Michael's Air Conditioning & Heating Systems

Greetings,Go New York Tours would like to to offer you a full reboot of the tickets that you have purchased. This allows you use of our services again and you can contact us at our customer service email, to set up your tickets for a future date. The company has a strict NO REFUND policy, however we...

have decided to grant you a 50% refund on the total amount spent with on your purchase. Please send us a copy of your sales ticket so we may go forth with the 50% refund.

Dear [redacted]. All of our employees are well trained to assist to a customer who has injured themselves on one of our buses. We have no records indicating that there was an incident on a bus that had to be medically checked. Also records do not show there has been  a visitor by the name of...

[redacted] at our visiting center and especially with a medical issue. Which if you were to have gone they also would have had you file a statement and noted on our log.But furthermore, Go New York Tours has a standing No Refund policy on Unused or Partially used services. We still require a scanned image of your tickets by email to [redacted] or mail the original tickets to Go New York Tours, ** [redacted].Thank you for your time.Sincerely, Customer Service Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When we brought we were never informed about the time, I repeat, we were denied the service after 5 PM on the day we purchased the tour. I am attaching one of the receipt, I dont see the timings on this receipt. Its unfortunate that the business denied the service that they promised us. please see the receipt and comment
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi,Thanks for your reply, please see the attachment for the scanned copy of the 3 tickets we brought from Newyork tours. Also here is my address, I can accept your offer of 50% refund[redacted]
 Thanks[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Greetings,We are deeply concerned about your complaint and would like to investigate the matter further. For that purpose, please send us copies of your receipts as a proof of purchase to [redacted]. This is the first time we hear about this situation, our records do not show...

any filed complaints regarding this issue. Therefore, please allow 3-5 business days for us to send you a reply after we have received the required information. Please send a copy of the sales receipt of your trip to our customer service and we will investigate this further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Basically, they have a no refund policy so I simply accepted their apology and called it a...

day. 
Sincerely,
[redacted]