I personally spoke with Mrs. T[redacted] regarding this dispute. I assured her that their [redacted] account would be refunded once the furniture has been returned to our warehouse. Unfortunately, we cannot issue a refund while the customer still has the furniture in...
their home. If you need any additional information, please do not hesitate to contact me at [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: 11921843
I am rejecting this response because: The polymer coating of table surface has low resistance to normal heating from food. Actually, the white spots occurred twice. First time the 1/2" spot disappeared after a few days. The second time the 4" spot stayed (as shown in the picture). I'm a chemical engineer and understand polymer behavior. Ashley simply cannot make an assumption without proof. Ashley should perform a heat test to show this table can resist normal food heat (witnessed by me). I have been eating the same types of food on other dining tables without any problems. If a table coating fails to resist normal food heat, it is considered a hidden manufacture problem.
Regards,
[redacted]
We have received your second notification regarding [redacted] Our Service Department has contacted [redacted] and offered to replace the table for her. She was advised to purchase the protection plan to ensure that if a situation like this happens again, the table will be covered. [redacted] is going to think about the offer and get back to our Serivce Department with an answer. If you need any additional assistance, please do not hesitate to contact me at [redacted] extension [redacted] between the hours of 10:00 AM to 5:00 PM. Sincerely, Monica M[redacted] Ashley Furniture Homestore Edison, NJ
Dear Ms. [redacted], Thank you for contacting us regarding our customer Amy [redacted]. At this time, her [redacted] account has been refunded an additional amount of $106.99. She has been advised of this information. If you should require any additional information, please do...
not hesitate to contact me at ###-###-#### between the hours of 10:00 AM to 5:00 PM. Sincerely, Monica [redacted] Ashley Furniture Homestore Edison, NJ
Dear We have received the complaint filed from our customer [redacted] We have contacted [redacted] regarding the issues with their furniture. They have agreed to allow a technician into their home to inspect the damage to their furniture. The...
technician will determine what needs to be replaced and we will order all replacement parts to be sent directly to the customer's home. Once received, they will contact us and we will dispatch a technician to their home to service their furniture. If you need any additional information, please do not hesitate to contact me directly at [redacted] between the hours of 10:00 AM to 5:00 PM Monday through Friday. Sincerely, Monica M[redacted] Ashley Furniture Homestore Edison, NJ
We have received the complaint regarding our mutual customer, [redacted]. [redacted] purchased furniture from our Ledgewood store and the dinette set was delivered in the beginning of October. We have attached a copy of the picture that [redacted] sent to our Service...
Department. Unfortunately, this damage is customer caused and not a manufacturing defect. All our furniture carries a one year manufacturer warranty. Customers do have the option to purchase the extended warranty at an additional cost which would cover this type of accidental damage. However, [redacted] did not purchase the protection and it is only available for customers to purchase up until the day of their delivery. Our only option at this point, is to provide the name of a technician who could repair the damage to [redacted] table but she would responsible for all costs of the repair. If you need any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:00 AM to 5:00 PM Monday through Friday. Sincerely, Monica M[redacted] Ashley Furniture Homestore Edison, NJ
I am rejecting this response because:
With the negative experience I am having with Ashley furniture I will not ever shop at Ashley Furniture again therefore the $400 store credit will not do me any good. I am very dissatisfied with the manner this is being held & Ashley Furniture should be ashamed of themselves.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as they replace the damaged dresser in a timely manor including proper installation we will have no further complaints
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Spoke to Monica and nothing was accomplished. So the case went no were. In ending the conversation there was nothing done. Thank you for help.
Regards,
[redacted]
Dear Ms. [redacted] Thank you for contacting us regarding our mutual customer, Ms. [redacted]. Unfortunately, the company we initially scheduled to repair Ms. [redacted]'s furniture did not allot enough time to repair the damage to the sectional and as a result, another technician...
with a different company was dispatched to the customer's home. Ms. [redacted] received service on her sectional today, February 25th. We have received confirmation from the technician that the sectional has been repaired to the customer's satisfaction.If you should require any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:00 AM to 5:00 PM. Sincerely, [redacted] Ashley Furniture Homestore [redacted]
Dear Ms. [redacted], The issue with Ms. [redacted]'s recliner has been resolved. The technician went out to the customer's home and repaired the recliner. When I spoke with Ms. [redacted] she indicated that she felt that she was getting the "run around" from [redacted], who we use to repair our customer's furniture issues. She indicated that the person that she spoke to at [redacted] was not very helpful with trying to get her an appointment in a timely manner. Ms. [redacted] also mentioned that the technician they sent, Frank, indicated to her that he lived 10 minutes from her home and could have been there in 10 minutes any morning before her scheduled service date. Unfortunately, Ashley Furniture has no control over [redacted]. They are a third party company that we use to repair customer's furniture. On the same day that I spoke with Ms. [redacted], I did contact [redacted] and spoke with Sasha. I did relay Ms. [redacted]'s concerns to her at that time. If you require any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:00 AM to 5:00 PM. Sincerely, Monica M Ashley Furniture Homestore Ledgewood NJ
Dear [redacted] We have received the dispute notification regarding [redacted] [redacted] was offered a credit in the amount of $3719.99 on March 9th to use towards a future purchase at Ashley Furniture Homestore. [redacted] is aware of this offer. If you need any additional information, please do not hesitate to contact me a[redacted] extension [redacted] between the hours of 10:00 AM to 5:00 PM Monday through Friday. Sincerely, Monica M[redacted] Ashley Furniture Homestore Edison, NJ
I apologize for the responding but our dog had just died!! Ashley furniture NEVER called or relayed any type of message regarding our parts! Therefore I didn’t even know they were sending the parts and we were away on vacation so I had to scramble to find someone to get the packages and luckily my husband has an account with UPS that notified him of the delivery otherwise they would have been outside for a few days! And what am I suppose to do with a box of parts????
The parts have been delivered to the customer’s address. I reached out to our representative at the Protection Plan Company and left a message indicating that the customer has the parts and is ready to have a technician dispatched to her home to repair the damage. If you require any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:00 AM to 5:00 PM Monday through Friday. Sincerely, Monica M Ashley Furniture Homestore Ledgewood NJ
Dear [redacted] Thank you for contacting us regarding [redacted]. At this time, the customer is due to receive a prorated refund in the amount of $35.50. A corporate check will be mailed to the customer and they should receive the check within seven to ten business...
days. If you require any additional information, please do not hesitate to contact me at [redacted] Extension 436 between the hours of 10:00 AM to 5:00 PM. Sincerely, Monica M[redacted] Ashley Furniture Homestore Edison, NJ
Dear Ms. [redacted], Mrs. [redacted] purchased furniture from our Toms River location and received delivery on August 12th. She contacted the Service Department the following day to state that the recliner was stuck in the open position. We did try to rectify the situation...
for the customer by offering an appointment with a technician the following day, however, the customer was not going to be home. As a result, the customer was assigned an appointment with a service technician for September 3rd. The technician was able to replace the power switch to complete the repair. If you require any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:00 AM to 5:00 PM Monday through Friday. Sincerely, Monica M Ashley Furniture Homestore Ledgewood NJ
Complaint: [redacted]
I am rejecting this response because:As far as I'm concerned they did nothing in a timely manner. So as I told Monica I just won't buy anymore furniture from them. I still think it was unnecessary for me to go this far, and still get the Sept 3rd date. Their problem is with [redacted], they should see to it that this kind of turn around is done more quickly. Thank you for your time.
Regards,
[redacted]
Dear Ms. [redacted], Thank you for contacting us regarding our mutual customer, [redacted]. I spoke with Ms. [redacted] today and we are picking up the loaner mattress from her residence on October 9th. Ms. [redacted] has already had the funds returned to her credit...
card. If you require any additional information, please do not hesitate to contact me at ###-###-#### between the hours of 10:00 AM to 5:00 PM. Sincerely, [redacted] Ashley Furniture Homestore [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I accept the additional 100 credit making my 25% discount happen.
I personally spoke with Mrs. T[redacted] regarding this dispute. I assured her that their [redacted] account would be refunded once the furniture has been returned to our warehouse. Unfortunately, we cannot issue a refund while the customer still has the furniture in...
their home. If you need any additional information, please do not hesitate to contact me at [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: 11921843
I am rejecting this response because: The polymer coating of table surface has low resistance to normal heating from food. Actually, the white spots occurred twice. First time the 1/2" spot disappeared after a few days. The second time the 4" spot stayed (as shown in the picture). I'm a chemical engineer and understand polymer behavior. Ashley simply cannot make an assumption without proof. Ashley should perform a heat test to show this table can resist normal food heat (witnessed by me). I have been eating the same types of food on other dining tables without any problems. If a table coating fails to resist normal food heat, it is considered a hidden manufacture problem.
Regards,
[redacted]
We have received your second notification regarding [redacted] Our Service Department has contacted [redacted] and offered to replace the table for her. She was advised to purchase the protection plan to ensure that if a situation like this happens again, the table will be covered. [redacted] is going to think about the offer and get back to our Serivce Department with an answer. If you need any additional assistance, please do not hesitate to contact me at [redacted] extension [redacted] between the hours of 10:00 AM to 5:00 PM. Sincerely, Monica M[redacted] Ashley Furniture Homestore Edison, NJ
Dear Ms. [redacted], Thank you for contacting us regarding our customer Amy [redacted]. At this time, her [redacted] account has been refunded an additional amount of $106.99. She has been advised of this information. If you should require any additional information, please do...
not hesitate to contact me at ###-###-#### between the hours of 10:00 AM to 5:00 PM. Sincerely, Monica [redacted] Ashley Furniture Homestore Edison, NJ
Dear We have received the complaint filed from our customer [redacted] We have contacted [redacted] regarding the issues with their furniture. They have agreed to allow a technician into their home to inspect the damage to their furniture. The...
technician will determine what needs to be replaced and we will order all replacement parts to be sent directly to the customer's home. Once received, they will contact us and we will dispatch a technician to their home to service their furniture. If you need any additional information, please do not hesitate to contact me directly at [redacted] between the hours of 10:00 AM to 5:00 PM Monday through Friday. Sincerely, Monica M[redacted] Ashley Furniture Homestore Edison, NJ
We have received the complaint regarding our mutual customer, [redacted]. [redacted] purchased furniture from our Ledgewood store and the dinette set was delivered in the beginning of October. We have attached a copy of the picture that [redacted] sent to our Service...
Department. Unfortunately, this damage is customer caused and not a manufacturing defect. All our furniture carries a one year manufacturer warranty. Customers do have the option to purchase the extended warranty at an additional cost which would cover this type of accidental damage. However, [redacted] did not purchase the protection and it is only available for customers to purchase up until the day of their delivery. Our only option at this point, is to provide the name of a technician who could repair the damage to [redacted] table but she would responsible for all costs of the repair. If you need any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:00 AM to 5:00 PM Monday through Friday. Sincerely, Monica M[redacted] Ashley Furniture Homestore Edison, NJ
I am rejecting this response because:
With the negative experience I am having with Ashley furniture I will not ever shop at Ashley Furniture again therefore the $400 store credit will not do me any good. I am very dissatisfied with the manner this is being held & Ashley Furniture should be ashamed of themselves.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as they replace the damaged dresser in a timely manor including proper installation we will have no further complaints
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Spoke to Monica and nothing was accomplished. So the case went no were. In ending the conversation there was nothing done. Thank you for help.
Regards,
[redacted]
Dear Ms. [redacted] Thank you for contacting us regarding our mutual customer, Ms. [redacted]. Unfortunately, the company we initially scheduled to repair Ms. [redacted]'s furniture did not allot enough time to repair the damage to the sectional and as a result, another technician...
with a different company was dispatched to the customer's home. Ms. [redacted] received service on her sectional today, February 25th. We have received confirmation from the technician that the sectional has been repaired to the customer's satisfaction.If you should require any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:00 AM to 5:00 PM. Sincerely, [redacted] Ashley Furniture Homestore [redacted]
Dear Ms. [redacted], The issue with Ms. [redacted]'s recliner has been resolved. The technician went out to the customer's home and repaired the recliner. When I spoke with Ms. [redacted] she indicated that she felt that she was getting the "run around" from [redacted], who we use to repair our customer's furniture issues. She indicated that the person that she spoke to at [redacted] was not very helpful with trying to get her an appointment in a timely manner. Ms. [redacted] also mentioned that the technician they sent, Frank, indicated to her that he lived 10 minutes from her home and could have been there in 10 minutes any morning before her scheduled service date. Unfortunately, Ashley Furniture has no control over [redacted]. They are a third party company that we use to repair customer's furniture. On the same day that I spoke with Ms. [redacted], I did contact [redacted] and spoke with Sasha. I did relay Ms. [redacted]'s concerns to her at that time. If you require any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:00 AM to 5:00 PM. Sincerely, Monica M Ashley Furniture Homestore Ledgewood NJ
Dear [redacted] We have received the dispute notification regarding [redacted] [redacted] was offered a credit in the amount of $3719.99 on March 9th to use towards a future purchase at Ashley Furniture Homestore. [redacted] is aware of this offer. If you need any additional information, please do not hesitate to contact me a[redacted] extension [redacted] between the hours of 10:00 AM to 5:00 PM Monday through Friday. Sincerely, Monica M[redacted] Ashley Furniture Homestore Edison, NJ
I apologize for the responding but our dog had just died!! Ashley furniture NEVER called or relayed any type of message regarding our parts! Therefore I didn’t even know they were sending the parts and we were away on vacation so I had to scramble to find someone to get the packages and luckily my husband has an account with UPS that notified him of the delivery otherwise they would have been outside for a few days! And what am I suppose to do with a box of parts????
The parts have been delivered to the customer’s address. I reached out to our representative at the Protection Plan Company and left a message indicating that the customer has the parts and is ready to have a technician dispatched to her home to repair the damage. If you require any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:00 AM to 5:00 PM Monday through Friday. Sincerely, Monica M Ashley Furniture Homestore Ledgewood NJ
Dear [redacted] Thank you for contacting us regarding [redacted]. At this time, the customer is due to receive a prorated refund in the amount of $35.50. A corporate check will be mailed to the customer and they should receive the check within seven to ten business...
days. If you require any additional information, please do not hesitate to contact me at [redacted] Extension 436 between the hours of 10:00 AM to 5:00 PM. Sincerely, Monica M[redacted] Ashley Furniture Homestore Edison, NJ
Dear Ms. [redacted], Mrs. [redacted] purchased furniture from our Toms River location and received delivery on August 12th. She contacted the Service Department the following day to state that the recliner was stuck in the open position. We did try to rectify the situation...
for the customer by offering an appointment with a technician the following day, however, the customer was not going to be home. As a result, the customer was assigned an appointment with a service technician for September 3rd. The technician was able to replace the power switch to complete the repair. If you require any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:00 AM to 5:00 PM Monday through Friday. Sincerely, Monica M Ashley Furniture Homestore Ledgewood NJ
Complaint: [redacted]
I am rejecting this response because:As far as I'm concerned they did nothing in a timely manner. So as I told Monica I just won't buy anymore furniture from them. I still think it was unnecessary for me to go this far, and still get the Sept 3rd date. Their problem is with [redacted], they should see to it that this kind of turn around is done more quickly. Thank you for your time.
Regards,
[redacted]
Dear Ms. [redacted], Thank you for contacting us regarding our mutual customer, [redacted]. I spoke with Ms. [redacted] today and we are picking up the loaner mattress from her residence on October 9th. Ms. [redacted] has already had the funds returned to her credit...
card. If you require any additional information, please do not hesitate to contact me at ###-###-#### between the hours of 10:00 AM to 5:00 PM. Sincerely, [redacted] Ashley Furniture Homestore [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I accept the additional 100 credit making my 25% discount happen.