Michael Nash Custom Kitchens, Inc

Dear Mr***:I am Writing in reply to the letter dated 12/01/pertaining to the above-referenced complaint filed with your officeWhile we have never received a copy of the customer's complaint previously from the Revdex.com, We understand that Mrand Mrs*** and *** *** have canceled
their complaint, please see copy of email forwarded to us on

Highly recommend this company! They completely transformed our unfinished basement into a place where the entire family, friends and guests gather They guided us through the entire project, giving us options in not only design but costs, ensuring we felt comfortable each step of the way When it's all said and done you feel more like family than clients! Excellent job!

Michael Nash has had a huge impact on our homeThey remodeled our kitchen and updated our powder room in We were so pleased with the work that we had them renovate our family room and two more baths and add a bathroom in our basement in and The things we like best about working with Michael Nash are:
• Great design and planning processThey listened to what we wanted from each project and offered suggestions to make the project even better than we had thought of
• Easy to work with when picking finishes since their showroom has such a diverse selection
• Wonderful crews who did great work
• Fixed price for the jobs, since you never know what you will find behind the walls
• The wonderful comments that all of our friends made when they saw the finished projects!
The hardest thing about working with Michael Nash is having to wait so long to get the project started since they are so busy!
The most important question is whether we would recommend Michael Nash to our friendsWe already haveAt last count our friends have had four kitchens and five bathrooms remodeled by Michael Nash after seeing our projects and hearing about our experiencesAnd the renovations all look fabulous!
While no renovation project goes completely as planned, we are always confident that Michael Nash will work with us to make the project successful

I hired Michael Nash to build a Sunroom addition, make a trex deck, a balcony on top of the Sunroom, remodel the kitchen, replace the hardwood floor and carpet in the houseThe job is almost completeMichael Nash has done an excellent jobMichael Nash’s staff is polite and trust-worthyI was most impressed with the CEO, MrSonny N*** and General Manager, ShawnThis was a fixed price contractWhen the contract was signed we were told that they use quality expensive material/appliances, but the actual material/appliances were not chosen at the time of signing the contractSo we were concerned if we will be allowed to choose the materials and appliances of our choiceBut all those fears were put to rest later on when Michael Nash allowed us to choose materials and appliances from a large range of quality above-average / superior optionsAmong all things we are happy about, Michael Nash was extremely flexible to accommodate specific request, never bringing up any additional or hidden costThis was a difficult project as the slope of the Sunroom was to be almost flat so that we can have a balcony on top of it, but Michael Nash did itThere were a few management issues which resulted in ordering of wrong material and delaying the projectMichael Nash’s General Manager, Shawn worked hard to correct those issuesAnyway, those issues were nothing compared to the final product we are getting nowMichael Nash has made a beautiful Sunroom, Deck and Balcony which I think is an award-winning workThe granite in the kitchen looks great too! The workmanship is much above-averageI recommend Michael Nash for remodeling and additions work

We had Michael Nash perform a down to the studs renovation of our kitchen and laundry room. The entire process was professional and painless. They developed several interesting designs for us. They guided us through the selection of materials including cabinetry, flooring, appliances, and countertops. Never felt rushed or pressure to pick something more expensive/profitable than we wanted. The construction process was equally painless. They had a work plan for each week, arrived on time, and cleaned up each day before departing. Several years on, we are still happy with the results - no issues or problems have developed. Highly recommend their service.

The remodel went very well. Everyone we dealt with at Michael Nash Custom Kitchens, Inc. were professional, talented and creative. The showroom is spectacular with so many choices, colors, textures and styles for every room in your home. The Project Manager and his crews were very experienced and meticulous in the reconfiguring of some of the space in our home.
The kitchen and family room now have an open concept and the new gas fireplace and floating mantel on the stone wall is gorgeous. Built in cabinets topped with open bookshelves are not only beautiful but functional.
The main floor bathroom was reconfigured to better utilize the space, which allowed us to enlarge existing storage and have a built-in pantry constructed. With the purchase of stackable washer and dryer, we were able to have an additional storage space created.
The two-story foyer and dining room were updated with fresh paint,new chandeliers and french doors.
We also had a fabulous porcelain plank floor installed throughout the house. It looks like reclaimed wood in pale shades of grays and brown. Everyone compliments the unique and stylish look that flows through the house.
The project ran smoothly and we were able to contact the appropriate individuals at Michael Nash when we had any questions or concerns. We were kept informed on the status of the progress throughout the entire project.
I would recommend Michael Nash Custom Kitchens, Inc. to anyone who is looking to update, upgrade or remodel. I will definitely use them again.

My wife and I were delighted with the complete remodeling of our kitchen and renovation of the adjacent family room. Micheal Nash did an outstanding job. The original kitchen was completely taken apart and rebuilt. New flooring, recessed ceiling lights, custom cabinets,
granite counter tops, counter top lighting, etc were supplied and installed. The craftsmanship was exceptional. The workers were highly skilled. The design exceeded our expectations. Workers arrived on time and left the work site in excellent condition. We highly recommend this company.

Miraculous Kitchen Renovation!
Michael Nash and Company created a miracle with our kitchen! Our
kitchen was very small and had a peninsula which cut it off from the
eat in dining area, mirror backsplash and horrendous cabinets. We
received numerous quotes from big box home improvement stores and
other area contractors, but we were very unsatisfied with their
suggestions to simply replace the existing cabinets and countertop and
keep the basic configuration of the kitchen. While our expectations
were modest, we still wanted to achieve a more livable kitchen our
entire family could enjoy. Then we met with Sonny N[redacted] of Michael
Nash. He produced amazing blueprints which depicted a kitchen
straight from HGTV, complete with an island that would fit 6 people.
My wife and I were both skeptical at first since we did not think our
kitchen had sufficient space to accommodate such a beautiful island.
However, Sonny assured us that our dream kitchen was possible.
We had three meetings in the showroom with Oliver, who helped us make
cabinet style and color selections, choose granite countertops and tile
backsplash, all the way down to [redacted] and handle hardware. It was obvious
we were dealing with a team of professionals who wanted our kitchen to be perfect!
The job involved pushing a wall back in the kitchen which meant moving
the laundry room to the upstairs. A wall upstairs also had to be
pushed back. It was quite a transformation, but the work brought the
house to a new level. The craftsmen who worked on our home were top
notch. There was a lot of rerouting of wiring and plumbing, but they
did an expert job and we know there will be no issues later on down
the line. We got a call every night from the job supervisor, M[redacted], to
let us know the status of the work and what would be happening the
next day. Whenever we had a concern, we were able to get a quick
answer from Sonny, who would often come to the house to meet us and
discuss the job.
Now that the job is completed, we couldn't be happier
with the performance of the Michael Nash team! We look forward to
using Michael Nash to perform a bathroom renovation in the coming
months.
We never would have believed that our small, confined kitchen space
could have been transformed into such a large, open area with a huge
island in the middle of it! We highly recommend Michael Nash for
anyone considering a home renovation!
J[redacted] and S[redacted]

We are nearing completion on a very large project with Michael Nash. We put a large addition onto our house along with a two car garage with living space above it. We have been working with Sonny, who has taken good care of us through this very complicated design/build project. It was very helpful to go with a company which has a showroom. Shopping there with their expertise was essential to putting together all of the elements that we needed for our kitchen, powder room, and much more. They were always polite and professional to work with.

Michael Nash Design Build & Homes built my wife and I a beautifully designed contemporary kitchen with all the bells and whistles. My wife and I came across different publications of kitchen photos that perk our interest. Coincidentally, we were both looking at photographs from Michael Nash Design. Within a week of our inquiry, Sonny, came to our house for the initial consultation. Rapport, respect and knowledge are three words I would describe our encounter. He did not want to talk about the budget. He solicited information about our interest, ideas, and our needs. He pointed out areas where design modifications would help improve efficiency. Like others, he took photos and measurements. He asked us to go to the showroom where he could provide us a rough design and floor samples of what we could expect.
The second meeting with Sonny was just as impressive as the first. He explained the process from his first meeting to the conclusion of the project. There would a quite a few meeting in the showroom plus additional visits to the house to confirm measurements and utility planning. He showed us a rough blue print of the proposed kitchen but that was subject to change to suit our taste. Although there weren’t many details, we liked the design. Price discussion was simple. He promised that there would be no hidden prices. If there were any unforeseen adjustments necessary, there would be no added charges. The price of the project is based on type of materiel and the size of the kitchen. He physically showed us the difference in grade and quality of the material.
The next few meetings were a blur. We wanted a white kitchen with 48-inch range oven. We added a bay window, reduce the size of a two-door patio door to a single door, eliminated the pantry, and transformed a closet to a cabinet. We knew what we like but without any real concept of style or design. Oliver, the designer, worked closely with us every step of the way. He helped narrow down our choices. He doesn’t have a poker face and we could easily tell his preference when hard choices were to be made. He took time to explain the intricacies of patterns, design, fashion, color schemes, and dimensions. I didn’t know that there are so many different shades of white. Over the course of a few meetings, the design finally took shape. We have display cabinets, island counter for astatic, a room dividing showcase, and much more. Ultimately, we have a kitchen design that we love.
The renovation phase took a bit of time but well worth the wait. Almost everything had to be gutted replacing water, gas, and electrical lines. There were minor setbacks like the air vent was in the wrong place or a cabinet was not shipped by the factory. In due time, it all worked out. What I was most impressed with was the flexibility. We changed the back splash design the day of the installation, we added additional trimming after the cabinets was installed, added electrical outlets the last minute, upgrade the bay window days before installation, changed the glass display shelves’ height the last minute, changed the location of the supporting leg to out island counter. We took both Oliver and Sonny’s recommendation on a beautiful focal point mosaic piece behind the stove. The list goes on and on.
During the whole process, aside from the field supervisor, both Sonny and Oliver came to the house to ensure we were satisfied with the outcome. Needless to say, we are ecstatic. We now have a kitchen we hope to have.

was so pleased with the expertise of Michael Nash. They listened to what I hoped to accomplish with the renovation….a more open floor plan. It didn’t take them long to come up with a plan to make my living space open and completely blend in with the rest of my home. Choosing Michael Nash to do this project was easy. The quote provided for the work was very competitive. The fact that there would be no additional costs once the project started and that Michael Nash uses their own staff for all the work, helped me make my decision.
Once the work began, the transformation that took place was unreal. Ceilings and floors were demolished. Electrical and plumbing changes were made. I still cannot believe how closely the newly installed hardwood floors match the existing. The project teams who worked at my home were dedicated and professional. They treated me like they were working for their own family. At the end of each day, the jobsite was neat and organized. Floors were swept. Plastic sheeting was place to control dust from the renovation. The project teams took time to make sure that I was happy as the items were installed and were able to make a few changes in the design as the project went along.
Michael Nash also completed a screened in porch addition to my house. The work was expertly done and the design has earned may compliments from people walking around the neighborhood. I really appreciate the care they took both with the design and execution. The porch is a fantastic addition to the house and compliments all of the work they did in my kitchen and family room.

All work was completed on March 15, 2016
Michael Nash was one of three kitchen remodeling companies we explored for our 41-year old kitchen. Although the three estimates were within the same ballpark, Michael Nash was the only company that guaranteed a fixed price for the entire job, which included fixing an unexpected leak in the ceiling pipes. They did not use subcontractors. All workers are employees of the company, which provided us with one point of contact operation.
Within the original 14x20 sq. ft. kitchen, we now have more storage space and counter space than before. In addition, counter seating for 4 (instead of a table with 4 chairs) allows for a wider passageway to the outdoors. Cabinets that extend to the ceiling with beautifully crowned tops make our 8-ft. ceilings seem loftier and the interior lighting in the upper cabinets on either side of the kitchen sink window make that wall seem more expansive. Because our northern exposure kitchen (which opens onto a screened porch), does not offer much natural lighting, we have white LED recessed lights which give the illusion of a room filled with daylight. We keep the LED string lights beneath the upper cabinets on all day for low-cost warm lighting in the room. The cream colored solid wood cabinetry reflects light and the dark wood hutch, with its glass shelves and interior lighting, offers contrast. The beautiful granite countertops tie the cabinetry colors together. All lower cabinets in the working area of the kitchen have full extension drawers (no more kneeling on the floor to reach items on the rear of a fixed shelf) or full extension trays behind doors on the hutch. All of our small appliances fit where they couldn’t before. Other amenities include lower and upper corner lazy susans; upright storage for cutting boards, etc.; tilt-out trays by the sink for sponges; pull-out garbage can with storage for a roll of 13-qt. garbage bags; pot filler over the range (no more heavy lifting of water-filled pots from sink to range). The ability to purchase our appliances at discount prices was another plus.
We were assigned one crew, so work flowed seamlessly from day to day. The caliber of the workmanship is exceptional. To make sure you don’t think this sounds all too good to be true, there is one area where you will need to be flexible. Scheduling can sometimes become an issue, but we are sympathetic to the causes of delay. Sometimes a manufacturer may fulfill an order incorrectly and that is certainly not because of Michael Nash. Other times, an emergency on another job may require attention from your assigned crew and your job seems to take back seat. However, if the emergency were yours, it is reassuring to know that it would be taken care of immediately, to someone else’s chagrin. In the end, you will love the outcome. We heartily endorse Michael Nash Design & Build, so ably represented by Sonny Nazemian, its President and CEO. Thank you, Sonny, for taking us through all the steps to a beautiful kitchen remodeling job! My husband and I enjoy our new kitchen when we cook in it, eat in it, clean up in it and entertain in it. Whoever comes to our home expresses immediate appreciation for its beauty and function. You thought of every detail and your expert crew executed your plans with skill and finesse.
We are currently in the planning phase of remodeling our family and laundry rooms with Sonny.

It is a rare occasion that we have been so pleased with work done on our home that we actually requested a company to use us as a reference. This has been the case with Michael Nash Design Build & Homes and this has been the case for over 25 years of doing business with them.
Like most homeowners, when we started renovating our home we would get multiple competitive bids comparing quality of work and price. This continued over many years. Each project, however, ended with our contracting with Michael Nash. Our projects have ranged widely from the complete remodeling of kitchens and baths, to flooring, to siding, to decks, to an extensive two-story addition to our home, and the list goes on. These projects have included our residence as well as a rental home.
We became so confident in the quality of Michael Nash’s work, their attention to detail and materials, and their pricing that, for several years now, we no longer even seek competing bids. Michael Nash has earned our trust, confidence, and loyalty and has become our sole contractor. We simply cannot recommend them more highly!

Date: Wed, May 17, 2017 at 9:20 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]@myRevdex.com.org[redacted] complaint #[redacted] (described below) has been resolved to my complete satisfaction. Would you...

please close the complaint and confirm that the complaint has been closed with the company? Thank you,[redacted]###-###-####

total remodel of a medium-sized kitchen. We replaced everything but the hardwood floors. I had sketched my own design keeping within what I thought would be price prohibitive limitations (e.g., moving the gas cook surface, moving the double ovens, etc). The Michael Nash designer said to give him a rough budget and he would present several designs - - he presented a dream kitchen and well within budget. In addition they provide the project drawings and an item-by-item listing of work to be performed and materials to be used - there is no confusion, and there are no surprises. Excellent workmanship, This contract team is very easy to deal with - - they were very patient and helpful as we asked for last minute changes. They also check back long after the project is finished. Excellent customer service.

The time came to do a home renovation, but the hard part was finding a contractor who could do the job the way we wanted. After several interviews of contractors I was disillusioned but happened to stumble upon Michael Nash in a magazine and called them.
We had a meeting signed a contract and started later than we wanted but it all worked out in the end. We have a beautiful two story addition that includes a huge family room/kitchen and a master suite with a huge master bath. We also did additional renovations to the inside of the home too. Sonny, and his team worked effortlessly to make sure we got what we wanted and are happy with the end result.
We had some bumps in the road but what matters is the end result and we absolutely love what we have. I would recommend Michael Nash to others which I have already done. If we were to make more changes to the home we will most definetly call Michael Nash to do the job.

The Ultimate in luxury"June 21, 2016VIA E-MAIL [redacted]@myRevdex.com.org & 1° CLASS U.S. MAIL[redacted], Dispute Resolution Team Leader Revdex.com of Metro WashingtonD.C. and Eastern Pennsylvania1411 K Street, N.W., 10" Floor Washington, D.C. 20005Re: [redacted] Complaint...

#[redacted]Dear [redacted]:I have received, and thank you for, your e-mail forwarding the above complaint submitted by Michael Nash’s customer, [redacted]
[redacted].Although we vehemently disagree with many of the allegations and opinions set forth in that complaint letter, the substance of this complaint is in the process of being superseded by events relating to completion of performance of the customer's subject contract. As of the date of this writing, the customer's project is substantially complete, and pending completion of punch list items. In this regard, all required county inspections for work completed at the [redacted] residence have been completed and passed, the customer is lawfully in possession of the habitable premises associated with the work, and as of June 16, 2016, the following remaining “punch list” items remained to be done at the said customer’s residence, each of which is scheduled to be completed on June 22, 2016: (i) furnish and install satin nickel lock set and [redacted] door handles on kitchen door; (ii) install screen on kitchen doors; (iii) repair lattice/gate under deck; (iv) painting of exterior trim on rear of house and deck, (v) furnish and install custom-ordered base cabinet end panel. (vi) repair of tower cabinet trim next to refrigerator (vii) evaluation of floorsqueaks around kitchen island.I have otherwise shared the customer's concerns and opinions with relevant management personnel involved in the customer's project, and going forward we will update both you. and the customer, as these |remaining items are completed. In the meantime both you and the customer are encouraged to please contact me at (703) 641-9800 x 17 and/or Sonny N[redacted](a).[redacted].com if either you, or the customer,needs any further assistance, or has any questions.Thanking you for your kind assistance, attention and consideration in-connection with the above, on behalf of Michael Nash, I remain,With Besi, Regards,- Sonny N, President & CEO

11/10/2015
Dear Friends,
We love the look of our remodeled kitchen and have been enjoying cooking to a much greater extent than ever before. We have the extensive crews at Michael Nash Co. to thank for all of their expert, quality workmanship. From the cabinets to the bay window we are so pleased.
Consulting with Sonny N[redacted] about the plans of the remodeling was our first step. The plans incorporated all our ideas and Sonny’s recommendations for our dream kitchen. With their guidance, we agreed upon a new kitchen that is first class without giving up functionality and cost consciousness.
The goal of the staff from start to finish was to follow our wishes in design. A good example was in the cutting and placement of the granite countertop detail. After exposure to dozens and dozens of granite samples, I found a slab with an aerial illusion of a coastline town overlooking the ocean. This specific piece of granite became the focal point of our kitchen island. Michael Nash’s employees made it happen!
After having lived in our home for over 30 years, we were making a long overdue change to the room most central to our lives. It was imperative to us that the kitchen design features allowed me to cook comfortably in light of my medical issues with mobility and weakness. We consulted with staff for ideas to improve my accessibility to storage in a number of ways. Now, a year later, I appreciate these thoughtful features every day.
Recently, as part of the loyalty program, our microwave oven stopped working after the warranty period had expired. Michael Nash’s employee, Shahin, ordered and had a new microwave installed in a few days. Anytime we have had to call for assistance, the Michael Nash Co. has provided us with outstanding service to resolve any issue immediately.
Warm regards,
Mr. & Mrs. J[redacted] C[redacted]

We love the many features of our new addition. As an Engineering Manager, I appreciate the design features crafted into our house. The foil backed drywall and R38 ceiling insulation creates a thermal barrier that helps keep our new addition cooler in the summer and warmer in the winter. Our new washer and dryer location upstairs is near our master bedroom - making the trek shorter and not having to use the stairs – a welcome feature as we get older. The new in-the-wall, swiveling ironing board makes efficient use of the room space with easy access. Our master bath is filled with many special features: strategically placed skylight brightening the room with natural light, large walk-in shower with special wall niches; seamless thick shower glass to add to the beauty of the room, and a linen closet with toe kick providing the entrance of AC airflow while maximizing floor space.
We particularly like our new cathedral ceiling in the sunroom located just off our kitchen providing a wide open view from our kitchen onto our new Trex deck and into our backyard. Our new Trex deck with dark spindles and white railing provides ample visibility into our surrounding wooded area and is of a solid construction where it is a pleasure to sit outside and enjoy our morning coffee. Downstairs on the first floor, our large new patio will provide ample space for entertainment. Particularly noteworthy is the craftsmanship of the paneled ceiling and column construction surrounding the support beams. We are looking forward to having guests over to sit around our new firepit along the retaining wall enjoying the new look of our addition. The team at MND has always been friendly throughout the construction process.
Thank you for the well-crafted architecture and design of our new addition!
Eric and Norma S.

Scope of Work: New Master Bedroom, Bath, and Walk-n Closet Addition over existing garage, as well as converting existing Master Bedroom into new Upstairs Den, and existing Master Bedroom Walk-in Closet into new Bedroom.
Michael Nash has done a superb job on our new master bedroom, bath, and walk-in closet addition above our existing garage. When my wife and I were first investigating potential contractors for the job, we were intrigued by Michael Nash’s unique fixed price contract approach. This, in addition to their friendly sales team and competitive pricing, ultimately resulted in our moving forward with Michael Nash.
Michael Nash then worked with us to design both the interior and exterior of the addition, with an emphasis on the details of the master bath. Michael Nash also has an extensive showroom to select fixtures and other materials to select from, and the best part is that due to the fixed price contract, there is no difference in price from one style to another as long as you make a selection from your designated pricing category (we went with the “Custom” package).
Throughout construction, we were impressed by Michael Nash’s commitment to satisfaction. Whenever an issue arose (which was to be expected during a project of our scope), we always felt confident that we would be able to reach a fair and agreeable resolution. Our advice is to take any matter that requires escalation to Sonny, as he always delivered results. The best part of working with Michael Nash during construction was that they don’t “nickel and dime” you. Just as one example, after our closet door framing and associated light switch electrical wiring had already been installed, my wife and I realized that their placement would have actually worked better about 18 inches to the right. Our foreman Mr. Him had his crew immediately redo the work without any extra charge (which I honestly would have expected with any other builder).
The addition did take longer than expected to complete, but again, Michael Nash’s management team worked with us to make sure that we were satisfied with the final product. And satisfied we are! As the project nears completion, our friends, family, and neighbors alike have all been in awe of our new dramatically-sloped high vaulted bedroom ceiling, and striking bathroom and closet designs. In fact, we have been so pleased with the results of our addition to date that we are now also working with Michael Nash on another project to install a new flagstone patio with a gas fire pit, as well!