Mid Atlantic Toyota Parts

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Thanks, It’s: [redacted] Thanks, [redacted] ***

Purchased item off of their website based off of product description & product serial number Part received was mislabelled & not the correct part I needed Actually the part I received was about 2X the price of the part I needed I did call & the MidAtlantic Toyota Parts in Mechnicsville, VA & the person I talked to said I could keep the part Not needing the part they sent & not wanting to rip them off I sent the part back & asked that I get a full refund & not have to pay a restock fee, as I had located the correct part from another vendor I did send a follow up email & a hardcopy of my request to NOT receive the part originally ordered as I had located it elsewhere They continued to send the correct part for which I asked them NOT to I am sure if I were to send it back, they would charge a restock fee or simply lose it in transit, as I have seen others noted on complaints posted on *** STEER CLEAR of this VENDOR!

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The consumer has been emailing me that the mats are still not right for his truckHe did not receive a part number to relay to the business Regards, [redacted] ***

Mid Atlantic finaly issued me a credit Thanks for your help!

I would be more then happy to issue you a refund

We can order a second one that should be brand new and ship it out to them

I am sorry that you received the incorrect item from us and would like to handle this for you. Please give me your order number so I may proceed

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Here is all of the email info I have on [redacted] (which he did not buy the part from us, [redacted] did.).

We have been trying to get info from him to determine what the problem is. Did he purchase the wrong part? Did we pack the wrong part? He didn’t supply a VIN which is what we use to make sure the customer ordered the correct part. Below is the conversations my salesman and him have been having. We had to have [redacted] comments removed do to slander and cursing as well
This is the response we receivedThe individual has still not confirmed the vehicle he ordered the part for, a VIN or what part he even received (it is possible that he may have been sent the wrong item, but we cannot confirm it without knowing what he received)He states that we sent a part for a [redacted] with [redacted] and ***, but [redacted] is showing [redacted] without [redacted] The individual also states that he has purchased parts from us before, but we have not shipped to that address or to that email address in the last yearFurther investigate can be made to see if he has since switching to [redacted] if necessarySecondly, it almost sounds like he has been ordering parts for people under their names? Does that sound a little off?
[redacted] Online Parts Sales
Mid Atlantic Parts Group [redacted] From: [redacted] Sent: Wednesday, February 26, 4:PMTo: [redacted] Subject: Fwd: Mid Atlantic Toyota Parts: Order Completed - [redacted] A ticket has been forwarded to you. [redacted] From [redacted] On Wed, Feb 26, at 8:PM, [redacted] wrote:
[redacted] itI see how this is gonna goJust know you robbed me of a lot of money and its the last time I'm gonna order from youI never had a problem with you guys til you changed the nameIm a certified [redacted] mechanic and I order parts for hundreds of people a monthMy shopMy brothers shopAnd my friends shop spent thousands of dollars last year with you guysWe are now going to go out of our way to avoid ever giving you scam artists another pennyI ordered the right partYou sent me one for a [redacted] with [redacted] and ***I ordered the right partI couldve used this wrong part if the tie rod hole wasnt misbored even with the end being upside downThis isnt my first rodeo kid and this part you sent cant be used on anything. In the time it would take me to get hold of [redacted] track her downget that vin for youi could've made over a thousand dollarsI could have made hundreds in the time ive spent trying to establish contact with your company about this issueIm over itIll just take this matter up with the Revdex.com cause I dont have time for an ignorant fool like you who knows nothing about the products they are sellingIve jumped through enough hoops over your mistake but when I spead the word and you go out of business and end up on welfare and unemployment remember this day
On Tue, Feb 25, at 5:PM, [redacted] wrote:
I sincerely apologize for this issue that this has caused but before going through the return process I need a little bit more informationFirst, I need to know the VIN of the vehicle for this order and what part was actually needed to determine what this issue was with the partSecond, was the the part installed at all or not as any form of installation would deem the part non-returnable by our return policyPlease reply with the information needed so that we can be of the best assistance in sorting out this issue
Thanks!
On Mon, Feb 24, at 10:PM, [redacted] wrote:
Its the wrong partIve been trying to call since last weekThe part I ordered has the tie rod connector upside downIt doesnt fit right because the part you sent me was made wrong with a major flawThe upside down tie rod tie part of the knuckleI did not drive with itI didnt really get it installedBut it was impossible to notice you guys sent the wrong part until it was almost fully installedNote that its the wrong part so it could never actually be installedBut your mistake cost me in excess pressingAnd for an extra bearingI just want my but feel free to refund my pressing fees and bearing cause that's not my faultI dont think this part can be installed on any vehicle on planet earthI want to know if it's worth sending back because of your return policy and the fact its a flawed and defective part

It appears we sent out another set to you on 3/12 to correct this issue.  The tracking number through [redacted] is [redacted].  Please let me know if we can be of anymore service to you.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that...

this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thanks,
It’s: [redacted]
Thanks,
[redacted]

Mid Atlantic finaly issued me a credit.  Thanks for your help!

I have reviewed the following information and I see where the package was refused and it appears to be stuck at the main postal hub.  We will give a refund when the package arives here.  I would suggest contacting the post office to have an investigation started.  The other option we...

have is that I will apply a $** discount towards the purchase of the part you do need and when the other part shows up here I will refund you the remainder.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]At this point all I want is a full refund and I will source the part elsewhere. 
Regards,[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The consumer has been emailing me that the mats are still not right for his truck. He did not receive a part number to relay to the business. 
Regards,
[redacted]

I would be more then happy to issue you a refund.

Purchased item off of their website based off of product description & product serial number. Part received was mislabelled & not the correct part I needed. Actually the part I received was about 2X the price of the part I needed. I did call & the MidAtlantic Toyota Parts in Mechnicsville, VA & the person I talked to said I could keep the part. Not needing the part they sent & not wanting to rip them off I sent the part back & asked that I get a full refund & not have to pay a restock fee, as I had located the correct part from another vendor. I did send a follow up email & a hardcopy of my request to NOT receive the part originally ordered as I had located it elsewhere. They continued to send the correct part for which I asked them NOT to. I am sure if I were to send it back, they would charge a restock fee or simply lose it in transit, as I have seen others noted on complaints posted on [redacted]. STEER CLEAR of this VENDOR!

Purchased item off of their website based off of product description & product serial number. Part received was mislabelled & not the correct part I needed. Actually the part I received was about 2X the price of the part I needed. I did call & the MidAtlantic Toyota Parts in Mechnicsville, VA & the person I talked to said I could keep the part. Not needing the part they sent & not wanting to rip them off I sent the part back & asked that I get a full refund & not have to pay a restock fee, as I had located the correct part from another vendor. I did send a follow up email & a hardcopy of my request to NOT receive the part originally ordered as I had located it elsewhere. They continued to send the correct part for which I asked them NOT to. I am sure if I were to send it back, they would charge a restock fee or simply lose it in transit, as I have seen others noted on complaints posted on [redacted]. STEER CLEAR of this VENDOR!

Review: Received parts from Mid Atlantic on March 12th. Had my local Post office return to sender as I had realized they were incorrect before I opened the box. Contacted Mid Atlantic and they said this was alright. On March 23rd I contacted them again and they said some internal problem was holding up the credit but I would see it soon. On April 9th contacted them again and they said they had not received the package. Had my local Post Office track the package and it had been at the Mechanicsville post office since March 18th. I gave this information to Mid Atlantic and todate they have not responded.Desired Settlement: I want my refund!

Business

Response:

I have reviewed the following information and I see where the package was refused and it appears to be stuck at the main postal hub. We will give a refund when the package arives here. I would suggest contacting the post office to have an investigation started. The other option we have is that I will apply a $** discount towards the purchase of the part you do need and when the other part shows up here I will refund you the remainder.

Consumer

Response:

Mid Atlantic finaly issued me a credit. Thanks for your help!

Review: I ordered floor mats for a [redacted], they sent the wrong mats, I contacted by email, they ask for my VIN, I provided that information. I have not heard from them since. It's been three weeks and I have contacted them via their email address with no response.Desired Settlement: I just want the right floor mats for my vehicle.

Business

Response:

I am sorry that you received the incorrect item from us and would like to handle this for you. Please give me your order number so I may proceed.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Thanks,