Michael's Air Conditioning & Heating Systems

Greetings, As requested you will find the following:Dispatch log for all bus tours included in packageDowntown (Major Stops: [redacted], Battery Park)UptownBrooklynNightPlease contact us if there is any further information needed. Thank you.

Greetings,I’m concerned about the problems you experienced on our bus tour during your recent visit. I am returning your email to thank you for taking the time to bring this matter to my attention. Your situation is very important to us here at GO New York Tours.  We want our customers to enjoy their experience, so your report of a disturbing event is a serious concern for us. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we’re doing right, what we’re doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.Please, first allow me to express my deepest apologies to you about the way you feel about our service.We accommodate any guests each and every day, and we strive to make their experience a satisfying one. The principal goal of our company is to provide dependable service to all of our guests at reasonable prices. Consequently, it’s disappointing to learn that you are unhappy.Please be assured that the issues you’ve raised will be addressed, and the appropriate action will also be taken.Our company has a strict NO REFUND policy which can be found on our website and under the Terms and Conditions section of our brochures as well as on your ticket. Go New York Tours would like to grant you a full reboot of the package you have purchased. We are offering you our service again so you may experience our tours at a different perspective from your first experience. This allows you to use our services in the exact same format you originally purchased.  You have 24 months to use the service again and you can contact us directly here.Once again, please accept our apologies. We look forward to serving your future touring needs.PS All reboots are transferable and can be used by family and friends.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.[redacted]I am still awaiting a response from my last reply to [redacted].  If I do not hear back by the end of this week I will file another complaint about the lack of customer service with topview/go tours.  I have copied and pasted their reply below, which did NOT include information as to how I can "contact [them] directly" and has as of this time not received any response when I followed up asking for more information.[redacted]
Sincerely,
[redacted]----------------------------------------------------------------[redac...⇄

Greetings,As explained to the customer, we have a no reprint/refund policy in regards to Lost/Stolen tickets. This is clearly listed in our Brochure that is attached. In the brochure we state "Please keep your ticket on you at all times. If you lose your ticket, you lose your ride" and "No refunds...

or exchanges for lost or stolen tickets". Also, we do list this policy on the attached Ticket which states "No refunds or exchanges for lost or stolen tickets".In reference to not calling the customer back, we did place a call and spoke to a Steve at ###-###-#### and explained our no reprint/refund policy for lost/stolen tickets. Since the customer does not feel that we met his expectations for his experience, we would be happy to provide complimentary tickets to our Liberty Boat Cruise. If interested, please contact us at [email protected],GO NY ToursCustomer Service Manager[redacted]

Greetings,We have given the best offers available. We have a strict no refund policy found on every customer's sales receipt. A 100% reboot was offered, and after rejection a 50% refund along with a reboot. Thank you.

We appreciate you taking the time to email us via our customer service department. Unfortunately, as we've stated, the sellers where you purchased the tickets are third party sellers. We will not be able to refund you money being that there was no transaction done with us. Our offer of complimentary tickets are still available. Please let us know if there is anything else that I can assist you with.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If that was the case why wouldn't the ticket agent tell us that? Also our entire group did not go all at once. I am not looking for a reschedule as they were travelling from another country. Do you have a way of proving the buses showed up on time and there was no lag. As we are the customers and telling you this happened to us. It was after this I went to the reviews you guys have online and they are horrendous as well, maybe you should look at them as well. Rather not taking any responsibility I believe you should and help customers, if you stand by what you have said that is fine. But others need to know and maybe you should do more so people do not feel they are ripped off. People are travelling from other countries and they should have a great time is one of the best cities in the world, versus they leave with a foul taste after using your company. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The company and the ticket agent worked together not to provide better service but do harm to customers' benifit. (No any information from the agent, if the tickects were sold by them, then they should be at least partly responsible in the customer service, but the customer service was provided only by [redacted])They take advantage of the information asymmetry and conceal a lot of important information, I think it's unfair to customers in this transaction. I do not think the complimentary tickets work, for the transaction was not supposed to happen in a right way. I still think I should get my refund in this case.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not have the actual receipt, but I have printed out my statement. I have highlighted all the purchases and you can see I have spent over $1400. The only reason there are several transaction its because all the salemen work in pair. So if you can please help me solve this issue I would appreciate it. I appreciate your response and please let me know if you need anything. It was after the issue I am reading the reviews over the internet and they aren't great either. Please help me find a solution.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They are offering me to take another tour of NYC. I had out of town visitors who have already left for home and we have no use for further tours at this time. It was an outright lie that they used to sell us tickets and they need to give us our money back. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Greetings, Thank you for accepting our offer. Please email [redacted] with the last 4 of your credit card number to be reimbursed the 50%.

Dear [redacted],   Our records have shown our ads on our website does not show a covered bus. Our buses are only covered during winter season.  Go New York Tours has a standing No Refund policy on Unused or Partially used services but upon further consideration of your request we...

have decided to grant you a reboot for your tour tickets for your next trip to NYC. Also we can offer you 50% refund of your tickets. Please note: in order for refund to get processed, please send us scan of your tickets by email to [redacted] or mail the original tickets to Go New York Tours, ** [redacted], redeeming your tickets is quite easy. Just save this letter and present it at our office. Your "reboot" is valid for 24 months from the date of this response. Thank you.Thank you for your time.Sincerely, Customer Service Team

Thank you for choosing our Liberty Cruise. We are disappointed that you did not enjoy your water tour. We can understand how frustrating it can be to board the wrong boat and end up in New Jersey. I completely understand that you stated you were not given complete instructions by the young man...

at the pier. There are several boats that use that port, so we can understand how that can be confusing to our guest. I want to point however, that our Liberty Cruise is first come first served. This is why arriving at the Slip 5 "20 minutes to get on the boat" was not sufficient. The boat was deemed full, although there were guest exiting, simply because the boat was already at capacity with the guest who were patiently waiting for the 6:35pm departure. We can understand how this effected your touring experience and we want to make this up to you. Please reach out to [redacted] so that one of our trained customer service members can further assist you. We are looking forward to your email!

[redacted], Thank you for reaching out to us regarding your dissatisfaction with your tour. As discussed in the email we sent to you, we are deeply saddened that you found yourself unhappy with the tour. We can understand how frustrating it is to have any extended type of wait. However, according to...

our records, we had buses leaving almost every 30 minutes. Attached is out internal files from our dispatcher showing our frequent departure times. We are still willing to send you complimentary tickets for the buses and boat. If you need anything else, please do not hesitate to reach out to us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Offer no clear sollution for my problem. The link they provide directs to their website which I visited before so many times to contact with them for my refund. No contact information from them to the third party seller. And in the previous contaction about the issue, the custmor
service manager suggested me go back to New York and find the man who
sold us the ticket to have the problem solved. It sounds like I have a
problem eatting "POP TARTS", but the "Kellog's" put itself away by
"Walmart"'s fault.No information on anywhere we can find says the ticket we bought is from a third party, NOR any claims about the responsiblity of the third party and "[redacted]s" . They cheat the customers so much!  

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],Unfortunately, what was provided in the attachment sent with my previous response was completely accurate. If you were standing in the correct bus stop, there is no reason why you were not on the bus. The bus was running and available. We cannot provide a refund when the services were operational. Please let me know, other than a refund, if there is anything else that we can do for you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They should give me a full 100% refund.  They did not provide ANY of the services they promised in exchange for the money I paid them.  I can't use the reboot tickets because I won't be back in New York City again.I want a Full 100% refund.  That is the right and correct thing for them to do under these circumstances.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Denise, Thank you for taking the time to reach out to us regarding this experience. We have been trying ton reach you regarding this. Yes, we do have it on record that you came into the office and have agreed to a refund. We tried to email you regarding your refund but it seems as if we have...

taken down your email incorrectly. Please contact us at ###-###-#### so that we can process the refund for you. Thank you.

[redacted],I am sorry that we were not able to reach an agreement. Please reach out to [redacted] should you change your mind about accepting the complimentary tickets for you and your family.

Greetings,We regret to hear that you had an unpleasant experience on our buses. We aim to provide an enjoyable time for each passenger on the bus and we apologize if we have failed to do so.Please be advised that our hours of operation are printed on each ticket you purchase, on our brochure and...

online site. As I see that you have purchased a ticket on 7/**, please find below our summer schedule:[redacted] [redacted] Each "24 hour ticket" is hop-on/hop-off service and valid for 24 hours. This means, for example if you purchased your tickets on 7/**/2015 at 5:00 PM, you would be able to use them until 7/**/2015 at 5:00 PM and be able to take advantage of our morning bus schedule.Our company has a strict NO REFUND policy which is also printed on our sales receipt and tickets, website, as well as under the Terms and Conditions section of our brochures. We aim to provide the best possible service for our customers, therefore, we will grant you a full reboot of the ticket/package you have purchased. This allows you to use our services in the exact same format you originally purchased. You have 24 months to use the service again and you can contact me directly here. All reboots are transferable and can be used by family and friends.Please let us know if you have any further questions. Thank you!Best Regards,Customer Service