Microtel Inn & Suites

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The guest described information is not all right. Yes our staff did make a mistake but he did apologize to him.But he started really bad language use. At front, Evan there was If he asked us for a refund we would have done it.But he stayed in the room all night. and all the issues he started to...

meantion to us at check out time, we gave him full refund today.any questions, please let us know. thank-you

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]

I had called this company since they are on your list, to have them come out for an estimate on gutter work I need done. It took them several days to call me back and set up an appt. The appt. was for last week. No one showed up, they didn't even call to say they cancelled / or to change the appt to another time. nothing!! We stayed home all afternoon waiting for them. I emailed their company about it, and , so far, haven't received a reply. I don't do business with this type of 'customer service'. My time is valuable too.

In reference to customer comment regarding complaint #[redacted] I must stand by my previous reply. No matter the racial insinuations or additional slanderous remarks made by Ms. [redacted], the fact remains that this case is based on her lies in an attempt to defraud my hotel.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Very strange response from the merchant to Revdex.com - especially since the [redacted] of the hotel called me on the phone and apologized and said he would issue a full refund and that he would make sure this didn't happen again.  Thus, I don't understand why they would then lie in their response to Revdex.com about what happened. I did not stay all night, I did ask for a refund that afternoon and the desk clerk never ever apologized for his conduct which was outrageous, hostile, and totally unacceptable. The hotel's on-site cameras can confirm the time I left the hotel , the damage to the room door caused by the desk clerk and also the desk clerk's indifferent, unfriendly and unapologetic attitude.  I am bewildered and simply don't understand why they are giving a sleazy untrue response to Revdex.com about this incident since they claim in their literature they are a so-called reputable business.  Wow!
Regards,
Wesley [redacted]

Mrs. [redacted] stayed with us for four nights and bookedthrough [redacted], she registered two adults and actually had four adults and onechild in the room, the guest then re-booked for sweetest day weekend on Fridayand Saturday night for one adult while still having four adults and one childin the room,...

when we made the guest aware of the discrepancy she said it was[redacted] issue and not hers, when [redacted] contacted the property they informed me Mrs.[redacted] booked her room for one adult only, she was unwilling to correct thereservation or pay the difference, so she decided to leave the hotel without arefund for the last night since it was booked through [redacted] and wasnonrefundable.

Dear [redacted],I am sending you this letter to respond to complaintil [redacted]. The Microtel Inn and Suites is very sorry that the guest encountered bite marks during their stay with us on 6/17/17. It is unfortunate that bed bug bites have become an epidemic in the hospitality...

industry. Many hotels including [redacted] in New York City have seen cases of bed bugs in the last decade.We take any occurrence that is mentioned by our guests very seriously. The room that was occupied by [redacted] (the registered guest) was checked thoroughly and immediately put out of order andtreated.I offered my sincere apologizes upon learning of the situation at checkout and gave the guest a complete refuad for their stay with us. Again we are very sorry that the guest received bites during their stay with us. If you have any questionsor concerns please feel free to contact me.Sincerely, Wayne S. 4?General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: 10004006
I am rejecting this response because:
We saw the toilet was broken, we understand. And I agree with Mr. [redacted], the toilet was broken AFTER we checked out. They claimed the floor was soiled all the way into the sleeping area which is not true. I would not keep quiet of toilet water was overflowing. The base of the toilet was broken which we've consulted with a plumber that claims the toilet was either installed too loose, too tight, or was a factory defect. The only way we could have broken that toilet was to take a large object and bit it, which seems a little ridiculous to think we would. We also found after our original claim that the debit card was charged an hour before the toilet was reported broken. [redacted] at the front desk said the rooms were not even cleaned until 11 and the toilet was reported broken around 11:30. Our debit card was charged at 10:26 this same morning. It is also suspect that the toilet replaced was more expensive because the toilet that was previously in the room would not fit anymore. Funny how the room must have shifted in the 24 hours to suddenly not be able to house the same size toilet that was previously in the room. Also, the room number changed from which we were previously told. Originally we were told the toilet was replaced in one room but later were told another. There are several fishy circumstances regarding this incidence. We told Mr. [redacted] we would seek legal cousel if he would not speak to us. I find that if someone hangs up multiple times and will not speak to you, there is usually something suspect occurring. We WILL receive a refund for the toilet charge and the trip to and from Brunswick to speak with someone since no one would speak to us over the phone. If this issue cannot be resolved in a professional manner, we are fully prepared to seek retribution in small claims court. I'm not sure what Mr. [redacted] is referring to regarding taking things said out of context or using statements made against the hotel but comments made by staff members were providing us answers as to how this all occurred since when we left the room, there were no visible damages. In that sense, we have used statements against the hotel so that we can receive the refund we rightfully deserve. I also do not see how loss of one nights stay would be applicable in the charge unless the hotel was maxed out at capacity. Which I don't foresee being the case since it was a Sunday night and it wasn't even maxed out to capacity over our weekend stay. 
Regards,
[redacted]

[A default letter is provided here which indicates your rejection of the business's response. 
I disagree what was told to you all. I booked a room with them for a week at first and it was for two adults and one child. I just added some days to those when I decided to stay. I don't know why I be the one to change how many was staying in the room especially if I ask to just stay in the same room. So when I went to the desk to confirm that I will just keep the same room the guy said that it must been a mistake on some end and that it was ok.  I get a call waking me up saying my card was going to be charge more money if I stayed. Why they waiting till the last day of my stay to say this I just don't understand. So after going back and forth with the manager he still did not try and work with me and ask me to leave. I was hurt and upset and just wanted my money back and did not receive it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]

See Attached:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

------- Forwarded message ----------
sans-serif;">From: Revdex.com of Metro Washington DC<[email protected]>Date: Tue, May 12, 2015 at 10:36 AMSubject: Fwd: complaint ID - [redacted] - [redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: Philadelphia Microtel Inn & Suites <phlmicrotel@[redacted].com>Date: Mon, May 11, 2015 at 4:18 PMSubject: complaint ID - [redacted] - [redacted]To: "[email protected]" <[email protected]>
Hi!  This is regarding the complaint made by [redacted].  We talked to the guest and refunded the full amount of $103.94. 
Thanks
Bob P[redacted], GMMicrotel Inn & Suites, Philadelphia Airport

This Hotel does not pay their bills on time if at all for contract service work provided. If you are going to do work for them, make sure that you make them pay the full amount up front, or don't expect to get paid for your work. They change owners frequently and attempt to distance themselves from debt accrued from previous owners.

Initial Business Response /* (1000, 9, 2016/05/23) */
Dear [redacted],
Mr. [redacted] was a guest at our hotel and checked out on April 16, 2016. Upon his departure he called to notify us of an item left behind in the room and I retrieves the item and prepared it for shipping. On Sunday April 17th...

I prepared the package and created the shipping label on USPS.COM and scheduled for pick up of the package on April 18th, the package was picked up as scheduled. The tracking information shows that it was then delivered somewhere in South Bend, Indiana on the same day as pickup, April 18th. We have checked our security cameras on site and verified that it was never brought back to our property. I have since filed a claim with the post office for insurance on the package which was denied but I have sent a appeal on that decision and am still waiting for response from that appeal.I am enclosing all the confirmations that I have from USPS including the shipping label confirmation, package pick up confirmation, and tracking information for the package. I am also enclosing a copy of the denied insurance claim to show that I have been attentive to this matter and am still working to get it resolved. We have done everything within our power to try to return the items to Mr [redacted] however we cannot be held liable for delays or lost items at the fault of the postal service. I have devoted many boars speaking to Mr [redacted] as well as the postal service to try to get this matter resolved in the past month. We did fulfill our agreement to ship the package promptly (the next business day) and have confirmation that it was picked up and this matter is new out of our hands and the responsibility of the postal service.
Sincerely,
[redacted]
Microtel Inn & Suites
Initial Consumer Rebuttal /* (3000, 12, 2016/05/23) */
I still haven't heard or received my package.
Final Consumer Response /* (2000, 22, 2016/05/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept upon receipt of the $ [redacted] The motel contacted me today and said that they will send a money order the amount of [redacted] Thank you
Final Business Response /* (4000, 20, 2016/05/31) */
Mr. [redacted] contacted our office indicating the post office claim was declined the first time. The company appealed and the post office has sent the company a check for the amount of [redacted] The check will be deposited in the company's account, and the company will make a money order to the consumer for the same amount [redacted] and will mail it to the consumer. Company expects the consumer to receive the money order by Tuesday next week.

See attached.

Our bed was made but under the comforter the fitter sheet was completely off the left side of the bed. spoke to the manager and he was rude.On the second night of our stay we came back in the evening, the room had been cleaned and bed made. we pulled back the covers to get in the bed and the fitted sheet was completely off the left side of the bed, they made the bed up over it like that. I took a picture and in the morning I went down to speak with a manager. I asked the person behind the front desk if I could speak with a manager and he said, she's not here. He said but I am the manager in charge and I said ok I will talk to you. I told him about the bed and showed him the picture. He said oh that's no big deal it probably popped off after they made the bed. I said it is a big deal to me, I didn't pay you $160/nt to make my own bed. He said oh come on all you had to do was pull it back over the corners that's not making your own bed, again I said I didn't pay you $160/nt to do that! He said our sheets are too small, it just popped off. I said that is [redacted]. He said back to me, how is that [redacted]? I said you should buy the right sized sheets! He just looked at me, smirked and shrugged. So I said I guess I will take this up with your corporate office and he whatever. I walked away. I was miffed about the sheets but the "acting Manager" [redacted] attitude about something a customer perceived as a problem is really the issue now. We have stayed at this hotel since it opened and go there several time a year to see our daughter who goes to [redacted] and to see football games. We are also rewards members. This is no way to treat a loyal customer. It's as though you went to your favorite restaurant and ordered scallops for $30 a plate and for years they were great and then one night you go in, order the same $30 a plate scallops and the waiter brings you $30 a plate fish sticks, you saying something to the manager and he says, well we just have fish sticks, suck it up. I don't feel like we will ever stay there again.Desired SettlementI think we should at least one night if not both nights of our stay comp'ed for such sloppiness, rudeness by the "acting manager"[redacted] and the fact that they don't have sheets that fit the beds! I'll bet if they said to everyone making reservations, oh by the way the sheet are too small for the beds and will pop off, do you still want to make this reservation they would have zero customers! There are plenty of other hotels to stay in Greenville and I won't be back.the issue has been appropriately resolved by the manager

I had a reservation for 2 rooms at this hotel, and I did not receive the rooms that were promised to me. I made a reservation for 2 rooms at this hotel on April 18th for May 27th - 29th for a trip. We arrived before the check in date of 3:00pm waiting for our room. We got one of our rooms on the first floor and said that they did not have room for us yet, but will have one on the second floor in a few hours. We came back after a few hours and got a room key from the front desk and a room on the second floor like they said. We go to the room to find someone already occupying the room they gave us. We talked to the front desk again and they said they were sorry but they did not have any room for us tonight. We already has a reservation and paid with our credit card since we got the room back in April. Desired SettlementI would like a full refund for the room we did not receive.