Metropolitan Warehouse Delivery Corp

I used that company between 10 to 15 times over the past 2 years. Not a single time it went smoothly. The whole organization is a mess, I lost $7000 over the past 3 months because of their unprofessional behavior. Expensive, never in time, unable to fix a mistake that they make. Just catastrophic! I currently have 2 shipments that have been staying at their warehouse for 3 weeks for... no reason, and despite that fact that I asked them what was happening a week after drop off. Never again, Avoid at all costs.

The product status currently says "in transit"as I typeThe product was picked up in Atlanta and was to be delivered to the West Coast ( [redacted] The vendor [redacted] is aware of the situation and will communicate with the customer going forward to come to a resolution

Complaint: I am rejecting this response because: Please see respond from company that since I now filed a complaint they may not be able to honor a refundHow is that even possible? Because I left a real complaint? I don't understand how this company has an A rating, Yelp alone has tons of negative reviews, along with a different yelp account that has negative reviews: I will forward the links to those I found after this headache I went throughThis company is Nasty! My complaint number is: 11534743.This is by far the most unprofessional company I have ever dealt with, I can forward a ton of emails that back up my complaint Regards, [redacted]

It appears that this shipment was set up through [redacted] not the customers and there was a miscommunicationThe account has since been adjusted and this account has been settled without the need for collections

[redacted] has been contacted and is due to receive her delivery tomorrowWe are sorry for any inconvenience that this may have caused

I just spoke with [redacted] and apologized for our miscommunication and us not begin able to deliver this any earlierI assured him that we will be there today between 3-and he had requested that we call 1/prior to arrivalHe had asked if our drivers can deliver it to the second floor so I agreed after what they have gone throughThanks

Complaint: [redacted] I am rejecting this response because: The product has been listed as "in transit" since May 15, and [redacted] has referred me to Metropolitan for further communication concerning the delivery Regards, [redacted] ***

Our claims manager has reached out to this customer to inform them that we would like to reach a settlement for this issueShe is unable to come up with a settlement as the owner of our company is not in through the holidays and will return on 1/On 1/we will reach out to the customer with a settlement

Terry the Chicago warehouse manager has reached out to this customer and will make arrangements to accommodate this customer to complete the delivery

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

This customer was called and brought up to date by [redacted] the account rep for which she purchased her orderThe chairs have been transferred to the delivering warehouse in Miami and is scheduled to deliver on 3/The customer will be refunded her entire delivery charge of $for her inconvenience

Complaint: [redacted] I am rejecting this response because: The carrier picked up boxes and I have receipt showing boxes as well as emails from the carrier's representative that describes the contents of one of the missing boxesThe carrier showed up without any labels for the boxes and I had to hand write my name on the boxesThe carrier's misplacement of the lost boxes is clear negligenceThe carrier's representative recently sent me an email stating they have located the two missing boxes thus the carrier is now lying and denying that they picked up boxes when in fact they now state they found the two missing boxesObviously, they have no credibilityI now await the delivery of the two missing boxes provided they are stating the truth in their emails that they found the two missing boxes Regards, [redacted]

Thank you for your feedback regarding your delivery experienceWe apologize for the frustrations and hardships you've experienced and appreciate the information you've provided to us to rectify and overcome these training opportunitiesWe are currently coordinating with [redacted] to deliver the full sectional to your homeIf not done so already, a senior manager from Metropolitan Warehouse & Delivery will reach out to follow up further with you

The complete order was delivered on 3/ We understand and have apologized to the customer for the unfortunate circumstances regarding customer's order delivery delay Customer was originally contacted on 3/and scheduled for what we term the "week of" 3/ Our current system does not allow for customers to view this date as a "week of", which can be confusing and misleading We do our best to clarify at time of scheduling to inform customers, some orders are scheduled for a specific week At the beginning of said week, our CS called customer to confirm delivery for 3/ On 3/we did have an issue with our vehicle and notified the customer These types of calls are not always specific because of the nature of the current issue Unfortunately we did not have any specific answer as to when the order would deliver Two days later, on 3/20, the order was flagged by our system and was incorrectly called to schedule for a future date However, later the same day customer was once again called and apologized to and the correct date of 3/was provided.We realize this error on our part was confusing and irritating to the customer We offer another apology to the customer, for his inconvenience We are happy that we were able to quickly resolve this issue without further delays and conflicts.Additionally, we are working on our internal systems to provide better and more accurate information

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

We agreed to settle this issue by refunding half of the customer's delivery charge for their inconvenienceThe refund will be $

We have deemed the order as lost and have followed up with the Account whom end user has purchased from to issue an immediate replacement. Metropolitan was taking the time up to now to search across all of our locationsAfter much research, we did not locate the piece. The end user has
been advised of the same and is satisfied

The manager of the location contact this customer and apologized for this unfortunate situationIt appears that there was miscommunication on our part and we have made arrangements to deliver this order on 2/the first stop between 730am-1130amThe manager and a customer service rep confirmed
with the customer that we will be making the delivery as above stated

Complaint: ***
I am rejecting this response because:The business asked for time to respond to my complaintTheir response was that the reason they were able to break the credenza was because the manufacturer didn't make it well and it therefore broke due to poor constructionWe have been selling this same style of credenza and Metropolitan Warehouse has delivered this same exact credenza for us dozens of times in the past and it has never been an issue in the pastThe fact that they are blaming the manufacturer for not making a "DROP PROOF" credenza is ridiculousI suppose it is also the manufacturer's fault that they cannot repair it as they promised in dozens of emailsMetropolitan Warehouse requests for you to insure the item being shipped with them and even though I declared the value I wished to insure it for, they are refusing to reimburse me for this amount or refund the money they charged for deliveryI am attaching just a few of the photos showing the damage they caused and are refusing to honor the insurance I purchased or refund the money I paid to have it delivered
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***