MiCamp Solutions, LLC

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear [redacted], Revdex.comWe show the refund was completed yesterday 06/03/15, so her banking should indicate this once they post.  Thank You[redacted]djustment TransactionTypeReferenceNumber[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Micamp has purchased 5 portfolios over the past year.  One of the portfolios purchased was Private Client, in an acquisition scenario we are just buying the residual stream, have no knowledge of the salesperson, or previous issues(if we knew there were any we would not...

have purchased).  Since we have no decision making authority the merchant would have to get resolve from Private Client Services, Harbortouch, and Advantage Leasing.  Please let me know if you have any questions, and if you can remove the complaint from micamp.Thank You,[redacted]

Dear [redacted] & Revdex.com,We are very sorry for the inconvenience, and issues you have encountered.  Our number one goal is customer service and satisfaction.   The credit has been issued,  please allow 3-4 business days for that credit to be received, and the account has...

been closed with no further fees. Sincerely,MiCamp Solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was told on 5/14/2015 that a refund would be issued within 3 to 5 business days.  As of this date, 5/27/2015, no refund has been posted to my account.  Once this is done, The issue will be resolved.Thanks you for your help.
Regards,
[redacted]

First they sent the wrong device and it did take awhile for the wrong device to even show up. I was then ignored by two MiCamp employees and have several emails and phone logs to prove my claims. The banking information never changed and they NEVER called me to get the correct banking information. I am requesting $1475.08 because that is about how much money I lost during those weeks of not having a card reader. The last phone call I had was with Mary who was incredibly rude and I do admit that I said the "F" word once, and I apologize for that. But this is months of just getting no where. I do see they refunded the $94, but this matter is not resolved! They cost my new business a loss and tons of frustration for me. They have horrible customer service and NOW they are lying! I want the $1475.08 or I'll be going after for a lot more!

Dear Revdex.com & Rohin SrivastavaThis customers merchant account [redacted] was closed by the [redacted] dept at [redacted] & [redacted] on 08/20/2014.  The [redacted] dept. closes accounts for a variety of reasons, and the merchant is fully aware of the situation.   Merchant...

has been provided all contact information to the [redacted] dept in order to handle as necessary.   MiCamp is not in control of the account at this time, and believe the complaint posted here is not relevant to MiCamp and outside of our control.  We understand if there is some frustration by the merchant, but don't believe this is proper forum to go into more detail as the reason the account was closed and reason deposits were held by the Bank.   If merchant would like to contact MiCamp we can help facilitate conversations with the Banks [redacted] dept in order to help provide answers. Thank You

Dear Mr. [redacted] & Revdex.com,  We are extremely sorry to hear about this frustration in regards to your new account and equipment.  Our understanding in the operations dept.  was yourself and the MiCamp Sales Manager had come to an resolve recently in regards to the...

equipment.  It seems based on this the issue is still not fully resolved, but we would like the opportunity to have our Vice President contact you to further discuss.  We always strive to provide great customer service, along with superior products as our A+ Revdex.com rating would indicate.  MiCamp executive will be reaching out shortly to discuss, as we take these matters seriously and only want the best for our customers.  Thank You

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com & [redacted]We are very sorry for the frustration this caused, as its always in our best interest to provide the best product and service available.   SPARKS NATURALS signed up for a new business merchant account on 10/06/2015, and was sent a Free swiper for an mobile device...

(phone / tablet).    We acknowledge the Clover-Go device was delayed but did not take 6 weeks and was delivered free of charge on 10/28/16.   Mrs. [redacted] called to cancel the service on 11/12/16 indicating she signed up with her Bank directly, and the MiCamp operations dept. agreed to cancel the contract with NO fees; refunding any fees charged for the merchant account itself.  The account was officially closed within the system on 11/27/16, and the only stipulation was the Free device would need to be returned for the refund to be processed.   The equipment was returned to MiCamp on 12/21/16.  We attempted to refund the client at that time,  but the banking information we originally had on file was no longer valid.   After contacting the client, we requested the banking information be updated so that a refund could be processed to her Bank account.   The refund for ALL charges incurred was processed and confirmed to be deposited on 01/29/2016 in the amount of $94.95.  The balance on the account is $0.00, and free equipment was returned.  We consider the matter resolved.   In terms of the large dollar amounts being referenced, we have no knowledge what those are in regards to and have Never charged the customer those fees. Sincerely, MiCamp Solutions

Dear Revdex.com & [redacted] We are very sorry for the inconvenience, as we ofcourse only have the best intentions with new customer and tried to provide the best customer service as possible.  We show there was NO setup fees, and FREE equipment was sent to use for the...

business's payment processing needs.  It seems the account was never used and no processing rates were charged.  There is however monthly fees associated with an open processing account with the Bank.  We try to keep these fees as low as possible, but still enough to be able to provide the service our customers require. I show we sent a prepaid shipping label for you to return the equipment, and the Free equipment was shipped back yesterday 02/24/2016.  Our notes indicate that you told the service agent you were cancelling because you no longer wanted to accept credit card as payment from your customers.  The equipment you shipped has yet to arrive at our office, but once it does we will cancel the account with no charge and consider this matter resolved.Sincerely,

Dear [redacted] & Revdex.comWe are sorry to hear about the frustration, as customer service is always a top priority at MiCamp.   We would like to address a couple items.   The initial reason for signing up with MiCamp, was we offerred to save money in the monthly cost associated with...

accepting payments, as well as provide an EMV (chip card) compliant machine for no more expense than what was currently being paid with Sqaure.   MiCamp fullfilled on that, as the client consistanly saved over 0.5% in fees every month compared to Square.  Based on the monthly processing volume, not only did the savings cover the small monthly expense of the new equipment; most months there was actually additional savings from previous fees.  Micamp refunded $61 to the client in October, becuase of the original issue with the equipment but was resolved shortly after.  Our understanding is the client decided to change payment processors to her Financial institution on the promise of more rate savings.  We believe we offered very competitive rates, and did exactly what we said we would do in terms of cost. Lastly the $60.45 in fees referenced for not using the account, were for Feb.2016 processing fees, which the account was still open and briefly used.  The clients bank rejected the debit for fees, so that balance is still outstanding to the processing Bank.   Since the account was used, even if only for one transaction the fees cannot be waived.  We have cancelled the Account, and will incur NO fees for March and have waived all cancellation fees outlined on he original contract.   We believe this is fair and satisfies both parties involved.

Dear Mr. [redacted] & Revdex.comI have been notified of your formal complaint, and apologize for the service and lack of resolve.  Its always our best intention to provide quality customer service, and fair/competitive rates that allow us to also maintain proper margins to service our clients.  I...

do want to make note that while there was a couple months rates/fees were high as mentioned, the remaining months the avg's where in the 3% range.    The high months pertained simply to an Annual fee and a one-time technology fee accessed globally to all merchants.  These two fees were made notice on previous months statement messaging, to help insure there was no surprise..  I have requested your account to be closed with no termination fee, and refund any fees (if any) from Feb2016 that may have been assessed.  We believe this should resolve the complaint and only wish we had the opportunity beforehand to resolve the rate/fees issue as we likely would have been able to solve before getting to this point. Thank You

Dear [redacted] & Revdex.comWe are sincerely sorry for the frustration, and ofcourse never meant to create additional workload to the merchant when switching services.   After having a Local Account Manager speak with the customer, its seems the real frustration was with the Point Of Sale...

system not being able to do everything wanted.   We dont believe there was any problems with the actual service provided by MiCamp,  but more of an equipment problem with the Point Of Sale in which MiCamp was a reseller of.   We believe we have reached an solution that both parties have agreed upon, to allow the merchant to return the equipment and be refunded any equipment charges already paid.  This resolution is in process, and should be fully handled within 30 days.  Sincerely,MiCamp Solutions

Dear Revdex.com, [redacted]We apologize for the misunderstanding with the opening of your Merchant Account for [redacted].   Because processed credit/debit card transactions are considered revenues for a business, all merchant processors are required by law to report this revenue...

to the [redacted].   We understand you never used the account and no longer wish to have it open.   We have closed the account and have issued a refund in the amount requested of $67.95.We do show there has been some communication with our team and a Call tag was sent to merchant email on file ([redacted]) on 05/11/15Tracking number(s): [redacted].   Please return the equipment for free using that call tag provided.  With the refund and closure of this account, MiCamp considers the issue resolved to everyone's satisfaction. Sincerely,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that we are headed in the appropriate direction.  Most of the resolutions offered would be satisfactory to me.  I will wait until for the business to perform the actions stated.  I still have concerns about the terminal machine from First Data, that MiCamp stated to take back if I were to cancel.  If I occurred $60.45 in fees for transactions that were made in Feb. , I have no problem taking care of those fees.  Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]  [redacted]

Dear Revdex.com & Sabrina L Kyte-Gold We sincerely apologize for the trouble you have encountered,  customer service is always a top priority of ours.  The operations manager has informed me a the client has been spoken to, and a resolve is in place.     Thank...

you for bringing this to our attention.