A spare key was never talked about during the car deal until Ms. [redacted] was walking out the door. She now is claiming that after seeing another complaint similar online she is demanding a key. Not every customer turns in spare keys when trading in a vehicle and this deal being a good...
example. Now Ms. [redacted] is holding on to her spare to the vehicle she traded in as leverage for us to purchase her a spare for her car. We are more than willing to give her a number to the key smith we use to see if he can get her a key for cheaper than the dealer. But a spare key was never promised or negotiated in her deal.
Complaint: [redacted]
I am rejecting this response because: Our credit was shopped with numerous lenders, when we were in fact told that they were only sending information to our lender, [redacted]. As a matter of fact no information was shared with our lender by M & F. In addition we were not in agreement with any terms BEFORE our credit file was shopped to their group of lenders. WITHOUT an agreement on price and trade in offers, it is FRAUD to do what you all have done. You did not have our consent to share any of our personal information, without an agreement on numbers. SO by LEGAL DEFINITION, you have done a lot wrong. All Rights Reserved, UCC 1~308, 415
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
M&F Auto Sales Inc. has done nothing wrong, Mr [redacted] and his wife both signed the credit application for process on purchasing a vehicle. On the credit app it reads that you the consumer are consenting to sharing information with M&F Auto Sales and to third parties. If any documentation is needed please contact us and we can forward to your office as requested. If you have any further questions please call Michael H[redacted] ###-###-####.
Complaint: [redacted]
I am rejecting this response because: I think the owner has misunderstood about
my seeing a similar complaint online. I
checked the Revdex.com website before finalizing the deal and saw the other complaint
regarding a key. I was furious when the Sales
Manager told us we would not get a second key, but I did not continue to
complain to him because I believed as a result of seeing the earlier complaint
that the owner would resolve the issue.
I certainly would have complained to the owner and the Revdex.com whether or
not I had seen the earlier complaint. I
believe that it was unethical for the Sales Manager to not have told us that we
would not get a second key. This car was
represented as almost new, with only 6000 miles, and a new car warranty was
stressed. Since one cannot go without a
second key, it was unethical to tell us something on the way out the door that
would clearly cause us to incur an immediate $243 expense. When the Sales Manager told us that you don’t
always get a second key with a used vehicle, we said, “Then you’re not getting
a second key either.” Obviously, we
hoped it would be leverage in providing the second key we assumed we would get. If we had known there was no second key being
provided before the deal was closed, we would have negotiated it, but we were
not given that opportunity. I will note
that we paid the full asking price at the time for that vehicle. The owner’s proposed resolution of a referral
to a key smith is unacceptable.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
We are sorry that Mrs. [redacted] feels this way but when they mentioned the key they got a straight answer. Nothing was owed or promised in this deal so no one was mislead.
A spare key was never talked about during the car deal until Ms. [redacted] was walking out the door. She now is claiming that after seeing another complaint similar online she is demanding a key. Not every customer turns in spare keys when trading in a vehicle and this deal being a good...
example. Now Ms. [redacted] is holding on to her spare to the vehicle she traded in as leverage for us to purchase her a spare for her car. We are more than willing to give her a number to the key smith we use to see if he can get her a key for cheaper than the dealer. But a spare key was never promised or negotiated in her deal.
Complaint: [redacted]
I am rejecting this response because: Our credit was shopped with numerous lenders, when we were in fact told that they were only sending information to our lender, [redacted]. As a matter of fact no information was shared with our lender by M & F. In addition we were not in agreement with any terms BEFORE our credit file was shopped to their group of lenders. WITHOUT an agreement on price and trade in offers, it is FRAUD to do what you all have done. You did not have our consent to share any of our personal information, without an agreement on numbers. SO by LEGAL DEFINITION, you have done a lot wrong. All Rights Reserved, UCC 1~308, 415
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
M&F Auto Sales Inc. has done nothing wrong, Mr [redacted] and his wife both signed the credit application for process on purchasing a vehicle. On the credit app it reads that you the consumer are consenting to sharing information with M&F Auto Sales and to third parties. If any documentation is needed please contact us and we can forward to your office as requested. If you have any further questions please call Michael H[redacted] ###-###-####.
Complaint: [redacted]
I am rejecting this response because: I think the owner has misunderstood about
my seeing a similar complaint online. I
checked the Revdex.com website before finalizing the deal and saw the other complaint
regarding a key. I was furious when the Sales
Manager told us we would not get a second key, but I did not continue to
complain to him because I believed as a result of seeing the earlier complaint
that the owner would resolve the issue.
I certainly would have complained to the owner and the Revdex.com whether or
not I had seen the earlier complaint. I
believe that it was unethical for the Sales Manager to not have told us that we
would not get a second key. This car was
represented as almost new, with only 6000 miles, and a new car warranty was
stressed. Since one cannot go without a
second key, it was unethical to tell us something on the way out the door that
would clearly cause us to incur an immediate $243 expense. When the Sales Manager told us that you don’t
always get a second key with a used vehicle, we said, “Then you’re not getting
a second key either.” Obviously, we
hoped it would be leverage in providing the second key we assumed we would get. If we had known there was no second key being
provided before the deal was closed, we would have negotiated it, but we were
not given that opportunity. I will note
that we paid the full asking price at the time for that vehicle. The owner’s proposed resolution of a referral
to a key smith is unacceptable.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
We are sorry that Mrs. [redacted] feels this way but when they mentioned the key they got a straight answer. Nothing was owed or promised in this deal so no one was mislead.