Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** We reviewed Tri Stars offer to pay half and to clean the seat , but we are going to refuse there offer because after the way they treat repeat customers and auto buys from them , we feel it would be better to take our business to another Chrysler shop , and Kia shop We don't want to have any service or buy another auto from them They should have got the water Doctor that did the repairs times before correct the problem to save Tri star name and to protect repeat customers service They don't value returning customers or it wouldn't have came to complaints to Revdex.com or to Chrysler Corp to get a half offer Thank you Revdex.com and Chrysler Corp for trying to help us
Ref: Revdex.com Case # ***- *** ** *** Dear MsPalmer Edwards:This communication is in response to your October 22, letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Somerset customer *** ***.Tri Star Somerset has never been contacted by *** * ***Tri Star
Somerset has had many conversations with a *** *** ***.An agreement to purchase a Ford Expedition was reached and contracted in July based off of the information provided by *** *** *** including the payoff information on two tradesThe following day it was determined that the information provided to the dealer was incorrectThe second trade also had a balance owedTri Star Somerset’s error was that we trusted the information given to us from a previous customer to be accurate.As per *** *** ***’s comment concerning the credit report, the credit report is only used for the purpose of obtaining financingIt does not list the type of vehicles financed under auto loans.The dealership honored the agreement and processed the deal and paid off the loan balances on both trades as agreedThe deal included the installation of a remote start and painting the rear tailgateThe customer owed the dealer the title to the second tradeThe dealer never agreed to any other stipulations as per the WE OWE form that *** *** *** signed agreeing to these terms that did not include repairing the seat.The noise in the vehicle was determined to be an air compressor for the air suspensionThe air compressor was replaced at no charge to customerCustomer stated that the noise level is better but believes it is still too loudThis is not affecting the performance of the air suspensionAs a courtesy to the *** *** ***, Tri Star had picked up the vehicle and supplied the customer with courtesy transportation for this repairThe dealer has made arrangements with *** *** *** to come back to service and have the vehicle checked, but she did not show for her service appointment on two different occasions.The vehicle is currently in our service department and we are trying to duplicate the customer’s noise concernsTri Star service has brought in another Ford Expedition side by side to determine if there is any major difference in the sound of the vehicleAt this time we cannot hear any major differences between the two vehicles.The extended service contract on the Expedition shows that is active and does not list any underwriting concerns.*** *** *** has emailed Tri Star that she did not want to be contacted by anyone in sales unless it concerned service to her vehicle, which is handled through our service departmentTri Star’s phone system does not have caller id and we would not know who would be calling for service to the vehicleEven though *** *** *** has referred to some of our employees in a derogatory manor, we have tried to handle her concerns in a professional matter.In sales and service Tri Star strives to serve its customers to the highest standardsEvery effort is and has been made to satisfy this situationIf you have any questions, I can be contacted at ***.Tom B*** General Manager Tri Star Somerset
Ref: Revdex.com Case # ***- *** *** Dear Ms*** ***:This communication is in response to your March 28, letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Uniontown customer *** ***.On February 25, 2016, Mrs*** had her Dodge Avenger towed to Tri
Star UniontownIn the process of towing the vehicle to Tri Star, the towing company damaged the plastic around the gear shiftTri Star Uniontown’s service manager explained this to Mr***.The ***’s contacted FCA (Fiat Chrysler Automobiles) customer satisfaction help desk regarding the issue, FCA explained to the ***’s that the damage was done by the towing company and that the repair would not be covered as a warranty issueFCA informed Tri Star Uniontown of that conversation.Tri Star Uniontown’s service manager left a voice mail message for the ***’s asking them to return his callThey have not retuned the callEven though Tri Star Uniontown is under no obligation to do so, as a goodwill offering, Tri Star Uniontown will agree to replace the damaged plastic at costPlease ask Mror Mrs*** to contact Tri Star service manager Dwayne G*** if they want to accept our goodwill offer.Tri Star Uniontown values all customers and is eager to resolve any outstanding issuesWe appreciate Mr& Mrs***’s understanding in this matterIf I can be of any other assistance, please contact me at ###-###-####Thank you.Sincerely,Jafck B***Director of Operations Tri Star Auto Group
Tri Star Somerset was processing a refund check for Ms*** prior to Ms***'s complaint to the Revdex.comTri Star Somerset Service Manager, Rob G***, re-contacted Ms*** Wednesday, June 24th and explained to her the refund was in process and the refund check should be available Friday,
June 26thMrG*** told Ms*** he would personally call her when he had the check in hand and would mail it to her at that timeTri Star Auto Group values all customers and is eager to resolve any outstanding issues. We appreciate Ms***'s understanding in this matter. If I can be of any other assistance, please contact me at ###-###-####. Thank you. Jack B***Director of OperationsTri Star Auto Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Ref: Revdex.com Case # ***- *** ** *** Dear Ms*** ***:This communication is in response to your June 1, letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Blairsville customer *** ** ***.In February 2016, Mr*** purchased a new Jeep Compass from
Tri Star BlairsvilleWhen we received your letter, Tri Star Blairsville Finance Manager contacted Mr*** and determined that prior to Tri Star paying off Mr***’ trade to his previous finance source; Mr*** received a bill in the amount of $for fees associated with his trade balance.Even though Tri Star has no obligation to do so, as a goodwill offer to Mr***, Tri Star Blairsville will reimburse him the $62.00.Tri Star Auto Group values all customers and is eager to resolve any outstanding issuesWe appreciate Mr*** understanding in this matterIf I can be of any other assistance, please contact me at *** ext***Thank you.Sincerely,Jack B*** Director of Operations Tri Star Auto Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I do not except there offer for multi reasons they did say had a repair in March but they say about there attempt in Jan and February that three attempt which we have receipt of Also from the date I purchased the jeep to there last attempt Jan we only stuck six thousand miles on the jeep Also they said nothing about cleaning the seats like Dave in service center said they would from water marks ,which is also in write on the paper work from replace ignition switch on the last Tuesday on Jan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
In response to the dealership, I understand the process of buying a vehicleI understand that a goal is to do whatever is needed to get to a monthly payment each month on which a customer can affordThe dealership is to do whatever is needed to maintain a customers wish and do what is affordableI requested to keep my monthly payment and to not have a roll overDuring negotiation, I was told I would keep my same payment and have no roll overWhich is why I moved forward with purchasing the vehicleMy loan term was extended to maintain the monthly payment which I have no problem withI was also told no other bank would accept me as a customer because of my creditWhich is not true as well due to having a credit score over The reason for banks not accept ion me as a customer, was the reason of the large roll over from my previous vehicleI was told this information by the bank and questioned Tri-Star about this and was confirmed it was because of my roll over. After having to review my sales agreement later, I noticed there were services added onto my loan such as the KeyCare ProgramWhich I was told was complimentaryI’m not sure it’s complimentary if a price of the program is on a sales slip and agreeing to purchase that optionI would have not opted into a service if I had to pay for itAlso, on my sales slip it does not say anywhere what I had to roll overDuring the short time a finance manager is going over a sales slip with a customer, do you have time to add up thousands of dollars and calculate the end amountYes, I signed the sales slip and agreed to purchase the vehicleHowever, it wasn’t until after I had an issue with my loan did I notice all the add-ons and the excessive amount of roll over that had to be added onto my loanAfter going to the dealership after finding this out, I was told thousands of dollars had to be rolled into my loanI questioned the finance manager and he told me he was wrong with the amount he initially gave me. As a customer, I do not appreciate not having all adequate information told to thoroughly or not being told at allI do not feel this transaction was not fair nor was it appropriate for a business to take care of a transactionI feel taken advantage of, especially in a situation that I had no option of avoiding. Thank you.
Regards,
*** ***
ID ***MsPalmer Edwards,In response to Mr***'s second letter, we would like to clarify a some of the claims madeOur statement that Mr*** doesn't qualify for X plan pricing is because he never indicated he was a DAV eligible member or provide information that would indicate soIn any transaction involving X plan or similar discounts, it is the responsibility of the consumer to notify the dealer that they are a participant in the program. Also, we've reviewed his wife's purchase and X plan was not used on that transaction eitherI maintain that while we are never happy when a customer is unhappy, Mr***'s claims do not reflect what happened during the transactionWe have a complete set of documents to support this and take exception to the allegations of deceptiveness by anyone involved with this sale.As with any customer, we strive to maintain the highest level of service when conducting businessAll supporting documentation in this matter does not support his claimsWe certainly respect Mr***'s opinion but respectfully disagreeIf Mr*** would like to recapture the money in his complaint, we are still willing to sell him his Chrysler back less the $in dispute.Gregory * T***ManagerTri Star Blairsville
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. mr t*** is again using deceptive talk to rationalize his companys deceptive sales practices when we entered tri star we told the sales team that we were eligible for x-plan I provided pin number p-20-195-that was provided by the DAV I read dav website for instructions on how to use this benefit and followed by notifying company of intent to use it in mr t*** last response he said they didnt recognize this plan but now they do if you follow instructions once again my wife received the x-plan discount sales manager printed out copy of invoice and showed x-plan price to say she did not get this benefit is a bold face lie or they led her to believe they were providing her this benefit perhaps one of their deceptive sales practices so mr t*** which is it you do or do not recognize this program I followed the rules on how to use this benefit and was rebuffed by your sales manager if your papers do not show this approximate $discount of x-planpricing then my wife was dupped into believing she was getting this plan I dont care what this business says about their sales practices they are using deceptive sales tactics and as I stated before I followed the rules by notifying sales of my intent to use x-plan on both purchases say what they want but why would I not use a plan that could save me thousands of dollars it just doesnt make sense Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Revdex.com,I would like to start off by saying that Tristar Somerset has recently answered my telephone call (and I'm certain they have caller ID because in previous phone calls I've placed, prior to the "deal in June 2015" I had had two separate sales department employees answer the phone acknowledging it was me prior to me stating anything Also, in a separate date, when I had called the service department, they too had acknowledged that they "weren't allowed to answer my calls" I also informed the owner of this on Monday Oct 26.",when I was personally speaking to him To add to this, the owner, Tom seemed to have no knowledge of how his staff was mid treating me in the less than professional manner Tom had me on hold as he called the service manager Rob Several minutes later he had transferred me to Rob to set up a time and date to bring my vehicle to be serviced for the 4+ time When I was transferred to Rob, I made the comment to him," oh, I see you are suddenly allowed to talk to me now?" He replied,"the boss transferred the phone call to me so I am now." Now, to rebuttal on the "deal" it was most definitely in the deal that the starter, rear tail gate and the loud noise would be taken care of prior to the sale! To be honest, the paperwork might not state about the leather seat, but I was most definitely promised by the sales rep Derek that I'd get the seat fixed and MY FRONT LICENSE PLATE COVERfrom my jeep would be given back to me These were not honored and followed through I NEVER made an appointment with the service department let alone and NOT SHOWN UP! That's a lie I had one time actually gotten through and had a tentative time scheduled but the service dept employee did not have a car for me to use while my car was being worked on so he told me when one became available he would call me back to make an official time for drop off! That phone call NEVER HAPPENED! Both titles to my vehicles that were traded in were absolutely turned over to Tristar once my balances were paid off at my credit union The fact that Tristar claims I did not disclose to them that I owed balances on both vehicles is also A LIE! I have the saved proof of conversations via text messages that prove what had happened throughout the entire deal! I have the valid proof from the sales manager takin the blame for the error on Tristars behalf I personally do not remember if I did or didn't tell them what my exact balance was BUT I ABSOLUTELY DISCLOSED TO THEM THAT I HAD A BALANCE ON BOTH VEHICLES!!!!!!!! That was disclosed on many occasions as this was the mail reason I was trading two vehicles in on the one! Now, when Tristar replaced the compressor it did NOT RESOLVE the loud noise Tristar tried to then make the warranty company pay for the problem that had been promised to be fixed for me prior to purchase The warranty company had down a customer service follow up call and asked what had happened to my car and wondered when the issue had occurred because it was odd I hadn't own the vehicle for very long and I was already making a claim I told the truth stating it was an issue prior to me owning the vehicle I do was to let it known that since my phone call on Oct 26,to the present , Tom the owner and Rob the service manager have been VERY PROFESSIONAL AND VERY NICE! Rob, is a super guy and very kind and able to work very well with trying to help me out! I guess he was just doing what he was told before But never ther less, Rob has been exceptional in his service I am thankful for his efforts Rob has had my vehicle at the shop since Oct 27,and I just received it back today November 5, They thought the air compressor was malfunctioning this time and they replaced this part now When I got in my car for the first time this afternoon it was still making the same exact noise it has always made I instantly called Rob back but he was in a meeting He had an employee reach out to me and told me that he personally would drive to my house in Monday and review this again! I'm very pleased with this service too! Although, I wish the issue would just be fixed I am satisfied with how Rob is treating me and taking charge of handling this problem! Please se know that I am being helped now and I just want this to be resolved! Thank you,*** *** *** ***
Regards,
Carey Chiodo and Ryan Chiodo
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.in reply to MrT*** of tri star in Blairsville Pa I did not use a racial slur but I did use an ethnic word by saying DAGO and yes I was upset in his reply he stated that I was not eligible for the x-plan this is I am a member of the DAV which is in a partnership program with Ford approximately days before my purchase my wife bought a escape from tri star she used the pin number I had received from DAV and they gave her the x-plan price they printed out copy of invoice showing the xplan price this just goes to show their continued deception also they did not address the issue of $fee for prep costs salesman tried to justify cost of something to do with taxes and to make numbers balance im still confused about this charge so yes I was eligible for the x-plan they say they cant offer this plan to veterans I will be more than happy to notify all DAV posts in their buying area that tri star will not participate in this program and they should look for a dealer who will yes I did sign papers in haste and confusion as I was terribly low blood sugar and needed to get home and eat and take medication I stand by my complaint that this dealer operates under deceptive sales practices lying and making statements and mr T*** statements are no more than an attempt to protect his employees integrity which there is none here
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have already found another dealer to accept my car as a trade to get out of the leaseI was never offered an acceptable trade from Tri Star and I will never deal with them againThey have lied about the reasons the management was changed, refused to help me when it was their representatives who carried out this deceptive dealI would never have considered a lease under circumstancesI would have gladly kept the car I was drivingIt was their manager and sales man that came to me in the parking lot as I was leaving, because I refused the leaseThe manager is the one who backed up his "relative's" sales tactic assuring me as the "manager" I would incur no additional costs for mileage. So again I have no faith in this group or their new "management". Lies are all I keep hearing from themMy case is however resolved no thanks to Tri Star
Regards,
*** ***
Ref: Revdex.com Case # 11118680- Ken J*** Dear MsPalmer Edwards:This communication is in response to your February 18, letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Blairsville customer *** ***.Just to clarity, in addition to the goodwill offer to retain Mr*** as a satisfied customer of offering to pay half of the $charge to repair the leak if Mr*** agrees to pay the other half, Tri Star Blairsville will also clean the seats.Please ask Mr*** to contact Tri Star Blairsville Chrysler service advisor Christine Kowaleski if he would like to proceed with our offer and repairTri Star Blairsville’s telephone number is ###-###-####.Tri Star Blairsville appreciates Mr, *** as a valued customer and wants to ensure his satisfaction.If you have any questions, I can be contacted at ###-###-####.Sincerely,Director of Operations Tri Star Auto Group
ID ***Ms*** ***,This letter is in reference to the matter listed aboveOn September 24, 2015, we sold Mr*** a Ford Fand completed all necessary paperworkOn or about September 28th, Mr*** returned to the dealership and was very agitatedAfter creating a
disturbance in the Ford showroom using racial slurs towards my Ford Sales Manager.Mr*** maintained he was overcharged by $on the transactionAfter reviewing the paperwork, I can see no discrepancy in the agreed upon priceAlthough it may be possible that Mr*** made an offer of $less, he clearly signed air paperwork agreeing to a final price of $20,700.00That being said, we are willing to sell Mr*** his trade in (a Chrysler Sedan) for the trade in amount less the $in dispute as a good will gestureWe take his claim very seriously as we maintain the highest standards of integrity when working with our customers.Lastly, I ve included with this letter the signed purchase agreement, our internal quote worksheet and the Ford rebate claimsThe Ford rebate claim shows no "X" plan incentive as Mr*** is not entitled to this programThough we certainly thank him and respect his service to our country, we are unable to offer this plan to veterans.It is never our intent to have customers unhappy and we are very sorry Mr*** feels this wayShould you need any more information or if you'd like to contact me, my contact information is below.Gregory * T***ManagerTri Star Blairsville
Ms*** ***,Please find this letter in response to your letter dated 8/7/2017.As in any case were a customer is dissatisfied, we take each occurrence very seriously and have looked into this matter in detail.In response to Revdex.com ID ***, we have verified the negative equity the customer
mentions as the trade she mentions in the letter was worth considerably less than the amount owedI appreciate the customers wish to not roll any negative equity in the new car loan but it's simply impossible to do when there is no cash down payment as in this transaction.We fully disclose all figures in each and every transactionThese numbers are part of the bill of sale and bank contracts signed by the customerAs she mentions, we did not sell her the car she traded and therefore have no idea what created the negative equity carried in to this transactionWe dispute the claim that any part of this transaction wasn't disclosed and have signed documents to support our position.Respectfully,Gregory *t***Vice President of Group Operations Tri Star Auto Group
RE: *** *** ID ***Ms*** ***,This letter is in response to your correspondence dated 4/16/2016.Ms*** was conditionaliy approved for financing on 3/16/based on information she provided on her credit statementAt that time, she was given the car to drive on a dealer tag
pending final review of the stipulations by the lender.Once reviewed, her income totaled per monthHer stated income on her credit application was $2,The bank then withdrawal the approval but countered and stated they would provide financing if the open auto loan on the credit file was satisfiedOur finance manager Ben D*** explained this as the only option for financing and set an appointment for 4/13/to discuss trading the car and obtaining financingMs*** didn't keep the appointment and would not return calls at that pointWe were forced to retrieve the vehicle on Saturday April 16, 2016.Please understand that it is never our intent to take a car backWe had no means of securing financing at that point and the customer was not communicating with usIn reference to the allegations of MrD*** raising his voice, we deny any such behaviorWe take customer satisfaction very seriously and know the value of professionalismIn any case where a customer is not completely satisfied, we take it very seriouslyHowever, the circumstances surrounding this transaction are out of our control.Respectfully,Greg T***
February 5, 2016Ms*** *** ***Ref: Revdex.com Case # ***- *** ** *** Dear Ms*** ***:This communication is in response to your February 3, letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Blairsville customer *** ***.Mr*** purchased a used Jeep
Grand Cherokee with 80,from Tri Star Blairsville December 2014.On February 26,2015, Mr*** had a water leak repaired at Tri Star Blairsville on the passenger side front windowA windshield leak was repaired at Tri Star Blairsville on March 11, These repairs were warranted for six months.No other water leak issues were brought to Tri Star’s attention until January 26, when the sun roof began to leakTri Star water leak sub-contractor *** *** *** diagnosed the problem and estimated the repair to cost $Mr*** declined the repair.Mr***’s Jeep Grand Cherokee is over nine years old with over 80,milesThere is no warranty remaining on the vehicle.Even though Tri Star is under no obligation to do so, as a goodwill offer to retain Mr*** as a satisfied customer, Tri Star Blairsville is offering to pay half of the $ charge to repair the leak if Mr*** agrees to pay the other half.Please ask Mr*** to contact Tri Star Blairsville Chrysler service advisor Christine K*** if he would like to proceed with our offer and repairTri Star Blairsville’s telephone number is ###-###-####.Tri Star Blairsville appreciates Mr*** as a valued customer and wants to ensure his satisfaction.If you have any questions, I can be contacted at ###-###-####Sincerely,Director of Operations Tri Star Auto Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory as long as I receive my refund in a reasonable amount of timeAs of 6/26/I have not received it yet as promised..If and when refund is made I will contact the Revdex.com and let them know that the matter has been resolvedUntil that time I will not be doing any business with Tri Star and I will not contact them again in regards to this issueI hope they make it right because I and my husband have bought two new trucks and two new cars over the years and we like Ford products but we can easiley take our business elsewhere
Regards,
*** ***
Dear Ms***This letter is in response to your letter dated August 11, regarding complaint *** filed by *** ** ***.On May 15, 2017, Tri Star sold Mr*** a Nissan SentraWe called and got the payoff for his Jeep Compass from *** ***Mr*** had two loans
with *** and both loans were for Jeep Compasses.Mr*** did the paperwork with the wrong payoff to the Jeep he traded inWe notified him that the payoff that was given was to the Jeep he did not trade in.After working with him, we came to an agreement and he came in and signed new paperwork with the right payoff.If I can help you in this matter any further, please contact me at ###-###-####.Sincerely,Matt T*** General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** We reviewed Tri Stars offer to pay half and to clean the seat , but we are going to refuse there offer because after the way they treat repeat customers and auto buys from them , we feel it would be better to take our business to another Chrysler shop , and Kia shop We don't want to have any service or buy another auto from them They should have got the water Doctor that did the repairs times before correct the problem to save Tri star name and to protect repeat customers service They don't value returning customers or it wouldn't have came to complaints to Revdex.com or to Chrysler Corp to get a half offer Thank you Revdex.com and Chrysler Corp for trying to help us
Ref: Revdex.com Case # ***- *** ** *** Dear MsPalmer Edwards:This communication is in response to your October 22, letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Somerset customer *** ***.Tri Star Somerset has never been contacted by *** * ***Tri Star
Somerset has had many conversations with a *** *** ***.An agreement to purchase a Ford Expedition was reached and contracted in July based off of the information provided by *** *** *** including the payoff information on two tradesThe following day it was determined that the information provided to the dealer was incorrectThe second trade also had a balance owedTri Star Somerset’s error was that we trusted the information given to us from a previous customer to be accurate.As per *** *** ***’s comment concerning the credit report, the credit report is only used for the purpose of obtaining financingIt does not list the type of vehicles financed under auto loans.The dealership honored the agreement and processed the deal and paid off the loan balances on both trades as agreedThe deal included the installation of a remote start and painting the rear tailgateThe customer owed the dealer the title to the second tradeThe dealer never agreed to any other stipulations as per the WE OWE form that *** *** *** signed agreeing to these terms that did not include repairing the seat.The noise in the vehicle was determined to be an air compressor for the air suspensionThe air compressor was replaced at no charge to customerCustomer stated that the noise level is better but believes it is still too loudThis is not affecting the performance of the air suspensionAs a courtesy to the *** *** ***, Tri Star had picked up the vehicle and supplied the customer with courtesy transportation for this repairThe dealer has made arrangements with *** *** *** to come back to service and have the vehicle checked, but she did not show for her service appointment on two different occasions.The vehicle is currently in our service department and we are trying to duplicate the customer’s noise concernsTri Star service has brought in another Ford Expedition side by side to determine if there is any major difference in the sound of the vehicleAt this time we cannot hear any major differences between the two vehicles.The extended service contract on the Expedition shows that is active and does not list any underwriting concerns.*** *** *** has emailed Tri Star that she did not want to be contacted by anyone in sales unless it concerned service to her vehicle, which is handled through our service departmentTri Star’s phone system does not have caller id and we would not know who would be calling for service to the vehicleEven though *** *** *** has referred to some of our employees in a derogatory manor, we have tried to handle her concerns in a professional matter.In sales and service Tri Star strives to serve its customers to the highest standardsEvery effort is and has been made to satisfy this situationIf you have any questions, I can be contacted at ***.Tom B*** General Manager Tri Star Somerset
Ref: Revdex.com Case # ***- *** *** Dear Ms*** ***:This communication is in response to your March 28, letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Uniontown customer *** ***.On February 25, 2016, Mrs*** had her Dodge Avenger towed to Tri
Star UniontownIn the process of towing the vehicle to Tri Star, the towing company damaged the plastic around the gear shiftTri Star Uniontown’s service manager explained this to Mr***.The ***’s contacted FCA (Fiat Chrysler Automobiles) customer satisfaction help desk regarding the issue, FCA explained to the ***’s that the damage was done by the towing company and that the repair would not be covered as a warranty issueFCA informed Tri Star Uniontown of that conversation.Tri Star Uniontown’s service manager left a voice mail message for the ***’s asking them to return his callThey have not retuned the callEven though Tri Star Uniontown is under no obligation to do so, as a goodwill offering, Tri Star Uniontown will agree to replace the damaged plastic at costPlease ask Mror Mrs*** to contact Tri Star service manager Dwayne G*** if they want to accept our goodwill offer.Tri Star Uniontown values all customers and is eager to resolve any outstanding issuesWe appreciate Mr& Mrs***’s understanding in this matterIf I can be of any other assistance, please contact me at ###-###-####Thank you.Sincerely,Jafck B***Director of Operations Tri Star Auto Group
Tri Star Somerset was processing a refund check for Ms*** prior to Ms***'s complaint to the Revdex.comTri Star Somerset Service Manager, Rob G***, re-contacted Ms*** Wednesday, June 24th and explained to her the refund was in process and the refund check should be available Friday,
June 26thMrG*** told Ms*** he would personally call her when he had the check in hand and would mail it to her at that timeTri Star Auto Group values all customers and is eager to resolve any outstanding issues. We appreciate Ms***'s understanding in this matter. If I can be of any other assistance, please contact me at ###-###-####. Thank you. Jack B***Director of OperationsTri Star Auto Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Ref: Revdex.com Case # ***- *** ** *** Dear Ms*** ***:This communication is in response to your June 1, letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Blairsville customer *** ** ***.In February 2016, Mr*** purchased a new Jeep Compass from
Tri Star BlairsvilleWhen we received your letter, Tri Star Blairsville Finance Manager contacted Mr*** and determined that prior to Tri Star paying off Mr***’ trade to his previous finance source; Mr*** received a bill in the amount of $for fees associated with his trade balance.Even though Tri Star has no obligation to do so, as a goodwill offer to Mr***, Tri Star Blairsville will reimburse him the $62.00.Tri Star Auto Group values all customers and is eager to resolve any outstanding issuesWe appreciate Mr*** understanding in this matterIf I can be of any other assistance, please contact me at *** ext***Thank you.Sincerely,Jack B*** Director of Operations Tri Star Auto Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I do not except there offer for multi reasons they did say had a repair in March but they say about there attempt in Jan and February that three attempt which we have receipt of Also from the date I purchased the jeep to there last attempt Jan we only stuck six thousand miles on the jeep Also they said nothing about cleaning the seats like Dave in service center said they would from water marks ,which is also in write on the paper work from replace ignition switch on the last Tuesday on Jan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
In response to the dealership, I understand the process of buying a vehicleI understand that a goal is to do whatever is needed to get to a monthly payment each month on which a customer can affordThe dealership is to do whatever is needed to maintain a customers wish and do what is affordableI requested to keep my monthly payment and to not have a roll overDuring negotiation, I was told I would keep my same payment and have no roll overWhich is why I moved forward with purchasing the vehicleMy loan term was extended to maintain the monthly payment which I have no problem withI was also told no other bank would accept me as a customer because of my creditWhich is not true as well due to having a credit score over The reason for banks not accept ion me as a customer, was the reason of the large roll over from my previous vehicleI was told this information by the bank and questioned Tri-Star about this and was confirmed it was because of my roll over. After having to review my sales agreement later, I noticed there were services added onto my loan such as the KeyCare ProgramWhich I was told was complimentaryI’m not sure it’s complimentary if a price of the program is on a sales slip and agreeing to purchase that optionI would have not opted into a service if I had to pay for itAlso, on my sales slip it does not say anywhere what I had to roll overDuring the short time a finance manager is going over a sales slip with a customer, do you have time to add up thousands of dollars and calculate the end amountYes, I signed the sales slip and agreed to purchase the vehicleHowever, it wasn’t until after I had an issue with my loan did I notice all the add-ons and the excessive amount of roll over that had to be added onto my loanAfter going to the dealership after finding this out, I was told thousands of dollars had to be rolled into my loanI questioned the finance manager and he told me he was wrong with the amount he initially gave me. As a customer, I do not appreciate not having all adequate information told to thoroughly or not being told at allI do not feel this transaction was not fair nor was it appropriate for a business to take care of a transactionI feel taken advantage of, especially in a situation that I had no option of avoiding. Thank you.
Regards,
*** ***
ID ***MsPalmer Edwards,In response to Mr***'s second letter, we would like to clarify a some of the claims madeOur statement that Mr*** doesn't qualify for X plan pricing is because he never indicated he was a DAV eligible member or provide information that would indicate soIn any transaction involving X plan or similar discounts, it is the responsibility of the consumer to notify the dealer that they are a participant in the program. Also, we've reviewed his wife's purchase and X plan was not used on that transaction eitherI maintain that while we are never happy when a customer is unhappy, Mr***'s claims do not reflect what happened during the transactionWe have a complete set of documents to support this and take exception to the allegations of deceptiveness by anyone involved with this sale.As with any customer, we strive to maintain the highest level of service when conducting businessAll supporting documentation in this matter does not support his claimsWe certainly respect Mr***'s opinion but respectfully disagreeIf Mr*** would like to recapture the money in his complaint, we are still willing to sell him his Chrysler back less the $in dispute.Gregory * T***ManagerTri Star Blairsville
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. mr t*** is again using deceptive talk to rationalize his companys deceptive sales practices when we entered tri star we told the sales team that we were eligible for x-plan I provided pin number p-20-195-that was provided by the DAV I read dav website for instructions on how to use this benefit and followed by notifying company of intent to use it in mr t*** last response he said they didnt recognize this plan but now they do if you follow instructions once again my wife received the x-plan discount sales manager printed out copy of invoice and showed x-plan price to say she did not get this benefit is a bold face lie or they led her to believe they were providing her this benefit perhaps one of their deceptive sales practices so mr t*** which is it you do or do not recognize this program I followed the rules on how to use this benefit and was rebuffed by your sales manager if your papers do not show this approximate $discount of x-planpricing then my wife was dupped into believing she was getting this plan I dont care what this business says about their sales practices they are using deceptive sales tactics and as I stated before I followed the rules by notifying sales of my intent to use x-plan on both purchases say what they want but why would I not use a plan that could save me thousands of dollars it just doesnt make sense Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Revdex.com,I would like to start off by saying that Tristar Somerset has recently answered my telephone call (and I'm certain they have caller ID because in previous phone calls I've placed, prior to the "deal in June 2015" I had had two separate sales department employees answer the phone acknowledging it was me prior to me stating anything Also, in a separate date, when I had called the service department, they too had acknowledged that they "weren't allowed to answer my calls" I also informed the owner of this on Monday Oct 26.",when I was personally speaking to him To add to this, the owner, Tom seemed to have no knowledge of how his staff was mid treating me in the less than professional manner Tom had me on hold as he called the service manager Rob Several minutes later he had transferred me to Rob to set up a time and date to bring my vehicle to be serviced for the 4+ time When I was transferred to Rob, I made the comment to him," oh, I see you are suddenly allowed to talk to me now?" He replied,"the boss transferred the phone call to me so I am now." Now, to rebuttal on the "deal" it was most definitely in the deal that the starter, rear tail gate and the loud noise would be taken care of prior to the sale! To be honest, the paperwork might not state about the leather seat, but I was most definitely promised by the sales rep Derek that I'd get the seat fixed and MY FRONT LICENSE PLATE COVERfrom my jeep would be given back to me These were not honored and followed through I NEVER made an appointment with the service department let alone and NOT SHOWN UP! That's a lie I had one time actually gotten through and had a tentative time scheduled but the service dept employee did not have a car for me to use while my car was being worked on so he told me when one became available he would call me back to make an official time for drop off! That phone call NEVER HAPPENED! Both titles to my vehicles that were traded in were absolutely turned over to Tristar once my balances were paid off at my credit union The fact that Tristar claims I did not disclose to them that I owed balances on both vehicles is also A LIE! I have the saved proof of conversations via text messages that prove what had happened throughout the entire deal! I have the valid proof from the sales manager takin the blame for the error on Tristars behalf I personally do not remember if I did or didn't tell them what my exact balance was BUT I ABSOLUTELY DISCLOSED TO THEM THAT I HAD A BALANCE ON BOTH VEHICLES!!!!!!!! That was disclosed on many occasions as this was the mail reason I was trading two vehicles in on the one! Now, when Tristar replaced the compressor it did NOT RESOLVE the loud noise Tristar tried to then make the warranty company pay for the problem that had been promised to be fixed for me prior to purchase The warranty company had down a customer service follow up call and asked what had happened to my car and wondered when the issue had occurred because it was odd I hadn't own the vehicle for very long and I was already making a claim I told the truth stating it was an issue prior to me owning the vehicle I do was to let it known that since my phone call on Oct 26,to the present , Tom the owner and Rob the service manager have been VERY PROFESSIONAL AND VERY NICE! Rob, is a super guy and very kind and able to work very well with trying to help me out! I guess he was just doing what he was told before But never ther less, Rob has been exceptional in his service I am thankful for his efforts Rob has had my vehicle at the shop since Oct 27,and I just received it back today November 5, They thought the air compressor was malfunctioning this time and they replaced this part now When I got in my car for the first time this afternoon it was still making the same exact noise it has always made I instantly called Rob back but he was in a meeting He had an employee reach out to me and told me that he personally would drive to my house in Monday and review this again! I'm very pleased with this service too! Although, I wish the issue would just be fixed I am satisfied with how Rob is treating me and taking charge of handling this problem! Please se know that I am being helped now and I just want this to be resolved! Thank you,*** *** *** ***
Regards,
Carey Chiodo and Ryan Chiodo
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.in reply to MrT*** of tri star in Blairsville Pa I did not use a racial slur but I did use an ethnic word by saying DAGO and yes I was upset in his reply he stated that I was not eligible for the x-plan this is I am a member of the DAV which is in a partnership program with Ford approximately days before my purchase my wife bought a escape from tri star she used the pin number I had received from DAV and they gave her the x-plan price they printed out copy of invoice showing the xplan price this just goes to show their continued deception also they did not address the issue of $fee for prep costs salesman tried to justify cost of something to do with taxes and to make numbers balance im still confused about this charge so yes I was eligible for the x-plan they say they cant offer this plan to veterans I will be more than happy to notify all DAV posts in their buying area that tri star will not participate in this program and they should look for a dealer who will yes I did sign papers in haste and confusion as I was terribly low blood sugar and needed to get home and eat and take medication I stand by my complaint that this dealer operates under deceptive sales practices lying and making statements and mr T*** statements are no more than an attempt to protect his employees integrity which there is none here
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have already found another dealer to accept my car as a trade to get out of the leaseI was never offered an acceptable trade from Tri Star and I will never deal with them againThey have lied about the reasons the management was changed, refused to help me when it was their representatives who carried out this deceptive dealI would never have considered a lease under circumstancesI would have gladly kept the car I was drivingIt was their manager and sales man that came to me in the parking lot as I was leaving, because I refused the leaseThe manager is the one who backed up his "relative's" sales tactic assuring me as the "manager" I would incur no additional costs for mileage. So again I have no faith in this group or their new "management". Lies are all I keep hearing from themMy case is however resolved no thanks to Tri Star
Regards,
*** ***
Ref: Revdex.com Case # 11118680- Ken J*** Dear MsPalmer Edwards:This communication is in response to your February 18, letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Blairsville customer *** ***.Just to clarity, in addition to the goodwill offer to retain Mr*** as a satisfied customer of offering to pay half of the $charge to repair the leak if Mr*** agrees to pay the other half, Tri Star Blairsville will also clean the seats.Please ask Mr*** to contact Tri Star Blairsville Chrysler service advisor Christine Kowaleski if he would like to proceed with our offer and repairTri Star Blairsville’s telephone number is ###-###-####.Tri Star Blairsville appreciates Mr, *** as a valued customer and wants to ensure his satisfaction.If you have any questions, I can be contacted at ###-###-####.Sincerely,Director of Operations Tri Star Auto Group
ID ***Ms*** ***,This letter is in reference to the matter listed aboveOn September 24, 2015, we sold Mr*** a Ford Fand completed all necessary paperworkOn or about September 28th, Mr*** returned to the dealership and was very agitatedAfter creating a
disturbance in the Ford showroom using racial slurs towards my Ford Sales Manager.Mr*** maintained he was overcharged by $on the transactionAfter reviewing the paperwork, I can see no discrepancy in the agreed upon priceAlthough it may be possible that Mr*** made an offer of $less, he clearly signed air paperwork agreeing to a final price of $20,700.00That being said, we are willing to sell Mr*** his trade in (a Chrysler Sedan) for the trade in amount less the $in dispute as a good will gestureWe take his claim very seriously as we maintain the highest standards of integrity when working with our customers.Lastly, I ve included with this letter the signed purchase agreement, our internal quote worksheet and the Ford rebate claimsThe Ford rebate claim shows no "X" plan incentive as Mr*** is not entitled to this programThough we certainly thank him and respect his service to our country, we are unable to offer this plan to veterans.It is never our intent to have customers unhappy and we are very sorry Mr*** feels this wayShould you need any more information or if you'd like to contact me, my contact information is below.Gregory * T***ManagerTri Star Blairsville
Ms*** ***,Please find this letter in response to your letter dated 8/7/2017.As in any case were a customer is dissatisfied, we take each occurrence very seriously and have looked into this matter in detail.In response to Revdex.com ID ***, we have verified the negative equity the customer
mentions as the trade she mentions in the letter was worth considerably less than the amount owedI appreciate the customers wish to not roll any negative equity in the new car loan but it's simply impossible to do when there is no cash down payment as in this transaction.We fully disclose all figures in each and every transactionThese numbers are part of the bill of sale and bank contracts signed by the customerAs she mentions, we did not sell her the car she traded and therefore have no idea what created the negative equity carried in to this transactionWe dispute the claim that any part of this transaction wasn't disclosed and have signed documents to support our position.Respectfully,Gregory *t***Vice President of Group Operations Tri Star Auto Group
RE: *** *** ID ***Ms*** ***,This letter is in response to your correspondence dated 4/16/2016.Ms*** was conditionaliy approved for financing on 3/16/based on information she provided on her credit statementAt that time, she was given the car to drive on a dealer tag
pending final review of the stipulations by the lender.Once reviewed, her income totaled per monthHer stated income on her credit application was $2,The bank then withdrawal the approval but countered and stated they would provide financing if the open auto loan on the credit file was satisfiedOur finance manager Ben D*** explained this as the only option for financing and set an appointment for 4/13/to discuss trading the car and obtaining financingMs*** didn't keep the appointment and would not return calls at that pointWe were forced to retrieve the vehicle on Saturday April 16, 2016.Please understand that it is never our intent to take a car backWe had no means of securing financing at that point and the customer was not communicating with usIn reference to the allegations of MrD*** raising his voice, we deny any such behaviorWe take customer satisfaction very seriously and know the value of professionalismIn any case where a customer is not completely satisfied, we take it very seriouslyHowever, the circumstances surrounding this transaction are out of our control.Respectfully,Greg T***
February 5, 2016Ms*** *** ***Ref: Revdex.com Case # ***- *** ** *** Dear Ms*** ***:This communication is in response to your February 3, letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Blairsville customer *** ***.Mr*** purchased a used Jeep
Grand Cherokee with 80,from Tri Star Blairsville December 2014.On February 26,2015, Mr*** had a water leak repaired at Tri Star Blairsville on the passenger side front windowA windshield leak was repaired at Tri Star Blairsville on March 11, These repairs were warranted for six months.No other water leak issues were brought to Tri Star’s attention until January 26, when the sun roof began to leakTri Star water leak sub-contractor *** *** *** diagnosed the problem and estimated the repair to cost $Mr*** declined the repair.Mr***’s Jeep Grand Cherokee is over nine years old with over 80,milesThere is no warranty remaining on the vehicle.Even though Tri Star is under no obligation to do so, as a goodwill offer to retain Mr*** as a satisfied customer, Tri Star Blairsville is offering to pay half of the $ charge to repair the leak if Mr*** agrees to pay the other half.Please ask Mr*** to contact Tri Star Blairsville Chrysler service advisor Christine K*** if he would like to proceed with our offer and repairTri Star Blairsville’s telephone number is ###-###-####.Tri Star Blairsville appreciates Mr*** as a valued customer and wants to ensure his satisfaction.If you have any questions, I can be contacted at ###-###-####Sincerely,Director of Operations Tri Star Auto Group
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory as long as I receive my refund in a reasonable amount of timeAs of 6/26/I have not received it yet as promised..If and when refund is made I will contact the Revdex.com and let them know that the matter has been resolvedUntil that time I will not be doing any business with Tri Star and I will not contact them again in regards to this issueI hope they make it right because I and my husband have bought two new trucks and two new cars over the years and we like Ford products but we can easiley take our business elsewhere
Regards,
*** ***
Dear Ms***This letter is in response to your letter dated August 11, regarding complaint *** filed by *** ** ***.On May 15, 2017, Tri Star sold Mr*** a Nissan SentraWe called and got the payoff for his Jeep Compass from *** ***Mr*** had two loans
with *** and both loans were for Jeep Compasses.Mr*** did the paperwork with the wrong payoff to the Jeep he traded inWe notified him that the payoff that was given was to the Jeep he did not trade in.After working with him, we came to an agreement and he came in and signed new paperwork with the right payoff.If I can help you in this matter any further, please contact me at ###-###-####.Sincerely,Matt T*** General Manager