MiCamp Solutions, LLC

First they sent the wrong device and it did take awhile for the wrong device to even show upI was then ignored by two MiCamp employees and have several emails and phone logs to prove my claimsThe banking information never changed and they NEVER called me to get the correct banking informationI am requesting $because that is about how much money I lost during those weeks of not having a card readerThe last phone call I had was with Mary who was incredibly rude and I do admit that I said the "F" word once, and I apologize for thatBut this is months of just getting no whereI do see they refunded the $94, but this matter is not resolved! They cost my new business a loss and tons of frustration for meThey have horrible customer service and NOW they are lying! I want the $or I'll be going after for a lot more!

To Whom It May Concern, Thank you for bringing this to our attentionHere at Micamp we value our customers andtheir satisfaction as our top priorityWe have addressed all complaints andreached a resolution with the merchant directlyThe account has been closedand all fees refunded properly to the merchant [redacted] will beretracting his complaint with the Revdex.com

Dear Revdex.com & Sabrina L Kyte-Gold We sincerely apologize for the trouble you have encountered, customer service is always a top priority of ours The operations manager has informed me a the client has been spoken to, and a resolve is in place Thank you for bringing this to our attention

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear [redacted] ***, Revdex.comWe show the refund was completed yesterday 06/03/15, so her banking should indicate this once they post Thank You [redacted] djustment TransactionTypeReferenceNumber [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To Whom It May Concern, Thank you for bringing this to our attentionHere at Micampwe value our customers and their satisfaction as our top priorityWe haveaddressed all complaints and reached a resolution with the merchant directly.The account has been closed on September 30th, and themerchant, [redacted] , has accepted the refund amount of $from MicampMerchant Services

Thank you for bringing this formal review to our attentionSince receiving [redacted] 's response we have further researched her refund status and contacted Ms [redacted] directlyThe refund was issued on March 12, the same day her account was successfully closed with [redacted] ***At this time, the refund was pending deposit and as the account closed turning off any and all deposit/debit flags resulting in the funds being sent to a holding account at [redacted] ***Micamp was notified the refund was successfully deposited originally.Micamp Merchant Services has reached out to [redacted] directly requesting deposit flags to be turned back on and funds to be released to Ms [redacted] 's personal accountWe have been notified this may take up to business hours to complete and has been relayed to Ms [redacted] via a phone call on April 2nd We have asked Ms [redacted] to reach out to us directly if any further issues have occurred

Dear Revdex.com, [redacted] ***We apologize for the misunderstanding with the opening of your Merchant Account for [redacted] *** Because processed credit/debit card transactions are considered revenues for a business, all merchant processors are required by law to report this revenue to the *** We understand you never used the account and no longer wish to have it open We have closed the account and have issued a refund in the amount requested of $67.95.We do show there has been some communication with our team and a Call tag was sent to merchant email on file ( [redacted] ) on 05/11/15Tracking number(s): [redacted] Please return the equipment for free using that call tag provided With the refund and closure of this account, MiCamp considers the issue resolved to everyone's satisfactionSincerely,

Dear, [redacted] & Revdex.comWe sincerely apologize about the issue, as it was purely clerical in nature When account isclosed, we no longer have access to push or pull funds to the business bank account The account was closed beforethe last credit card batch had processed, and needed to be re-opened in order to push the funds to the merchantThose funds were received A couple days delayed from the error but received The initial $in reference to the Februaryfees were valid charges from processing transactions in February before the closureThe fees from March as the account had still been remained open in error, accrued fees of $The amount of the complaint In researching we show this transaction was blocked by the merchant’s bank, as we received an [redacted] reject codeThis means the fees were never collected While it may have potentially showed pendingin the merchants banks account for a day or two, the pending charge never changed to processing and hence was never paid to MiCamp At this time the merchant account is closed and we show no monies owed to the merchant We arehappy to provide a refund from our mistake if the merchant would like to call and provide the documentation showing in fact the fees were deducted from herbank balance.MiCamp again apologizes for the issue, and considers the matter rectified and closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was told on 5/14/that a refund would be issued within to business days As of this date, 5/27/2015, no refund has been posted to my account Once this is done, The issue will be resolved.Thanks you for your help Regards, [redacted] ***

Dear Mr [redacted] & Revdex.comI have been notified of your formal complaint, and apologize for the service and lack of resolve Its always our best intention to provide quality customer service, and fair/competitive rates that allow us to also maintain proper margins to service our clients I do want to make note that while there was a couple months rates/fees were high as mentioned, the remaining months the avg's where in the 3% range The high months pertained simply to an Annual fee and a one-time technology fee accessed globally to all merchants These two fees were made notice on previous months statement messaging, to help insure there was no surprise I have requested your account to be closed with no termination fee, and refund any fees (if any) from Febthat may have been assessed We believe this should resolve the complaint and only wish we had the opportunity beforehand to resolve the rate/fees issue as we likely would have been able to solve before getting to this pointThank You

Dear Revdex.com & [redacted] We are very sorry for the frustration this caused, as its always in our best interest to provide the best product and service available SPARKS NATURALS signed up for a new business merchant account on 10/06/2015, and was sent a Free swiper for an mobile device (phone / tablet) We acknowledge the Clovdevice was delayed but did not take weeks and was delivered free of charge on 10/28/ Mrs [redacted] called to cancel the service on 11/12/indicating she signed up with her Bank directly, and the MiCamp operations deptagreed to cancel the contract with NO fees; refunding any fees charged for the merchant account itself The account was officially closed within the system on 11/27/16, and the only stipulation was the Free device would need to be returned for the refund to be processed The equipment was returned to MiCamp on 12/21/ We attempted to refund the client at that time, but the banking information we originally had on file was no longer valid After contacting the client, we requested the banking information be updated so that a refund could be processed to her Bank account The refund for ALL charges incurred was processed and confirmed to be deposited on 01/29/in the amount of $ The balance on the account is $0.00, and free equipment was returned We consider the matter resolved In terms of the large dollar amounts being referenced, we have no knowledge what those are in regards to and have Never charged the customer those feesSincerely, MiCamp Solutions

Dear [redacted] & Revdex.com,We are very sorry for the inconvenience, and issues you have encountered Our number one goal is customer service and satisfaction The credit has been issued, please allow 3-business days for that credit to be received, and the account has been closed with no further feesSincerely,MiCamp Solutions

Dear Revdex.com & Emily Stoddard It seems there was a mis-understanding in the beginning and multiple accounts were opened for the client After the initial call on 10/14/2015, three (3) of the four (4) accounts were closed and refunds issued for all charges from those three
accounts It was MiCamp's understanding at that time the last (1) account was to remain open to be used for the business At the end of November merchant called to cancel the final remaining account MiCamp said the account would be closed once Free equipment was returned MiCamp sent prepaid shipping label to return equipment at no cost to the merchant, and was received back to MiCamp on 12/07/ The final remaining account was inadvertently left open, and closed on 02/06/ There was no charges to the merchant collected after December, as the ACH for fees was blocked by merchants bank At this time all accounts are closed and merchant has been refunded all monies owed by MiCamp We are very sorry for the inconvenience this caused and ofcourse tried to provide the best customer service as possible At this time we believe the matter as been resolved as best as possible for both parties.Sincerely,

Dear Mr*** and Revdex.comWe are sorry your experience to close the account has created stress, as its always our priority to provide the best customer service as possible There are fees for an open merchant account, regardless of use of the account As with any business there is still a
level of service it takes to maintain an account within the portfolio and bottom level expense to keep open We understand because it was not used you are requesting a refund, but a cancellation could have been requested much earlier and those monthly charges would have stopped The agreement does clearly outline a termination fee, within the first months We are always understanding of a new business, and at times they dont have use for a new merchant account In December there was a refund processed of $to your account for the annual fee you mention We are also going to refund $288.65 and close the account with no termination fee *** is the gateway in order to process the transaction online, and billed separate from *** We have no control to refund or cancel that service The client will need to call them separately to cancel and request a refund We feel with the $refund already processed, the additional refund set forth here and the closure with no fees is reasonable from MiCamp and satisfies the complaint Thank You

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Revdex.com & *** * ***, We sincerely apologize for the experience you had with MiCamp We show the two months of fees were never collected, as no fees were collected That said we value our customer service and always try to handle every account best we can
MiCamp has removed the collections fees, and any merchant account fees that were originally owed At this time your account is closed and the balance owed is zero $ MiCamp considers the issue resolved

Dear Revdex.com & *** * ***, Again we sincerely apologize for the frustration, as we make customer service a top priority There is times our service/product just does not fit everyone's needs As mentioned, while the device was slow to arrive; it did arrive but you had decided to cancel the service It is our understanding at this time you found an working alternative to use for your credit card acceptance We cancelled the service in Novemberhaving refunded 100% of everything you had ever spent in regards to this account with MiCamp Solutions Including never charging you for the device itself or the shipping of the device originally or to return it While we understand frustration may have been created, as service was not to your liking MiCamp cannot be expected to be liable for lost sales you may have incurred There is many ways to accept payment in the market place, and if ours was not sufficient for your business, you should have been able to easily setup another way to accept payment from potential customers.At this time we find this request of MiCamp to pay for potential lost sales a non reasonable request, given the client requested to cancel days ago and has never paid for any services/product from our company Respectfully,

Revdex.com:
I have come to an agreement with *** *** from Micamp solutionsShe has resolved the misunderstanding and is willing to cancel our contract reimburse our shipping costsCopy of her email belowThank
you for completing this form. I will be able to reimburse you the
shipping costs you paid once we see the Revdex.com compliant resolved and
removed. Please email me the invoice showing the amount you paid for
shipping and let me know when you speak with the Revdex.com so I can submit the
refund If you have any questions please feel free to contact me. My
direct number is ***. Thank you for your business and have a great day
Regards,
*** ***