Ref: Revdex.com Case # ***- *** ***Dear Ms, P*** ***This communication is in response to your October 26, letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Blairsville customer *** ***.Ms*** purchased a vehicle from Tri Star Motors, Blairsville, PA May
2015.After receiving your letter, I contacted Ms*** regarding her registration concernI apologized to Ms*** for any inconvenience our title department may have caused her and offered to reimburse her for any charges she may have incurred when she filed the Affidavit for her Registration renewalShe stated she did not incur any chargesI again apologized to Ms*** and gave her my phone number to contact me directly in the future if she has any questions regarding purchasing another vehicle or obtaining service on the vehicle purchased in May.Tri Star Blairsville appreciates Ms*** as a valued customer and wants to ensure her satisfaction.If you have any questions, I can be contacted at ###-###-####.Sincerely,*** *** Director of Operations Tri Star Automotive Group
Please find this letter in response ta your letter dated 8/7/2017.As in any case were a customer is dissatisfied, we take each occurrence very seriously and have looked into this matter in detail.Ms*** had indeed purchased multiple vehicles at Tri Star KiaHer latest transaction is the one in
questionBased upon my review, I understand her position, but must be clear that in the event of a lease trade coming full term and being traded at lease end, there is no mileage penalty from the lessorThis however does not mean that the lessee can drive a car miles a day and incur no negative equity as a result.Though we have new management at our Kia store, we in no say made the decision to release the former manager and sales associate as a result of deceptive behaviorIt’s unfortunate that Ms*** feels the way she does, and we made a very aggressive attempt to trade her out of her vehicle and/or refinance it to lower her exposure to excess depreciation the will occur by driving the amount of miles she doesAfter looking at her current lease, it must be noted that Ms*** rolled $4,in negative equity into the current leaseThis is a condition of the mileage driven and will continue to be as rapid depreciation is a result of high miles.The unfortunate reality is that a lease is not the most appropriate finance option for Ms*** based on her driving habitsIt was however the best option at the time to fit her budgetWe in no way feel good about her current situation but maintain that the lease was fully disclosed and have attached the appropriate documents to demonstrate it. Finally, we feel it's important to reiterate that we are never pleased when a customer is unhappy and maintain that we will do everything that is reasonable to help this customer trade or refinance to better her position.Respectfully,Gregory ** T*** Vice President of Group Operations Tri Star Auto Group
Revdex.com:The response I received is not accurate, I received the bill after partial payoff by Tri-star, they did send me a check for the balance after they sent the response to youBut still do not act like what they did was wrong and as you read take no responsibility in being very rude after the saleI was really hoping they would at least admit they were wrong like the gentleman that called said they were and not write different for the recordThank you.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Ref: Revdex.com Case # ***- *** ***Dear Ms, P*** ***This communication is in response to your October 26, letter to Tri Star Automotive Group, Uniontown, PA regarding Tri Star Blairsville customer *** ***.Ms*** purchased a vehicle from Tri Star Motors, Blairsville, PA May
2015.After receiving your letter, I contacted Ms*** regarding her registration concernI apologized to Ms*** for any inconvenience our title department may have caused her and offered to reimburse her for any charges she may have incurred when she filed the Affidavit for her Registration renewalShe stated she did not incur any chargesI again apologized to Ms*** and gave her my phone number to contact me directly in the future if she has any questions regarding purchasing another vehicle or obtaining service on the vehicle purchased in May.Tri Star Blairsville appreciates Ms*** as a valued customer and wants to ensure her satisfaction.If you have any questions, I can be contacted at ###-###-####.Sincerely,*** *** Director of Operations Tri Star Automotive Group
Please find this letter in response ta your letter dated 8/7/2017.As in any case were a customer is dissatisfied, we take each occurrence very seriously and have looked into this matter in detail.Ms*** had indeed purchased multiple vehicles at Tri Star KiaHer latest transaction is the one in
questionBased upon my review, I understand her position, but must be clear that in the event of a lease trade coming full term and being traded at lease end, there is no mileage penalty from the lessorThis however does not mean that the lessee can drive a car miles a day and incur no negative equity as a result.Though we have new management at our Kia store, we in no say made the decision to release the former manager and sales associate as a result of deceptive behaviorIt’s unfortunate that Ms*** feels the way she does, and we made a very aggressive attempt to trade her out of her vehicle and/or refinance it to lower her exposure to excess depreciation the will occur by driving the amount of miles she doesAfter looking at her current lease, it must be noted that Ms*** rolled $4,in negative equity into the current leaseThis is a condition of the mileage driven and will continue to be as rapid depreciation is a result of high miles.The unfortunate reality is that a lease is not the most appropriate finance option for Ms*** based on her driving habitsIt was however the best option at the time to fit her budgetWe in no way feel good about her current situation but maintain that the lease was fully disclosed and have attached the appropriate documents to demonstrate it. Finally, we feel it's important to reiterate that we are never pleased when a customer is unhappy and maintain that we will do everything that is reasonable to help this customer trade or refinance to better her position.Respectfully,Gregory ** T*** Vice President of Group Operations Tri Star Auto Group
Revdex.com:The response I received is not accurate, I received the bill after partial payoff by Tri-star, they did send me a check for the balance after they sent the response to youBut still do not act like what they did was wrong and as you read take no responsibility in being very rude after the saleI was really hoping they would at least admit they were wrong like the gentleman that called said they were and not write different for the recordThank you.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***