Mid Atlantic Systems of CPA, Inc.

To whom it may concern,This letter is in response to a complaint submitted by [redacted], Clarks Summit Pa [redacted].  We do acknowledge that we contacted [redacted] on these dates, however, our records do not indicate that [redacted] had requested not to be called any...

further.  Mid-Atlantic takes the Federal Do Not Call List very seriously, in fact, Mid-Atlantic does quarterly DNC compliance training with all of its employees.  This consists of reviewing the DNC policies, procedures, and practices.  Upon completion of the training, each employee signs a Do-Not-Call Compliance Agreement document which is kept in the employees file.  We do apologize for any inconvenience we may have caused [redacted].  Our intention is not to bother or harass [redacted], we were simply trying to earn his business and correct his foundation issues.  Mid-Atlantic has placed [redacted] on the internal Do-Not-Call list, therefore, he will no longer be called.  Please do not hesitate to call should you or [redacted] have any further questions.Regards,Daniel ** R[redacted], General Manager

This note is in response to our conversation yesterday regarding the complaint received by [redacted] and [redacted].  As I mentioned during our phone call, we met with Mr. [redacted], two engineers, and a building code inspector on April 8, 2016.  The inspection consisted of a visual inspection of the cinder block walls inside and out, and a visual inspection of the dining room upstairs.  Additionally, Mid-Atlantic opened the floor in 3 areas to perform a visual inspection to determine if the footer was cut off, if undermining and erosion were taking place, and to look for any other type of structural damage.  In our opinion, no structural damage was present or observed, no erosion or undermining was evident, and the dining room above the basement is structurally sound with no signs of movement or damage.  The ceiling that was “caving in” as described by Mr. [redacted], is  merely old ceiling tiles being removed as part of a remodeling project.  The existing molding was straight on the ceiling as was the molding on the floor, indicating NO movement.  At this time, Mid-Atlantic is awaiting Mr. [redacted]’s engineering reports for confirmation of this.  This report was to be provided within a week or so, to date, no report has been received from the inspection as of today (20 days).  We consider this matter closed as the inspection showed absolutely no damage or structural defect to Mr. [redacted]’s home.  Please feel free to reach out to me with any questions you may have.  Regards, Dan Daniel M. R[redacted]General ManagerMid-Atlantic Systems of CPA, INC.

We are in receipt of a complaint submitted by Mr. [redacted].  Mid-Atlantic did start a job for Mr. [redacted] on August 28, 2017.  The crew called later that morning with concerns that one 14' stone foundation wall was showing signs of movement.  At that point we pulled the crew off...

of the job and our Production Manager went to the home the following day, August 29, 2017.  The wall was intact when our crew left on the 28th, however, it had fallen in sometime between our crew leaving and our Production Manager arriving on the 29th.  Mid-Atlantic contacted an independent engineer, [redacted] and Associates, to review the foundation.  We have received a preliminary report from [redacted] indicating the work needed to reinforce the stone wall.  In regards to the other stone wall, I confirmed with [redacted] of [redacted] that the other stone wall was not put in jeopardy due to the floor being removed, but that he did not recommend digging a ditch below it.  As a precaution, Mid-Atlantic returned to the home of Mr. [redacted] to provide temporary supports to both walls.  Mid-Atlantic has agreed to perform the structural work as outlined by [redacted]'s at no cost to Mr. [redacted].  In regards to the other stone wall in question, I have provided Mr. [redacted] a quote to reinforce it.  Mid-Atlantic is willing to refund the $1,000.00 deposit received from  Mr. [redacted] and we are willing to re-pour the floor removed in the other areas of the basement after completing the structural work on the wall.  We are currently working with Mr. [redacted] to resolve this and reinforce the basement wall.  I anticipate having the final engineering report today or tomorrow and will gladly start the work in a timely manner after getting Mr. [redacted]'s ok.Please call should you have any further questions. Regards,Daniel M. R[redacted]General Manager, Mid-Atlantic Systems of CPA

[redacted],I am in receipt of the complaint submitted by the [redacted]'s. Currently Mid-Atlantic is actively working on this and hope to have a resolution soon. Please feel free to contact me with any questions you have.Regards,Daniel *. R[redacted], General ManagerMid-Atlantic Systems of CPA

June 23, 2015Dear Sirs:Mid-Atlantic prides itself on customer service and is a proud member of multiple Chambers of Commerce and Revdex.coms. When Mid-Atlantic receives a complaint, we take the matter very seriously.In this instance, our Inspector visited the home on March 27, 2015, to...

evaluate the basement and offer a solution to fix it. The Agreement was drafted, explained and presented to the homeowners, which they reviewed and signed.The installation began April 1, 2015 and completed on April 3, 2015. At this time, the homeowner contacted our Production Manager and requested that the crew wipe down the Walls and vacuum the Work Zone. The homeowner mentioned that a bed headboard was broken and a shelf was damaged. The crew wiped down the basement, vacuumed and collected final payment of $10,524.00.On April 4, 2015, the homeowner reported to our Production Manager that he was missing a change jar and wanted to discuss the broken headboard and damaged shelf. On April 6, 2015, our Production Manager and two installation team members visited the home to discuss all concerns. Mid-Atlantic offered to reimburse the homeowner for the missing change and damaged headboard and shelf. The homeowner DECLINED this offer without explanation. A walk-through with the homeowner identified additional concerns including: missing doorknob, missing hardware for curtains (later found on a window sill), closet door unable to shut, concrete stain on the driveway, concrete splatter on decking spindles, the minor repair made to the exterior concrete steps and general cleanup and dust.On April 7, 2015, our Service Technician arrived as scheduled and proceeded to fix the door knob, dusted, pressure washed the driveway, rearranged throw rugs, and connected a sink. This signed service ticket indicated that the homeowner was still not happy. On April 9, 2015, our accounting department received a stop payment notice on the final check for $10,524.00. A service call was scheduled for April 16, 2015 to address the issues.It was a very pleasant two hour meeting on the afternoon of the 16th of April. The homeowners still had concerns regarding general clean up, concrete on the deck and driveway, some yard debris, and the cosmetic condition of the steps after repair during the previous visit. In response, Mid-Atlantic agreed to pressure wash the entire deck including spindles, pressure wash the upper half of the driveway, skim coat and seal the exterior steps, repair the top step, and remove any other debris or concrete in the yard. Additionally, Mid-Atlantic offered the substantial discount of $2,874.00 to compensate for the headboard, shelf, and inconvenience, which the homeowner gladly accepted. This fair and reasonable compensation was acknowledged by the homeowners signature on the change order indicating the discount and paid in full ($7,650.00).The homeowner understood that cutting the paneling and studs were part of the job as stated on the signed Agreement and that Mid-Atlantic does not repair these areas. The homeowner advised that his son would replace the bedroom and living room furniture in its original location.On April 29, 2015, I arrived at the home with our Production Manager to complete the punch list. We pressure washed the driveway and deck, repaired the steps and removed all debris from the yard. The homeowner inspected the work and signed the Service Ticket indicating satisfaction — including a handwritten accolade on the Service Ticket indicating that the Production Manager was well liked, very nice, cleaned up after himself, and requested his return for any service calls.We consider this matter closed. The homeowners were fairly compensated for their concerns, inconvenience and minor damage. Mid-Atlantic stands by its systems and quality of work and strives for 100% customer satisfaction. We look forward to providing the homeowners the benefits of a dry basement for years to come. If you require any additional information please feel free to contact me at any time.Sincerely,Danie R. General Manager

[redacted],
I am responding to Mrs. [redacted]'s rejection to our previous, most recent response.  I do apologize as Mrs. [redacted]'s response ended up in my junk mail and I did not see it until 8:30pm on the evening of the 29th.  
Rich L[redacted], our Production Manager, inspected our work on December 26th at 11:00 am. We did determine that service is required and we would like to schedule to make those corrections asap.  Rich communicated with Mrs. [redacted] that we would call her back today, Monday, December 29, 2014, to schedule the service for Tuesday, December 30, 2014.  Unfortunately we were unable to reach Mrs. [redacted] today, 12/29/2014. Rich has left two  messages and I left two messages today as well, (being not aware of Mrs. [redacted]'s response).  The scope of the work will require opening of the floor to lower the drainage system to allow for adequate flow of water. Although the dust potential is much lower than the original work, we will take precautions not to add additional dust to the eventual cleanup. The basement will be divided into 2-4 work zones with containment barriers in place. An air scrubber will be operating where work is taking place. Doorways will be covered, the furnace turned off and the vents closed if possible.   These adjustments will take approximately 1-2 days depending on conditions.  We anxiously await word back from Mrs. [redacted] to bring this matter to closure. We have a different crew advised of this situation and on standby to take action as soon as we get the ok. I am in communication with the [redacted] (Giant) and they stand ready to begin cleaning once approval is given.  Mid-Atlantic does strive for 100% customer satisfaction, and we want Mrs. [redacted] to rest assured that we will completely and permanently solve the water issues in the basement.  Our track record substantiates this as we have successfully solved water problems in thousands of homes, businesses, churches, and government buildings.  We ask that Mrs. [redacted] allow us back in Her home and basement to make these adjustments. I want to reiterate that we require only one day notice to mobilize the crew to start this process.  
Please contact me with any questions you or Mrs. [redacted] may have.  Regards
Daniel M. R[redacted]
General Manager
Mid-Atlantic Systems of CPA

This letter is in response to the complaint received by **. and [redacted]. Mid-Atlantic initially visited the [redacted]'s on August 7, 2014 to do the initial inspection.  During the inspection, Mr. B[redacted], found several issues in the basement including but not limited to;...

efflorescence, wall moisture, blistered paint, and floor cracks.  This Foundation Inspection Analysis was presented to  and signed by **. and [redacted].  The [redacted]'s choose to have Mid-Atlantic install a water management system in their basement.  The wall system includes weep holes in each cinderblock to allow any water in the block to be evacuated into the sub floor drainage system thus providing a dry wall and preventing block decay which can occur when water can not escape a cinderblock.  the warranty for the basement is for a dry wall, cove area, and 3' out from the wall.  This is clearly outlined in our service Warranty.  There is no mention of warranty to wall coverings such as paint, dry wall, paneling, etc.  After the work was completed, it is my understanding that at some point, **. [redacted] repainted the basement walls.  He further described the prep work performed before painting the walls.  Unfortunately, I believe the walls were not prepped properly to ensure proper adhesion for the paint  to the wall.  Typically, all paint must be stripped from the wall down to the original block, and in this case was not done.  If any unstable paint exists before painting, or hidden efflorescence is present under the existing paint, instability will occur on the new paint put on top of the old paint in the form of peeling, cracking, and bubbling.  Earlier this year, in an effort to keep our customer happy, Mid-Atlantic did apply a sealer to the wall to help correct the peeling paint.  Although not covered by warranty, we did this work at no charge to help our customer.  I met with the [redacted]'s on December 18, 2015, to inspect the basement and hear their concerns regarding the paint.  During the inspection, I did notice a few areas of peeling paint on the cinder block wall which had been previously painted by the homeowner.    The wall is dry and this is acknowledged by the customer, therefore it is clear that the system installed is functioning properly.  In short, the work installed by Mid-Atlantic is working.  In closing, in an effort to maintain good customer relations with our customer, Mid-Atlantic is in a position to offer a $500.00 refund to the [redacted]s.  The warranty stays intact.   I spoke with [redacted] this morning and presented our offer to her.  She stated she wanted to speak with her husband regarding this and call me back.  Please call should you have any questions or concerns.  Regards,Daniel *. R[redacted], General Manager

This letter is in response to the complaint received by **. and [redacted].
Mid-Atlantic initially visited the [redacted]'s on August 7, 2014 to do the initial inspection.  During the inspection, Mr. B[redacted], found several issues in the basement including but not limited to;...

efflorescence, wall moisture, blistered paint, and floor cracks.  This Foundation Inspection Analysis was presented to  and signed by **. and [redacted].  The [redacted]'s choose to have Mid-Atlantic install a water management system in their basement.  The wall system includes weep holes in each cinderblock to allow any water in the block to be evacuated into the sub floor drainage system thus providing a dry wall and preventing block decay which can occur when water can not escape a cinderblock.  the warranty for the basement is for a dry wall, cove area, and 3' out from the wall.  This is clearly outlined in our service Warranty.  There is no mention of warranty to wall coverings such as paint, dry wall, paneling, etc.  After the work was completed, it is my understanding that at some point, **. [redacted] repainted the basement walls.  He further described the prep work performed before painting the walls.  Unfortunately, I believe the walls were not prepped properly to ensure proper adhesion for the paint  to the wall.  Typically, all paint must be stripped from the wall down to the original block, and in this case was not done.  If any unstable paint exists before painting, or hidden efflorescence is present under the existing paint, instability will occur on the new paint put on top of the old paint in the form of peeling, cracking, and bubbling. 
Earlier this year, in an effort to keep our customer happy, Mid-Atlantic did apply a sealer to the wall to help correct the peeling paint.  Although not covered by warranty, we did this work at no charge to help our customer. 
I met with the [redacted]'s on December 18, 2015, to inspect the basement and hear their concerns regarding the paint.  During the inspection, I did notice a few areas of peeling paint on the cinder block wall which had been previously painted by the homeowner.    The wall is dry and this is acknowledged by the customer, therefore it is clear that the system installed is functioning properly.  In short, the work installed by Mid-Atlantic is working. 
In closing, in an effort to maintain good customer relations with our customer, Mid-Atlantic is in a position to offer a $500.00 refund to the [redacted]s.  The warranty stays intact.   I spoke with [redacted] this morning and presented our offer to her.  She stated she wanted to speak with her husband regarding this and call me back. 
Please call should you have any questions or concerns. 
 
Regards,
Daniel *. R[redacted], General Manager

This letter is in response to the [redacted]'s rejection. 
We understand the [redacted]'s position regarding the paint on the walls and their frustration that the paint is peeling in a few areas.  I want to note that the areas affected by the peeling paint are on very isolated areas and difficult to see without getting very close to the wall in some areas.  In fact, it is difficult to notice any peeling or chipping paint in photographs.  (see attachment).  With all that said, it is clear the [redacted]'s expectations were that they "would never have to paint again."  Most homeowners that paint their wall with waterproofing paint are attempting to stop wetness and dampness on their foundation walls.  It is very possible that the [redacted]'s heard our representative say "you will never have to paint the wall again", as it relates to using paint to attempt to stop wetness, leaking and dampness.   There are many factors why paint wont adhere to a wall, below are a few, but not all factors. 
1.  Prep work:  It is critical to remove ALL existing unstable paint which includes any existing peeling, chipping, bubbling, blistering, and layered paint.  Mid-Atlantic can not be responsible for the methods or overall effectiveness of the prep process as  this is completely out of our control. 
2.  Cleaning:  Removing any and all existing stains from the wall is extremely critical.  Lime salt deposits are very common on cinder block walls and were present on  the [redacted]'s basement walls.    This process is called efflorescence, which means "chemical unfolding".  When the blocks get wet and then go through the drying process, efflorescence occurs which pushes the salt out of the block.  In this case, it is very possible that pre-existing lime deposits beneath the paint, which were not removed,  is causing the paint to peel. 
3.  Temperature and Humidity:   The surface temperature and overall humidity is a factor in painting, too hot  or too cold can  be a factor  in paint adhesion, as is the humidity.    Again, Mid-Atlantic has no control over this. 
These are just a few of the important points that Mid-Atlantic has no control over which could be contributing to the peeling paint.  Our guarantee is for a dry wall and no water, and the [redacted]'s have acknowledged the walls to be dry. 
Despite all of this, in an effort to maintain good customer relations, Mid-Atlantic has increased the refund offer to $1,000.00. which keeps the warranty intact.  I have communicated this with **. [redacted] and he indicated that he wanted to run this offer by his wife and call me back by the end of the week. 
We look forward to bring this to conclusion, please don't hesitate to call with any questions you may have. 
Regards,
 
Daniel *. R[redacted] General Manager

We are servicing this customer and regret tie (delay in response to him. [redacted] service was down for two days at our location which is why this customer could not reach us. [redacted] has apologized for their lack of service, although that is not helpful in this case.The General Manager has spoken...

to [redacted] and service is proceeding

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

June 23, 2015Dear Sirs:
Mid-Atlantic prides itself on customer service and is a proud member of multiple Chambers of Commerce and Revdex.coms. When Mid-Atlantic receives a complaint, we take the matter very seriously.
In this instance, our Inspector visited the...

home on March 27, 2015, to evaluate the basement and offer a solution to fix it. The Agreement was drafted, explained and presented to the homeowners, which they reviewed and signed.The installation began April 1, 2015 and completed on April 3, 2015. At this time, the homeowner contacted our Production Manager and requested that the crew wipe down the Walls and vacuum the Work Zone. The homeowner mentioned that a bed headboard was broken and a shelf was damaged. The crew wiped down the basement, vacuumed and collected final payment of $10,524.00.
On April 4, 2015, the homeowner reported to our Production Manager that he was missing a change jar and wanted to discuss the broken headboard and damaged shelf. On April 6, 2015, our Production Manager and two installation team members visited the home to discuss all concerns. Mid-Atlantic offered to reimburse the homeowner for the missing change and damaged headboard and shelf. The homeowner DECLINED this offer without explanation. A walk-through with the homeowner identified additional concerns including: missing doorknob, missing hardware for curtains (later found on a window sill), closet door unable to shut, concrete stain on the driveway, concrete splatter on decking spindles, the minor repair made to the exterior concrete steps and general cleanup and dust.
On April 7, 2015, our Service Technician arrived as scheduled and proceeded to fix the door knob, dusted, pressure washed the driveway, rearranged throw rugs, and connected a sink. This signed service ticket indicated that the homeowner was still not happy. On April 9, 2015, our accounting department received a stop payment notice on the final check for $10,524.00. A service call was scheduled for April 16, 2015 to address the issues.
It was a very pleasant two hour meeting on the afternoon of the 16th of April. The homeowners still had concerns regarding general clean up, concrete on the deck and driveway, some yard debris, and the cosmetic condition of the steps after repair during the previous visit. In response, Mid-Atlantic agreed to pressure wash the entire deck including spindles, pressure wash the upper half of the driveway, skim coat and seal the exterior steps, repair the top step, and remove any other debris or concrete in the yard. Additionally, Mid-Atlantic offered the substantial discount of $2,874.00 to compensate for the headboard, shelf, and inconvenience, which the homeowner gladly accepted. This fair and reasonable compensation was acknowledged by the homeowners signature on the change order indicating the discount and paid in full ($7,650.00).
The homeowner understood that cutting the paneling and studs were part of the job as stated on the signed Agreement and that Mid-Atlantic does not repair these areas. The homeowner advised that his son would replace the bedroom and living room furniture in its original location.
On April 29, 2015, I arrived at the home with our Production Manager to complete the punch list. We pressure washed the driveway and deck, repaired the steps and removed all debris from the yard. The homeowner inspected the work and signed the Service Ticket indicating satisfaction — including a handwritten accolade on the Service Ticket indicating that the Production Manager was well liked, very nice, cleaned up after himself, and requested his return for any service calls.
We consider this matter closed. The homeowners were fairly compensated for their concerns, inconvenience and minor damage. Mid-Atlantic stands by its systems and quality of work and strives for 100% customer satisfaction. We look forward to providing the homeowners the benefits of a dry basement for years to come. If you require any additional information please feel free to contact me at any time.
Sincerely,Danie R.
General Manager

[redacted],I am in receipt of the complaint submitted by [redacted]. Mid-Atlantic did agree to pay for [redacted]'s plumber to move a pressure tank out of the way in order to service the work we performed, however, we felt the bill was very high for the work performed.  I spoke with...

[redacted] on February 3, 2017 and he agreed to accept $800.00 as repayment towards the plumbing bill.  Once [redacted] receives his reimbursement we will consider this matter closed.  Please don't hesitate to call should you have any questions regarding this.  Regards,Daniel *. R[redacted]

To whom it may concern,On December 3, 2015, Mid-Atlantic re-directed and buried the discharge line to the submersible pump and connected to [redacted]'s existing buried piping.  This was done at [redacted]'s request. I have attached the service ticket signed by [redacted] acknowledging his satisfaction.  We consider this matter closed, however, do not hesitate to call with any questions you may have. Regards,Daniel *. R[redacted], General Manager

To whom it may concern,
This letter is in response to a complaint submitted by [redacted], Clarks Summit Pa [redacted]. 
We do acknowledge that we contacted [redacted] on these dates, however, our records do not indicate that [redacted] had requested not to...

be called any further.  Mid-Atlantic takes the Federal Do Not Call List very seriously, in fact, Mid-Atlantic does quarterly DNC compliance training with all of its employees.  This consists of reviewing the DNC policies, procedures, and practices.  Upon completion of the training, each employee signs a Do-Not-Call Compliance Agreement document which is kept in the employees file.  We do apologize for any inconvenience we may have caused [redacted].  Our intention is not to bother or harass [redacted], we were simply trying to earn his business and correct his foundation issues. 
Mid-Atlantic has placed [redacted] on the internal Do-Not-Call list, therefore, he will no longer be called. 
Please do not hesitate to call should you or [redacted] have any further questions.
Regards,
Daniel ** R[redacted], General Manager

To whom it may concern,
This letter is in response to a Revdex.com complaint submitted by [redacted]. 
Mid-Atlantic completed work for [redacted] on February 11, 2008.  One componet of the system included a battery back up submersible pump...

system which includes a charger, submersible back up pump, and two heavy duty marine batteries.  The warranty for this componet is 1 year from the date of completion.  We received a call from [redacted] on or about December 13, 2013 regarding a louder than normal humming noise coming from the charger.  Mid-Atlantic dispatched a service technician to troubleshoot shortly thereafter.  The technician observed that the system was still functional but was unable to confirm how much longer it would last.  The charger was cleared of a small amount of dust.  The technician quoted [redacted] $1,649.00 for a new Mida 120 back inverter system to replace the existing system.  This componet includes a new submersible pump, inverter, and two heavy duty marine batteries and a new warranty.    This is an upgrade from the system originally installed as the existing system is obsolete and unserviceable.  [redacted] questioned the quote as she recalled the sales representative saying in 2008 that the only additional cost in the future would possibly be a battery for $75.00. 
To settle this matter, I spoke with [redacted] and offered to install the Mida 120 back up system at her request anytime in the future for a heavily discounted price.  [redacted] accepted the offer.  I sent [redacted] an email to confirm our conversation and the price we agreed on, and notated her file as well. 
Mid-Atlantic strives for 100% customer satisfaction and we look forward to providing [redacted] quality service.  Mid-Atlantic considers this matter closed.  Should you have any additional questions, please dont hesitate to call.
Regards,
 
Dan R[redacted], General Manager

Review: Mid atlanic installed a sump pump and drainage system in my basement at a cost of over 10,000 for 100 feet. I was told that this would solve all the problems of moisture and mold in my basement. I had sheet rock and paneling on the walls and asked the salesman if this should be taken down in order to do a thurough assessment of the basement. I was assured that this was not necessary. I also have a bathroom in the basement. He also told me they would patch any cracks in the walls. So the day arrives and one of the crew walks into my house smoking a cigarette. They proceed to put in the system, When they are finished the crew leader shows me exactly what they did. The basement is a complete mess, The utility tub for the washing machine is laying in the middle of the floor and I was told it was cracked, the pipe for it has been dismantled. They refused to take the old utility tub stating it would cost me more money. The bathroom is ripped apart and there is a disruption in the drainage system of about 4 feet where the bathroom shower is and hot water heater. So because of this disruption I'm not even sure if the drainage system works. To top it of the sump pump hasn't turned on as there is no water in it. There is a pipe sticking out of the front of my foundation right near the walkway so if there ever is water pumped out especially in the winter it will turn the walkway into an ice rink and possibly damage it. When I questioned the crew leader about it he told me that wouldn't be a problem. The other problem arose when the faucet that was above the utility tub leaked and now it was leaking onto the concrete so they came and fixed that by taking off the faucet and capping it off. I have called them several times and have felt like they are ignoring my concerns. Someone was suppose to get back to me on a time when someone could come out and assess the situation.Desired Settlement: I need to have my washing machine hooked back up and a new utility tub, the bathroom needs to be fixed , new toilet, sheet rock ,floor, and the drainage system should be without that disruption by the bathroom. the walls in the basement also need to be repaired , the floor has to be repainted , I feel like I was totally misled by this company and completely ripped off.

Business

Response:

Dear [redacted],

This letter is in response to a complaint received from [redacted].

[redacted], our Production Manager met with [redacted]. [redacted] yesterday, 11/14/2013, to discuss the issues noted in her complaint. [redacted]. [redacted] and Mid-Atlantic have agreed to the following resolution of issues.

1. Mid-Atlantic has agreed to replace her existing utility tub with a new utility tub, and the plumbing work associated with the tub. The old concrete utility tub will be hauled away by Mid-Atlantic.

2. The washing machine will be placed next to the utility tub and the washer will drain into the tub.

3. Mid-Atlantic will remove the old raised wood platform and build a new platform and reinstall the existing comode.

4. Mid-Atlantic will remove the exposed furring strips which are nailed to the wall. All nail holes will be patched.

5. Reroute the discharge line about 10' away from its existing position.

[redacted] showed [redacted]. [redacted] that water has been accumulating in the sump pit to reassure [redacted]. [redacted] that the system is working and fully functional. We are scheduled to speak with [redacted]. [redacted] on Monday, 11/18/2013, to confirm a date and time for the repairs to take place.

Regards,

[redacted], General Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Our basement was waterproofed by Mid-Atlantic Waterproofing on June 2012. Since then, Mid-Atlantic has been out 3 separate times, not including the installation, due to water in our basement. Today, our basement flooded again and Mid-Atlantic is going to have to come out a 4th time for the same issue. Every time they come out, we need to either take a day off of work or find someone to be at our house until the service is completed. After every repair, we are told the problem is fixed. We use our basement for storage, and every time the basement floods some of our personal property is damaged. We are currently looking at possibly moving in the near future. Part of the reason we chose Mid-Atlantic, was because they offer a transferable lifetime no leak warranty. Due to the basement continuing to flood everytime we get a significant rain, we can not tell perspective buyers the issue of water in the basement has been corrected. Due to the fact that a fourth service call needs to be made, more of our personal property has become damaged and we now need to find someone to be here while another repair is preformed is far from a no leak guarantee.Desired Settlement: Due to the reasons above, we would like the basement repaired again and we feel we should receive a credit towards the initial installation costs.

Business

Response:

[redacted]

Review: When my husband and I were given the information of the Mid-Atlantic Systems of CPA, Inc. in York, PA, we did sign the contract on Feb. 2,2008 with the sales person, Ron B[redacted]. At that time as we were signing the contract we SPECIFICALLY asked the question to Mr. B[redacted], "Is there ANY other costs to this system that we would EVER have to pay?". Mr. B[redacted] said the only thing might be a battery. We asked what the cost of that would be. He said about $75.00. I said I didn't like the idea of spending anymore money because of the high cost of this system but that $75.00 was doable.

We have had to call Mid-Atlantic back to do additional work because water is still getting into our basement which has been frustrating enough. In one instance, in the past year, I had heard what I thought was the battery sounding louder than usual and called for someone to come and check it. After the person checked it, the service person showed me the paperwork showing his work for a fan and said it would be ok for now but wasn't sure how much longer it would last. Any other time a service person came to do work there was never a charge which is what we expected. This time however, the bill said to replace the fan would be over $1500.00 which, you can imagine, was a very upsetting thing. I told the service person that we were told there would NEVER be any other cost but for a battery costing about $75.00. The service person said that I needed to call the office about it. He worked with the fan and said it would be ok for now but he didn't know how long it would last.

I have called the company at least two times, maybe three about this and have basically gotten the statement that Mr. B[redacted] talks to hundreds of people and it is our word against his. I told the people at the company that my husband and I WERE there and SPECIFICALLY asked the question about ANY other costs that WE would have to pay AT ALL for this system. Again, the ONLY amount Mr. B[redacted] told us while we signed the contract was about the battery costing close to $75.00 if it would need to be replaced. There was NEVER ANY talk about a fan costing over $1000.00. If we had heard this, we would NEVER have considered purchasing this system. The system cost us $12,696 not counting the loan which actually put the total price over $20,000.00. It is NOT alright for this not to have been disclosed to us. WE know what was said to us. WE asked the question about ANY other costs so we would not be facing costs down the road with this system. WE know we would NEVER have purchased this system from Mid-Atlantic had we been told that there could be this cost in the future.Desired Settlement: I believe that we should have what we expected we purchased which was a contract which had NO OTHER COST TO US other than a battery costing about $75.00 if it would need to be replaced. I know for CERTAIN that this fan issue was NEVER disclosed to us or any other added costs other than the battery stated to be close to $75.00 if replacement was needed.

Business

Response:

To whom it may concern,

This letter is in response to a Revdex.com complaint submitted by [redacted].

Mid-Atlantic completed work for [redacted] on February 11, 2008. One componet of the system included a battery back up submersible pump system which includes a charger, submersible back up pump, and two heavy duty marine batteries. The warranty for this componet is 1 year from the date of completion. We received a call from [redacted] on or about December 13, 2013 regarding a louder than normal humming noise coming from the charger. Mid-Atlantic dispatched a service technician to troubleshoot shortly thereafter. The technician observed that the system was still functional but was unable to confirm how much longer it would last. The charger was cleared of a small amount of dust. The technician quoted [redacted] $1,649.00 for a new Mida 120 back inverter system to replace the existing system. This componet includes a new submersible pump, inverter, and two heavy duty marine batteries and a new warranty. This is an upgrade from the system originally installed as the existing system is obsolete and unserviceable. [redacted] questioned the quote as she recalled the sales representative saying in 2008 that the only additional cost in the future would possibly be a battery for $75.00.

To settle this matter, I spoke with [redacted] and offered to install the Mida 120 back up system at her request anytime in the future for a heavily discounted price. [redacted] accepted the offer. I sent [redacted] an email to confirm our conversation and the price we agreed on, and notated her file as well.

Mid-Atlantic strives for 100% customer satisfaction and we look forward to providing [redacted] quality service. Mid-Atlantic considers this matter closed. Should you have any additional questions, please dont hesitate to call.

Regards,

Dan R[redacted], General Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,