Michael's Furniture

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

This customer purchased a table and 6 (24" stools), after the customer reviewed the contract, and the description was clear, he signed the document and agreed upon the salesman description of his purchase. Signed contract, which includes the above language. The customer contacted the store after...

delivery and indicated that he preferred to have the ladder back style, 24" stools. The contract never indicated ladder back style, this is a specific design that would have been included on the contract in the description area. Customer came into the store at a later date and agreed to purchase the upgraded 6 ladder back stools original price of $899 discounted to $599.  The customer again signed a new contract with the above mentioned agreed upon price. No one at the store forced the customer to come into the store and purchase the upgraded stools, sign a contract, and give an additional deposit, and also sign the credit card deposit slip.  This is a clear indication that the customer recognized the upgrade in the product. Approximately a week after the contract was signed, the customers husband came into the store to renegotiate the binding agreement that was signed by his wife. He disputed the upgraded price. I explained to him that I would reevaluate the entire deal and call him when I returned from a business trip. I contacted the customer on 4/23/15 at 6:30pm and offered the customer a reduced price of 50% of the signed contacted agreement. He responded by saying that he was informed not to speak to anyone from Michael's Furniture from the Revdex.com and his attorney and terminated the phone call. As a responsible and reliable business, this is the best we can offer based on the complete history of this transaction. All documents provided upon request. Thanking you in advance for your anticipated cooperation in mediating this matter.

[redacted] purchased a futon frame in a Hickory wood color and a futon mattress on 09/20/15. The merchandise the customer ordered came in exactly as the contract indicated. the confusion is that the mattress comes only in a white ticking, which the catalog photo displaying the futon frame, had a...

mocha colored coverlet over top of the mattress. The sole intention of the catalog photo was to display the hickory wood futon frame only. The mattress is a optional purchase and only comes in a white ticking. The customer and the salesman were confused on the color of the mattress. Again, the mattress only comes in white. [redacted] spoke with Mrs. [redacted] on 12/1/15 and explained that a cover over the mattress is a accessory item as a bedspread is a cover on a mattress. After explaining to the customer we both understood that the cover is a optional item at an additional cost. Because of the misunderstanding by our salesman, [redacted]s agreed that we will special order a custom mocha futon coverlet at no charge. This customer is very satisfied. It will take approximately 7-10 business days to come in.

We have spoke to the consumer on 5/5/15 and Michael's Furniture agrees to replace the customers six standard backless stools with six upgraded ladder back stools at no additional charge.  Customer accepted the offer and agreed to wait for this special order to arrive.  Customer will have full use of existing stools and we will switch when new ones come in.  Customer Mr. [redacted] signed the agreement and seemed to be very satisfied.  Please contact Michael's Furniture with any further questions. This matter has been amicably resolved.

Review: I purchased a couch at Michael's Furniture and the product that arrived at my home was unlike the one I purchased in the store. I have made several requests of the customer service department to come to my home and assist me in assessing this issue. The unreliability and lack of professionalism that the Company conducts business with is frankly appalling. Even after making several attempts to reach out and follow up with the customer service department and the owner himself, I have never been contacted to schedule a service appointment. I spoke to the customer service department last on 2/21/14 when the owner promised to come to my home personally (which has not happened) and have not heard from Michael’s since. I would like to rectify this issue as soon as possible and after seeing the way Michael’s treats their customers I would simply like a refund in order to purchase a couch elsewhere.Desired Settlement: Due to the lack of professionalism and unreliability that Michael's conducts business with I would like a refund to purchase a couch elsewhere.

Business

Response:

Customer is elderly couple. They basically live on 2 places on the leather sofa and loveseat. She finds herself occupying these places for over 8 hours a day. These pieces are designed for normal use. She wanted us to customize the pieces for above average use which would have invalidated the warranty. After several months going back and forth with the customer, and offering to replace the set with an upgrade at no additional cost, customer was still not satisfied. We decided the customer would never be satisfied. Michael's Furniture picked up the furniture and refunded the money. Customer is now completely satisfied.

Review: Approximately 3 years ago I purchased a sectional couch from Michaels furniture and purchased a guardsman 5 year elite protection plan and warranty. About two months ago I used my protection plan and received a 899.99$ store credit for Michaels given by guardsman. I went to Michaels and picked out my new couch and left 60$ towards the tax. After not hearing from Michaels I would call them with no return call or a return call with a story as to why the couch wasn't in. After two months of aggravation I went into the store and spoke with the owner after speaking with a salesman. They both had two completely different stories. Finally after calling guardsman to hear their side they proceed to tell me they sent the credit but Michaels furniture never used it and it has now expired. Meaning I lost out on my store credit and and settlement I could've originally received from guardsman. They are also refusing to refund my 60$. I am so upset. Please help.Desired Settlement: I would like my 60$ dollars back and my stor credit to be reinstated.

Business

Response:

On 01/20/12 [redacted] purchased a sectional and ottoman along with a five year protection plan for $1,034.22. Three years later she reported that there was damaged to their sectional, she contacted a third party warranty company and they confirm that Michael's Furniture can order parts at their expense to repair the damage. After three years, this product had been discontinued and we contacted guardsman on [redacted]'s behave and explained that there are not parts available because it was discontinued. Many weeks later, guardsman contacted us and indicated that the customer can reselect at their expense equal value which was $899.99. Michael's placed and order for the merchandise with anticipation that being paid by the warranty company. To date will still have not received payment from the warranty company. Upon receiving the payment, the new merchandise would have been delivered. In interim, the customer chose to cancel the order. Michael's Furniture refunded her $60.00, which was the difference between the original purchase and new purchase.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the third party warranty company, Guardsman, informed me they certainly did send the credit amount of 899.99 to the store and the store did not order and use the credit within the 60 day time period which caused the credit to expire. Every time I called Michaels I was given a different story as to why the couch wasn't in yet. I received a voicemail from a customer service representative from Michaels during this confusion stating that they received the credit and the couch was on order. Clearly this was a lie. When I went to the store to cancel the order because of the expired credit I offered to let them hear the voicemail in which they declined. I feel I was treated unfairly. I was neglected as a customer which cost me to lose my credit for a warranty I paid 200 for.

Regards,

Business

Response:

I am not understanding what this customers findings are, but the facts are the credit has not been expired and is still available for the customer to use before January 12,2016. No funds have been disbursed from Guardsman to Michael's Furniture as of 12/14/15. As a reminder, this customer came in for a refund of the difference for 11/19/15. Ms. Ferraro still has the option to make a selection for a new purchase prior to the above termination date. She should contact Michael's Furniture, and speak only to Michael to make an appointment for a selection.

Review: Twenty-two phone calls have been made from March to May ...and additional calls in June. On March 16, 2013, a daybed was ordered with a link spring via [redacted], the owner's nephew. When the daybed was delivered to our house, it was the wrong color. My husband did not sign off on order. I immediately, contacted the store and note that the wrong color was received. When the second daybed arrived, my husband picked up at the store as Michael's Furniture would not commit to a delivery time. My husband previously took a day off from work, and the order was incorect. Rather than take another day off of work, my husband picked up the daybed at the store. When I got home, I informed him that the link spring was missing. When my husband picked up the order, he was not given the link spring. The next evening, we drove to the store to pick up the link spring. [redacted], the owner's nephew, laughed and stated, "I guess you forgot the link spring." When we got the link spring home, it did not fit on the daybed. My husband contacted Michael and Michael sent a man, [redacted], to our house within a few days to check the link spring fittings. Michael's man informed us that the link spring should not have been ordered with the bed. We sent the link spring with Michael's man back to the store as he offered and called Michael for a refund. We did not hear from Michael for two weeks. Again, we contacted Michael and his bookeeper informed me that MIchaeld was not going to refund us without the hardware. As we lost our furnishings in Sandy......we are not in a postion to identify if we have the appropriate hardware. Please note that my husband's went to the store over a week ago to request a refund or the link spring and when Michael noted that we could not have a refund as the hardware was missing, my husband stated outloud in front of customers..."You can't have both our money and the link spring." Michael said "Let's go to the back"......my husband did not want to leave the site of customers.Desired Settlement: As phone calls have not been returned via the owner, we would like the link spring to be delivered to our front doorstep. We called on June 22 and noted that we would be at the store at noon on the 23 to pick up our link spring. No response - I called again on the 23rd and the salesperson said that I wouod have to make an appointment. I informed her that we did not receive a return call. Please note that my husband's went to the store over a week ago to request a refund or the link spring and when Michael noted that we could not have a refund as the hardware was missing, my husband stated outloud in front of customers..."You can't have both our money and the link spring." Michael said "Let's go to the back"......my husband did not want to leave the site of customers as they were witnesses.......at this point....we feel threatened by Michael and his staff. Delivery must be made of the link spring as we paid in full for it. I contacted AT&T and recorded all phone calls/dates/attempts

Review: I purchased a NEW dinette set it has pieces of wood out of the chairs and scratches. They want to fill this in and varnish it in my home..I refused I want a new set that's what I purchased not a refinished setDesired Settlement: New set

Business

Response:

Please note that Michael's Furniture has ordered this customer a new dining set. We tried to take care of any problems but this customer refused any help and never returned any calls to schedule. We have spoken to Consumer Affairs, and I spoke to [redacted], and we worked everything out.

Review: I am disappointed with this company. I purchased a special order futon. I thought the customer service was ok in the beginning. When I questioned the date delivery, the sales people had no knowledge on where or when it was coming from. After waiting almost three months, it was delivered. The wrong color!!Suppose to be mocha! I got white. Not the swatch I chose When speaking to sales person, I got so many stories and excuses and no responses on fixing the problem. Now I stuck with a white futon and not Mocha! like I ordered.

Business

Response:

[redacted] purchased a futon frame in a Hickory wood color and a futon mattress on 09/20/15. The merchandise the customer ordered came in exactly as the contract indicated. the confusion is that the mattress comes only in a white ticking, which the catalog photo displaying the futon frame, had a mocha colored coverlet over top of the mattress. The sole intention of the catalog photo was to display the hickory wood futon frame only. The mattress is a optional purchase and only comes in a white ticking. The customer and the salesman were confused on the color of the mattress. Again, the mattress only comes in white. [redacted] spoke with Mrs. [redacted] on 12/1/15 and explained that a cover over the mattress is a accessory item as a bedspread is a cover on a mattress. After explaining to the customer we both understood that the cover is a optional item at an additional cost. Because of the misunderstanding by our salesman, [redacted]s agreed that we will special order a custom mocha futon coverlet at no charge. This customer is very satisfied. It will take approximately 7-10 business days to come in.

I am absolutely disgusted with Michaels Furniture. When I went to get prices, I was told delivery was free; delivery, set up/assembly & garbage removal. At the time of purchase, a price was agreed upon which included proper delivery. When I got home, I noticed my contract said "in box delivery". At that time, I called and complained and was told that they would correct it. Yesterday, my furniture finally came in and I was told it was an in box delivery. I told her it was changed, she put me on hold, came back on the phone and told me I was all set. I thought the issue was then resolved. Today they called to confirm and I confirmed it was indeed going to be assembled. I was then called back by someone claiming go be the "delivery company". But was actually calling directly from Michaels. He told me that I would have to pay $199 for assembly and box removal. If I knew this at time of purchase I would have canceled my order! I have never in my life heard of a company not assembling the furniture upon delivery. They said if I wanted to wait till Monday they would then contact the salesman and see if he remembered me and if he did then they would possibly do it. I refuse to wait any longer than we already have. Terrible customer service! I feel this is a total scam. I will never recommend them to anyone!!!

Review: We purchased , Sept 2012, a wood kitchen table that was painted white. Within one wk of purchase we started to notice water rings on the table. I called and spoke to [redacted] who had service come out to look at the table. They said it was a defect and would order a new table top. It's is now 1 yr and three months later & still no top. I have spoken to [redacted] on several occasions. First we were told that the top was ordered and didn't know what the hold up was, then told that it was back ordered, then she sent out a repair man to see f he could repair it. When he came out he said no to couldn't be repair and that it shouldn't have happened. I then called again and left a message for [redacted] and got no return call. During the year, at first she said it would be replaced then it became that we should have used placemats on a wood table top. I explained that I have had wood tables for yrs and have ever had a problem like this ever. Now we are being told it is customer fault. If it's customer fault why am I wing told it was a defect at first, that they ordered a new top, then that it's was on back order. Throughout all of this, the manager [redacted] was hard to get in touch with. I would leave messages with no return calls, or would get her on the phone and she'd say she'd call me back by days end and never did. It's very unprofessional the way they are dealing with the whole situation. Now she is telling me that I stated we were going to put glass on top of the table. I did say that when we first had the service man out in sept 2013 so that once we got the new top it wouldn't happen again. But again when you purchase a table for your kitchen you shouldn't have to worry about water rings. Cups perspire, but it is a table, the finish shouldn't bubble or raise up and leave marks. It's meant to be used not for show. Their response and attitude to this whole situation has been horrible. We have been more the patient with them for over 14 months.Desired Settlement: After waiting patiently for over 14 months I think that at this point if they can not get the new top, which is what [redacted] has told me, then just refund the money. This is no way to run a business.

Business

Response:

We have a signed delivery ticket dated 9/12/12 stating the customer recieved the table in good condition. Subseguently, the customer left a glass with liquid in it on the table for a prolonged period which created the problem. We sent a service technician to the customers house to try rectify the situation, but he was unable to fix the problem. This is not a manufacturer defect, but consumer neglect. Michael's Furniture can not be responsible for consumer neglect. We have made attempts to direct the customer to rectify the problem to no avail.

The staff at Michaels Furniture is outstanding. I have been impressed with being able to order exactly what I want as far as style, color and fabrics. Michael is always a pro as well as friendly and helpful. I would not buy anywhere else.

Review: I had an issue with delivery and I figured I'd call to see what they could do to help me out because I had already purchased an expensive item and waited weeks for it. I called one day and the customer service girl said she'd call me back after she "pulled my ticket" from the back. I figured she'd get back to me that day. She did not. I guess she had no idea how to help me so chose to ignore me. I called back the next day and she immediately knew who I was without even asking my name. Did she just think I was just going to disappear and let her not do her job that she's paid for? She transferred me to someone else, who didn't even introduce himself, and that man just spoke in a condescending tone and blamed the issue solely on me. So much for "The customer is always right," right? After he didn't feel like handling an issue he transferred me over to someone else (or just put me on hold and then came back; there was still no introduction as to who I was speaking to). This person continued to speak in an arrogant tone, again blaming me for issues with my delivery. You know that someone is being a condescending a**hole when they start the sentence with "You're a smart girl..." In the end, I still don't have a couch and now have to pay extra for delivery that was "guaranteed" by this terrible, terrible company. I will never go back here again.

Business

Response:

Customer purchased a sleeper sofa on Sunday, July 5th which was then processed on July 6th, the following business day. The sofa came in exactly 12 business days later and customer was then called to schedule delivery. After date was scheduled, we delivered it to her home and the sleeper sofa did not fit up the stairs. The customer stated she has maintenance men on the complex that she was going to make an appointment with to hoist it over the second floor railing into a sliding door. She was suppose to contact the store to schedule a re-delivery at no extra charge when she had the maintenance men available to hoist the sleeper sofa. The second option that Michael's Furniture offered was to come in and reselect a smaller size sleeper sofa that would fit and customer denied. Our contract states in terms & conditions, "Customer responsible for Hallways, Entrance, Room and Doorway size for above order". We are always willing to satisfy our customers. Documents provided upon request.

Review: Im a sandy victim I was was sent to Michaels from shrap a goverment program to help people get back on there feet from sandy. I ordered 3 leather couches from Michaels I wasnt home at the time of delivery or I would have refused. The couches are made very poorly and are very uncomfortable to sit on. The seams do not line up on the cushions the back of them the leather is all bunched up and not taught. When I went to look at them they had the couch up against another couche so you couldnt see the back.When I came home and saw them you can see a metal frame looks horrible. I paid $3899.00 I could of got top quality couchs at costco for under $2000.00 with electric motors to recline seats . Costco is not a member of shrap or I would have bought them at costco. I called Michaels 5 Times and they tell me hes in a meeting he will call back he never calls back. At this point I would like to return the couchs for a full refund. Desired Settlement: I would like a full refund back in my shrap account

Business

Response:

We ordered the merchandize that [redacted] selected after visiting the store 3 to 4 times to finalize. [redacted] had the opportunity to select any vendor and any style sofa he desired. We have over 18 different vendors and many different styles in over 500 fabrics and 20 leather colors. After careful review of our selection and going to many different stores, [redacted] selected our store and Best manufacturer all American made. He made this selection voluntarily, without any help. We ordered his selection and he received this custom made order. He also signed for the merchandise as received in good condition and completely satisfied (see documents upon request). He then called several weeks later. I have personally called and spoken to [redacted] numerous times since his purchase both by phone and in person. In fact, I sent the manufacturer's representative to inspect the sofas. They found no manufacturers defects. All complaints are characteristic of the style he selected.Costco only has 1 vendor, 1 style and 1 color. That is why he came to us. We have gone above and beyond to help this man. He just does not like what he selected.Michael's Furniture did everything to help him. We did nothing but give him selections from our display. Our complete professionalism is uphelp by how we took care of him. We can supply documents upon request.

Review: I got a dinner set, and a bedroom set from this Company.

When we bought the salesman said that it wouldn't take more than 10 days till we receive.

After 10 days I called the company and they said that they didn't have the merchandise yet and it would take 20 business days. They said that they never promise to make the delivery within 10 days. Plus: they said they could hold my merchandise up to 4 months.

After 20 business days we received our products (needless to say it took us several phone calls till we received the products).

When we received the sets we noticed that our bedroom set was damage.

The store send someone out to fix it and we notice that our dinner set was also damage. The chair (leather like) were peeling off. We showed the chair to the technician and he said he would tell the Company about the problem and they would send someone to fix it.

Well, passed 2 months the Company didn't call us and not even send someone to fix the chairs.

I tried to call them but they don't seem to be willing to cooperate.Desired Settlement: I want they either repair the chairs or replace them.

Business

Response:

Mrs. [redacted] furniture was delivered on July 18, 2013, at that time a scratch on the bedroom set was noted. We sent a Service Man [redacted] from White Cedar Furniture Repair was at the customer‘s home and completed touch to the bedroom set. At that time, a small scratch on the white vinyl inside back of a dinette chair was indicated on [redacted]'s paperwork. This scratch could not be repaired and there is a new chair back on order for this customer. Once the chair back arrives Mrs. [redacted] will be contacted

Consumer

Response:

I am rejecting this response because:

After all this time they never contact me to tell about an order of a new chair.

When is it coming? And why is taking that long! It is just a chair.

it seems they didn't care at all and just now because this complaint they are trying to fake it till they make it.

I need a time frame. I cannot wait 3 months for a new chair. That's not reasonable.

Business

Response:

[redacted] has received her new chair back. All complaints are resolved as of today October 7,2013.

Review: November 2014, I purchased a table and 6-ladder-backed chairs based SOLEY on the manufacturer's advertisement. The sales slip only said 6 - 24" stools. Upon delivery in 2/2015, the wrong stools were sent. Based on the photo, we ordered ladder-backed stools. Salesman and owner said that what was ordered, only included backless stools. Salesman stated the ladder-backed "stool" was higher in price. If we wanted to get the ladder-backed chairs, we needed to pay the difference in price. After complaining with the original salesperson, my wife felt so overly pressured, intimidated and threatened that she ordered the ladder-backed stools under duress.

I consider this a bait and switch situation. After 2 meetings with 3 salespersons and the owner there was absolutely no meeting of the minds. I will also take this issue to Consumer Affairs in my county. All paperwork, receipts, and other documents are available for your review.Desired Settlement: Refund of the order buying the ladder-back stools

and

the original 6 ladder-backed c.hairs that were ordered.

Business

Response:

This customer purchased a table and 6 (24" stools), after the customer reviewed the contract, and the description was clear, he signed the document and agreed upon the salesman description of his purchase. Signed contract, which includes the above language. The customer contacted the store after delivery and indicated that he preferred to have the ladder back style, 24" stools. The contract never indicated ladder back style, this is a specific design that would have been included on the contract in the description area. Customer came into the store at a later date and agreed to purchase the upgraded 6 ladder back stools original price of $899 discounted to $599. The customer again signed a new contract with the above mentioned agreed upon price. No one at the store forced the customer to come into the store and purchase the upgraded stools, sign a contract, and give an additional deposit, and also sign the credit card deposit slip. This is a clear indication that the customer recognized the upgrade in the product. Approximately a week after the contract was signed, the customers husband came into the store to renegotiate the binding agreement that was signed by his wife. He disputed the upgraded price. I explained to him that I would reevaluate the entire deal and call him when I returned from a business trip. I contacted the customer on 4/23/15 at 6:30pm and offered the customer a reduced price of 50% of the signed contacted agreement. He responded by saying that he was informed not to speak to anyone from Michael's Furniture from the Revdex.com and his attorney and terminated the phone call. As a responsible and reliable business, this is the best we can offer based on the complete history of this transaction. All documents provided upon request. Thanking you in advance for your anticipated cooperation in mediating this matter.

Business

Response:

We have spoke to the consumer on 5/5/15 and Michael's Furniture agrees to replace the customers six standard backless stools with six upgraded ladder back stools at no additional charge. Customer accepted the offer and agreed to wait for this special order to arrive. Customer will have full use of existing stools and we will switch when new ones come in. Customer Mr. [redacted] signed the agreement and seemed to be very satisfied. Please contact Michael's Furniture with any further questions. This matter has been amicably resolved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Customer purchased couch that was delivered on 12/19/2013.

Couch is defective and business was notified immediately. Poor workmanship overall. Bad fill. Mismatched pieces. Different colored thread on different pieces. Poor fabric quality.

Over a month later and still have not received complete order - missing one pillow.

Store has not demonstrated any diligence in correcting this matter and even though owner constantly says "We will do anything to make you happy," they have done NOTHING.

6 weeks later they claim they can begin a long drawn out piece by piece evaluation and correction. However, they still haven't documented all the mistakes with the couch. Someone came to the house, took a few pictures with a flip phone and left....no documenting of customers complaints at all.

They are liars, not trustworthy and customer has no confidence that anything will be corrected to any reasonable satisfaction.

Customer Service ([redacted]) has lied about communications with customer, even though customer has telephone records documenting all communications to store with little communication back to customer.

Owner lies about conversations between family members of customer.

Owner has indicated that he is tired of hearing complaining - puts phone down while customer is expressing dissatisfaction.

Owner has hung up on customer.Desired Settlement: At this point in time, customer will NOT entertain any sort of relationship with business. Business owner has only one option - to pick up the couch and refund the money.

Owner is untrustworthy and deserving of his F status with the Revdex.com.

Business

Response:

[redacted] originally came in looking a stationary sofa. After 3 visits on a stationary sofa, she brought her son in. He convinced her to purchase a reclining modular sectional which is made up of over 6 pieces. When these pieces are placed together, they will never look like one unit. After numerious conversations and 4 service technicians visiting her home, it was clearly established that the purchase she made she was not happy with. Instead of being honest with us from the beginning, she tried to create service calls to justify her wrongful purchase. We have since picked up the sectional and refunded her money. Customer is completely satisfied.

Consumer

Response:

Review: [redacted]

I am rejecting this response because it is untrue.The vendor did not make 4 service calls. The issues regarding the couch were regarding workmanship and not made up just as an excuse to return the couch. Customer actually liked the couch and wanted to keep it if the vendor had actually followed up and corrected the issues. The fact is that some of the pieces were collapsing and one of the pieces of the sectional did not even use the same colored thread. Also, the order was never completely delivered with one pillow outstanding and never delivered even though it was paid for.Vendor ignored the customer and failed to remedy the deficiencies. After months of silence, vendor threatened legal action against customer for payment of the couch (which was silly because vendor had full payment of the couch and credit card reversal never went through). Vendor's threat resulted in customer threatening a counterclaim for treble damages under the New Jersey consumer fraud statute. Customer also contacted the General Counsel of the furniture manufacturer who contacted the vendor and pressured the business to deal with the customer. Vendor's action of picking up the couch and issuing a refund was a result of a legal settlement.Customer is unsure why the vendor decided to respond to the Revdex.com complaint now almost a year later with lies. Especially after the complaint was closed because vendor failed to respond (which is simply evidence of vendor's non-responsiveness to complaints).The sad part is after all of the trouble and threats and nastiness, the couch was picked up and the vendor was very nice and gracious about parting amicably. If vendor had called me to address this complaint, I would have written something nice.Now all I can say is that a leopard doesn't change its spots.

Regards,

Would NEVER go back to this store again !!! Bought a [redacted] warranty for $150, Put in a claim for a stain on my love seat, sent pictures, filled out forms, they called to ask me what kind of stain it was and I honestly said I didn't know, Well I guess honestly is NOT the best policy because I could not identify the stain they would not cover it. (fine print in the back of the brochure). I called Michael's Furniture and talked to Lou, said he would take of it even told me he talked to Michael and he said not to worry, well two months later many broken promises and lies about how it was the girls in the office not doing their job I got upset with him on the phone and he hung up on me. Be warned NEVER buy a [redacted] warranty or from Michael's Furniture. As I read some of the reviews on different web sites and the answers they give it's NEVER their fault and [redacted] has the WORST reputation in the country !!!

Review: On May 9,2015 I went to Michael's Furniture and purchased a Birthday gift for my Husband. the Salesman said it would be Delivered in 2 weeks, after the 2 weeks promised delivery and still no Product ,I phoned Michael's ,I was told by Salesman [redacted] that he would look into it, and he would give me a call back, well, days went by and no call from [redacted], many phone calls there and I was told they would call me back with the Status of my order,to no Avail, No call back. In the 3rd week of June ,I along with My Husband went in person to Michael's Furniture and asked in person what was going on with order # [redacted], at that time Salesman [redacted] said the first shipped product came in damaged, and he didn't know when the Manufacturer would ship another one due to the Manufacturer is Overseas, so ,[redacted] suggested we go with another product made States side and could be had in "Less than a week". so my Husband chose a [redacted] Furnishings Model # [redacted] in the color Black to go with our decor, [redacted], the Salesman agreed, corrected order # [redacted] and also stated that he would order the Product and he would not charge the higher price. Now since that 3 week in June 2015, there was no Communication on Michael's Furniture part, I had on many numerous occasions tried to find status on my order, and still to no avail I believe that I am being ignored, mind you it was paid in full at inception on the 9th of May 2015, upon last communication with the store, they said it will be in at the end of next week, I have lost all trust with the salesman [redacted], I do not believe he is acting in good faith, worried that [redacted] would pull shinanigans again,I called the Manufacturer [redacted] I spoke to a Customer Service Representative and was told Michaels Furniture Did Not order their model # [redacted], called back Michaels Furniture and was told the Product was in transit from the Manufacturer, So I now question the reliability of any answer from [redacted], and of another staff that I spokeDesired Settlement: Honestly, I really wished it didn't have to come to this, but, I would like the product Delivered, it was a Birthday Gift.

Business

Response:

I purchased my whole house from Michael I'm talking right down to lamp 5rooms ...I bought a bed set [redacted] bought guarantee for 5years on all furniture has not even been 3 years my bed is king platform w wooden slats middle support I called michaels several times got the run around ,come to find out [redacted] only guarantees for 1 yr. so michaels dad came out nice man looked at bed said yea bed uneven the middle of bed is high the r is high and l is low, he looked at bed w a level maybe 4inches long was my daughters did not even come out w tools told me all is even according to the level no way told me we can order other pieces to fix bed at my cost it's been 4 weeks never heard back from anyone plus I paid 100.00 for the father to come out he writes on bill fix bed....he didn't do anything what a scam michaels is don't buy warranty u can't use it he makes u pay out of pocket what is what is that?? Very poor business......