Michael Kors

Review: I purchased a Michael Kors Wool Coat from [redacted] on September [redacted]. On October [redacted], it was finally cold enough to wear it. The coat transferred dye all over my Leather Car Seat. I used everything under the sun to try to get it out without any success. Finally someone suggested Lacquer Thinner. I was able to get the dye spots lighter but they are still visible. The dye is all over both the upper and lower seats. My car is a leased vehicle so I am responsible for any damage. Even it it wasn't a leased vehicle, I have only had the car for one year and shouldn't have to have a permanently damaged seat. The seat costs approximately $3,500 to repair.

I contacted Michael Kors customer service immediately and sent pictures and other information as requested. Since then I have exchanged several e-mails with them and made several phone calls to them to try to get this resolved. I have received the same e-mail responses on multiple occasions even though I addressed the e-mails with a phone call.

I have been getting the run around from them with no resolution in sight. They tell me they need the coat to determine if it is under warranty. I could care less - [redacted] is going to take the coat back whenever I return it. I can't send them my Leather Car Seat! I spoke to them about this. After that conversation, I received an e-mail that the warranty department determined that the marks on the seat looked like pen marks and was not from my coat. I promptly contacted them and asked them if I attached pens to myself or decided to write all over my seat. The warranty supervisor that I spoke with said that definitely did not make sense and that I should give them 3-5 days to respond. They were supposed to turn the matter over to the production department for the final determination. That was on 11/**/15. I contacted them on 11/**/15 and the Supervisor Marcos ensured me he would reach out to the production department to find out a timeframe and would call or e-mail me back that day. Well, it is 12/*/15 and I have not heard back from him. I sent a nasty e-mail to them on 12/*/15 after receiving the second e-mail telling me to send my product back. They responded 12/*/15 assuring me that a supervisor would contact me that day or today. Surprise, surprise - no phone call.

I even asked a Michael Kors Store Manager if she had any avenues to help me. She contacted customer service herself and couldn't get a response.

I am so disgusted with the non-customer service I received and being given the run around for so long. All they do is keep sending the same recycled e-mails. They must know their product is inferior and they do not want to own up to it and take responsibility.

I have all of my e-mail correspondence if needed.Desired Settlement: I would like the $3,500 it will cost to replace my Leather Car Seat, for my leased vehicle, that was ruined by the Michael Kors Coat that I wore one time. The dye will not come out.

Consumer

Response:

At this time, I have been contacted directly by Michael Kors regarding complaint ID [redacted], however my complaint has NOT been resolved because. The business NEVER contacted me in regards to the claim BUT I was able to find a supervisor to work with. I am waiting for a response and expect one this week. This issue is NOT yet resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Michael Kors regarding complaint ID [redacted].Sincerely,[redacted]