Michael & Son Services

Troy provided highly professionalized and efficient service He called and arrived on time He analyzed our problems and explained our options clearly He also identified many possible improvements and updates for us to consider at various points in the futureHe got to work quickly on the tasks we agreed upon for this visit and provided accurate cost and time estimates Troy's explanations and demonstrations were clear and helpful once he completed the work and everything is not merely repaired but functioning better than newWe have had good and bad service calls with various companies over the years Troy is one of the best

Allen was very professional and had the work completed in a timely manner Explained everything in detail that needed to be done

Thank you for allowing us to respond to our customer's concern Our solution to this concern is to refund her all the monies regarding the concrete work in the amount of $1,per our Baltimore managerMichael and Son is prepared to refund the $1,once her file is out of dispute with our Accounting Department and her bank

Thank you for allowing us to respond to our customer's concern All conditions have been met [redacted] has been refunded as promised

I certainly made a good choice to call on Michael & Son Services for a plumbing replacement The Plumber (David W.) was very efficient, personable, knowledgeable in this field I could not have had any better service!!! He certainly should be recognized as a great representative of the company!! When I need to call for their services again, I will certainly ask for David W

From: Mandisa D***< [redacted] @michaelandson.com>Date: Fri, Dec 12, at 12:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>, Vance S [redacted] < [redacted] @michaelandson.com>?The refund was quoted to you earlier.We would like to be able to close this file with the Revdex.com, please contact the office directly and they will go over the refund with youThank you

I would recommend Michael and SonThey are very knowledge

From: Roselyn M [redacted] Date: Mon, Nov 23, at 9:AMSubject: Revdex.com Complaint # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>In response to [redacted] Michael and Son Services replaced [redacted] 's furnace on October 20, and refunded her the difference in priceWe consider this concern closedRoselyn [redacted] M***Customer Relations Department Michael & Son Services, IncGeneral Washington DriveAlexandria, VA 22312Office # ###-###-####Fax # ###-###-#### [redacted] @michaelandson.com

David was on time and very professionalHe explained the dispatch fee and diagnostic fee for my electrical problem and then proceeded to offer several possible solutions at different pricesadvantages and disadvantages of each option was clearly explainedHe also inquired about the age of my smoke detectors and offered to replace them while he was hereSince I had replaced one hardwired unit already, and it wasn't an easy job, I was glad to have him do it for me

Had additional services completed todayRobert T [redacted] was another outstanding Michael and Son HVAC representative that provided informative info about my AC unit and maintenance of my home Very happy with his ability to explain my services and program I had enrolled inExcellent!!

Changed out defective hot water heater On time Knowledgeable Excellent work

Received prompt professional service for my generator.

The electrical technician that came to our home was very knowledgeable and patient during the heatWe like Michael and Sons business very much, just too bad project was not in our budget

Our experience with Michael & Sons Restoration and their technician, MrAhmed B [redacted] and Renee, was exceptionalAfter experiencing severe water damage, MrB [redacted] responded within 2-hours of our phone call to Michael & SonsBoth men were courteous, understanding of our distress, and very competent, true professionals

My experience with the serviceman was of the quality I have come to expect from Michael & Son

From: Mandisa D [redacted] < [redacted] @michaelandson.com>Date: Fri, Feb 6, 2015 at 2:00 PMSubject: Fwd: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: [redacted] < [redacted] @mybbb.org>Cc: Vance S [redacted] ... < [redacted] @michaelandson.com>In response to [redacted] Thank you for allowing us to respond to our customer's concern. Vance has spoken to this customer and they have resolved this matter. Please close this matter as satisfied.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me On June 12, 2015, I received the following email from the company: [redacted] [redacted] Thank you for speaking to me this morning regarding your service concern As we discussed we will have a team of guys including Electrical , HVAC installer and a drywall team to cut and replace the drywall when all is complete Your scheduled date and time that work for you was June 18,The arrival time is between am and am our goal is to complete the heat tape or re-routing of the line the same dayWE WILL NOT RUN ANY DRAINING FROM YOUR UNIT THROUGH THE SUMP PUMP AS YOU REQUESTED!!! (Just writing to be clear smile) The only thing that may require a second day as we discussed is maybe the painting if the drywall mud and taping doesn't dry in time to complete the work Please reply to let me know you agree with what is written in the message above and if you need to add or clarify, I will be more than happy to answer or correct what is needed? Thank you again for allowing us to serve your concern and I look forward to getting your home back up to shape Vance S [redacted] Customer Relations Manager Michael & Son Service Inc Lastly, it is my hope that Michael & Son is sincere and will execute the process they communicated in the email above Regards, [redacted]

Thank you for allowing us to respond to this concern Michael & Son have no record of a concern with this customer’s electric furnace complaint We are sorry for this concern and would be more than happy to offer our customer $in Michael & Son store credit to settle this concern

The Michael & Son Specialist, Sylvester, was outstanding in his evaluation of problems, potential problems and his recommendations for resolving those problems His work was top quality, his care in ensuring that the work environment was safe, was very helpful and appreciated He insured that each work site was completely cleaned and returned to its original organized structure Sylvester is an example of outstanding service to a customer -- greatly appreciated

Tucson Varrived on time, explained what he was doing, maintained a clean and safe working space, and thought carefully before actingHe solved the problem, and gave me advice on how to prevent future problems