Mid Cities Movers

I had no idea that when I got out there that this move was going to be in such a disarray as I said previously I mentioned that all boxes should be closed and sealed and that glass and pictures needed to be boxed upOnce again when I arrived out therefore the job ms [redacted] would not even speak to me for me to make her aware of these thingsThere was little to know communication from her since everytime we tried to make her aware of the damages to the furniture before we moved it to the truckI'm not sure what I could have done different except just refuse to do the moveI moved things that should have been Packed in a box to try and please the customerWhat do you think would have happened if I hadn't have got it allWe would be talking about how I didn't bring a big enough truck and that I was incompetent about that tooI get the impression that the [redacted] 's have done this before with previous moversI don't do crating and I didn't even know about the marble til we got ready to load itOnce again I tried to make the customer aware and all I got was hey get it loaded so I did as I was directedOne move I wish I could take back but unfortunately I Can't

Hello my name is [redacted] and I was just reading through this complaintand I would like to point out that the customer has said that the boxes were not in their prospective rooms but she says they moved them the day before so how could we have put them in the right rooms if we didn't move them She says there were movers out on this job but I have paperwork that says there were only I might add that this was a bedroom house and truck loadsThere is no way we were gonna move this bedroom house in or hours even if there were men out on this moveThe bunk beds were already dis assembled so I am not sure what she means by the guys didn't want to dis assemble the bunk bedsAnd as a courtesy to the customer we did make an effort to put the bunk beds back together although we did not dis assemble it initiallyThe customer spoke of moving things themselves and this is why there is so much clutter and things that are hard to get toShe says that the movers before us moved their items in hours but she doesn't elaborate on how much manpower was out on the previous movesWe contracted this job by the the hour for men and the truck and I believe with the volume they had we completed this move in ample amount of timea four bedroom house with two loads is an estimated completion time of to hours which is precisely what I told this customer when she booked the moveIf there was such an immense problem out there then why wasn't I called prior to when we presented her the billI feel that these are unwarranted complaints and they just want us too provide them with a free moveThere is no mention of any damaged furniture in this complaint and I believe the guys did well under the circumstancesThere will be no refund we contracted by the hour and we completed the move and the bill will stay as presentedI might suggest the customer be more prepared in her future moves and let the professionals take care of moving their household instead of them doing it themselvesI am sorry that this move has turned out the way it has but it wasn't because we didn't do our job they got moved and we completed the move in the time that was quotedI am not sure how we could have done any better than what we didPlease except my apologies that we did not meet your standards I am very sorry for our incompetence in not completing this move in the time that you felt we ere supposed to complete it inOh and if the customer had been a little more prepared as to where the stuff was to go to begin with then we might have completed this move in even less time than we did but she kept having us move things around and could not make up her mind where she wanted all of her belongings to go

I want to let you know that I did contact you in after the damage was discoveredAnd no the hardware for the bed was missing and not placed in any drawersI expected that since you are professional movers you would know that it would certainly damage a glass dining room table by putting it on it's edge on concreteThe movers should have placed it horizontally onto one of the many flat surfaces which were created by other pieces of furniture like dressers in the storage unitWrapping it in a blanket probably wouldn't have protected itbut they should have been able to figure that out As I said I was keeping an eye on my things and helping the moversSince you are covered by insurance you should have filed a claim on my behalfI could not physically watch them place each item in storageIt was not logistically possibleThey never explained that they were going to store a fragile piece of glass like thatI understood them to be professionals

Mr [redacted] knew that the items in question should have been crated and boxed up and refused to do soI have done thousands of moves and with no problemsHe doesn't know anything about my business practicesThe next time he moves he should invest in some moving boxes instead of moving his items in boxes that were meant for solo cups and toilet paperNot one of his boxes was properly packed and this is why his items got damagedThe items the way they were packed is the root of his moving woesI made him an offer he refusedI will compensate him for the damages but The furniture that he owns wasn't worth the money he paid to have it moved I am sorry he feels this way I apologize to him but he should be way more prepared for a move such as this one than he wasHis wife refused to talk to me there was no bullying out therei had a job to do and her attitude made this move way more difficult than it had to beIf she was going to be so hateful to me then maybe she should have contracted another mover to complete her moveI will entertain a reasonable settlement but to coerce me into giving him back more money than the furniture is worth is unacceptableHe can contact me and we can work out an amicable settlement

Texas contract law recognizez verbal contractsAdditionally, I have phone, text, and voicemails from you or your agents on behalf of Mid-Cities MoversEven without a written contract, the state of Texas recognizes verbal contractsI once again ask you to consider setteling this matter without the need of litigationOtherwise I will file a suit in the court of the Justice of the Peace for a small claims suit

I will address the business owners response and excuses as they appear in his letter and then I will state even more reasons why I feel we deserve a reimbursement “The boxes were not in their prospective rooms.” We moved 99% of the boxes the day before We rented a 20’ Uhaul to save the movers time of us were able to unload a 20’ Uhaul in less than an hour We neatly lined the right side and back on the garage with the boxes The movers moved around taped and labeled boxes All of the boxes they moved were left in the kitchen I did make a mistake in stating the number of guys, there were not Not sure why this is an argumentative point, but yes, I did type the incorrect number The bunk beds, the reason why the movers made loads is from sheer laziness They did not want to disassemble the frames of the bunks They were not bunked at the original location The frames would not fit in their truck assembled, so instead of taking them apart, they decided to make another trip trips would NOT have been required This additional trip was made because the movers did not want to take apart the frames and make the beds fit The assembly of the bunks were done terribly wrong The ladder was put on upside down, the rails were put on backwards and the screws that they did get into the beds were not even screwed in This “courtesy” ended up being a hassle since we had to disassemble the beds and reassemble them before my daughters could sleep in themWe have moved times in the last years Each time, a group of have moved us in 3-hours When my HUSBAND booked the move, it was scheduled for a hour move The price per hour was given to him, but it was roughly scheduled for hours My husband DID call [redacted] prior to the bill being presented and voiced a complaint Obviously we have phone records to show such Also, throughout the move, someone kept calling the head guy (brown hair) and brown hair guy kept trying to explain what was taking so long So ***, or whoever he was talking to knew it was taking longer than it shouldI am not asking or expecting a “free move”, I am asking to be reimbursed for his guys making unnecessary trips and working super slow to run the clock up I did not mention any damaged furniture in the first complaint because I had not even had time to see all of the furniture As I unpiled the stacks of furniture in the garage, I have found several damaged pieces which I will state later in this letter I did send [redacted] pictures of damaged walls, doors, the beds and other complaints Our move was a basic standard move (minus boxes) I could not have been any more prepared Its the movers responsibility to take apart the beds, unplug the appliances, wrap the items..etc If I wanted to do all of that myself, we wouldn't have hired movers I am not sure what the guys told [redacted] about the first home, but EVERYTHING was ready to go Anything that was lose was left on the kitchen counter and I moved that in my van I made or trips while they were loading up the truck The ONLY piece of furniture that I had to “move around” was the big couch that wouldn't fit in the basement Everything else was told to the guys where to put it NOTHING else was changed!!!Let me take it from the beginning on how this move started First, they were late [redacted] stated that his guys tried to call us several times to confirm the appointment, however, I am confident if you pull their phone records, there were no such calls made When the guys showed up, the first thing the brown haired guy said to me was (and I don't remember the exact wording..but I can get close) how much time do you have? I like to ask that at the beginning so we know My response was well, I only pulled out a certain amount of money out of the ATM, so it cant take all day The guys then started moving Here is a list of the items they were to move:couch, tv stand, tv, (give or take a few) taped up and labeled boxes, refrigerator, twin size bed (half of the bunk), tv stand, small shelf, small desk, key board and stand, dresser, twin bed (another part of the bunk), 9xcube shelf, tv stand, tv, dresser, queen size bed, toddler bed, dresser, tv stand, tv, 9xcube shelf, book shelf, king bed, tv, dressers, end tables, desk, washer and dryer, or folding tables, kid size folding table and small chairs, lawn mower, Rubbermaid of lawn equipment, 4-plastic rolling shelves, sets of garage shelves, queen size head board and foot board, pair of old shutters, heat press, ironing board, commercial size iron, or more cube shelves, another small end table, rug, couch and recliners There may have been a few other items, but this is the majority There were no other boxes, no kitchen table, no clothes or another other small items I am not sure how I am expected to be more prepared for a move I can not wrap up furniture or put tvs in a box??? It took the movers hours to load the truck At this was without loading the garage items (washer and dryer, shelving and twin beds) They did tell me that the twin beds would not fit as is and they wanted to make another trip so they didn't have to take the frames apart I was left alone, with guys, I didn't know what to tell them I couldn't say “you know, you are taking too long, take them apart and hurry up” Our items were already loaded so I didn't have much of a choice I needed to go with whatever they said so I wouldn't put myself or my belongings in a bad position When we got to the new home, I warned them that there was a basement They were not happy, however, that is not my problem We walked through the house and I showed them where everything was going to go After unloading a little while, they asked for a small break, which was fine, but I didn't expect one of the guys to lay down on a furniture pad under our trees They did start getting furniture in They were just as slow unloading as loading Every time I said something needed to go to the basement, they would groan and make me feel guilty The couch that was supposed to go to the basement did not fit They did try very hard by taking off the legs, but it was not fitting So, they had to move it back up the 1/flight of stairs and leave in the living room I did not change my mind about where to put many things, this was the only item and it just wouldn't fit When the guys would come in with something like the heat press, they would say “office?” since that was on the first floor, and when I would say basement, they just gave me a terrible look and groaned After they unloaded the first load, we headed back to the old house I was walking around trying to make sure all of the items were taken and take nails out of the walls, ect, and I walked outside and one guy is sitting in half of my recliner in my garage, SMOKING WITH HIS SHOES OFF I made a comment “you may want to get insoles if your feet hurt” and he just said “its just hot” After this second (unnecessary) load, they started unloading at the new house By this time I am texting and calling my husband who was out of town to let him know they are still moving My husband did call [redacted] before the bill was presented and complained about the time [redacted] did call the brown haired guy and he was trying to explain what took so long This conversation happened several times throughout the move also I kept hearing the brown haired guy trying to reason why the move was taking so longAgain, I am positive phone records would show this activity I did pay them the amount they said was due, because I didn't want angry guys on my property After they left I discovered MANY damaged items Most of these I sent to [redacted] on his cell, but after realizing he didn't care, I stopped sending him proof and decided to report his shady company Here are some of my complaints:A dresser and a coffee table were moved into the garage I did not see that they left them there, since they piled garage shelving on top of everything These items were not supposed to be moved into the garage This was pure laziness The washer was hooked up wrong They busted the knobs when connecting it so we had to call a plumber out when our laundry room flooded the following day ($charge) Then .they also busted the hose that connects the washer to the drain pipe which we had to replace that following day My Keurig also was broken in transit We had to go out and purchase a new one ($119)The coffee table that was left in the garage that had stuff thrown on top of it, is terribly scratched and will need to be replacedThis was an item I just purchased from someone in Rendon($150)The bottom of my refrigerator wont snap back on I do not know how to fix this There is a huge hole in a door at the old house.There are SEVERAL holes in the walls and orners at the new house cased by themAgain, I am not asking for a free move, I was just asking to be reimbursed for wasted time on an extra trip and just all in all slowness I can ask for more since I have documented proof of all the damages caused by his crew, however, I was hoping he would do the correct thing and just reimburse us for wasted time According to ***, his guys did nothing wrong He made the comment if it is not in a box it just gets thrown wherever I am not sure how to get shelving and a dresser and a coffee table in a box [redacted] did tell my husband he would give some refund if we didn't report him to Angieslist and Revdex.com, but this crook needs to be reported After reviewing his company on several other sites, this is his business practice Pay off people not to report him This crew took advantage of a single lady home alone and ripped me off I do have pictures to show damages, invoices for repairs, phone records and anything else that may be needed to come to an agreement

To whom it may concern,My name is [redacted] and I am the owner of mid-cities moversI am writing this letter in reference to this complaintThis move was the most disorganized move I have ever seen in my years of moving folksThere was not one single box that wasn't collapsed from the previous moveSometimes you show up on a move and you just know that things are not going to go wellthis is one of those timesThe customer did not go out and buy one single moving boxInstead they had their belongings in odd size boxes and there were things protruding from themI packed it in the truck as best as I couldI can not believe as many times as these customers have moved that they did not know how to properly prepare for this moveAll mirrors if they are to be transported should have been at least covered in mirror cartonsMarble should have been in a crateI tried to tell the customer about these things but she wasn't trying to hear anything I said to herThe furniture was in complete disarray legs weak and falling offThe reason the buffet got damaged was because one of the boxes that the customer asked us to move poked through the padding that I used for their furniture and pushed down on the buffet that had seen much better daysThe buffet was so used and so old that I am quite sure that it had been damaged from a previous moveIn fact over time we tried to point out that the furniture was damaged we went to find the customer and she was in another room in tears from I guess the stress of moving and the fact that I pointed out how poorly everything was packedThey did not even go out and buy one single moving boxInstead they went out and searched for boxes from a dumpster that had heavy items packed in them that were ***ed tissue paper or solo cupsIt is quite simple to explain how this move went so badYes I did have to push the move back a day because I was not able to get back in time on the Friday the 3rd of june so I did have to reschedule the move to saturday the 4th of juneI gave them days notice and if that had been such an issue they could have searched for another mover and had some one else move themWhen I arrived at the location on moving day the customer did not even want to address me and instead just addressed the other gentlemen that assisted me with this jobThis was not a local move but it was packed as though it wasit is one thing to pack like you are moving in a local fashion you can get away with packing belongings in this manner but when you are driving miles with these belongings they should be packed in a much more efficient mannerI do understand and I regret that this move turned out like it didI realize now I should have simply refused to transport this moveBut due to my loyalty and my word that I would perform this move for these customers I did not walk away from this move when my instincts told me tooThis move started off poorly and was destined to end poorlyAll I can do is apologize to the customer and plead for forgivenessAs far as the guys that were helping me unload this shipment they did not say a word to me about this shipment they did their job and I paid them and they leftAll of this that the customer has said about them is hearsay and has no meritThe horse trailer they say I moved them in was a wells cargo utility trailer foot in length and feet high and feet wideAll of these items fit inside this cargo trailerEverything was covered in pads and the mirrors and glass would have fared much better if they had been packed properlyI regret this move and will diligently avoid another move like this in the future.Yours truly, [redacted] ***mid-cities movers

I would like to reiterate that I am again truly sorry for the circumstances that have arose for us not being able to complete this move for you sirI am also sorry that I am not at liberty to provide compensation for a move that this firm has not completedThere is no written contract for services rendered therefore there will be no compensationI wish you well in the future sir and as far as I am concerned this matter is closedYours truly, [redacted] mid-cities movers

Once again, Mr***'s statements are contradictoryThe repairman's business card was included with the invoice that was sent to the email address provided by Mr***I feel that Mr [redacted] had no intention on covering the cost of the repair of this item even though he verbally agreed to prior to leaving our homeI am requesting that the Revdex.com review this business practices and lower its ratingThe consumers deserve an accurate representation of this company and its current rating does not reflect its performance

I guess it's your companies standard business practice for your crews to smoke on the clients furniture, take their shoes off and lay under the tree while getting paid by the hour Since a courtesy reimbursement will not be given for the crew making an unnecessary trip which took over an hour, I will be requesting compensation for all damages done to my belongings and both properties I will have a detailed list with repair and replacement costs submitted asap, but here are just a few of the major items I have found Vintage refurbished coffee table that was thrown in garage (due to the crew being too lazy to move it) and several items thrown on top The entire top is damaged and will have to be sent back to the business to be repainted The cost of the table is $150.We had to call out a plumber the following day due to the crew hooking up the washer incorrectly and busting the water spouts. The crew also cracked the drain hose to the washer which caused a huge leak$12The washer continued to leak and we discovered the crew damaged the bottom of our washer and it is not fixableA new washer is costing us $355.When the crew unhooked the I've maker line at the old house, they broke something which caused the kitchen and cabinet under the sink to flood One of the guys said I needed to buy a cap for a line I did and it didn't fix the problem so we had to have the water turned off Whatever damages the landlord charges us for flooding the cabinet will be passed on to you The crew also left a huge hole in the coat closet door It's too big to be replaced, so whatever charges the landlord bills us for, will be passed on to you There are multiple holes in walls and corners damaged all over the new house Once I can get these looked at, I will be able to provide you with a total for those repairs We will not just walk away from this situation Not only were we ripped off by a crew who was lazy and knew how to ride a clock, we are now left with damages due to neglect from this "professional" crew

Hello Ms ***,I am writing this letter in reference to this complaintI do understand that with the way life is very quickly moving by that someone can quickly lose time in addressing issues when it comes to problems or damages concerning a move that happened way back in June of the previous year
I would like to wage a formal apology concerning this move but I do not recall even getting a phone call addressing this moveI can assure you that it is not our policy to sweep such things under the rug but expecting us to remember a move that happened nine months ago is quite impossibleWe obviously put the hardware somewhere in your belongings and I am sure with a little searching the hardware could possibly be locatedWe usually put hardware in the night stand or dresser so I would advise you to look there for the hardwareAs far as the glass table top if we aren't provided with any protection for glass table tops when being moved into storage then I am sorry but we are not responsible for any damages after the customer has signed and released us from the jobMight I suggest in the future that you should provide the next mover with some kind of protection for some of your more fragile itemsAgain I am truly sorry for the items in question and maybe we can both learn from the mistakes made out there on this movePlease accept our apologies and it is not a common practice to make mistakes like this out on any move we do.yours truly,*** ***mid-cities movers

In response to this dispute I would like to start by adding That Ms *** called me @ 8:pm on a Saturday night intoxicated and demanding that I come out immediately and fix a dresser that when my guys left was fully in tactThe customer was in a mad rush to get us off the clock and when my guys
asked if they could put the mirror on they replied no they would handle it themselvesIt appears to me that when the customer pushed the dresser back from the wall they broke the legs themselves and they wish us to repair it even though they did the damage themselvesWe had moved her and it took over a month before she ever contacted us concerning this moveI feel as though the ***'s are simply looking for a free move and since in this case they only paid us $they are requesting we give them money back plus the free moveI have contacted Mr *** and I again apologized to him about this and in good faith I am prepared to have their furniture fixed by my furniture repairmanI am still prepared to do this for them even though I feel these were damages that occurred by the customer themselvesI am not going to settle this claim for $that I feel is totally unreasonable and I can have this furniture repaired for considerably less moneyWe are deeply sorry for the way this move turned out and as I said before I would be willing to have the furniture repaired as a token of our responsibly to the customer on this moveAs far as the time for me to come out and look I had told Ms *** I would come out to her residence I actually got called out of town on business that day and I simply forgot to give them a call and if they were really concerned with this all they had to do was pick up the phone and give me a call and I would have been more than happy to come out and meet with them the following day or subsequent days adapting to their schedule as much as possibleThis is very unfortunate and again apologize for all this inconvenience that was createdSo if they want us to repair the item then we will have to come and remove the item from their home take and have it repaired and then returned to them after it is repaired

Yes, I did call him in the evening of the night we discovered the screws to the mirror hidden in my husband’s sock drawer nearly a month later. Impossible I was intoxicated as my husband nor myself drink alcoholic beverages. Nothing at all was mentioned regarding how much time it took for the move. We were happy to pay for however long it took. This is a low blow from Mr*** as he’s looking for excuses.Mr*** is pretending “his movers” did our move, when in fact he (*** ***) was one of the men that moved us and is in fact the man that I directly asked if there was anything wrong with the dresser when I saw him on the floor with his arm underneath the dresser and he responded “no” to me that everything was fine.*** *** advised me over the phone that he would be at our house at 9am on Sunday, March 24th to look at the damage and to give him time to “figure out how he’s going to fix it” *** didn’t show up, nor did he call. We (the customer) shouldn’t have to call a business owner to remind him of his commitment! He purposely didn’t show up and called my husband on the 26th of March to ask why we filed a claim with the Revdex.com? My husband asked him would he have even called us had we not filed a Revdex.com claim and *** *** advised my husband “no”. We are not looking for a free move, we’re looking to have our furniture repaired to the condition it was in before Mid Cities Movers moved us. Mr*** is only focusing on the dresser, but is my certified letter to him I advised not only was it the dresser legs that they broke off, but the scratches on the chest of drawers that I pointed out to his helper on the day of the move and the holes in the leather sectional that I also pointed out on moving day. We don’t accept his offer of coming to take our furniture to have it repaired. He didn’t show up the first time he offered this and now we cannot trust him with our furniture. I have already contacted Progressive Insurance which is what *** *** advised me to do when I originally contacted him. Progressive Insurance advised me of his $1K deductible and their estimate would be $for the claim. I did what *** advised us to do, now he’s trying to get out of paying the claim. *** *** is not an honest business man and we are fully prepared to take him to court over this damage that he and his mover did to our furniture. We spent nearly $4K on furniture (receipts can be provided) and expected the “professional move” that *** advised us would take place. We expected our furniture to be handled with care and moved professionally. He isn’t an honest businessman and seems to want to take “low blows” at people to avoid paying for his mistakesIf *** refers to his contract where it states the carrier liability is to pay $per pound for loss or damage, we’re not asking for anything more than that to repair our furniture. Please advise if you need further information from us before we proceed with taking this to court

The service was performed, the customer was informed before the job that there is a three hour minimumThat doesn't mean the move will be completed in three hoursThe customer signed the contractWe get paid by the hour for the services performed*** *** ***

I had a verbal contract for servicesUnder state law, a verbal contract is a contractI lost two days of work due to the failure of Mid-Cities moversAdditionally, I lost the monies for the additional costs (those above the contracted and agreed amount of $315) of utilizing an alternate company to moveI want some form of monetary compensation for actual lost wages and services due to the breach of contract by Mid-Cities MoviersI want an amiable solution before I am forced to investigate litigative solutions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11492671, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.It's unbelievable that this back and forth is still going onI really am questioning the integrity of the Revdex.com in the face of such obvious negligence and liesThe "settlement" the mover offered was $The value of the damaged antiques is thousands of dollarsWe were only asking for a small settlement under $2,but will now seek full damages in small claims courtI am not going to waste more of my time typing what I've stated time and again to this agencyLook at the facts, look at the neglect, and ask yourself if a supposed professional mover treated you this way, what would you do? How would you feel to have trusted a mover to move your family valuables, then they arrive broken, and the mover spins lies about proper boxes and crating, when he's supposed to be the one to paid to move those items safelyEverything he said about informing us of crating and boxes is a lieWe paid $3,to have our small house moved and they failedPlease read the reviews on Yelp and other review-based websitesWhy are we still going through this process?
Regards,
*** ***

To whom it may concern,I have apologized for my inadequacies concerning this move and any thing I say to reiterate what the customer has said concerning this matter would be wrongI will not pay for a replacement when that would not be necessary for the repair of this item I wished I had taken pictures of the damage that is in question so I could explain how the item could be repaired but it was late and the customer was showing us the door before I could get picturesI will not pay for repairs under these circumstancesI will take the side board to my repairman and will pay for the repairs that would be necessaryI am afraid that anything I do besides giving her back half the cost for the move would not be satisfactory for Ms***She never said a thing about the dresser until I refused to pay for the repairs to the side boardI am sorry once again for the things that happened out on this moveI did not receive a letter for the damages just an invoice and if I am paying for repairs the least I could do is discuss the repairs with the repair manI am only responsible for cents a pound per article as mandated by the state of Texas and I would be more than happy to cut a check for this if Ms *** wants to submit a formal letter as to the validity of this claimThis is very unfortunate and I am truly sorry but I can not take this backJust wish to close this and move onOnce again I am very sorry for this oversight. Yours truly,*** ***mid-cities movers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11492671, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Mr*** has convinced himself that he has no responsibility for the damage and destruction to our personal items that he agreed to moveWe hired him under the pretense that he was a professional moverHe broke glass, tried to hide it in our trash can, and as a result, my wife cut her hand trying to get it outHe bullied my wife and obsessed about boxes that were sealed, though he claims they weren'tHis own helpers spoke poorly of him during the loadHe broke antique marble and crushed the top of an antique buffetHe scratched an antique dining table and said our furniture was "old", that's why it brokeExcuses have been made for everythingHe never made an inventory of items or their condition, nor did he give us any pre-move instructionsHe even denied knowing we had a marble top before the move! How can any professional mover not know what he is moving, especially antiques?? Upon delivery of the items, his contracted helpers even criticized his poor load and his attitudeHis demand for a cashiers check upon arrival at my doorstep suggests he knew he damaged items and was afraid I'd stop a checkWe want compensation for our damaged/destroyed items and an end to his ability to negatively affect other people's livesA Moving company is supposed to be trusted to treat a family's belongings with respect and great careMr*** will destroy cherished items from more families if he continues to be allowed to do business
Regards,
*** ***

This document is in response to *** ***'s summary of the move from Frisco, TX to Fayetteville, ARMr***'s document is a collection of poor excuses and mistruthsIf you go to the Mid City Mover's home page (mid-citymovers.com), you will see promises of taking care of customersYou'll see the promise that "your valuables are guaranteed a safe delivery to your new location." Their page also states "we will provide you with the gentlest care for all your valuables." Mr*** agreed to move our belongings safely and failed to fulfill those promises My family has moved several times and we have never had issues with movers until nowIncompetence separates Mid City Movers from the others we have usedNo other movers required us to put marble and mirrors in boxesThey used packing blankets and wrapped and stored them on their truck professionallyWe boxed almost all our items as requested by Mr***He complained about "odd size boxes"I would guess that most of America uses odd shaped boxes due to personal items not all being the same sizeThere was nothing "protruding" from boxes as he falsely stated. Mr*** blames the age of our furniture for the reason they brokeOld furniture is referred to as "antiques" to most professional movers, and Mr*** has shown that he has no respect or interest in moving antiquesNothing was damaged until he carelessly stuffed his trailer full of our valuablesSomeone with alleged years of experience should know how to safely deliver a modest bedroom home. Regarding changing the moving day, two days is not enough time to find a mover after a contract has been signed agreeing on a moving dayThere was stress and lost income due to the breach in contract. Mr*** demanded to be paid when he arrived at the house in FayettevilleHe also demanded a cashiers check instead of the company check that my job was going to give himMy suspicion is that he knew he broke and damaged items and didn't want to risk us stopping the check to help pay for those items The men helping Mr*** took pictures of the back of the trailor before they started unloading and said they've never seen a home packed so badlyI have the name and phone number of one of those men if neededHe will testify to the unprofessionalismHe also saw the damaged and broken itemsI encourage you to read Yelp reviews of Mid City MoversYou will see horror stories way worse than mineMr*** has a track record of incompetenceWe had a track record of perfect moves before hiring himPlease help protect the public from this manBy the way, my wife was crying upon seeing her valuables disrespected and destroyed, not from "the stress of the move"
Regards,
***
** ***

Hello my name is [redacted] and I was just reading through this complaint. and I would like to point out that the customer has said that the boxes were not in their prospective rooms but she says they moved them the day before so how could we have put them in the right rooms if we didn't move them....

She says there were 4 movers out on this job but I have paperwork that says there were only 3. I might add that this was a 4 bedroom house and 2 truck loads. There is no way we were gonna move this 4 bedroom house in 3 or 4 hours even if there were 6 men out on this move. The bunk beds were already dis assembled so I am not sure what she means by the guys didn't want to dis assemble the bunk beds. And as a courtesy to the customer we did make an effort to put the bunk beds back together although we did not dis assemble it initially. The customer spoke of moving things themselves and this is why there is so much clutter and things that are hard to get to. She says that the movers before us moved their items in 3 hours but she doesn't elaborate on how much manpower was out on the previous moves. We contracted this job by the the hour for 3 men and the truck and I believe with the volume they had we completed this move in ample amount of time. a four bedroom house with two loads is an estimated completion time of 6 to 8 hours which is precisely what I told this customer when she booked the move. If there was such an immense problem out there then why wasn't I called prior to when we presented her the bill. I feel that these are unwarranted complaints and they just want us too provide them with a free move. There is no mention of any damaged furniture in this complaint and I believe the guys did well under the circumstances. There will be no refund we contracted by the hour and we completed the move and the bill will stay as presented. I might suggest the customer be more prepared in her future moves and let the professionals take care of moving their household instead of them doing it themselves. I am sorry that this move has turned out the way it has but it wasn't because we didn't do our job they got moved and we completed the move in the time that was quoted. I am not sure how we could have done any better than what we did. Please except my apologies that we did not meet your standards I am very sorry for our incompetence in not completing this move in the time that you felt we ere supposed to complete it in. Oh and if the customer had been a little more prepared as to where the stuff was to go to begin with then we might have completed this move in even less time than we did but she kept having us move things around and could not make up her mind where she wanted all of her belongings to go.