95 - charged on 3/29/16 - Billing period of 3/29/16 to 4/28/16·         $84.95 - charged on 4/29/16 - Billing period of 4/29/16 to 5/28/16 A payment of $84.95 was scheduled for 5/29/16 for the billing period of 5/29/16 to 6/28/16, which would have been the last payment in the commitment.However, the credit card payment was declined for payment.The client received notice (phone call, email, and system notification) of the declined credit card.The client stated on 6/15/16 to a LoopNet representative that they signed up for service and submitted a cancelation the same day.The client thought this would be an immediate cancelation but it was placed on account for the end of the commitment term, 6/28/16.The client disputed the 5/29/16 charge and payment was never received even though the client had access to the service until 6/28/16; client essentially had a free month of service.No refund is due for the 2 months charged.  Please let me know if additional info is needed or you have any questions. Thanks, Eric

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reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The sales team did not advise me of all the terms particularly the ones in small print like the auto renewal which is unenforceable in the state where we and they did business ,they also never provided me with a easily readable fully executed copy of the contract. Additionally costar's Steve W[redacted]  threatened me with credit harassment etc.if I didn't keep paying for a service which I have no use for and am not using. The salesman represented in front of a witness that their information was complete and accurate and I can prove it was neither They have approximately 30 reviews on [redacted] nearly all complaining of the auto renewal not explained and the inaccurate and incomplete information provided which are the same reasons for my complaining. Their legal department is like a pack of wolves waiting for a chicken to walk out of the chicken coop. They are a predatory company and should be stopped.
Regards,
[redacted]

With the information provided thus far, we are unable to locate an associated account within CoStar or [redacted].com. We need a company name and location ID # (account #) in order to give a proper response.

Sales is in contact with the client in an effort to come to a resolution. As of today, the cancellation stands effective for 7-31-16.

Sales will be getting in touch with the client directly to work on a resolution.

Our Collections Team has been in contact with this client for a resolution. Thank you.

Our Legal Team has settled with this client to cancel the account upon payment of $1,824.00 (2 months). We are awaiting that payment.