Dear Ms. [redacted], We have received your notification regarding Mr. and Mrs. [redacted] and thank you for bringing the complaint to our attention. The customer contacted our Service Department on July 21st indicating that they used a leather wipe to clean their furniture and it...
caused some discoloration. Apparently, they had also contacted the Protection Plan Company and filed a claim with them as well. We have received notification from the Protection Plan Company authorizing Ashley Furniture to order material for the customer. The parts are on order but have not yet shipped to the customer's address. I have contacted our representative and they are going to call Ms. [redacted] to provide her with an update. If you require any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:00 AM to 5:00 PM Monday through Friday. Sincerely, Monica M Ashley Furniture Homestore Ledgewood NJ
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Ms. [redacted], I spoke with Ms. [redacted] regarding the issue with her recliner. She is stating that she was not given the opportunity for "next day service", however, it is documented with the service center that one of the supervisors spoke to her the following day. Ms. [redacted] was not able to take service at the time that she was given due to a previous engagement. At this time, the repair to her recliner has been resolved. If you require any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:00 AM to 5:00 PM Monday through Friday. Sincerely, Monica M Ashley Furniture Homestore Ledgewood NJ
Thank you for contacting us regarding our customer, [redacted] [redacted] received delivery of her furniture on August 20th and contacted our Service Department on October 18th to indicate that when she sits on the middle seat, she can feel the metal...
underneath. A technician was dispatched to the customer's home and found that there were several cigarette burns on the seat casings. He inspected the frame, springs, and mechanism and everything is up to manufacturer standards. The only option at this point is to have the technician visit her home again and add additional padding to the arms and foam to the seats . [redacted] was offered this option but refused. Along with this letter we are also sending copies of the pictures showing the cigarette burns and all correspondence between [redacted] and Ashley Furniture Homestore. If you should need any additional information, please do not hesitate to contact me at [redacted] Extension [redacted]Monica M[redacted] Ashley Furniture Homestore
Complaint: [redacted]
I am rejecting this response because:Originally I requested a statement credit for the sofas and they have given me a store credit for the amount. As I mentioned before we do have two matching recliners with the sofas. I did go on their site and also visited their store to see if I find something matching to the recliners. But I had no luck finding something matching to recliners. May be they can give me a credit for a whole set including recliners and I can get a new set. (suggestion) I appreciate your prompt response. Thank you
Regards,
Neelam Desai
Dear [redacted] Thank you so much for contacting us regarding [redacted] We have been in touch with our corporate office in an attempt to obtain additional credit which we could forward to the customer. Unfortunately, we will not have a decision until the...
end of next week. [redacted] has been contacted and she is aware of our efforts in trying to obtain additional credit for her. If you need any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:00 AM to 5:00 PM Monday through Friday. Sincerley, Monica M[redacted] Ashley Furniture Homestore Edison, NJ 08817
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear Ms. [redacted] Thank you for contacting us regarding Mr. [redacted]'s concerns. Due to the delay in getting another service technician out to his residence, we are going to exchange the table as a one-time courtesy for him. I told him that he would be receiving a...
phone call on either Monday or Tuesday with a new delivery day. If you require any additional information, please do not hesitate to contact me at [redacted] Ext. [redacted] between the hours of 10:00 AM to 5:00 PM Monday through Friday. Sincerely, [redacted] Ashley Furniture Homestore Edison, NJ
Dear Ms. [redacted], We have received your notification regarding Mr. and Mrs. [redacted] and thank you for bringing the complaint to our attention. The customer contacted our Service Department on July 21st indicating that they used a leather wipe to clean their furniture and it...
caused some discoloration. Apparently, they had also contacted the Protection Plan Company and filed a claim with them as well. We have received notification from the Protection Plan Company authorizing Ashley Furniture to order material for the customer. The parts are on order but have not yet shipped to the customer's address. I have contacted our representative and they are going to call Ms. [redacted] to provide her with an update. If you require any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:00 AM to 5:00 PM Monday through Friday. Sincerely, Monica M Ashley Furniture Homestore Ledgewood NJ
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear Ms. [redacted], I spoke with Ms. [redacted] regarding the issue with her recliner. She is stating that she was not given the opportunity for "next day service", however, it is documented with the service center that one of the supervisors spoke to her the following day. Ms. [redacted] was not able to take service at the time that she was given due to a previous engagement. At this time, the repair to her recliner has been resolved. If you require any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:00 AM to 5:00 PM Monday through Friday. Sincerely, Monica M Ashley Furniture Homestore Ledgewood NJ
Thank you for contacting us regarding our customer, [redacted] [redacted] received delivery of her furniture on August 20th and contacted our Service Department on October 18th to indicate that when she sits on the middle seat, she can feel the metal...
underneath. A technician was dispatched to the customer's home and found that there were several cigarette burns on the seat casings. He inspected the frame, springs, and mechanism and everything is up to manufacturer standards. The only option at this point is to have the technician visit her home again and add additional padding to the arms and foam to the seats . [redacted] was offered this option but refused. Along with this letter we are also sending copies of the pictures showing the cigarette burns and all correspondence between [redacted] and Ashley Furniture Homestore. If you should need any additional information, please do not hesitate to contact me at [redacted] Extension [redacted]Monica M[redacted] Ashley Furniture Homestore
Complaint: [redacted]
I am rejecting this response because:Originally I requested a statement credit for the sofas and they have given me a store credit for the amount. As I mentioned before we do have two matching recliners with the sofas. I did go on their site and also visited their store to see if I find something matching to the recliners. But I had no luck finding something matching to recliners. May be they can give me a credit for a whole set including recliners and I can get a new set. (suggestion) I appreciate your prompt response. Thank you
Regards,
Neelam Desai
Dear [redacted] Thank you so much for contacting us regarding [redacted] We have been in touch with our corporate office in an attempt to obtain additional credit which we could forward to the customer. Unfortunately, we will not have a decision until the...
end of next week. [redacted] has been contacted and she is aware of our efforts in trying to obtain additional credit for her. If you need any additional information, please do not hesitate to contact me at [redacted] between the hours of 10:00 AM to 5:00 PM Monday through Friday. Sincerley, Monica M[redacted] Ashley Furniture Homestore Edison, NJ 08817
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear Ms. [redacted] Thank you for contacting us regarding Mr. [redacted]'s concerns. Due to the delay in getting another service technician out to his residence, we are going to exchange the table as a one-time courtesy for him. I told him that he would be receiving a...
phone call on either Monday or Tuesday with a new delivery day. If you require any additional information, please do not hesitate to contact me at [redacted] Ext. [redacted] between the hours of 10:00 AM to 5:00 PM Monday through Friday. Sincerely, [redacted] Ashley Furniture Homestore Edison, NJ