Sign in

Mid Cities Movers

Sharing is caring! Have something to share about Mid Cities Movers? Use RevDex to write a review
Reviews Mid Cities Movers

Mid Cities Movers Reviews (33)

I will address the business owners response and excuses as they appear in his letter and then I will state even more reasons why I feel we deserve a reimbursement.  “The boxes were not in their prospective rooms.”  We moved 99% of the boxes the day before.  We rented a 20’ Uhaul to save the movers time.  3 of us were able to unload a 20’ Uhaul in less than an hour.  We neatly lined the right side and back on the garage with the boxes.  The movers moved around 20 taped and labeled boxes.  All of the boxes they moved were left in the kitchen.  I did make a mistake in stating the number of guys, there were 3 not 4.  Not sure why this is an argumentative point, but yes, I did type the incorrect number.  The bunk beds, the reason why the movers made 2 loads is from sheer laziness.  They did not want to disassemble the frames of the bunks.  They were not bunked at the original location.  The frames would not fit in their truck assembled, so instead of taking them apart, they decided to make another trip.  2 trips would NOT have been required.  This additional trip was made because the movers did not want to take apart the frames and make the beds fit.  The assembly of the bunks were done terribly wrong.  The ladder was put on upside down, the rails were put on backwards and the screws that they did get into the beds were not even screwed in.  This “courtesy” ended up being a hassle since we had to disassemble the beds and reassemble them before my daughters could sleep in them. We have moved 3 times in the last 5 years.  Each time, a group of 3 have moved us in 3-4 hours.  When my HUSBAND booked the move, it was scheduled for a 3 hour move.  The price per hour was given to him, but it was roughly scheduled for 3 hours.  My husband DID call [redacted] prior to the bill being presented and voiced a complaint.  Obviously we have phone records to show such.  Also, throughout the move, someone kept calling the head guy (brown hair) and brown hair guy kept trying to explain what was taking so long.  So [redacted], or whoever he was talking to knew it was taking longer than it should. I am not asking or expecting a “free move”, I am asking to be reimbursed for his guys making unnecessary trips and working super slow to run the clock up.  I did not mention any damaged furniture in the first complaint because I had not even had time to see all of the furniture.  As I unpiled the stacks of furniture in the garage, I have found several damaged pieces which I will state later in this letter.  I did send [redacted] pictures of damaged walls, doors, the beds and other complaints.  Our move was a basic standard move  (minus boxes).  I could not have been any more prepared.  Its the movers responsibility to take apart the beds, unplug the appliances, wrap the items..etc.  If I wanted to do all of that myself, we wouldn't have hired movers.  I am not sure what the guys told [redacted] about the first home, but EVERYTHING was ready to go.  Anything that was lose was left on the kitchen counter and I moved that in my van.  I made 2 or 3 trips while they were loading up the truck.  The ONLY piece of furniture that I had to “move around” was the big couch that wouldn't fit in the basement.  Everything else was told to the guys where to put it.  NOTHING else was changed!!!Let me take it from the beginning on how this move started.  First, they were late.  [redacted] stated that his guys tried to call us several times to confirm the appointment, however, I am confident if you pull their phone records, there were no such calls made.  When the guys showed up, the first thing the brown haired guy said to me was (and I don't remember the exact wording..but I can get close) how much time do you have?  I like to ask that at the beginning so we know.  My response was…well, I only pulled out a certain amount of money out of the ATM, so it cant take all day.  The guys then started moving.  Here is a list of the items they were to move:couch, tv stand, tv, 20 (give or take a few) taped up and labeled boxes, refrigerator, twin size bed (half of the bunk), tv stand, small shelf, small desk, key board and stand, dresser, twin bed (another part of the bunk), 9x9 cube shelf, tv stand, tv, dresser, queen size bed, toddler bed, dresser, tv stand, tv, 9x9 cube shelf, book shelf, king bed, tv, 2 dressers, 2 end tables, desk, washer and dryer, 3 or 4 folding tables, kid size folding table and 4 small chairs, lawn mower, Rubbermaid of lawn equipment, 4-5 plastic  rolling shelves, 2 sets of garage shelves, queen size head board and foot board, pair of old shutters, heat press, ironing board, commercial size iron, 2 or 3 more cube shelves, another small end table, rug, couch and 2 recliners.  There may have been a few other items, but this is the majority.    There were no other boxes, no kitchen table, no clothes or another other small items.  I am not sure how I am expected to be more prepared for a move.  I can not wrap up furniture or put tvs in a box???  It took the movers 3 hours to load the truck.  At this was without loading the garage items (washer and dryer, shelving and 2 twin beds).  They did tell me that the twin beds would not fit as is and they wanted to make another trip so they didn't have to take the frames apart.  I was left alone, with 3 guys, I didn't know what to tell them.  I couldn't say “you know, you are taking too long, take them apart and hurry up”.  Our items were already loaded so I didn't have much of a choice.  I needed to go with whatever they said so I wouldn't put myself or my belongings in a bad position.  When we got to the new home, I warned them that there was a basement.  They were not happy, however, that is not my problem.  We walked through the house and I showed them where everything was going to go.  After unloading a little while, they asked for a small break, which was fine, but I didn't expect one of the guys to lay down on a furniture pad under our trees.  They did start getting furniture in.  They were just as slow unloading as loading.  Every time I said something needed to go to the basement, they would groan and make me feel guilty.  The couch that was supposed to go to the basement did not fit.  They did try very hard by taking off the legs, but it was not fitting.  So, they had to move it back up the 1/2 flight of stairs and leave in the living room.  I did not change my mind about where to put many things, this was the only item and it just wouldn't fit.  When the guys would come in with something like the heat press, they would say “office?” since that was on the first floor, and when I would say basement, they just gave me a terrible look and groaned.  After they unloaded the first load, we headed back to the old house.  I was walking around trying to make sure all of the items were taken and take nails out of the walls, ect, and I walked outside and one guy is sitting in half of my recliner in my garage, SMOKING WITH HIS SHOES OFF.  I made a comment “you may want to get insoles if your feet hurt” and he just said “its just hot”.  After this second (unnecessary) load, they started unloading at the new house.  By this time I am texting and calling my husband who was out of town to let him know they are still moving.  My husband did call [redacted] before the bill was presented and complained about the time.  [redacted] did call the brown haired guy and he was trying to explain what took so long.  This conversation happened several times throughout the move also.  I kept hearing the brown haired guy trying to reason why the move was taking so long. Again, I am positive phone records would show this activity.  I did pay them the amount they said was due, because I didn't want 3 angry guys on my property.  After they left I discovered MANY damaged items.  Most of these I sent to [redacted] on his cell, but after realizing he didn't care, I stopped sending him proof and decided to report his shady company.  Here are some of my complaints:A dresser and a coffee table were moved into the garage.  I did not see that they left them there, since they piled garage shelving on top of everything.  These items were not supposed to be moved into the garage.  This was pure laziness.  The washer was hooked up wrong.  They busted the knobs when connecting it so we had to call a plumber out when our laundry room flooded the following day.  ($60 charge).  Then….they also busted the hose that connects the washer to the drain pipe which we had to replace that following day.  My Keurig also was broken in transit.  We had to go out and purchase a new one.  ($119)The coffee table that was left in the garage that had stuff thrown on top of it, is terribly scratched and will need to be replaced. This was an item I just purchased from someone in Rendon. ($150)The bottom of my refrigerator wont snap back on.  I do not know how to fix this.  There is a huge hole in a door at the old house.There are SEVERAL holes in the walls and orners at the new house cased by them. Again, I am not asking for a free move, I was just asking to be reimbursed for wasted time on an extra trip and just all in all slowness.  I can ask for more since I have documented proof of all the damages caused by his crew, however, I was hoping he would do the correct thing and just reimburse us for wasted time.  According to [redacted], his guys did nothing wrong.  He made the comment if it is not in a box it just gets thrown wherever.  I am not sure how to get shelving and a dresser and a coffee table in a box.  [redacted] did tell my husband he would give some refund if we didn't report him to Angieslist and Revdex.com, but this crook needs to be reported.  After reviewing his company on several other sites, this is his business practice.  Pay off people not to report him.  This crew took advantage of a single lady home alone and ripped me off.  I do have pictures to show damages, invoices for repairs, phone records and anything else that may be needed to come to an agreement.

Hello my name is [redacted] and I would to start off by expressing my utmost apologies to Mr [redacted] in this tragic outcome of this move. I apologize for our inability to get out here on this move on the time and date requested. There are times when a situation arises where things do not go completely...

as planned. Due to mechanical difficulties and the fact that I did not have a replacement for the mechanical breakdown we were not able to complete this move for you. We were very busy the week that we were supposed to have completed this move and we obviously did not and were not able to complete this move I am terribly sorry for the inconvenience and we will try to do better in the future. I do not see how we could possibly pay for lost wages or another company to complete your move. It is simply not feasible that we do that. again please except my utmost apologies and good luck to you sir

I have read Mr. [redacted]'s response and not only is it inaccurate but it is filled with nothing more than false allegations and a lack of personal responsibility. At no point was Mr. [redacted] in an hostile working environment. Mr. [redacted] and his movers provided over five hours of moving services from a storage facility to our home. If he were truly in an hostile working environment, he could have stopped the job at any point and removed himself and his employees from the premises. He obviously did not because a hostile environment did not exist. Neither did any threatening telephone calls. It upsets me that rather than take personal responsibility for his errors, Mr. [redacted] has resolved to personally attacking the character of myself and my husband. Once again, if there was at any point in time a threat of physical harm, I would assume that Mr. [redacted] would react as any responsible employer and not only remove himself from the environment but also contact the local authorities. In regards to Mr. [redacted]'s tardiness, as an experienced mover of over 30 years, Mr. [redacted] simply had the right to decline the move had he felt in his personal experience that time of the day would pose a problem. Since he accepted the date and the time of the job, I as the consumer assumed that this experienced professional had used his better judgement when agreeing to the start time of the job. Mr. [redacted] showed no remorse or care for the damage of our property. His solution to the damage that he caused to our front door was to color the [redacted]s in with a black Sharpie [redacted]er. For an $1300 brand new door, I find this unacceptable. We closed on our house only hours prior to the move, therefore no damage was present to the door prior to Mr. [redacted]'s contact. The damage to our front door could have easily been prevented had Mr. [redacted] simply measured the threshold of the door prior to attempting to force the refrigerator through. I believe than any experienced mover would have measured the threshold of the door prior to attempting to bring the refrigerator in order to prevent damage to the customer's home. Mr. [redacted] lazily failed to take any precaution for our property and became upset when we held him accountable for his negligence.  For every item that he damaged, Mr. [redacted] blamed the quality of the construction of the product rather than take responsibility for the damage that he personally caused. He also caused the damage to our dresser, which was perfectly fine prior to his handling. Once again Mr. [redacted] attempted to blame the quality of the product rather than take personal accountability for his mistake. The bed rail that Mr. [redacted] damaged is beyond repair and must be reconstructed for it to safely be used in our home. Mr. [redacted] stated "I have a guy that can fix that for $50" I find this unacceptable that any bed rail can be effectively repaired for $50. Especially when I had just witnessed the type of patchwork that Mr. [redacted] attempted to damage to our front door. I told Mr. [redacted] that I would contact Haverty's furniture store where the bed was originally purchased to inquire about their furniture repair services. He agreed that he would cover the cost of the repairs at our choice of vendor. After contacting Haverty's, I was informed that they do not provide in-house repairs. I was referred to a local repairman and took the bedrail there for repairs. The total cost the replace the bedrail was $270 which included the cost of the materials, labor, and tax. The bed was not able to be safely repaired and rather required reconstruction due to the extent of the damages. I feel that this is an acceptable cost for a bed that originally retailed at $1000. Without reconstructing this bedrail, we would not be able to utilize the entire bed. Mr. [redacted] provided an email address for the submission of the claim. It further upsets me that Mr. [redacted] stated in his response that the quote to repair our bed was too expensive but later states that a claim or complaint was never submitted. His statements are contradictory and further demonstrates that Mr. [redacted] is not honest in his business practices. How could he declare that the cost of the repairs were too expensive, had he not received the submitted claim? The claim and invoice were submitted to the email address provided by Mr. [redacted], M[redacted][email protected], on October 14, 2015 at 1:46 pm. Mr. [redacted] and his office has yet to respond to the submitted claim. Once again, Mr. [redacted] has failed to take responsibility for his actions. You will find that a simple google search of Mid-Cities Movers will yield reviews that mirror our experience with Mr. [redacted] and Mid-Cities Movers. Mr. [redacted] has handled his other customers with the same lack of care, respect, and has caused damage to the property of others all while failing to take any responsibility. I must admit that I failed to properly read reviews of this company prior to using them to provide moving services..  As a consumer, we work hard for our property and value our belongings. It is unacceptable that a business owner such as Mr. [redacted]'s could damage our property and not only deny responsibility and compensation but then demean the character of the patrons who support his business. Please do the community a favor and decrease the rating of this business. Mr. [redacted] has not contacted myself or my husband following this incident to offer any compensation for our damages. He has not issued any apology. This type of business practice makes it hard for a consumer like myself to trust the small business owner which is not fair to numerous of small business owners who take pride in their work and demonstrate integrity when providing service to their patrons. I would not recommend this business to anyone and other customer reviews of this company will show that Mr. [redacted]'s behavior is not an isolated incident but rather common practice.

Once again, Mr. [redacted]'s statements are contradictory. The repairman's business card was included with the invoice that was sent to the email address provided by Mr. [redacted]. I feel that Mr. [redacted] had no intention on covering the cost of the repair of this item even though he verbally agreed to prior to leaving our home. I am requesting that the Revdex.com review this business practices and lower its rating. The consumers deserve an accurate representation of this company and its current rating does not reflect its performance.

Mr [redacted] knew that the items in question should have been crated and boxed up and refused to do so. I have done thousands of moves and with no problems. He doesn't know anything about my business practices. The next time he moves he should invest in some moving boxes instead of moving his items in boxes that were meant for solo cups and toilet paper. Not one of his boxes was properly packed and this is why his items got damaged. The items the way they were packed is the root of his moving woes. I made him an offer he refused. I will compensate him for the damages but The furniture that he owns wasn't worth the money he paid to have it moved I am sorry he feels this way I apologize to him but he should be way more prepared for a move such as this one than he was. His wife refused to talk to me there was no bullying out there. I had a job to do and her attitude made this move way more difficult than it had to be. If she was going to be so hateful to me then maybe she should have contracted another mover to complete her move. I will entertain a reasonable settlement but to coerce me into giving him back more money than the furniture is worth is unacceptable. He can contact me and we can work out an amicable settlement.

I had no idea that when I got out there that this move was going to be in such a disarray as I said previously I mentioned that all boxes should be closed and sealed and that glass and pictures needed to be boxed up. Once again when I arrived out therefore the job ms [redacted] would not even speak to me for me to make her aware of these things. There was little to know communication from her since everytime we tried to make her aware of the damages to the furniture before we moved it to the truck. I'm not sure what I could have done different except just refuse to do the move. I moved things that should have been Packed in a box to try and please the customer. What do you think would have happened if I hadn't have got it all. We would be talking about how I didn't bring a big enough truck and that I was incompetent about that too. I get the impression that the [redacted]'s have done this before with previous movers. I don't do crating and I didn't even know about the marble til we got ready to load it. Once again I tried to make the customer aware and all I got was hey get it loaded so I did as I was directed. One move I wish I could take back but unfortunately I Can't.

I want to let you know that I did contact you in 2015 after the damage was discovered. And no the hardware for the bed was missing and not placed in any drawers. I expected that since you are professional movers you would know that it would certainly damage a glass dining room table by putting it on it's edge on concrete. The movers should have placed it horizontally onto one of the many flat surfaces which were created by other pieces of furniture like dressers in the storage unit. Wrapping it in a blanket probably wouldn't have protected it. but they should have been able to figure that out . As I said I was keeping an eye on my things and helping the movers. Since you are covered by insurance you should have filed a claim on my behalf. I could not physically watch them place each item in storage. It was not logistically possible. They never explained that they were going to store a fragile piece of glass like that. I understood them to be professionals.

To whom it may concern,My name is [redacted] and I am the owner of mid-cities movers. I am writing this letter in reference to this complaint. This move was the most disorganized move I have ever seen in my 27 years of moving folks. There was not one single box that wasn't collapsed from the...

previous move. Sometimes you show up on a move and you just know that things are not going to go well. this is one of those times. The customer did not go out and buy one single moving box. Instead they had their belongings in odd size boxes and there were things protruding from them. I packed it in the truck as best as I could. I can not believe as many times as these customers have moved that they did not know how to properly prepare for this move. All mirrors if they are to be transported should have been at least covered in mirror cartons. Marble should have been in a crate. I tried to tell the customer about these things but she wasn't trying to hear anything I said to her. The furniture was in complete disarray legs weak and falling off. The reason the buffet got damaged was because one of the boxes that the customer asked us to move poked through the padding that I used for their furniture and pushed down on the buffet that had seen much better days. The buffet was so used and so old that I am quite sure that it had been damaged from a previous move. In fact over time we tried to point out that the furniture was damaged we went to find the customer and she was in another room in tears from I guess the stress of moving and the fact that I pointed out how poorly everything was packed. They did not even go out and buy one single moving box. Instead they went out and searched for boxes from a dumpster that had heavy items packed in them that were [redacted]ed tissue paper or solo cups. It is quite simple to explain how this move went so bad. Yes I did have to push the move back a day because I was not able to get back in time on the Friday the 3rd of june so I did have to reschedule the move to saturday the 4th of june. I gave them 2 days notice and if that had been such an issue they could have searched for another mover and had some one else move them. When I arrived at the location on moving day the customer did not even want to address me and instead just addressed the other gentlemen that assisted me with this job. This was not a local move but it was packed as though it was. it is one thing to pack like you are moving in a local fashion you can get away with packing belongings in this manner but when you are driving 400 miles with these belongings they should be packed in a much more efficient manner. I do understand and I regret that this move turned out like it did. I realize now I should have simply refused to transport this move. But due to my loyalty and my word that I would perform this move for these customers I did not walk away from this move when my instincts told me too. This move started off poorly and was destined to end poorly. All I can do is apologize to the customer and plead for forgiveness. As far as the guys that were helping me unload this shipment they did not say a word to me about this shipment they did their job and I paid them and they left. All of this that the customer has said about them is hearsay and has no merit. The horse trailer they say I moved them in was a wells cargo utility trailer 24 foot in length and 8 feet high and 8 feet wide. All of these items fit inside this cargo trailer. Everything was covered in pads and the mirrors and glass would have fared much better if they had been packed properly. I regret this move and will diligently avoid another move like this in the future.Yours truly,[redacted]mid-cities movers

I would like to reiterate that I am again truly sorry for the circumstances that have arose for us not being able to complete this move for you sir. I am also sorry that I am not at liberty to provide compensation for a move that this firm has not completed. There is no written contract for services rendered therefore there will be no compensation. I wish you well in the future sir and as far as I am concerned this matter is closed. Yours truly,[redacted] mid-cities movers

To whom it may concern,I have been struggling on exactly how to address this complaint in the past week. I would like to start off by saying that we obviously did not meet the needs for this customer. We simply did not get it done that is the gist of it. Whether it be the fact that the expectations...

were very high since I was out there as one of the movers and since I am the owner I suspect the customer may have thought I was supposed to be more than human or just the fact that we did not meet or exceed the expectations of this customer for what ever reason we did not complete this move to the customers expectations for that I am very sorry and I apologize for this oversight. As far as the issues that the customer has addressed in this complaint we just did not get it done and for that I am sorry. When the customer booked this move I suggested to them that this move should have been started in the morning but the customer was adamant about starting this move in the afternoon. I suggested to the customer that the start time for this move should be in the morning to avoid any issues about the arrival time for their move. Since the time for this move was requested in the afternoon then the first move of the day had to be completed before we could come out to complete the move for a start time between 12 and 2 pm in the afternoon and the move in the morning took longer than we had anticipated. This is where the issues began since we did not arrive out on the move between those times the customer was very angry and the environment was very hostile from the moment we showed up. I suppose that since I was out on this move personally since I could not find anyone to go out on a move so late in the afternoon then since I was there the customer was very aggressive towards me. The working conditions while doing this move were very hostile the entire move. I am greatly surprised that there were not more issues than what there were considering the environment we were under. I did try to bring the refrigerator in the front door and I scratched the heavy metal door and all that was needed was a little touch up paint to repair the scratches on the door. I do understand the hostility that the customer is expressing it was a new home and they are entitled to their concerns. I did touch the door up with a magic [redacted]er and this appeared to remedy the problem. The dresser leg was not broken and was secure when we left. The bed frame which is what the customer expresses is the main concern with this move was a very unfortunate event and for that I am sorry. I told the customer that I had a professional repairman that could fix this sideboard and I was more than willing to take it and have it repaired but the customer refused to allow it. She expressed to me that she wanted the manufacturer which she said was Haverty's to replace or repair the side board. I told her if she had Haverty's repair the side bored to send the bill and I would pay for the repairs. Instead she found a furniture repairman just like the one that I told her I could have repair it and her repairman sent a repair bill that in my professional opinion is way to unreasonable in cost. My repairman would have repaired this side board at much more reasonable cost which is why I refused to pay the repair bill for this particular item. The offer is still open to allow my repairman to repair this item and I will be happy to come and take it to my repairman and return it to the customer when the repairs are finished. Mrs. [redacted] has still not sent a formal claim into this office for the damage that she has expressed in this complaint. I really can not address any complaints until I have received in writing the formal complaint for the damages she has expressed in this complaint. Until that happens then none of these complaints will be addressed by this office. I have been in this business a very long time and I move around 600 to 700 moves a year and I get maybe one to two complaints a year to your office I am greatly upset by this unfortunate set of circumstances but I am human and I do make mistakes. I would like to add that these customers have threatened me with bodily harm and have harassed me by telephone and have continued their aggression toward me over these unfortunate set of circumstances. I am sorry for this unfortunate event and I wish I could take the events back but I can not. I believe I have covered the events in this letter and I hope that these customers can find a way in their heart to forgive me. This is a very unfortunate incident and wish to get it behind me and move on.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11492671, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.When Mr. [redacted] came to my house to do a walk through, he did not mention crates or boxes for the marble and glass. I contacted a Revdex.com Accredited moving company not far from Mr. [redacted]'s business. The company is Olde World Movers and I spoke to [redacted] (###-###-####). I was told that the mover is supposed to tell the customer what should be crated and boxed and then they make an appointment to arrive early to do the crating and boxing themselves. The mover is not supposed to move such items if they are not packed properly. Mr. [redacted] broke the glass before it even made it into the trailer and cracked apart the marble through poor packing and lack of crating.I have contacted an appraiser who, based on the photos, says there is great value in what was broken and damaged. I have contacted an attorney who is helping me going forward.I am contacting the Texas Department of Motor Vehicles to make a report.We will not be bullied by a company that should not be in business. This back and forth messaging needs to conclude and justice served.
Regards,
[redacted]

Texas contract law recognizez verbal contracts. Additionally, I have phone, text, and voicemails from you or your agents on behalf of Mid-Cities Movers. Even without a written contract, the state of Texas recognizes verbal contracts. I once again ask you to consider setteling this matter without the need of litigation. Otherwise I will file a suit in the court of the Justice of the Peace for a small claims suit.

I have spoken my views as to why this move went so wrong for the [redacted]'s. There was no contract signed before the move had begun and the truth about this move is not one single moving box was purchased The mirrors and glass are required by this company to be used in this type of move and it was not. Everything they moved was indeed damaged prior to my ever moving these items. The veneer flaking off legs broken and loose. Obviously Mr [redacted] has never been moved by real company that requires things to be put in boxes and crates in order to protect them. I explained this to his wife while loading but once again she wasn't trying to hear anything I said to her. The most humiliating experience in my 30 years of moving folks. I have spoken my piece about this matter. Yours truly,[redacted]mid-citiesmovers.com

Check fields!

Write a review of Mid Cities Movers

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Mid Cities Movers Rating

Overall satisfaction rating

Address: ----, Euless, Texas, United States, 76040

Phone:

Show more...

Web:

This website was reported to be associated with Mid Cities Movers.



Add contact information for Mid Cities Movers

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated